Ratings based on 382 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

Wunderschöne Anlage für erholsamen Strandurlaub

Posted 24-Apr-2016
Wir haben die Zeit im Sheraton La Caletta sehr genossen.
Comment from Hotel Management
27-Apr-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Sehr geehrter Gast, Vielen Dank für Ihr positives Feedback. Es war eine Freude zu lesen, dass Sie einen erholsamen Urlaub genossen haben. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Bis dahin herzliche Grüsse, Lieve Demey Sales Specialist
4 out of 5
by A verified traveller

Nice hotel great location

Posted 14-Apr-2016
Lovely hotel within easy walking distance of a good range of restaurants and shops. Unfortunately there was a lot of noise early in the morning above one of the rooms we had...maybe refurbishments?? Other than that it was exceptionally good value for money.
Comment from Hotel Management
15-Apr-2016 by Yulia Altukhova, Marketing Executive, Hotel Management
Dear Guest, Thank you for taking your time to post your comments for other future guests. It is great to hear we have met your expectations during your stay with us and that you were satisfied with the location. Nothing could please us more than having the opportunity to welcome you back soon. Kind Regards,
4 out of 5
by A verified traveller from Scotland

Excellent facilities, food & accommodation

Posted 10-Apr-2016
Pros: Friendly staff, excellent choice of food & recreational facilities for children.
Cons: Lighter downy on bed. 1 of the lifeguards was rather rude & abrupt when addressing children when playing in the pool.
Location: Enjoyed the quieter end of town with a most enjoyable walk along the promenade to get a morning coffee at the local cafés.
Excellent facilities, food and accommodation when accompanied by children.
Comment from Hotel Management
14-Apr-2016 by Yulia Altulhova, Marketing Executive, Hotel Management
Dear Guest, Thank you very much for your nice feedback after your stay at Sheraton La Caleta Resort & Spa. We are delighted to hear that you were satisfied with our friendly staff, recreational facilities for children and the quality and range of food in our restaurants. Please rest assured that our management team were informed about your complaint and the necessary measures have already been taken. We look forward to welcoming you soon again. Kind Regards,
5 out of 5
by A verified traveller from geneve

Agréable séjour en famille

Posted 30-Mar-2016
Très bon établissement bien équipé. Le jardin est magnifique et très bien entretenu. Même si on est nombreux au bord de la piscine, on a l'impression que on n'est pas surtasse car les zones sont bien ménagées. une piscine à l'eau de mer et une autre chauffée à 27 degrés. Pour les petits, il y a un air de jeux bien aménagé. La restauration, c'était correcte y compris le petit déjeuner où il u a une vaste choix. Quant à la proreté des chambres, elle etait bonne. J'étais également surprise par le lit bébé qui est un lit à bateau (métal) et non lit parapluie. Seul point négatif, c'était l'assensseur qui mène à la piscine qui ne fonctionnait pas tout le temps.
Comment from Hotel Management
03-Apr-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Cher Client, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous et vous remercions pour vos commentaires élogieux. Nous avons informé notre équipe de maintenance de votre commentaire sur l’ascenseur qui mène à la piscine . Nous nous excusons pour tous inconvénients. Ce sera un immense plaisir de vous revoir parmi nous très prochainement et espérons être toujours à la hauteur de vos expectatives. Nos meilleures salutations, Lieve Demey Sales Specialist
3 out of 5
by A verified traveller from Espoo, Finland

Nice hotell in a quite area

Posted 28-Mar-2016
The hotel was over all nice, pretty quiet but we were missing the elements which make a hotel worth 5 stars. The food in the hotel restaurants was over priced and really basic, not great as one might expect or even good. Service was over all good but often slow and non attentive weather you were in the pool area, lobby or in the entrance looking for a cab. We were constantly looking to be served. Maybe this was due to "low season" since the hotel was not full. The lobby area is really basic as well as the room we stayed at (superior room). Over all there was a lack of a 5 star treatment, little details and some extra in the service that ultimately makes yours stay memorable.
Comment from Hotel Management
31-Mar-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Dear guest, Thank you very much for sharing your opinion about your stay at the Sheraton La Caleta. We are very sorry to read that you weren't completely satisfied with our service, the food in the hotel restaurants and your room. We really appreciate your feedback and we will forward all your comments to our management team so that we can evaluate them and improve our services where possible. Hopefully we will have the opportunity to welcome you again, Warm regards, Lieve Demey Sales Specialist
5 out of 5
by A verified traveller from Belfast

Well appointed hotel with excellent staff

Posted 21-Mar-2016
Pros: Spotless
Cons: Spa faulty, some gym equipment faulty - small things
Location: Excellent restaurants nearby
Neat place to chill out, the shore here can be windy but the hotel is shelteredt
Comment from Hotel Management
29-Mar-2016 by Sheraton La Caleta Resort & Spa , Hotel Management
Dear Guest, Thank you very much for sharing your opinion about your stay at the Sheraton La Caleta. It is a pleasure to read you liked the hotel, especially the location and the service of our staff. The Spa manager and our maintenance team will check the equipment and see what should be repared. We hope to welcome you back soon, Warm regards, Lieve Demey Sales Specialist
5 out of 5
by A verified traveller

Posted 20-Mar-2016
Very nice hotel in quiet, upmarket area of Tenerife. Suitable for solo travellers, but don't expect too much socialising or interaction from other guests!
Comment from Hotel Management
29-Mar-2016 by Sheraton la Caleta Resort & Spa, Hotel Management
Dear Guest, Thank you very much for choosing Sheraton La Caleta for your holidays. We are glad to hear you liked the hotel and its location. We hope to welcome you again soon. Warm regards, Lieve Demey Sales Specialist
Comment from Hotel Management
29-Mar-2016 by Sheraton la Caleta Resort & Spa, Hotel Management
Dear Guest, Thank you very much for choosing Sheraton La Caleta for your holidays. We are glad to hear you liked the hotel and its location. We hope to welcome you again soon. Warm regards, Lieve Demey Sales Specialist
5 out of 5
by A verified traveller from London

Very good hotel, great location

Posted 05-Mar-2016
We had a superior room on the 5th floor with sea view. Great size, lovely comfortable super king bed. Lovely heated pool, relaxed atmosphere, great breakfast and several lunches at the poolside restaurant. The area was perfect for us as we wanted a quiet, restful, sunny break. The best local restaurant we found was La Caleta Terrace right by the sea. Wonderful dishes! We would definitely go back and stay again.
Comment from Hotel Management
08-Mar-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Dear Guest, Thank you very much for your very positive review. It's great to hear that you have enjoyed a quiet and restful break thanks to the hotel and its location. We look forward to your next stay with us. Warm regards, Lieve Demey Sales Specialist
4 out of 5
by A verified traveller

Hotel was beautiful

Posted 23-Feb-2016
Pros: Just about everything
Cons: Wifi availability
The staff was great and the hotel was beautiful but there free wifi only available in lobby.
Comment from Hotel Management
25-Feb-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Dear Guest, Thank you very much for this posititive review about your recent stay at the Sheraton La Caleta. We will forward your nice words concerning our staff to our entire team. We will also inform our management team about your remarks concerning the free wifi availability. We hope to welcome you again soon, Warm regards, Lieve Demey Sales Specialist
5 out of 5
by A verified traveller

Albergo ideale

Posted 14-Feb-2016
Vacanza straordinaria di relax con un clima fantastico una piscina stupenda con il mare proprio davanti .
Comment from Hotel Management
20-Feb-2016 by Sheraton la Caleta Resort & Spa, Hotel Management
Gentilissimo cliente, Grazie per averci dedicato il suo tempo lasciando un commento su Expedia. Siamo lieti di sapere che ha trascorso un soggiorno straordinario nel nostro hotel. Con la speranza di averla nuovamente nostro ospite, Le porgiamo cordiali saluti, Lieve Demey Sales Specialist