2 bars/lounges, poolside bar
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Reviews of Park Club Europe - All Inclusive

3 out of 5
Park Club Europe - All Inclusive
Avenida Rafael Puig, 23, Playa de las Americas, Arona, Tenerife

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 173 reviews" "
Rating 8 - Good. 79 out of 173 reviews" "
Rating 6 - Okay. 27 out of 173 reviews" "
Rating 4 - Poor. 6 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Park Club Europe on 12 Feb 2024
Dear Ivan, thank you very much for this 5/5, it would be a pleasure to welcome you back soon in our hotel. Park Club Europe Team

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Team Park Club Europe on 7 Feb 2024
Thank you very much for your review. We look forward to welcoming you again very soon. Sunny greetings from Tenerife

10/10 Excellent

Andrew

Stayed 4 nights in Dec 2022
Response from Europe Park Club on 9 Dec 2022
Dear Andrew, Thank you very much for your good review!

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Park Club Europe on 18 Oct 2022
Dear Nathan, thank you very much for your review! It’s a pleasure to know that you had a good time with us! We would be pleased to welcome you back soon. Sunny regards, Park Club Europe team

8/10 Good

wilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the expedia website it says it has air-conditioning but when I spoke to staff none of their rooms were airconditioned. So please correct your amenities for club europe. Food is the same everyday. However staff were excellent and cleanliness of the place is superb in all areas.
Stayed 5 nights in Sep 2022
Response from Park Club Europe on 22 Sept 2022
Dear Wilma, Thank you very much for your comment. We try to specify all information as much as possible on all portals and agencies, however, with your experience, we see that sometimes mistakes are done. We are sorry about it, and must also say that thanks to you we have been able to update the information right away to the correct one. We are glad to see that you enjoyed our staff and cleanliness. It would be a pleasure to welcome you back soon! Sunny regards, Team Park Club Europe

10/10 Excellent

Terry

Stayed 6 nights in Sep 2022
Response from Park Club Europe on 17 Sept 2022
Dear Terry, thank you very much for your review! It’s a pleasure to see that you had a good time with us. We would be pleased to welcome you back soon. Sunny regards, Park Club Europe team

10/10 Excellent

Björn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2022
Response from Park Club Europe on 29 Jul 2022
Dear Björn, Thank you so much for staying at Park Club Europe and sharing your experience with us. We love to know that everything was perfect and that you enjoyed your stay here. We will be happy to see you again soon. Best regards. The Park Club team

8/10 Good

Asaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly hotel with many things to do in and around the hotel. We had great time there.
Stayed 8 nights in Jun 2022
Response from Park Club Europe on 7 Jul 2022
Dear Asaf, Thanks a lot for staying at Park Club Europe and sharing your experience here. We love to know that you met your expectations and that your stay with us was satisfactory for you. We will be pleased to welcome you again soon. Best regards. The Park Club team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in a superb location.
Stayed 6 nights in Jun 2022
Response from Park Club Europe on 7 Jul 2022
Dear guest, Thank you so much for visiting Park Club Europe and writing this review. We love to know that you met your expectations and your stay here was so satisfactory for you. We will be happy to welcome you again soon. Kind regards. The Park Club team.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
food was good and plenty of selection
food was good and plenty of selection, service was acceptable
Stayed 4 nights in Mar 2022
Response from Park Club Europe on 26 May 2022
Dear Thomas, Thank you so much for visiting Park Club Europe and writing this review. We are happy to know that you met your expectations and you spent a good time with us. We will be pleased to see you again soon. Best regards. The Park Club team.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff & great facilities. Would highly recommend!
Stayed 4 nights in Mar 2022
Response from Park Club Europe on 6 Apr 2022
Dear Jack, Thank you so much for visiting Park Club Europe as well as for writing this review. We love to know that you felt so comfortable here and that you had a great time with us. We will be pleased to see you again soon. Best regards. The Park Club team.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time, staff very helpful and friendly, food was a bit disappointing, couldn’t get a table for two or three people
Stayed 7 nights in Mar 2022
Response from Park Club Europe on 30 Mar 2022
Dear Stephen, Thanks a lot for choosing Park Club Europe and for writing this review. We love to know that you met your expectations and you had a great time with us. We will be happy to see you again soon. Best regards. The Park Club team.

6/10 Okay

Catherine

Liked: Amenities, property conditions & facilities
Good pool area, beautiful gardens with lots of protected wild life. Food very average, selected wine tastes like vinegar. Very little English spoken by the staff and quiet unfriendly. Good evening shows.
Stayed 14 nights in Feb 2022
Response from Park Club Europe on 30 Mar 2022
Dear Catherine, Thank you so much for staying at Park Club Europe and for sharing your experience here. We are happy to know that our pool area and gardens were good for you. We also will consider your different remarks in order to improve our service. We will be pleased to see you again Best regards. The Park Club team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great few days with friends..
Perfectly fine, great value, food average but otherwise all good. Service and facilities good. Location excellent.
Stayed 3 nights in Jan 2022
Response from Park Club Europe on 24 Jan 2022
Dear guest, Thank you so much for staying at Park Club Europe and for writing his review. We love to know that you met your expectations and your stay here was so satisfactory for you. We will be pleased to see you again soon. Best regards. The Park Club team.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Needs improvements
Good hotel food and snack very limited very little for vegetarians
Stayed 3 nights in Jan 2022
Response from Park Club Europe on 18 Jan 2022
Dear Colin, Thank you so much for staying at Park Club Europe and for writing this review. We are happy to know that you met your expectations and your stay here was satisfactory for you. We will consider your remark about food in order to improve our service. We hope to see you again soon. Best regards. The Park Club team.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in tenerife
love this hotel, my fave hotel in tenerife, thats why i always go back
Stayed 4 nights in Jan 2022
Response from Park Club Europe on 18 Jan 2022
Dear Terry, Thank you so much for visiting Park Club Europe once again and for writing this review. We love to know that you feel so comfortable here every time you visit us. We will be pleased to welcome you again soon. Best regards. The Park Club team.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a better hotel than the first one we booked, food could have been nicer, but a good stay in all
Stayed 5 nights in Nov 2021
Response from Park Club Europe on 20 Dec 2021
Dear Joseph, Thank you so much for staying at Park Club Europe and for writing this review. We love to know that you met your expectations and you spent a great time here. We will consider your remark about food in order to improve. We hope to see you again soon. Best regards. The Park Club Europe team

10/10 Excellent

gordon

Stayed 7 nights in Nov 2021
Response from Park Club Europe on 12 Nov 2021
Dear Gordon, Thank you so much for staying at Park Club Europe and for writing this review. We love to know that everything was good for you and you had a great time here. We will be happy to see you again soon. Kind regards. The Park Club Europe team

6/10 Okay

daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice hotel, good facility’s tennis court, football pitch but no gym (Covid related I’m sure) lovely animation staff but bar staff grumpy. Food and drink isn’t great
Stayed 9 nights in Oct 2021
Response from Park Club Europe on 10 Nov 2021
Dear Daniel, Thank you so much for visiting Park Club Europe and for writing this review. We love to know that you enjoyed our facilities and animation activities. We will consider your remarks in order to improve our service. We would be happy to welcome you again soon. Kind regards. The management team

8/10 Good

Tomi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Environment was
Stayed 19 nights in Dec 2019
Response from Park Club Europe on 8 Jan 2020
Dear Tomi, Thank you so much for visiting Park Club Europe and for writing this review. We love to know that you spent a good time here and we hope to see you again soon. Best regards. The management team.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Some staff were blatantly rude. Didn’t even get asked on checkout if I had enjoyed stay there and have a safe journey home as you would normally get. When I pointed this out was just asked if I needed a taxi.
Stayed 7 nights in Oct 2019
Response from Park Club Europe on 27 Oct 2019
Dear guest, First of all, thank you so much for visiting Park Club Europe and for writing this review. We are sorry if you didn't meet your expectations and your stay was not as good as expected. We are concerned about the welfare of our clients. For this reason, your review was transferred to the concerned departmente. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Park Club Europe on 7 Oct 2019
Dear guest, Thank you so much for visiting Park Club Europe and for writing this review. We are happy to know that you enjoyed your stay here. We hope to see you again soon. Best regards. The management team.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time Friendly staff
Stayed 7 nights in Sep 2019
Response from Park Club Europe on 22 Sept 2019
Dear Ian, Thank you so much for visiting Park Club Europe and for writing this review. We are very happy to know that you enjoyed your stay here. We would be pleased to welcome you again soon. Kind regards. The management team.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok for the price Good service and entertainment
Stayed 7 nights in Aug 2019
Response from Park Club Europe on 21 Aug 2019
Dear guest, Thank you so much for staying at Park Club Europe. We are very happy to know that you spent a great time here and we would be pleased to welcome you again soon. Best regards. The management team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quirky hotel with lots of unusual features. Very family friendly. Great position.
Stayed 6 nights in Apr 2019
Response from Park Club Europe on 2 May 2019
Dear guest, Thank you so much for choosing Park Club and for sharing your experience here. We love to read that you met your expectations and your stay here was satisfactory for you. We would be happy to welcome you again soon. Kind regards. The management team.

2/10 Terrible

ann

Liked: Cleanliness
Disliked: Staff & service
Despite paying in advance they claimed they had no record of our booking. Reception staff dismissive and unhelpful. While I was on phone to U.K. to try to sort it they wandered across and claimed they had “found” the booking. No apologies.
Stayed 2 nights in Oct 2018
Response from Park Club Europe on 16 Nov 2018
Dear Ann, First of all, thank you so much for choosing Park Club and for sharing your experience. We are really sorry about your issue. Your feedback is very important for us because it helps to provide a better service. Kind regards. The management team

8/10 Good

di, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean. Near all facilities
Had a fab time. Entertainment fun but a bit ameature.
Stayed 7 nights in Sep 2018
Response from Park Club Europe on 23 Oct 2018
Dear Di, Thank you so much for your visit and for writing this review. We are happy to know that you enjoyed your stay here and we will consdier your remark about entertainment. We hope to welcome you again soon. Best regards. The management team.

10/10 Excellent

Terry, tonbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on the island.
Stayed 5 nights in May 2018
Response from Park Club Europe on 7 Jun 2018
Dear Terry, Thank you so much for your visit and for writing this review. We are happy to know that you had a great time here. We are looking forward to welcome you again soon. Best regards. The management team.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive until midnight!
Single female age 46. Room 206 which had separate double bedroom, lounge area and bathroom with great size patio are that got the sun in the evening. Didn't cut off all inc wrist band after checking out. Lager, soft drinks on tap all the time with bistro food at poolside if you preferred or main restaurant for a wider selection. Hessian sun lounger and could rent towels. All inc until 12 midnight too. Would definitely stay here again.
Stayed 6 nights in Dec 2017

6/10 Okay

flyguy, falkirk

Liked: Staff & service
3 star just about right.
Great location, walking distance from most things. Rooms are basic and comfortable. No aircon, fridge, ironing facilities. Most things you will have to pay a little extra for. Wifi in rooms is terrible so not worth the extra. Free in lobby, when it works. I didn't appreciate the free roaming birds, they were a pain when trying to relax, constantly coming up to you! Food was fine and quite a good selection so suitable for all. I appreciated the fish and lots of vegetables on offer! Coffee was horrible! Milk they use is awful. So in summary you get what you pay for, a good standard of 3 star all inclusive.

6/10 Okay

Marek

Liked: Cleanliness, room comfort
New Year break at Park Club Europe
ALl inclusive food was very very disappointing, and drinks offer very limited. Whilst the hotel had several attractive pools at least one should have been heated. Due to us staying over new year the price was very high, but even aside from this we were disappointed.

6/10 Okay

xmas 16, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice staff, down side Sharing tables at meal times, food was never very hot, mostly Germans & Itailians because of the children's entertainment. Good position.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location if you need some winter sun. Plenty of acitivities in the hotel if your taking your family

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
not as described!
There was no wifi as described, if you wanted to use the restaurant you had to share a table with at least 6 others! no choice at all. Same food everyday no changes for choice, ate out most of the time so all inclusive a waste of time Just generally disappointing all round

10/10 Excellent

Sylvia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family hotel
What a find - a super hotel with lovely staff in a great location.

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Convenient for shops and beach
Good stay hotel staff helpful

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly, clean, safe hotel.
Stayed here for 4 nights and it was lovely. The pools are amazing with a salt water beach type pool and another normal large pool to choose from too. The food was excellent, I only used the BBQ grill restaurant area, I didn't try the other one. The room was as id expect, very clean, and comfortable. Use of safes are available for a price from reception too giving you that piece of mind. But no air con. The fan above my bed was quite noisy and rattling so didn't use it in the nights which was a pain thinking about it now actually, but apart from that the room was good. Over all I enjoyed my stay here. Would recommend for families, as it is family driven with lots to keep the kids entertained such a 'Pet Zoo' within the complex in between the two pools with Rabbits and guinea pigs etc. There are aviaries too. Its a very a nice picturesque resort.

6/10 Okay

D, london

Liked: Cleanliness, property conditions & facilities, room comfort
Does the job well
Great location, rooms super clean and tidy and beds very comfortable. Food is the usual mass produced buffet food however a couple of nights had some good choices. Staff generally very polite and welcoming but one guy on our last day at reception when we checked out (9/10/16) didn't ask us if we had a nice stay, how our holiday was or anything. He just took the key and turned his back on us in a grump! Also wifi is fairly slow and intermittent

6/10 Okay

Amber, London

Disliked: Cleanliness
Basic Hotel
Hotel located in a great location but it's quite aged and needs revamping. No kettle or fridge in the room and towel change was only twice in 7 days. Had to ask for the 2nd change. Very Spanish oriented. Meals are good loads to choose from but the snacks inbetween were horrible. Chips and fish fingers most days hardly any variation. Some bar staff could be a bit abrupt at times and you feel awkward asking for a drink. If you want a decent cup of tea you need to take your own teabags and no tea available in the restaurant at lunchtime as there no milk. Entertainment bit repetitive. Overall an ok hotel for 3 stars but wouldn't stay here again.

4/10 Poor

James, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff let down by poor facilities
There's two pools, enough for all customers, if only one weren't salt-water and surrounded by industrial grade sand coarse enough to rub the skin off a crocodile. So, as everyone is at the one nice pool (which isn't the one with the slides, sorry kids), you won't find a beach bed unless you wake three hours before sunrise. The hotel is German-owned, so their habit of reserving beds with towels is more prevalent than in regular hotels. The food is terrible, though I'm not sure whether that's because it's catering to German tastes or just to save money. The beer is good, though.

6/10 Okay

JC, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice all around hotel
Nice hotel with good location, food nice for an all inclusive place. Good for families

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely pool which we used a lot, plenty of choice for food, would like to have option of ice cream available from snack bar, reception staff very helpful, found it very strange that we seemed to be the only English speaking guest the first week of our stay! Entertainment wasn't great- 15mins 2 actually get started with the number of foreign speaking introductions- then staff miming to songs! 4 girl dancers that could dance the rest were not great, out of time a lot of the time! - definitely expected more! Overall we had a good stay and enjoyed our honeymoon

6/10 Okay

Sarah, D

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - good location
Hotel is in a good location and away from the hustle of the strip. All inclusive element good, although seemed to be a lack of choice of dinner options from day to day. The AI at lunch was better than at previous properties. My room didn't have a fridge which was inconvenient. Staff very nice and friendly.

10/10 Excellent

pat n paul, exeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overwhelmed. Location and facilities. First class
More than 3 star. Patio seats not to standard plastic uncomfortable Booking soon for next year.

6/10 Okay

Mrs Tracy J, Essex

Liked: Cleanliness, room comfort
Not for the English
Very disappointed with food and drinks you could only have cocktail of the day the bar area was very dark & dismal pool areas was great and clean position of hotel was very good. The seating for meals was terrible only tables for 8 people we had to share our meals with guest which we found a bit uncomfortable there was no English at this hotel at the time we stayed there which some people might find ok we never

8/10 Good

Gordon, Blackpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break for New Year.
Great break for New Year. Hotel Grounds were great. Choice & quality of food was excellent. Hotel is in a good location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with great service away from the strip
Great service and very good food presented on a self service basis. Few British and mostly German and Italian guests. Self contained resort. Plenty of activities but not pressured to join in. Close to all resort facilities in easy walking distance but isolated from tourists hassle. One minus points is the number of small children in the mix.

8/10 Good

Wendy, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to beach, shops and bars
This was our first visit to this hotel and we could not fault the room, facilities or food. Some of the hotel staff were miserable but most were fine. My husband was injured on our third day by a branch from a palm tree which fell on him whilst he was on a sunbed. This resulted in him having stitches. The lifeguard administered basic first aid but then we had to fend for ourselves with no help or apology from the hotel. The next day I spoke to the manager and complained that we had received no help and he claimed that they "could not find us" despite U.S. giving our room details to the lifeguard and a female receptionist. This terrible attitude spoilt our short break.

8/10 Good

duncan, Clackmannanshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel few drawbacks
Overall we had a great holiday the hotel location was excellent for a great holiday location the room was fantastic size for my husband and I and our 15yr old son the pool area was very clean and well looked after comfortable sun beds and plenty off them we enjoyed the outside barbecue area for dinner and breakfast despite this 2main reasons we may not return to this hotel the first is the set up of the dining tables which only accommodate 8 people therefore u have to share with other people. Most of which did not speak our language we ended up having dinner out every night due to this we enjoy having dinner as a family and found it very uncomfortable sharing a table also there was no air conditioning in the room and found it very warm at night

10/10 Excellent

Gordon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, close to beach
Will never fly with Ryan Air, or use Expedia again