Ratings based on 438 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from t

Quiet break

Posted 15-Apr-2017
Quiet relaxing hotel, in beautiful grounds. Clean and well maintained. Would not recommend eating at hotel in evening as same buffet in small restaurant. Restaurants within walking distance together with shopping mall and supermarket.
5 out of 5
Recommended
for Everyone
by A verified traveller from V

Excellent hotel!

Posted 12-Apr-2017
Thank you to the hotel's staff for making our stay a truly wonderful experience. The hotel is only 20 minutes drive by taxi from Tenerife South Airport - cost €25. The heated pool is excellent and so the other pool. Plenty of sunloungers, fresh towels provided and can be exchanged during the day. Calm and lovely atmosphere throughout. This is a hotel which suits couples of all ages as also families with children. The food is great and there are plenty options for everyone's taste. The area is pretty, quiet and the hotel is also 2 minutes walk to a supermarket which is really helpful. Top marks for the hotel for: - providing a courtesy room for us since we had late departure and we needed to freshen up after spending the day by the pool and this was at NO extra fee. Not many hotels do that so that proves they do really care of their guests. It needs to be pre-booked 24 hrs in advance. - Birthday cake delivered to my room along with a voucher for massage or facial did WOW me Superb experience overall and the pictures speak for themselves. This is MY hotel choice in Tenerife and I would not stay anywhere else. Recommendations for the hotel: you are missing an opportunity of up selling during the day. There should be Menus on the tables by the sunloungers and the waiter should come more often to take orders for drinks and food. As we spent most of the time by the heated pool, we were giving up most of the time to go and get drinks by the Bar. This was my only let down.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel best I have stayed in.

Posted 10-Apr-2017
Whole experience was paradise couldn't fault anything
Comment from Hotel Management
10-Apr-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Guest, We would like to thank you for sharing your feedback with us with regard to your stay in our hotel, Sheraton La Caleta Resort & Spa. It delights us to know that your entire stay was to your liking and we succeeded to meet your expectations. We look forward to having the opportunity of welcoming you back to our hotel again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from Harrogate

Fantastic staff

Posted 01-Apr-2017
Third time in a year we have stayed here and always a wonderful experience. All the staff are very friendly and helpful. Fantastic hotel which I would recommend to anyone. Can't wait to come back again. We love it.
Comment from Hotel Management
07-Apr-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Gary, Thank you for choosing Sheraton La Caleta Resort & Spa for the third time for your holiday in Tenerife. We are absolutely delighted to hear that you have returned to our hotel and had such a wonderful time with us. We are happy to read that you have enjoyed your stay with us and we are very grateful for you recommending us to future travelers. We look forward to seeing you again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from Solihull, England

Posted 21-Mar-2017
Our second visit. We particularly like the comfy beds at Sheraton hotels. Breakfast buffet was excellent as before whereas the evening buffet seemed to have less variation from one night to another. We booked bed and breakfast and so were able to alternate between eating out and eating in.
Comment from Hotel Management
27-Mar-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear John, Thank you very much for choosing to stay in our hotel, Sheraton La Caleta for the second time and for taking the time to share your experience with us. It has been our utmost pleasure to welcome you back and to read that we yet again have met your expectations. We are happy to read that you could have a good night’s rest in the comfortable Sheraton Signature bed and enjoyed our breakfast buffet. You are more than welcome to dine with us during your next visit, either in Spanish La Venta or Japanese Kamakura. Nothing would please us more that to welcome you back to our hotel for the third time! Kind regards, Yulia Altukhova Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel good outdoor amenities and good locatio

Posted 05-Mar-2017
Most staff very helpful. Food very good, beds and pillows could be better. Poolside and loungers good. Will go again.
Comment from Hotel Management
08-Mar-2017 by Marketing Executive, Hotel Management
Dear william, Thank you for having chosen Sheraton La Caleta Resort & Spa for your holidays to Tenerife as well as for sharing your experience with us with regard to your recent stay. We are very happy and proud to know that our associates were helpful and courteous throughout your stay, which is what we strive to ensure each and every guest experiences in our hotel. We are happy to read that you have enjoyed your stay with us and we are very grateful for you recommending us to future travelers. We look forward to seeing you again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

An oasis of calm

Posted 23-Feb-2017
Pros: Rooms, grounds , food and staff
Cons: Nothing
Location: Del Duque beach , shopping mall and walk along the promenade
An excellent hotel with efficient , professional and effective staff . The pools are great, the grounds are ample to read and snooze in peace and quiet in the shade. The rooms , particularly the bathrooms are of a high standard . A wonderful location for a mid winter sun filled break . The ever smiling and helpful lady front of house in the restaurant ( Jasmin?) was a star .
Comment from Hotel Management
01-Mar-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Mike, Thank you very much for choosing to stay at our hotel, Sheraton La Caleta and for sharing your review with us with regard to your recent stay. It is a delight to read that you highly appreciated the hotel grounds, which provide peace and tranquility and where our guests can relax. We are happy that our guest service met your expectations, which makes us proud to have such professional and friendly staff members. Furthermore, we are happy that the room was to your satisfaction as well as the convenient location of the hotel. We look forward to having the opportunity of welcoming you back to our hotel in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel with lovely grounds and pool

Posted 15-Feb-2017
Enjoyed my stay very much , although bars and restaurants fairly expensive Liked the fact that we got a 5euro voucher each day we declined room service - which. was'nt really needed anyway.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Anonymous, We are truly grateful for you having chosen to stay at our hotel, Sheraton La Caleta Resort & Spa as well as for sharing your review with us with regard to your stay. We are delighted to read that you have had such a pleasant stay and that we have succeeded to meet your expectations. It is pleases us to know that you took advantage of our company´s program called Make a Green Choice, declining housekeeping. We look forward to seeing you back in the near future. Kind regards, Yulia Altukhova Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from Reigate Surrey

This hotel has such a great location

Posted 13-Feb-2017
Pros: See above. Very good standard overall. Does not feel like a very large hotel and has relaxed and calm ambiance and plenty of space for everyone.
Cons: Only criticism is the spa. Did not have any treatments. Am commenting about the pool, and surrounding showers, etc.
Location: Quiet and peaceful location with NO fast roads nearby. Restaurants and shops within easy walking distance. The coastal boardwalk has been improved.
We stayed here for the first time in 2012. The hotel is still in a quiet area with no fast roads behind it or nearby, and the last hotel bar one at the extreme end of the 5 mile strip of concrete from Los Christianos to the H10 hotel in La Caleta. It is within 10-15 mins walk to the wonderful fish restaurants in the old fishing village from which it takes its name. Other restaurants, coffee shops, supermarkets, chemist, etc. are nearby. The hotel is not as big as some and the gardens are beautiful with plenty of sun beds and room for everyone to relax in different areas. Sunbed bagging does not exist here! The hotel rooms are very comfortable with very good bathrooms. Food in the hotel is excellent and of very high quality. Staff are efficient and friendly and look happy. Lots of repeat guests which says it all. Only disappointment is the spa which is definitely in need of major refurbishment. Didn't like the spa pool in 2012 and very tatty now. The upper outdoor pool was heated to a very acceptable 30 degrees. Overall another wonderful stay and would recommend for a winter break.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Tanacetum, Firstly we would like to thank you for having chosen Sheraton La Caleta Resort & Spa for your winter break as well as for sharing your experience with us with regard to your recent stay. It delights us to know that the grounds of the hotel were to your liking and you could fully enjoy our hotel facilities. The location of the hotel is indeed truly convenient for every guests´ different needs. Beaches are near, Fañabe and Las Americas are at a short walking distance and the picturesque fishermen’s village of La Caleta is at a stone throw away. We were disappointed to read your comments with regards to the spa, we normally receive quite positive feedback in this area. Please be assured that your comments have been noted and will be followed up in order to maintain the high quality service we are known for. It would be a pleasure to have you back with us in the near future. Kind regards, Yulia Altukhova Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from Pembrokeshire

Lovely Hotel

Posted 04-Feb-2017
Pros: Breakfast buffet
Cons: Clearer communication on the prices in the spa.
Location: At the quiet end of Caleta which is nice and relaxing. But a 10 minute walk and you are in the thick of it.
Nice hotel within walking distance to lots of beach front bars and restaurants anything from 10 mins to half an hour or so. The hotel is very well presented with a lovely heated pool for the winter months. The buffet breakfast was fab with an excellent variety of produce. The buffet restaurant in the evening was dissapointing for the price when there are some excellent restaurants right outside the hotel and cheaper.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear David, We are grateful for you having chosen to stay at Sheraton La Caleta Resort & Spa as well as for taking the time to share your review with us with regard to your recent stay. We are happy to read that the hotel fully met your expectations with regard to its convenient location in Costa Adeje providing all guests with the tranquility they want and at only a short walk away from the liveliness of the nearby villages. We are grateful for your words written about our breakfast buffet for which we are proud that this was to your satisfaction. We look forward to having the opportunity of welcoming you back to our hotel in the near future. Kind regards, Yulia Altukhova Marketing Executive