Ratings based on 428 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Nordsjælland. DK

Flot og særpræget med en vidunderlig stor have.

Posted 24-Feb-2017
Pros: Haven, havet, værelset, altanen udsigten, personalet, poolen. Der var stort set ingenting jeg ikke kunne lide ved hotellet.
Cons: Jeg kom til at betale dyrt for wifi fordi der er to at vælge imellem, og informationen var meget mangelfuld. Hotelbogen på værelset var dårlig.
Location: Dejlig beliggenhed direkte til havet i område med masser af luft og frie arealer og smukke bjerge i baggrunden. Der er et fint lille supermarked.
Hotellets lobby og beliggenheden ud til havet er imponerende. Vi havde hjemmefra bedt om havudsigt og sol om dagen, og det ønske opfyldte det søde personale samt gav os et stort, smukt værelse med lækkert badeværelse. Hotellet ligger i et dejligt, roligt område uden for meget bebyggelse, men med en meget lang strandpromenade, der giver mulighed for gode gåture. Morgenbuffeten er meget velassorteret, og man kan sidde rigtig dejligt helt ud til poolen og den smukke have.
5out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

An oasis of calm

Posted 23-Feb-2017
Pros: Rooms, grounds , food and staff
Cons: Nothing
Location: Del Duque beach , shopping mall and walk along the promenade
An excellent hotel with efficient , professional and effective staff . The pools are great, the grounds are ample to read and snooze in peace and quiet in the shade. The rooms , particularly the bathrooms are of a high standard . A wonderful location for a mid winter sun filled break . The ever smiling and helpful lady front of house in the restaurant ( Jasmin?) was a star .
5out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel with lovely grounds and pool

Posted 15-Feb-2017
Enjoyed my stay very much , although bars and restaurants fairly expensive Liked the fact that we got a 5euro voucher each day we declined room service - which. was'nt really needed anyway.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Anonymous, We are truly grateful for you having chosen to stay at our hotel, Sheraton La Caleta Resort & Spa as well as for sharing your review with us with regard to your stay. We are delighted to read that you have had such a pleasant stay and that we have succeeded to meet your expectations. It is pleases us to know that you took advantage of our company´s program called Make a Green Choice, declining housekeeping. We look forward to seeing you back in the near future. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller from Reigate Surrey

This hotel has such a great location

Posted 13-Feb-2017
Pros: See above. Very good standard overall. Does not feel like a very large hotel and has relaxed and calm ambiance and plenty of space for everyone.
Cons: Only criticism is the spa. Did not have any treatments. Am commenting about the pool, and surrounding showers, etc.
Location: Quiet and peaceful location with NO fast roads nearby. Restaurants and shops within easy walking distance. The coastal boardwalk has been improved.
We stayed here for the first time in 2012. The hotel is still in a quiet area with no fast roads behind it or nearby, and the last hotel bar one at the extreme end of the 5 mile strip of concrete from Los Christianos to the H10 hotel in La Caleta. It is within 10-15 mins walk to the wonderful fish restaurants in the old fishing village from which it takes its name. Other restaurants, coffee shops, supermarkets, chemist, etc. are nearby. The hotel is not as big as some and the gardens are beautiful with plenty of sun beds and room for everyone to relax in different areas. Sunbed bagging does not exist here! The hotel rooms are very comfortable with very good bathrooms. Food in the hotel is excellent and of very high quality. Staff are efficient and friendly and look happy. Lots of repeat guests which says it all. Only disappointment is the spa which is definitely in need of major refurbishment. Didn't like the spa pool in 2012 and very tatty now. The upper outdoor pool was heated to a very acceptable 30 degrees. Overall another wonderful stay and would recommend for a winter break.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Tanacetum, Firstly we would like to thank you for having chosen Sheraton La Caleta Resort & Spa for your winter break as well as for sharing your experience with us with regard to your recent stay. It delights us to know that the grounds of the hotel were to your liking and you could fully enjoy our hotel facilities. The location of the hotel is indeed truly convenient for every guests´ different needs. Beaches are near, Fañabe and Las Americas are at a short walking distance and the picturesque fishermen’s village of La Caleta is at a stone throw away. We were disappointed to read your comments with regards to the spa, we normally receive quite positive feedback in this area. Please be assured that your comments have been noted and will be followed up in order to maintain the high quality service we are known for. It would be a pleasure to have you back with us in the near future. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from schio (vi)

Cinque stelle quasi perfette

Posted 11-Feb-2017
Posizione, architettura, confort e servizi veramente a cinque stelle. Unico difetto la SPA che definirei "trascurata" per non dire quasi fatiscente.
Comment from Hotel Management
15-Feb-2017 by Lieve Demey, Sales Specialist, Hotel Management
Gentile Stefano, La ringraziamo per aver scelto lo Sheraton La Caleta Resort & Spa per le Sue vacanze e per averci dedicato il Suo tempo scrivendo una recensione su Expedia. Siamo molto lieti di sapere che abbia trascorso un piacevole soggiorno nel nostro hotel. Per quanto riguarda la Spa, siamo spiacenti che non abbia soddisfatto le Sue aspettative. Passeremo i suoi commenti alla Spa Manager e prendiamo nota in modo da poter migliorare. Speriamo di riaverLa presto come nostro ospite! Cordiali saluti, Lieve Demey Sales Specialist
4out of 5
Recommended
for Everyone
by A verified traveller from Pembrokeshire

Lovely Hotel

Posted 04-Feb-2017
Pros: Breakfast buffet
Cons: Clearer communication on the prices in the spa.
Location: At the quiet end of Caleta which is nice and relaxing. But a 10 minute walk and you are in the thick of it.
Nice hotel within walking distance to lots of beach front bars and restaurants anything from 10 mins to half an hour or so. The hotel is very well presented with a lovely heated pool for the winter months. The buffet breakfast was fab with an excellent variety of produce. The buffet restaurant in the evening was dissapointing for the price when there are some excellent restaurants right outside the hotel and cheaper.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear David, We are grateful for you having chosen to stay at Sheraton La Caleta Resort & Spa as well as for taking the time to share your review with us with regard to your recent stay. We are happy to read that the hotel fully met your expectations with regard to its convenient location in Costa Adeje providing all guests with the tranquility they want and at only a short walk away from the liveliness of the nearby villages. We are grateful for your words written about our breakfast buffet for which we are proud that this was to your satisfaction. We look forward to having the opportunity of welcoming you back to our hotel in the near future. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller from ireland/wales

👍

Posted 13-Jan-2017
Mother son and mysef . Age range 89 to 18 all enjoyed ourselves. Weather helped as excellent
Comment from Hotel Management
17-Jan-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear 63, We appreciate you for taking a moment to share your review with regard to your recent stay at Sheraton La Caleta. We are pleased to hear that the weather accompanied you so you could fully enjoy your holidays. We look forward to happily welcoming you back to Sheraton La Caleta Resort & Spa. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from bath

Perfect break before Christmas madness

Posted 21-Dec-2016
Really lovely staff, superb service Amazing food in The Japanese restaurant- too noisy in the big restaurant and poor breakfast
Comment from Hotel Management
22-Dec-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Jane, We are delighted that you have chosen to stay at Sheraton La Caleta for your Christmas break to the sun and we are grateful for your positive review. It truly pleases us to know that you have enjoyed our hotel and our hard working, courteous and friendly staff members. We regret that our breakfast buffet did not meet your expectations since this usually receives a high level of positive feedback. It would be our pleasure to welcome you back again to our hotel in the near future and ensure that you have yet again such a memorable vacation. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Families
by A verified traveller from Wilmslow UK

Great location

Posted 17-Dec-2016
Pros: A typical Sheraton, very comfortable with excellent well trained staff.
Cons: Very little!
Location: Not the bustling holiday location often found in Tenerife, much quieter and more up market.
The hotel is ideally located within a short walk of La Coleta which is home to several restaurants which offer excellent fare at reasonable prices.
Comment from Hotel Management
20-Dec-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Ray, We are very grateful for you having chosen to stay at our hotel, Sheraton La Caleta Resort & Spa and for sharing your experience with us with regard to your recent stay. It is truly a delight to read your appreciation for our hotel and its facilities as well as the tranquil yet also bubbly surrounding area it is located in. We are happy that our guest service fully met your expectations, which makes us proud to have such attentive and courteous hotel associates who continuously strive to provide all guests with the same experience you have had. We look forward to welcoming you back with us on your next visit. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from uk

Excellent hotel in prime position

Posted 01-Dec-2016
Pros: Everything
Cons: Really can't fault .Even enjoyable evening entertainment in beautiful outdoor bar terrace area
Location: Easy access to many and varied restaurants
Friendly and helpful staff in first class environment with excellent range of amenities .Superb Japanese restaurant in hotel .
Comment from Hotel Management
01-Dec-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Ann, We are grateful for you having chosen to stay in our hotel, Sheraton La Caleta Resort & Spa and for sharing your positive review with us on your recent stay. It delights us to know that everything was to your liking with especially the hotels´ location being very conveniently located in a tranquil neighborhood and a short walk away from the bubbly Fañabe and Las Americas. We are glad to read that our courteous fellow staff members provided you with the excellent service they are known for and that our hotel supplied the necessary amenities and facilities you desired. Furthermore, it pleases us that you have enjoyed the unique and tasty dishes our Japanese Restaurant ´Kamakura´ has to offer. We look forward to seeing you back again soon. Kind regards, Yulia Altukhova Marketing Executive