Ratings based on 415 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from uk

Excellent hotel in prime position

Posted 01-Dec-2016
Pros: Everything
Cons: Really can't fault .Even enjoyable evening entertainment in beautiful outdoor bar terrace area
Location: Easy access to many and varied restaurants
Friendly and helpful staff in first class environment with excellent range of amenities .Superb Japanese restaurant in hotel .
Comment from Hotel Management
01-Dec-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Ann, We are grateful for you having chosen to stay in our hotel, Sheraton La Caleta Resort & Spa and for sharing your positive review with us on your recent stay. It delights us to know that everything was to your liking with especially the hotels´ location being very conveniently located in a tranquil neighborhood and a short walk away from the bubbly Fañabe and Las Americas. We are glad to read that our courteous fellow staff members provided you with the excellent service they are known for and that our hotel supplied the necessary amenities and facilities you desired. Furthermore, it pleases us that you have enjoyed the unique and tasty dishes our Japanese Restaurant ´Kamakura´ has to offer. We look forward to seeing you back again soon. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from worcester

Excellent hotel

Posted 24-Nov-2016
Lovely hotel for couples or families... We had the perfect room, situated on the east of the hotel. Meaning we could use our excellent balcony for breakfast in the sun. Comfy bed and Bathroom was massive... nice pools and plenty of sitting areas.. food was good but it's best to explore costa adeje for different restaurants... only criticism for the sheraton is the evening entertainment.. I extremely recommend the sheraton if your looking for a costa adeje hotel...
Comment from Hotel Management
28-Nov-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear tom, Thank you very much for sharing your highly pleasant experience with us with regard to your recent stay in our hotel, Sheraton La Caleta. Your lovely words with regard to our spacious rooms, the restaurants food quality and the pool area truly make us feel happy and proud. Furthermore, it pleases us to know that you have been able to come to rest in our comfortable Sheraton Signature Sleep Experience Bed and enjoy the rooms´ terrace. This is the experience we aim to create for our guests and it pleases us enormously to have achieved this. We look forward to welcoming you back to our hotel to make more unforgettable memories. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller from alderney

Frequent stay at this hotel because it is excellen

Posted 14-Nov-2016
Pros: Never too busy
Location: Many restaurants
Friendly and comfortable, great sea water pool, quiet room
Comment from Hotel Management
15-Nov-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Mark, We truly thank you for choosing Sharaton La Caleta once again and thank you for sharing your review with us following your recent stay. We are glad to learn that this time again our hotel manages were able to meet your expectations and delights your stay here in Tenerife. We are happy to read that although the hotel is almost fully booked, you feel that it is never too busy. Furthermore, thank you for your kind words about our attentive fellow staff members, the pool facilities and the comfortable rooms we provide. We look forward to welcoming you back very soon. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller

Good hotel with the facilities

Posted 02-Nov-2016
Good hotel with everything one would expect from a 5* rating. Been before. Will go again.
Comment from Hotel Management
02-Nov-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Guest We highly appreciate you having chosen to stay at our hotel Sheraton La Caleta once again and for sharing your kind review with us. It truly pleases us to read that we have succeeded to meet your expectations on all aspects of your stay and that we will have the pleasure of welcoming you back again in the near future. We look forward to your return to create more genuine stories. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
by A verified traveller

Posted 29-Oct-2016
Friendly staff, good service and clean rooms the basics are all covered!
Comment from Hotel Management
31-Oct-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Guest, Thank you for your kind review and especially for mentioning our clean rooms and friendly staff members. We are absolutely delighted to learn that we met your expectations on all aspects and that our team was able to make you feel welcomed and special. We look forward to your return in the near future! Kind regards, Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller from Edwardsville, United States of America

A beautiful place to stay once you find it

Posted 26-Oct-2016
Pros: A beautiful location with friendly and helpful frontdesk staff
Cons: Clear directions to area. However it is not easy to locate. It is attached to the hotel next-door with the same color walls and hotel logo (S) is located after the entrance, above the ground level and difficult to see. Hotel's front sign was covered with plants and not visible from street. We drove by it several times and asked for direction several times before were finally able to identify it. Breakfast resturant staff were unfriendly and non accommodating.
Comment from Hotel Management
31-Oct-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Anoosh, Thank you for taking the time to share your review with us with regard to your recent stay in our hotel, Sheraton La Caleta. We are pleased to read that you enjoyed the location of the hotel which provides tranquility as well as the busyness of Costa Adeje and Fañabe at a short walk away. Furthermore we are grateful for your kind words shared on the guest service of our front desk staff. However, we are sorry to read that it has been a challenge for you to find the hotel. Nothing would please us more than having the opportunity of welcoming you back to our hotel again in the future. Kind regards, Yulia Altukhova Marketing Executive
3out of 5
by A verified traveller from espoo

Hotellissa kamala Wi-Fi.

Posted 23-Oct-2016
Pros: Sijainti oli mukava.
Cons: Parempi Wi-Fi.
Ihan ok hotelli. Asuimme sviitissä, joten huone oli kelvollinen. Wi-Fi ei toiminut kunnolla missään, ei edes maksullinen. henkilökunta oli muuten ystävällistä, mutta pool ravintolassa hidas palvelu. Uima-allasalue oli melko pieni ja lapset eivät nauttineet merivesialtaasta, koska siellä kiellettiin uimalelut.
5out of 5
by A verified traveller from Yorkshire

Posted 18-Oct-2016
Pros: Everything was great, special mention to the staff. Brilliant!
Cons: Little bit too far out of the way
Location: Bit of s walk to the beach although the pool is brilliant,
Very good rooms, clean, secure & spacious. Breakfast was great.
Comment from Hotel Management
20-Oct-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear A Vodden, Thank you very much for your positive review with regard to your recent stay in our hotel, Sheraton La Caleta. We are very grateful for your kind words about our polite and friendly staff. We are also extremely proud of the professional team we have working at the hotel and we are happy that they have succeeded to meet your expectations throughout your stay. It pleases us furthermore to read that the cleanliness and spaciousness of our rooms and the extensive breakfast buffet was to your satisfaction. Nothing would please us more than to welcome you back to our hotel again in the future. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
by A verified traveller

Nice Pools and Restaurants.

Posted 03-Oct-2016
Nice hotel with very friendly staff. Very close to the beach with two excellent pools on site.
Comment from Hotel Management
06-Oct-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Dear guest, We would like to thank you for your kind review with regards to your stay in our hotel, Sheraton La Caleta Resort and Spa. We are pleased to read that we have met your expectations on the surrounding area, the hotel´s facilities and the level of guest service provided by our fellow staff members. We look forward to welcoming you back to our hotel in the near future. Kind regards, Lieve Demey Sales Specialist
5out of 5
by A verified traveller from Manchester, UK.

Great luxurious hotel.

Posted 22-Sep-2016
Pros: Luxurious.
Cons: Path around the salt water swimming pool requires re-doing, it is in very bad condition. Housekeeping to be quiet, no loud talking to each other 7am.
Location: Nice restaurants opposite the hotel and the Chinese 88 restaraunt and others close by it offer an excellent outside table to watch the sunset.
Great hotel in great location. Lots of nice restaurants close by. Not given a lot of information about the hotel amenities or local area upon arrival at the hotel.
Comment from Hotel Management
23-Sep-2016 by Sheraton La Caleta Resort & Spa, Hotel Management
Dear J, We are very grateful for your feedback about your recent stay at our hotel and for giving us the highest score on Expedia. We also appreciate your tips and y suggestions for improvement. We will definitely forward your comments about Housekeeping, the information upon arrival and the path around the salt water pool, to all concerned Departments so they can discuss internally the necessary actions to be taken. We hope we can welcome you again soon, Thank you very much, Warm regards, Lieve Demey Sales Specialist