Ratings based on 451 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Tres Bien

Posted 08-Jun-2017
We stayed for a week in an executive room. We were very happy with the hotel and have stayed before. Food was expensive by the pool for just snacks,gym is very small but functional. There are plenty of good restaurants local. I will defo return
5 out of 5
Recommended
for Everyone
by A verified traveller from Livingston, Scotland

Excellent hotel. Close ti beach

Posted 06-Jun-2017
Pros: Food and room
Cons: don't know
Location: Beach and esplanade
Absolutely first rate. Hotel staff very friendly. Buffet breakfast excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Very pleasant and comfortable stay.

Posted 05-Jun-2017
Pros: Free water and Wi-Fi in room. Buffet breakfast. Comfort and cleanliness. Proximity to restaurants, shops and the beach. Both pools.
Cons: Television reception.
Location: The hotel has cafes and a mini market 100m away, and is a short walk from the shops, restaurants and beaches of Costa Adeje and La Caleta
I had 2 minor complaints about this hotel. Firstly, the surface around the lower pool is crumbling and uncomfortable to walk on (but I noted that this already being repaired). Secondly the television reception. Several British channels are available, but at some periods of the day it is impossible to access them, and even when they are available, the signal is frequently lost. Watching TV is a very minor part of out vacation plans, but it is nice to get the news from home occasionally. It is slightly annoying that credit to the SPG club is only given when booking directly with Starwood. We have stayed at this hotel 4 times but because we book via an agent such as Expedia, we haven't gained any credit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Brilliant

Posted 04-Jun-2017
Very relaxing and peaceful Staff very nice and helpful
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Great hotel and quite location

Posted 29-May-2017
Pros: Everything! Staff are great, location is ideal, cleanliness, great views towards La Gomera over the bay. Near enough to the centre but far enough away
Cons: Nothing I can think of.
Excellent hotel, a relaxing and quite area with a nice walk into some great resteraunts and bars, third time back to the same hotel and we will visit again next year. The hotel staff are very attentive and go out of their way to ensure you are comfortable. The restaurant has good choices for breakfast and good quality, we have not eaten here in the evening as we like to explore the local restaurants, one that we have visited several times and is a short walk away is La Nonna which has excellent Italian food. If you get to this one check out the Acanto bar which has live music each night of the week. Alfredo is very good to sit and listen to and has a good selection of music he plays. If you like to walk a little further stroll around into Playa Fanabe will give you plenty of choices.
Comment from Hotel Management
31-May-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Kevin, Thank you very much for sharing your highly pleasant experience with us with regard to your recent stay in our hotel, Sheraton La Caleta Resort & Spa. We are delighted to read your gratifying words about our attentive and friendly staff. All associates work extremely hard to ensure that our guests receive genuine and attentive service throughout their stay and therefore we are happy to read that this has met your expectations. Our hotel definitely has a great location and a lot of restaurants in the area. Nevertheless, I would recommend you 2 great options for the dinner on property: Spanish restaurant La Venta and Japanese restaurant Kamakura. We are happy to read that you have enjoyed your stay and look forward to welcoming you back to our hotel again next year. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Couples
by A verified traveller from Northern Ireland

Ideal location

Posted 27-May-2017
Pros: Quiet and handy for all I wanted
Cons: Breakfast uninspiring - could do with improving choice.
Location: Promenade great - la Caleta a short walk away - good restaurants. Would recommend "Char" - excellent service and food.
Ideal location for quiet relaxed holiday. Staff cannot do enough for you. Ask for room overlooking pools.
Comment from Hotel Management
31-May-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear SpyOne, We are truly grateful for you having chosen to stay in our hotel, Sheraton La Caleta Resort & Spa. It delights us to know that your entire stay was to your liking and we succeeded to meet your expectations. The location indeed is very convenient with a lovely promenade providing the possibility of taking a nice walk to the nearby beaches, the shopping area of El Duque and the picturesque fisherman’s village of La Caleta. We look forward to having the opportunity of welcoming you back to our hotel again in the near future. Kind regards, Yulia Altukhova Marketing Executive
4 out of 5
Recommended
for Couples
by A verified traveller from London

Great location for a chilled weekend

Posted 18-May-2017
Pros: Good facilities and very friendly staff
Cons: Rooms are spacious and confortable but looking dated. Prefer to have duvet in a duvet cover plus the sheet (more hygienic)
very much suited for those looking for a quiet and restful break with good facilities and access to local bars and restaurants within a short walk along a promenade right outside the beach facing part of the hotel.
Comment from Hotel Management
31-May-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear IMC, Thank you for your review following your recent stay at Sheraton La Caleta Resort & Spa, especially for mentioning our frienfly staff. The location indeed is very convenient with a lovely promenade providing the possibility of taking a nice walk to the nearby town or beaches. We are absolutely delighted to learn that we met your expectations throughout your stay and you had a peaceful and relaxed stay. Nothing could please us more than having the opportunity to welcome you back again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from North West England

Lovely stay

Posted 08-May-2017
Pros: Beautiful pools, lots of sunbeams, well run, always spotless.
Cons: More regular changes to the menus.
Location: Lots of great restaurants and beach bars nearby.
Great stay - hotel has fabulous facilities and great staff. Food is good and plenty of choice. Staff were very accommodating for our late check out and provided us with a courtesy room free of charge.
Comment from Hotel Management
17-May-2017 by Marketing Executive, Hotel Management
Dear Claire, Thank you very much for sharing your experience with us with regard to your recent stay in our hotel, Sheraton La Caleta Resort & Spa. We are glad to hear your appreciation for the cleanliness and appearance of our hotel. It truly delights us to know that you enjoyed your time at the swimming pool and did not have any trouble in finding a lounger. Please rest assured that your comments have been noted and will be followed up appropriately. We are happy to read that you have enjoyed your stay and look forward to welcoming you back to our hotel again in the near future. Kind regards, Yulia Altukhova Marketing Executive
3 out of 5
Recommended
for Everyone
by A verified traveller from t

Quiet break

Posted 15-Apr-2017
Quiet relaxing hotel, in beautiful grounds. Clean and well maintained. Would not recommend eating at hotel in evening as same buffet in small restaurant. Restaurants within walking distance together with shopping mall and supermarket.
Comment from Hotel Management
19-May-2017 by Marketing Executive, Hotel Management
Dear alford, Thank you for choosing to stay at Sheraton La Caleta for your holiday in Tenerife and for taking the time to let us know about your experience with us. We are glad to hear your appreciation for the cleanliness of our hotel and its well-kept botanical gardens. Our hotel definitely has a great location and a lot of restaurants in the area. Nevertheless, I would recommend you 2 great options for the dinner à la carte on property: Spanish restaurant La Venta and Japanese restaurant Kamakura. We hope to have the opportunity to welcome you back to Sheraton La Caleta in the future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from V

Excellent hotel!

Posted 12-Apr-2017
Thank you to the hotel's staff for making our stay a truly wonderful experience. The hotel is only 20 minutes drive by taxi from Tenerife South Airport - cost €25. The heated pool is excellent and so the other pool. Plenty of sunloungers, fresh towels provided and can be exchanged during the day. Calm and lovely atmosphere throughout. This is a hotel which suits couples of all ages as also families with children. The food is great and there are plenty options for everyone's taste. The area is pretty, quiet and the hotel is also 2 minutes walk to a supermarket which is really helpful. Top marks for the hotel for: - providing a courtesy room for us since we had late departure and we needed to freshen up after spending the day by the pool and this was at NO extra fee. Not many hotels do that so that proves they do really care of their guests. It needs to be pre-booked 24 hrs in advance. - Birthday cake delivered to my room along with a voucher for massage or facial did WOW me Superb experience overall and the pictures speak for themselves. This is MY hotel choice in Tenerife and I would not stay anywhere else. Recommendations for the hotel: you are missing an opportunity of up selling during the day. There should be Menus on the tables by the sunloungers and the waiter should come more often to take orders for drinks and food. As we spent most of the time by the heated pool, we were giving up most of the time to go and get drinks by the Bar. This was my only let down.
Comment from Hotel Management
17-May-2017 by Marketing Executive, Hotel Management
Dear Maria, We would like to thank you for your highly pleasant review with regards to your stay in Sheraton La Caleta. We agree with you and believe that our hotel definitely suits all ages and meet the needs of different kinds of travelers. All our associates work extremely hard to ensure that our guests receive genuine and attentive service and therefore we are happy to read that we could succeed your expectations throughout your stay. Thank you for recommending us to future travelers and it would be our pleasure to welcome you back to our hotel in the near future for yet another relaxing holiday in Tenerife. Kind regards, Yulia Altukhova Marketing Executive