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RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
Adults-only beachfront hotel with an indoor pool

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

RedLevel at Gran Melia Palacio de Isora - Adults Only

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

Indoor pool, 3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Hiking
Red Level Lounge Access Deluxe Frontal Ocean View with Whirlpool | Premium bedding, down duvets, minibar, in-room safe
7 restaurants, lunch, dinner served; local and international cuisine
Red Level, Villa, Private Pool | Living area | 32-inch LCD TV with satellite channels, TV, iPod dock

Overview of RedLevel at Gran Melia Palacio de Isora - Adults Only

9.6

Exceptional

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Pool

Explore the area

Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
  • Popular LocationAlcala Beach6 min walk
  • Popular LocationLos Gigantes Marina9 min drive
  • Popular LocationLos Gigantes Beach18 min drive
  • AirportTenerife (TFS-Tenerife South)34 min drive
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Room options

Red Level, Deluxe Room, Ocean View

  • 527 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Deluxe Room, Ocean View (Redlevel with Whirlpool)

  • 527 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Red Level, Villa, Private Pool

  • 1292 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Red Level Deluxe Large Terrace with Whirlpool

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Red Level Master with Terrace Tub)

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

Red Level, Deluxe Room

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Red Level Lounge Access Deluxe Frontal Ocean View with Whirlpool

  • 527 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Similar properties

About the area

Guia de Isora

Located in Guia de Isora, RedLevel at Gran Melia Palacio de Isora - Adults Only is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can explore Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Magma Art and Congress Centre. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

What's nearby

  • Alcala Beach - 6 min walk
  • Abama Golf Course - 8 min drive
  • Los Gigantes Marina - 9 min drive
  • Arena Beach - 10 min drive
  • Los Gigantes Beach - 18 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 35 min drive

Restaurants

  • Casa Amadeo - 5 min drive
  • Legends - 5 min drive
  • The Blarney Stone - 5 min drive
  • Neptuno Restaurant - 5 min drive
  • Casa Juana - 14 min walk

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

Luxury hotel near Los Gigantes Marina
Located close to Alcala Beach and Los Gigantes Beach, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar and a free daily manager's reception. Active travellers can enjoy archery, fitness classes and volleyball at this hotel. Treat yourself to a sports massage, Ayurvedic treatments or a detox wrap at the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature local and international cuisine and a poolside location. Pilates classes and yoga classes are offered at the gym; RedLevel at Gran Melia Palacio de Isora - Adults Only also has a terrace, shopping on-site and a coffee shop/cafe. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools and an indoor pool, with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station and access to a nearby indoor pool
  • Access to a nearby health club, express check-out and express check-in
Room features
All 110 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, recycling and daily housekeeping

All-inclusive details

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L´Olio Trattoria & Pizza
  • La Terrasse
  • Le Bistrot Provencal
  • Nami Asian Bistro
  • Oasis Mediterranean

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Archery
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 2008
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lb per pet)
Food and water bowls are available

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

Yes, this property has an indoor pool and 3 outdoor pools.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?

Yes, RedLevel at Gran Melia Palacio de Isora - Adults Only allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lb per pet. There's a fee of EUR 30 per pet, per day. Service animals are exempt from fees.

How much is parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Checkout is at noon.

Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?

Located in Guia de Isora, this beachfront hotel is on the boardwalk, 0.3 mi (0.5 km) from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 309 out of 383 reviews" "
Rating 8 - Good. 59 out of 383 reviews" "
Rating 6 - Okay. 11 out of 383 reviews" "
Rating 4 - Poor. 2 out of 383 reviews" "
Rating 2 - Terrible. 2 out of 383 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024

10/10 Excellent

Harry, Aldie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Derek B

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023

6/10 Okay

Simon Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Jacqueline Gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Address
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife
Location
Guia de Isora