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Reviews of Sol Arona Tenerife

3 out of 5
Sol Arona Tenerife
Avenida Juan Carlos I, 25, Playa De Los Cristianos, Arona, Tenerife

Reviews

7.4

Good

Rating 10 - Excellent. 181 out of 928 reviews" "
Rating 8 - Good. 398 out of 928 reviews" "
Rating 6 - Okay. 229 out of 928 reviews" "
Rating 4 - Poor. 86 out of 928 reviews" "
Rating 2 - Terrible. 34 out of 928 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for sea view, and most views were of appartamentos in front, very little sea view. Very disappointing
Stayed 10 nights in Feb 2024
Response from Guest Experience on 1 Mar 2024
Hello Garry, We are sorry to not give you the holidays expected. We have room category with front sea view for your next visit, We hope to welcome you again and get a better experience. Regards

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Guest Experience on 1 Mar 2024
Dear Andrew, Thank you for your score, we are happy to know that you enjoyed your holidays. Regards,

8/10 Good

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent and the room was great staff were friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Experience on 1 Mar 2024
Estimado Martin, Gracia por su visita y por valorar su experiencia. Nos alegra ver que nos ha dado la máxima valoración. Esperamos volver a verle de nuevo. Saludos,

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was rock solid and a very small single bed. The view was great from the 12th floor but the hotel definitely needs a big refurbishment. The furniture in the rooms are very dated and holes in the wall and marks everywhere. It’s the type of the hotel you book for “ cheap and cheerful” the location was ideal either such a quiet area.
Stayed 3 nights in Dec 2023

4/10 Poor

Ithel

Travelled with family
Disliked: Amenities
Very basic hotel could do with update food very bad
Stayed 5 nights in Dec 2023

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, miła i pomocna obsługa. Pyszne jedzenie i duży wybór
Stayed 3 nights in Nov 2023

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I should have taken heed of other 1 star ratings for this hotel. When I was checking in I was told by quite a rude lady that their system did not have the correct ages of my teenage children but instead they had set out the room with 2 cots for 1year olds and that I would have to pay for the difference or just sort it out. I contacted my provider, Hotels.com who were extremely helpful and after much follow up from my Hotels.com agent the issue was resolved but it was not the kind of stress I needed during a holiday. Apart from this ordeal it may have got a 3 star overall rating from me because the breakfast is reasonable, location good, entertainment OK, pool OK and quite clean. It is however very dated, possibly 1970s or early 80s fittings throughout. For example there was only one plug socket which was used for the TV in the main living area.
Stayed 3 nights in Nov 2023

4/10 Poor

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is old and dated. Not all rooms have a/c or fridge or kettle. This was not clear on booking or checkin. Not enough parasols around pool and on sun deck. Breakfast was very good. Always plenty of choice and loads of fresh fruit.
Stayed 7 nights in Oct 2023

4/10 Poor

Andis

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The bathroom was just horrible, dirty. It is not 3x starts but less for sure
Stayed 7 nights in Oct 2023

4/10 Poor

Dean Edward

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was just not good nice weather some staff was very good and helpful and some were just rude it sue to be very good but will not go there again been going there for 7 years
Stayed 7 nights in Sep 2023

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

6/10 Okay

Wade

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Very reasonably priced hotel in a great location near to bars, restaurants, shops and beach. The room was tiny and balcony super small, but clean and adequate. Lack of air conditioning made sleeping very difficult as the room was so hot. Also there was no fridge in the room. We were B&B guests and had lots of selection at breakfast. Pool area was good with plenty of sunbeds. Overall was a great hotel for what we paid.
Stayed 7 nights in Sep 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Khimji

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a great hotel to stay.
We were very disappointed with the condition of the hotel. It's dated and in need of major renovation. The hotel does not have AC which is made the stay very uncomfortable regardless, spending time in room, reception area or their restaurant. The room pictures are deceiving on hotels.com as the furniture and bathroom was nothing like it. On the flip side, most staff were friendly and the hotel was centrally located to amenities.
Stayed 7 nights in Aug 2023

6/10 Okay

Mary

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Elodie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Peak Tenerife
Lovely front of house staff. Great breakfast choices. The place is awful otherwise but thankfully I only stayed one night.
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with pool and good location. Walkable to beach and restaurants. Good restaurant on site.
Stayed 1 night in Jun 2023

4/10 Poor

WILLIAM

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night waiting for ferry to La Gomera. Arrived at 10pm, reception excellent. Breakfast inclusive on our booking, full range of options in clean and well serviced area. Reception offered to call taxi when we were leaving. Overall, impressed with service and hotel, would definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position in close vicinity to the beach and bars but also in a nice quite position with lovely bay or mountain views. The rooms were lovely and clean and in good condition, the all inclusive offerings were wonderful, any drink combination you wanted (just ask!) or help yourself to soft drinks, chilled water, ice, red/white/rose wine, sangria, beers. Food choice was excellent with choices of fresh meats and fish to be cooked fresh to your liking plus many other options with plenty of vegetables and salads. If you couldn't find something amongst that lot, I really worry about what you eat!!! Staff were perfectly nice. The pool area was clean and pleasant, pool was cold but I am rubbish at getting in pools anyway! Plenty of people were using it plus you need it that way when it's getting a bit hot. Checked in at 11.30am and our room was unexpectantly ready! We were also a late checkout and there was free luggage storage and use of showers etc. We often walked down to the front (5 minute walk) and had the odd bar drink, walked around Los Cristianos's shops, all along the front to Playa de las Americas, all easily doable. We would walk to America's of an evening and grab a taxi back which was less than £7. Taxi from the airport is so easy, just walk up to the taxi rank and they sort the next one out for you, fixed rate of €28 and at the hotel in 15 minutes! I will definitely return :-)
Stayed 3 nights in May 2023

4/10 Poor

Navmohan Singh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in May 2023

10/10 Excellent

A

Stayed 1 night in May 2023

8/10 Good

Susan

Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was nice. Everything all around was pretty good except I wish we had a refrigerator in our room and access to ice
Stayed 5 nights in Mar 2023

6/10 Okay

Brian

Stayed 2 nights in Apr 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading some reviews we were a little apprehensive but shouldnt have been. We came as a stag do, 14 guys. 3 rooms of 4 and 1 room of 2. Plenty of room in all of the rooms. Rooms were very basic but clean and even had good sea views when we came (March 2023). Restaurant was great. Very big and the food was decent every time we came. Bar for AI was mostly self service although they do have a hidden cocktail menu if you ask. Pool area and the hotel generally was clean and tidy. Sports was good with pool tables, mini golf etc in the hotel. Walking distance to the bars on the sea front and there is an area of bars behind the hotel as well. Would definitley use the hotel again!
Stayed 3 nights in Mar 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
The hotel is abit dated but staff and breakfast was good.I would not stay here in the summer due to no air con and fridge.
Stayed 7 nights in Mar 2023
Response from Guest Experience Team on 26 Mar 2023
Dear user Steven, Thank you for choosing Sol Arona Tenerife to enjoy your holidays. We are glad that you appreciated our amazing staff and gastronomic offer. Sorry that your expectations did not meet with some aspects of our hotel. Kind regards,

4/10 Poor

Colleen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Hotel very shabby. Didn’t sleep well due to noise on the corridor . 7 every morning then bottle’s been emptied outside our room. The only plus for this hotel was the location. Even said I would not recommend or stay in this hotel again. We checked with 2days early because of the noise. No refund and no real apology!
Stayed 5 nights in Mar 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All okay
Very clean
Stayed 7 nights in Feb 2023

8/10 Good

Arran

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel
Good location and facilities. Staff are rather miserable and rude at times. But overall a good stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kristbjörn

Stayed 7 nights in Feb 2023

6/10 Okay

Adam

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
would give it as miss
room was not very clean and the cabinets were broken, bed not in place against the wall, drawers were broken, advertised as having air conditioning however there was none. breakfast was also disappointing with busy seating and food that didn't taste fresh. far better alternatives. On the up side the outside area is fabulous with a nice pool and good bar.
Stayed 4 nights in Feb 2023

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

8/10 Good

Rachael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel dated and rooms need decorating.
Stayed 1 night in Feb 2023

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the lovely view from our "superior" room ! 15th (top) floor. We didnt lile the very hard mattresses. We put up with them (- being British and so not complaining-) until our last 4 days but then we did ask for help the guest help said " oh! We will put mattress toppers on the beds in 15 mins !" They put in 2 very thin quilts on top of each matress which did v little . Ho Hum! We survived . The food was good. The pool was good . The sea and town were close , and v good beaches in walking distance. The evening entertainment was good enough for the price we paid , and v good at times !
Stayed 10 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location. Short walk to beach, shops and busses.
Stayed 1 night in Dec 2022

8/10 Good

Jan

Stayed 1 night in Dec 2022

6/10 Okay

Paulina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Air con needed
We thoroughly enjoyed our stay at the hotel, although we hardly slept a wink at night times due to no air conditioning or fans in the room. Impossible to sleep with the heat.
Stayed 4 nights in Oct 2022

8/10 Good

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

10/10 Excellent

Zuheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only had one night at this place . Room was ok . The breakfast buffet is absolutely the best about this property
Stayed 1 night in Aug 2022

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Sol Arona Tenerife 10 out of 10
Stayed here before, but this time i was given a larger room. The staff are very friendly. I opted for all inclusive, it was well worth the money, It included breakfast, lunch and dinner with drinks [ no spirits, free bar snacks [ Burgers, hot dogs and chips ]. Free beer, house spirits and soft drinks from around the pool area.. For the beer and soft drinks there is an allocated all inclusive area where you just go and help yourself, no queueing. Entertainment for the kids during the day, and nightly entertainment for the adults [ Live music, magician, flamenco dancers. 2 games rooms for the kids. 5 mins to the beach, bars and restaurants. Thoroughly recommend it, will definitely go back 10 out of 10. Didn't want to come home.. WARNING If you do decide to book this hotel make sure you book the one in Los Christianos, there is a Sol Tenerife but that is in Playa De Las Americas
Stayed 8 nights in Jul 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
No amenities!
Room was ok, BUT NO Coffee maker, mini fridge, microwave or toiletries to speak of.
Stayed 6 nights in Jul 2022

6/10 Okay

Nina

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

8/10 Good

Christine

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Rajanikant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All facilities were excellent.. but being a vegetarian - we had difficulties in establishing vegetarian food at all times.. no clear labels were in place to indicate - vegetarian options / each time we had to ask staff/cooks.. plus vegetarian food trays were placed right next to meat food trays / often found meat prices in vegetables etc. perhaps this is some ting the hotel should look into, since more and more travellers are now vegetarians. Thanks
Stayed 7 nights in May 2022