Ratings based on 405 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Manchester, UK.

Great luxurious hotel.

Posted 22-Sep-2016
Pros: Luxurious.
Cons: Path around the salt water swimming pool requires re-doing, it is in very bad condition. Housekeeping to be quiet, no loud talking to each other 7am.
Location: Nice restaurants opposite the hotel and the Chinese 88 restaraunt and others close by it offer an excellent outside table to watch the sunset.
Great hotel in great location. Lots of nice restaurants close by. Not given a lot of information about the hotel amenities or local area upon arrival at the hotel.
Comment from Hotel Management
23-Sep-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Dear J, We are very grateful for your feedback about your recent stay at our hotel and for giving us the highest score on Expedia. We also appreciate your tips and y suggestions for improvement. We will definitely forward your comments about Housekeeping, the information upon arrival and the path around the salt water pool, to all concerned Departments so they can discuss internally the necessary actions to be taken. We hope we can welcome you again soon, Thank you very much, Warm regards, Lieve Demey Sales Specialist
5out of 5
by A verified traveller

Beautiful hotel on the front line

Posted 18-Sep-2016
Amazing experience, top hotel with good staff. All perfect. Only the wifi wasn't good enough.
Comment from Hotel Management
19-Sep-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Arya, Thank you for sharing your review with future travelers with regards to your stay at Sheraton La Caleta. We are very pleased to read that you have had a great experience in our hotel during your holiday in Tenerife and that our team have fully been able to meet your expectations with regards to the high level service provided. We thank you for recommending us to other fellow travelers and look forward welcoming you back to our hotel in the future. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from glasgow

Superb

Posted 13-Sep-2016
A superb hotel which id recommend to anyone. Staff were very helpful and place was spotless
Comment from Hotel Management
14-Sep-2016 by Yulia Altukhova Marketing Executive , Hotel Management
Dear David, Thank you very much for your kind review on your stay at Sheraton La Caleta. We are pleased to read that we have been able to meet your expectations and you found our staff to be very helpful. We are very grateful for you to recommend us to other users and look forward to welcoming you back! Kind regards, Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller

Beautiful grounds of hotel

Posted 02-Sep-2016
Hotel was beautiful. Reception was great at arrival. Very attentive to needs, and quick to respond. Found some of the staff lacking enthusiasm. Otherwise beautiful pools, and spacious so doesn't feel congested. Definitely recommend to others. The only improvement I would suggest is maybe the quality of food. For example pool side restaurant, spaghetti lacked seasoning. Breakfast omelettes are not great.
Comment from Hotel Management
06-Sep-2016 by Marketing Executive, Hotel Management
Dear Anonymous, We would like to thank you for your positive review with regards to your experience at Sheraton La Caleta. We are happy to read your kind words on the beauty of the hotel and its facilities that it offers. Furthermore, it pleases us to read that our staff members have met your expectations with regards to their attentive and quick to response to your needs and wants throughout your stay. Please rest assured that all your comments have been noted and will be examined. We look forward to welcoming you back! Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from Seaham, Co Durham

Beautiful Hotel

Posted 28-Aug-2016
Pros: Everything
Cons: Nothingf
Location: Away from hustle and bustle of Playa de las Americas but only a short walk away from busier areas
We stayed at Sheraton la Caleta from 16th-23rd August in a Premium room. Hotel was gorgeous, pools fantastic, food fabulous - lovely location away from the hustle and bustle of Playa las Americas, but surrounded by some lovely restaurants. My four year old loved the kids club. Will definitely stay here again when we visit Tenerife.
Comment from Hotel Management
30-Aug-2016 by Yulia Altukhova Marketing Executive , Hotel Management
Dear Vikki, Thank you very much for your review with regards to your stay at Sheraton La Caleta resort & Spa. We are very happy to read that we have been able to meet your expectations and have been able to satisfy you throughout your stay by means of our hotels´ quiet and good location and quality facilities. Your feedback encourages our staff to continue providing guests with the 5* service and quality we are known for. We look forward to welcoming you back in our hotel during your next trip to Tenerife. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from Madrid

Posted 15-Aug-2016
Pros: la variedad de las piscinas el trato del personal la posibilidad de reservar excursiones directamente en el hotel
Cons: La animación para niños y adultos (especialmente por la noche), Precio de la media pensión un poco elevado en comparación con otras alternativas
Location: Bien ubicado Actividad : El Teide
Vacaciones en Agosto en familia. Hotel agradable y bien ubicado al lado del mar.
Comment from Hotel Management
18-Aug-2016 by Yulia Altukhova Marketing Executive , Hotel Management
Estimada Adriana, En primer lugar queremos darle las gracias por elegir el Sheraton La Caleta. Agradecemos mucho sus comentarios positivos acerca de nuestras piscinas y el trato del personal. Nos alegra saber que su estancia con nosotros ha sido de su total agrado y hayamos cumplido con sus expectativas. Comentarle que disponemos de las actividades supervisadas por la tarde para los niños de 3 a 12 años durante la temporada de verano. Esperamos contar con su visita en un futuro cercano. Un cordial saludo Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from Diaz

Es un hotel de cinco estrellas en todo.

Posted 10-Aug-2016
Una experiencia fantástica, relax para los mayores y diversión para los pequeños. Fantástico en general.el miniclub es muy bueno para los que lleven niños,los tienen todo el día jugando con un personal bastante cualificado.muy recomendable para familias
Comment from Hotel Management
by Yulia Altukhova Marketing Executive , Hotel Management
Estimada ana, En primer lugar queremos darle las gracias por elegir el Sheraton La Caleta. Agradecemos mucho sus comentarios positivos acerca del miniclub El Guanchito y su cualificado personal. Nos alegra saber que su estancia con nosotros ha sido de su total agrado y hayamos cumplido con sus expectativas. Esperamos contar con su visita en un futuro cercano. Un cordial saludo Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller from london

Posted 03-Aug-2016
Wonderful place Quite and nice My family had great experience I really recommend
Comment from Hotel Management
04-Aug-2016 by Yulia Altukhova , Hotel Management
Dear maha, Thank you for your kind review after your recent stay at Sheraton La Caleta Resort & Spa. We are absolutely delighted to learn that we met your expectations on all aspects. We are glad to hear you enjoyed your stay with us and can not wait to welcome you again! Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from

Tolle Lage

Posted 15-Jul-2016
Sehr schönes Hotel, Frühstück hervorragend, nur wenige Minuten zum Sandstrand
5out of 5
by A verified traveller

Great hotel

Posted 02-Jul-2016
Pros: Great choice at breakfast, pool area lovely and relaxing, decor is great, sea breezes permeate the inside hallways
Cons: The in-room Wi-Fi was extremely unreliable (hard to log on, kept cutting out). Not a disaster as the lobby Wi-Fi was fine, but a minor inconvenience.
Location: Great restaurants in La Caleta.
We've been here many years and always had a great time.
Comment from Hotel Management
04-Jul-2016 by Marketing Executive , Hotel Management
Dear Guest, Thank you for your kind review of your experience at Sheraton La Caleta Resort & Spa, especially for mentioning our relaxing pool area and good choice of food in the restaurant. We appreciate your loyalty and look forward to welcoming you back again! Kind regards, Yulia Altukhova Marketing Executive