Ratings based on 433 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Solihull, England

Posted 21-Mar-2017
Our second visit. We particularly like the comfy beds at Sheraton hotels. Breakfast buffet was excellent as before whereas the evening buffet seemed to have less variation from one night to another. We booked bed and breakfast and so were able to alternate between eating out and eating in.
4out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel good outdoor amenities and good locatio

Posted 05-Mar-2017
Most staff very helpful. Food very good, beds and pillows could be better. Poolside and loungers good. Will go again.
Comment from Hotel Management
08-Mar-2017 by Marketing Executive, Hotel Management
Dear william, Thank you for having chosen Sheraton La Caleta Resort & Spa for your holidays to Tenerife as well as for sharing your experience with us with regard to your recent stay. We are very happy and proud to know that our associates were helpful and courteous throughout your stay, which is what we strive to ensure each and every guest experiences in our hotel. We are happy to read that you have enjoyed your stay with us and we are very grateful for you recommending us to future travelers. We look forward to seeing you again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

An oasis of calm

Posted 23-Feb-2017
Pros: Rooms, grounds , food and staff
Cons: Nothing
Location: Del Duque beach , shopping mall and walk along the promenade
An excellent hotel with efficient , professional and effective staff . The pools are great, the grounds are ample to read and snooze in peace and quiet in the shade. The rooms , particularly the bathrooms are of a high standard . A wonderful location for a mid winter sun filled break . The ever smiling and helpful lady front of house in the restaurant ( Jasmin?) was a star .
Comment from Hotel Management
01-Mar-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Mike, Thank you very much for choosing to stay at our hotel, Sheraton La Caleta and for sharing your review with us with regard to your recent stay. It is a delight to read that you highly appreciated the hotel grounds, which provide peace and tranquility and where our guests can relax. We are happy that our guest service met your expectations, which makes us proud to have such professional and friendly staff members. Furthermore, we are happy that the room was to your satisfaction as well as the convenient location of the hotel. We look forward to having the opportunity of welcoming you back to our hotel in the near future. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel with lovely grounds and pool

Posted 15-Feb-2017
Enjoyed my stay very much , although bars and restaurants fairly expensive Liked the fact that we got a 5euro voucher each day we declined room service - which. was'nt really needed anyway.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Anonymous, We are truly grateful for you having chosen to stay at our hotel, Sheraton La Caleta Resort & Spa as well as for sharing your review with us with regard to your stay. We are delighted to read that you have had such a pleasant stay and that we have succeeded to meet your expectations. It is pleases us to know that you took advantage of our company´s program called Make a Green Choice, declining housekeeping. We look forward to seeing you back in the near future. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller from Reigate Surrey

This hotel has such a great location

Posted 13-Feb-2017
Pros: See above. Very good standard overall. Does not feel like a very large hotel and has relaxed and calm ambiance and plenty of space for everyone.
Cons: Only criticism is the spa. Did not have any treatments. Am commenting about the pool, and surrounding showers, etc.
Location: Quiet and peaceful location with NO fast roads nearby. Restaurants and shops within easy walking distance. The coastal boardwalk has been improved.
We stayed here for the first time in 2012. The hotel is still in a quiet area with no fast roads behind it or nearby, and the last hotel bar one at the extreme end of the 5 mile strip of concrete from Los Christianos to the H10 hotel in La Caleta. It is within 10-15 mins walk to the wonderful fish restaurants in the old fishing village from which it takes its name. Other restaurants, coffee shops, supermarkets, chemist, etc. are nearby. The hotel is not as big as some and the gardens are beautiful with plenty of sun beds and room for everyone to relax in different areas. Sunbed bagging does not exist here! The hotel rooms are very comfortable with very good bathrooms. Food in the hotel is excellent and of very high quality. Staff are efficient and friendly and look happy. Lots of repeat guests which says it all. Only disappointment is the spa which is definitely in need of major refurbishment. Didn't like the spa pool in 2012 and very tatty now. The upper outdoor pool was heated to a very acceptable 30 degrees. Overall another wonderful stay and would recommend for a winter break.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Tanacetum, Firstly we would like to thank you for having chosen Sheraton La Caleta Resort & Spa for your winter break as well as for sharing your experience with us with regard to your recent stay. It delights us to know that the grounds of the hotel were to your liking and you could fully enjoy our hotel facilities. The location of the hotel is indeed truly convenient for every guests´ different needs. Beaches are near, Fañabe and Las Americas are at a short walking distance and the picturesque fishermen’s village of La Caleta is at a stone throw away. We were disappointed to read your comments with regards to the spa, we normally receive quite positive feedback in this area. Please be assured that your comments have been noted and will be followed up in order to maintain the high quality service we are known for. It would be a pleasure to have you back with us in the near future. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller from Pembrokeshire

Lovely Hotel

Posted 04-Feb-2017
Pros: Breakfast buffet
Cons: Clearer communication on the prices in the spa.
Location: At the quiet end of Caleta which is nice and relaxing. But a 10 minute walk and you are in the thick of it.
Nice hotel within walking distance to lots of beach front bars and restaurants anything from 10 mins to half an hour or so. The hotel is very well presented with a lovely heated pool for the winter months. The buffet breakfast was fab with an excellent variety of produce. The buffet restaurant in the evening was dissapointing for the price when there are some excellent restaurants right outside the hotel and cheaper.
Comment from Hotel Management
20-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear David, We are grateful for you having chosen to stay at Sheraton La Caleta Resort & Spa as well as for taking the time to share your review with us with regard to your recent stay. We are happy to read that the hotel fully met your expectations with regard to its convenient location in Costa Adeje providing all guests with the tranquility they want and at only a short walk away from the liveliness of the nearby villages. We are grateful for your words written about our breakfast buffet for which we are proud that this was to your satisfaction. We look forward to having the opportunity of welcoming you back to our hotel in the near future. Kind regards, Yulia Altukhova Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller from ireland/wales

👍

Posted 13-Jan-2017
Mother son and mysef . Age range 89 to 18 all enjoyed ourselves. Weather helped as excellent
Comment from Hotel Management
17-Jan-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear 63, We appreciate you for taking a moment to share your review with regard to your recent stay at Sheraton La Caleta. We are pleased to hear that the weather accompanied you so you could fully enjoy your holidays. We look forward to happily welcoming you back to Sheraton La Caleta Resort & Spa. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from bath

Perfect break before Christmas madness

Posted 21-Dec-2016
Really lovely staff, superb service Amazing food in The Japanese restaurant- too noisy in the big restaurant and poor breakfast
Comment from Hotel Management
22-Dec-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Jane, We are delighted that you have chosen to stay at Sheraton La Caleta for your Christmas break to the sun and we are grateful for your positive review. It truly pleases us to know that you have enjoyed our hotel and our hard working, courteous and friendly staff members. We regret that our breakfast buffet did not meet your expectations since this usually receives a high level of positive feedback. It would be our pleasure to welcome you back again to our hotel in the near future and ensure that you have yet again such a memorable vacation. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from Paisley, Scotland

Excellent hotel....nearly perfect!

Posted 18-Dec-2016 on Ebookers
Generally the hotel is excellent. Located at the more upmarket end of accommodation from Playa...through Costa Adeje and then onto La Caleta. Rooms are of a high standard and very comfortable. Food (buffet breakfast) was fine with lots of choice and the option of adding any version of an egg to order at a chefs station!! My only criticism would be that the gym was a bit on the small side, but mainly the swimming pools!! Or to be more precise, just one! The nearest pool to the hotel building is heated and has a lot of tree cover surrounding it....therefore sun beds are at a premium! The 'main' pool which is much larger and located in more open space of the hotel has therefore most of the sun beds!! But this pool is NOT heated and is a saltwater pool. When my wife and I were there last week the weather was around 24/25 C and ideal for relaxing by the pool, however I never counted more than 4 or 5 people swimming at anytime. If the pool was heated I guarantee there would be a lot more people taking a dip. I know it would be costly for the hotel to install a sub level boiler but it would definitely benefit the guests!! My only other comment is that although FREE wi-fi works throughout the hotel, it's a bit clunky in that I had to log in continually as it never seemed to remember who I was. Perhaps the IT dept. could change the system to a 5 day pass??.....but more than glad that the Wifi worked even out at the pool area! Would definitely go back and would recommend to anyone!
Comment from Hotel Management
13-Feb-2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Eric, We would truly like to thank you for having chosen to stay at Sheraton La Caleta Resort & Spa and for willing to share your review with us and future travelers. We are happy to read that you enjoyed the location of hotel which is indeed conveniently located in Costa Adeje at a short walking distance from the lively Fañabe and the picturesque fishermen’s village of La Caleta. We are pleased to read that our breakfast buffet met your expectations for which we are very proud that this continues to receive such positive feedback. We regret not having been able to live up to your every expectation however, we look forward to your return to the hotel in order to provide you with another truly relaxing stay. Kind regards, Yulia Altukhova Marketing Executive
5out of 5
Recommended
for Families
by A verified traveller from Wilmslow UK

Great location

Posted 17-Dec-2016
Pros: A typical Sheraton, very comfortable with excellent well trained staff.
Cons: Very little!
Location: Not the bustling holiday location often found in Tenerife, much quieter and more up market.
The hotel is ideally located within a short walk of La Coleta which is home to several restaurants which offer excellent fare at reasonable prices.
Comment from Hotel Management
20-Dec-2016 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Ray, We are very grateful for you having chosen to stay at our hotel, Sheraton La Caleta Resort & Spa and for sharing your experience with us with regard to your recent stay. It is truly a delight to read your appreciation for our hotel and its facilities as well as the tranquil yet also bubbly surrounding area it is located in. We are happy that our guest service fully met your expectations, which makes us proud to have such attentive and courteous hotel associates who continuously strive to provide all guests with the same experience you have had. We look forward to welcoming you back with us on your next visit. Kind regards, Yulia Altukhova Marketing Executive