Ratings based on 398 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Madrid

Posted 15-Aug-2016
Pros: la variedad de las piscinas el trato del personal la posibilidad de reservar excursiones directamente en el hotel
Cons: La animación para niños y adultos (especialmente por la noche), Precio de la media pensión un poco elevado en comparación con otras alternativas
Location: Bien ubicado Actividad : El Teide
Vacaciones en Agosto en familia. Hotel agradable y bien ubicado al lado del mar.
Comment from Hotel Management
18-Aug-2016 by Yulia Altukhova Marketing Executive , Hotel Management
Estimada Adriana, En primer lugar queremos darle las gracias por elegir el Sheraton La Caleta. Agradecemos mucho sus comentarios positivos acerca de nuestras piscinas y el trato del personal. Nos alegra saber que su estancia con nosotros ha sido de su total agrado y hayamos cumplido con sus expectativas. Comentarle que disponemos de las actividades supervisadas por la tarde para los niños de 3 a 12 años durante la temporada de verano. Esperamos contar con su visita en un futuro cercano. Un cordial saludo Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from Diaz

Es un hotel de cinco estrellas en todo.

Posted 10-Aug-2016
Una experiencia fantástica, relax para los mayores y diversión para los pequeños. Fantástico en general.el miniclub es muy bueno para los que lleven niños,los tienen todo el día jugando con un personal bastante cualificado.muy recomendable para familias
Comment from Hotel Management
by Yulia Altukhova Marketing Executive , Hotel Management
Estimada ana, En primer lugar queremos darle las gracias por elegir el Sheraton La Caleta. Agradecemos mucho sus comentarios positivos acerca del miniclub El Guanchito y su cualificado personal. Nos alegra saber que su estancia con nosotros ha sido de su total agrado y hayamos cumplido con sus expectativas. Esperamos contar con su visita en un futuro cercano. Un cordial saludo Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller from london

Posted 03-Aug-2016
Wonderful place Quite and nice My family had great experience I really recommend
Comment from Hotel Management
04-Aug-2016 by Yulia Altukhova , Hotel Management
Dear maha, Thank you for your kind review after your recent stay at Sheraton La Caleta Resort & Spa. We are absolutely delighted to learn that we met your expectations on all aspects. We are glad to hear you enjoyed your stay with us and can not wait to welcome you again! Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from

Tolle Lage

Posted 15-Jul-2016
Sehr schönes Hotel, Frühstück hervorragend, nur wenige Minuten zum Sandstrand
5out of 5
by A verified traveller

Great hotel

Posted 02-Jul-2016
Pros: Great choice at breakfast, pool area lovely and relaxing, decor is great, sea breezes permeate the inside hallways
Cons: The in-room Wi-Fi was extremely unreliable (hard to log on, kept cutting out). Not a disaster as the lobby Wi-Fi was fine, but a minor inconvenience.
Location: Great restaurants in La Caleta.
We've been here many years and always had a great time.
Comment from Hotel Management
04-Jul-2016 by Marketing Executive , Hotel Management
Dear Guest, Thank you for your kind review of your experience at Sheraton La Caleta Resort & Spa, especially for mentioning our relaxing pool area and good choice of food in the restaurant. We appreciate your loyalty and look forward to welcoming you back again! Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from Leicester UK

Great week in a great hotel!

Posted 28-Jun-2016
I took my two children (6 and 8) here for a week out of school time to celebrate my 30th birthday. First impressions were great and that continued for the next 7 days. Every member of staff was welcoming and helpful. The kids managed to lock the safe shut without knowing the code, so we went to reception and within two minutes, someone was at our room ready to reset it for us. Great service from beginning to end, especially from everyone we spoke to at reception. Food and drinks weren't cheap, but not overly expensive. Breakfast buffet was fantastic, superb choice and greeted with a very friendly member of staff every morning! Greeted with a birthday cake also on our return to the room; a great little touch which we really appreciated! Would certainly recommend.
Comment from Hotel Management
04-Jul-2016 by Marketing Executive, Hotel Management
Dear Andy, Thank you for choosing Sheraton La Caleta Resort & Spa on this special occasion. We are delighted to hear that you had enjoyable stay and that the whole hotel staff was able to exceed your expectation. Your wonderful feedback encourages all our team to continually strive for a high quality of service. Nothing could please us more than having the opportunity to welcome you back soon! Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from aberdeenshire

Wonderful hotel

Posted 24-Jun-2016
Pros: The breakfast buffet is one of the best I have ever had, the variety of food was great.
Cons: The only niggle was the room key, every time we left the room the key card did not work and we had to go to the reception to have it reset.
Location: The hotel is located just a short walk from restaurants and one of the best shopping centres.
We have just returned from staying at this hotel, the rooms are very spacious and a pleasant relief from the heat. The pools are excellent and you have the choice of two, plenty sun loungers so no need to hurry.
Comment from Hotel Management
30-Jun-2016 by Marketing Executive, Hotel Management
Dear aureole, Thank you for taking the time to post your review and for choosing Sheraton La Caleta Resort & Spa for your stay. We appreciate your positive feedback concerning the hotel facilities and we are truly happy you enjoyed our buffet breakfast and pools and grounds. Nothing could please us more than having the opportunity to welcome you back soon! Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller

Beautiful hotel, gorgeous rooms, lovely gardens

Posted 21-Jun-2016
Pros: The overall design/style and the lovely rooms. The public areas were really nice too.
Cons: There was no free wifi and it was expensive to purchase internet access. This is a holiday, not a business hotel and free wifi should be a given.
Location: On the sea front a little outside the centre of town. Nice beach about 10 mins walk away. Lots of water sports nearby.
First impressions very good. Reception was welcoming and efficient, the foyer spacious and clean. All 3 of the rooms we booked were of the same standard (Superior rooms) and had a balcony and sight of the sea. For reasons unknown, my wife and I were upgraded to a Club room which meant we also overlooked the gardens. The rooms were all spacious, the beds very comfortable and the bathrooms large, beautiful and very clean. The gardens included heated fresh water and non heated seawater swimming pools. All immaculate and with plenty of sun loungers. The food and service were generally very good, the Japanese restaurant was excellent. Overall we thoroughly enjoyed our stay.
Comment from Hotel Management
30-Jun-2016 by Marketing Executive , Hotel Management
Dear Guest, Thank you for your kind review of your experience at Sheraton La Caleta Resort & Spa, especially for mentioning our nice rooms, hotel facilities, convenient location and good choice of food in the restaurant. Kindly be advised that we do offer free Wi-Fi service in the lobby area and in the Link @ Sheraton. We are looking forward to your next visit. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller from SEVILLA

MUY BONITO PERO LA PLAYA REGULAR

Posted 06-Jun-2016
Pros: LA COMIDA Y LAS PISCINA. El spa fantástico. sería muy novedodo que dejeran entrar a los niños, los restaurantes muy bien.
Cons: LA ZONA DE PLAYA. los cuartos de baño tienen olor.
Location: UN POCO AISLADO, no hay mucha actividades. en ese sentido es un poco aburrido.
Ha sido muy relajada lo que hemos echado de menos es algo mas de diversión. Animación sobre todo para los niños.
Comment from Hotel Management
08-Jun-2016 by Yulia Altukhova, Marketing Executive , Hotel Management
Estimada MACARENA, Muchas gracias por su comentario sobre su reciente experiencia en el Sheraton La Caleta Resort & Spa. Es un autentico placer saber que disfrutó de unos relajados días en Tenerife. Nos alegra saber que disfrutó de la comida y nuestro Spa Eutonos. Esperamos darle de nuevo la bienvenida en el Sheraton La Caleta. Un cordial saludo,
5out of 5
by A verified traveller

Posted 03-Jun-2016
Cons: Kostenloses Internet auf den Zimmern.
Super Hotel in einer tollen Umgebung. Das Frühstück und Abendessen war hervorragend.
Comment from Hotel Management
09-Jun-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben uns Ihre Eindrücke zukommen zu lassen. Es ist sehr schön zu hören, dass Sie einen sehr schönen Aufenthalt bei uns hatten. Wir freuen uns darüber, dass Sie mit dem Frühstück und Abendessen zufrieden waren. Wir haben Ihre Anmerkung bezüglich des Internets bereits an unser Management Team weitergeleitet. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Bis dahin herzliche Grüsse, Lieve Demey Sales Specialist