Rooftop terrace

Reviews of LABRANDA Suites Costa Adeje

4 out of 5
LABRANDA Suites Costa Adeje
Avenida Bruselas 8, Adeje, Tenerife

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 285 reviews" "
Rating 8 - Good. 107 out of 285 reviews" "
Rating 6 - Okay. 63 out of 285 reviews" "
Rating 4 - Poor. 35 out of 285 reviews" "
Rating 2 - Terrible. 23 out of 285 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from GUEST SERVICES on 22 Apr 2024
Dear Louise,Thank you very much for your positive review.We hope to see you again soon.,Kind regards

4/10 Poor

Mark

Travelled with family
Nice hotel but very poor service. We were initially placed in a room with broken flooring and air-con. The hotel admitted they were aware of the issues but said the hotel was full and shrugged their shoulders. They couldn't even offer a fan, said the hotel didnt have them despite staff having them on their desks behind reception. No still water on most days during breakfast or dinner. Emailed reception several times but just ignored. Many other guests said the same thing and online reviews suggest reception dont answer phone or emails. Nice hotel let down by poor management.
Stayed 7 nights in Apr 2024
Response from GUEST SERVICES on 14 Apr 2024
Dear Mark, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured that we take your comments seriously and will address the issues with our team to ensure this does not happen again. Regarding the broken flooring and air-con, we are committed to maintaining high-quality standards, and we apologize for falling short in this instance. As for the availability of still water and the responsiveness of our reception, we will investigate these matters further. Your valuable feedback will help us improve our services. Warm regards, Fuencisla IglesiasGuest Services

10/10 Excellent

Marc & jacqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont read negative reviews . Im very fussy and loved this hotel Garden suite adults section room 1001 all inclusive . Will be returning
Stayed 14 nights in Mar 2024
Response from GUEST SERVICES on 28 Mar 2024
Dear Marc & Jacqui, hank you for your kind words! We are delighted to hear that you enjoyed your stay in the Garden Suite. We look forward to welcoming you back soon. Warm regards, Fuencisla Iglesias Guest Services

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GUEST SERVICES on 14 Mar 2024
Dear Chloe,Thank you fro your positive review.Kind regards

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel .. Spotlessly clean and not usually a fan of buffet style food but the food was fabulous .. lots of choice . We would definitely stay here again . Lola on reception was very good.
Stayed 4 nights in Feb 2024
Response from GUEST SERVICES on 29 Feb 2024
Dear Jacqueline,Its a pleasure for us to hear you have enjoyed your stayed.Please dont hesitate to contact us for a future stay.Kind regards

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooftop solarium was very nice Pool beds are mostly in the shade due to been central in the complex Would recommend it for a good base
Stayed 8 nights in Feb 2024
Response from Fuencisla Iglesias Guest Services on 15 Feb 2024
Dear Richard, thank you for your positive review of Labranda Suites Costa Adeje. We are delighted to hear that you enjoyed the rooftop solarium. We appreciate your feedback regarding the pool beds and will take it into consideration. We are glad that you would recommend our hotel as a good base. We hope to welcome you back in the future. Best regards,

10/10 Excellent

Mark

Liked: Amenities
Great suites. Lovely staff. Nice warm pools. Would highly recommend
Stayed 7 nights in Jan 2024
Response from GUEST SERVICES on 21 Jan 2024
Dear Mr.Mark,It has been truly a pleasure to read your review, and we would like to thank you for choosing our hotel for your recently holiday.On behalf of the entire team, we would like to thank you for allowing us to serve you and for sharing your wonderful review. We would be thrilled to welcome you back in the future to repeat or even surpass this experience.We will appreciate your loyalty.Please don t hesitate to contact us for a future stay .Sincerely,Guest Services

10/10 Excellent

Melanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay!
My sister and I enjoyed our 3 night stay here. The hotel staff were lovely and helpful. The hotel was always very clean and felt very safe. The food was better than we expected having read other reviews. Lots of different food to choose from with options for people who suffer from different allergies. The food we had was always fresh and hot (at some stations you could see chefs preparing and then making the food right in front of you). The one thing we would say is that as someone who suffers from a severe nut allergy, there were not signs at every dish telling you what it was and what allergens it contains. They did have signs at some dishes with allergen information so it would have been helpful to have that at all dishes. The lack of signage meant that my sister was unable to try a number of foods in fear she might have an allergic reaction. This did not spoil our holiday though, as there was still plenty of options that were safe for her! We stayed in the adult only section where there were lots of sun beds and seating areas around the pool. Many sunbeds were reserved very early in the morning meaning it was sometimes quite difficult to get a sunbed that was in the sun (because of the position of the pool, there were many beds in the shade during our January stay) despite signs asking people not to reserve the beds. Overall we had a great stay and will definitely return if we are ever in Tenerife again! Photos included of sea view room and view from elevator area.
Stayed 3 nights in Jan 2024
Response from GUEST SERVICES on 19 Jan 2024
Dear Mrs.Melanie, We would like to express your appreciation on behalf of the whole team for sharing such a positive review of your stay with us. The fact that you have enjoyed your holiday is for us the best confirmation that we are working in the right direction. Our staff will be very happily to hear your lovely words to them!!Also thank you for all the information given for future customers. Please dont hesitate to contact us for a future stay.The photos are amazing they really show are lovely views!! SincerelyGuest Services

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all inclusive hotel
Really good choice of food in the buffet restaurant. Very helpful staff on reception. Great hotel for families with young children. Also great for couples in the adult only part of the hotel. Champagne Bar the perfect spot for watching the sunset.
Stayed 5 nights in Oct 2023
Response from GUEST SERVICES on 20 Nov 2023
Dear Guest,We would like to thank yo for our appreciation on behalf of the whole team for sharing such a positive review of your stay with us. The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction. We will happily share your kind words with our staff who will be honored to hear they made a good impressionon you.We appreciate your loyalty so please dont hesitate to contact us for a future stay.Kind regardsGuest Services

2/10 Terrible

gary

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Food was really poor, we ended up eating out a lot which cost us a lot lots when we were all inclusive My tummie got that poor I ended up soiling myself Thank you Labranda
Stayed 7 nights in Oct 2023
Response from Labranda Suites Costa Adeje on 1 Nov 2023
Dear Gary,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. we focus on providing the exquisite dining experiences we are renowned for with a generous selection of local Canarian, Spanish and international dishes made with the freshest, prime quality ingredients and personalised culinary offerings at our live cooking stations daily. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Hotel Deputy Manager

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is lovely but there is a massive problem with the food, especially the evening meal! This really needs to be addressed, we paid for all inclusive but ending up eating out which adds to the cost of the holiday!! Rooms are nice, hotel is situated in an ideal place, convenient to everything. Plenty of sun beds around, maids work extremely hard. I would visit again but would do room only
Stayed 7 nights in Sep 2023
Response from Labranda Suites Costa Adeje on 9 Oct 2023
Dear Andrea,Thank you for sending us your kind and constructive review. We are pleased you were able to take some pleasant memories home with you and we have taken your feedback regarding the areas you raise seriously as we know that we can only improve by listening to our guests. Again, we want to thank you very much for sharing this review of our hotel, and we would be happy to welcome you back to our hotel in the future.Best Regards,The Hotel Deputy Manager

6/10 Okay

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Food wasn’t great very repetitive
Stayed 7 nights in Jul 2023
Response from Labranda Suites Costa Adeje on 15 Aug 2023
Dear Claire,Firstly, thank you for writing about your holiday at our Labranda Suites Costa Adeje establishment.It saddens us to read that our hotel did not fulfil your expectations . Although our staff provided a solution, we regret we were unable to satisfy you completely and for any inconvenience caused. In addition, our F&B members are more than happy to assist our guests with their doubts and correct any situation that does not meet our criteria. In addition we are popular for our exquisite buffets prepared by our talented team of chefs who do their utmost to meet the culinary preferences of our guests with varied, prime-quality dishes each day. We are sorry that on this occasion, we could not conquer your expectations, and we will take note of the improvement opportunities you have provided us.We hope to see you again soon at Labranda Hotels & Resorts, till then we wish you all the best.Sincerely,The Hotel Deputy Manager

8/10 Good

Natasha

Liked: Staff & service, property conditions & facilities
Stayed 12 nights in Mar 2023
Response from Labranda Suites Costa Adeje on 24 May 2023
Estimada Natasha,Le agradecemos mucho su valoración y nos gustaría darle las gracias por habernos elegido para sus vacaciones y nos sentimos muy honrados de saber que hemos estado a la altura de sus expectativas. Estaremos encantados de volver a contar con su compañía en un futuro no muy lejano.Atentamente,La Subdirección del Hotel

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and locality
Family trip, stayed here many years ago when called Isla Bonita, not good then but great now.
Stayed 7 nights in Feb 2023
Response from Labranda Suites Costa Adeje on 22 Oct 2023
Dear Graham,A review as positive as yours assures us that we are heading in the right direction with our countless efforts. Thank you for staying with us for your holiday. It would be an honour to serve you again.Kind Regards,The Hotel Deputy Manager

4/10 Poor

Richard

Liked: Cleanliness
Clean And Modern Hotel Shame about the restaurant
Hotel was modern and clean enough. No problem getting a lounger beside the pool. The main problem was with the restaurant. The food was repetitive (breakfast and Dinner) with pizza pasta on every night. We were half board and no one welcomed us as we arrived to confirm our board status so that we could order a drink as we could not use the all inclusive. I ended up chasing waiters about the place trying to get a drink. They weren't very friendly or helpful. We ended up not using the restaurant at all the last few days even though we had paid half board. We reported our issues to reception, but it was obvious they didnt care. Pool bar drinks ridiculously expensive €8 for two small paper cups one of which contained foam, no beer..again went to complain only to be met with rolling eyes from bar staff
Stayed 7 nights in Feb 2023
Response from Labranda Suites Costa Adeje on 22 Oct 2023
Dear Richard,First and foremost, we want to take this opportunity to express our appreciation for your friendly and helpful review. We are also grateful for your constructive feedback, as we are always happy to receive suggestions on how we can make improvements to our services to better satisfy our guest's needs and improve their experiences wherever possible now and in the future.Once again, we want you to know that your description is appreciated. It is nice to know that you had such a good time with us because of our efforts and we hope to have the honour to surpass this experience for you soon.Sincerely,The Hotel Deputy Manager

6/10 Okay

ANDREW

Disliked: Cleanliness
Stayed 10 nights in Feb 2023
Response from Labranda Suites Costa Adeje on 22 Oct 2023
Dear Andrew,First of all, we would like to thank you for completing our survey and choosing to stay at our Labranda Suites Costa Adeje.We strive to take care of every detail for our guests to ensure a comfortable and memorable stay in our facilities. Therefore, we are sorry if this was not the impression you received, and we apologise that your holiday did not live up to all your expectations on this occasion. Our staff members are always available to assist our guests with any queries they may have and will do their best to resolve them. However, we will pass your comments on to our teams for their attention and thank you again for your feedback.We hope you had a pleasant stay, and that you will continue to consider Labranda Hotels & Resorts in your future holiday plans.Sincerely,The Hotel Deputy Manager

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023
Response from Labranda Suites Costa Adeje on 22 Oct 2023
Dear Monika,Thank you very much for your review and we would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We would be delighted to have you back in our company in the not too distant future.Kind regardsThe Hotel Deputy Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel was absolutely amazing and i will most definitely be back. Great customer service from the second we walked through the door to check-in. Breakfast and Dinner were both great providing us with many different options. I have not a bad thing to say about my the hotel or staff. The one and only thing i will like to comment on was the beds, i think we should be able to choose either 2 singles or a king sizes bed because as a couple it was quite difficult to sleep close to each othwr because the beds kept rolling apart and we couldnt find a solution for it. Apart from that it was spectacular. Lets not forget the view, it was mesmerising and unbelievably beautiful. I have already started to plan my next stay and i will definitely be mentioning this hotel on my travel blog i am currently in the process starting up. I will 100% be back in a few months.
Stayed 4 nights in Jan 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
It was a lovely place very friendly staff the receptionist Fermin was exceptional. My only problem was that the sun didn’t get round the pool till around 11.30 and disappeared at 4.30pm. This was because of the tall buildings. Other than that it was a great place to stay.
Stayed 7 nights in Oct 2022

2/10 Terrible

Joze

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A room with a view of the wall of the neighboring hotel, day and night the noise of the fans of the neighboring hotel. spoiled holiday due to noise, as if being on a plane - impossible to sleep. Never again.
Stayed 4 nights in Sep 2022

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
All-inclusive a rip off - not 4-star service
The all-inclusive options were very limited with poor quality drinks (the wine gave me heartburn), cocktails were served from a push-button machine, the beer tap at the buffet created too much head (but not repaired), charges for using the room safe, many areas not opened during the whole week, no AI options at the Sunset Bar. The welcome drink when you check-in is fruit water – most 4-star hotels offer cava or a cocktail, especially during the festive period. The music that was played everywhere was a very short loop of Christmas songs that is difficult to tune out even with headphones. This was still going around in our heads several days after we left. I also had concerns about Covid measures – not all cleaners were wearing a mask when cleaning the rooms, and sunbeds/Bali beds/bar seats were not cleaned between customers (we only saw one female lifeguard cleaning sunbeds one day during the week we stayed). This was very different to the hotel we stayed at the previous week in Tenerife. It is good that there is a separate adult only area however entertainment was limited in that area. The best part was that the newly decorated room was clean and well finished although had some snagging issues. Some other guests were experiencing problems with doors and fittings needing attention...also a nasty drain smell coming from the wine tap at the buffet. Felt really upset with how I was treated as though I expected things for 'free' when I had paid all-inclusive on arrival.
Stayed 7 nights in Dec 2021

2/10 Terrible

DAVID

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

4/10 Poor

MICHELLE

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2020
Response from Ana Cristina Pérez on 17 Jun 2020
Dear Michelle Thank you for taking the time to post your score on this website . We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future. Kind regards, The hotel management

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Isla Bonita
The hotel is good and food was also more than adequate. The staff don’t really seem to enjoy their jobs from reception to dining room staff. I’ve stayed in much happier hotels Generally a good hotel and will stay again
Stayed 3 nights in Feb 2020
Response from Ana Cristina Pérez on 17 Jun 2020
Dear Timothy, We would like to thank you for your stay with us and your feedback about the food . We have taken note of your comments in order to improve our staff service. We look forward to welcoming you back in future. Kind regards, The hotel management

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Isla Bonita as always.
I have stayed here many times. The hotel was on partial lovkdown due to coronavirus and the staff were very professional, helpful and kept us informed every step of the way.
Stayed 7 nights in Mar 2020
Response from Louise, Guest relations on 19 Mar 2020
Dear Melanie, We would like to thank you for your friendly comment. Feedback helps us to improve our services and we are pleased to read that we have met your expectations. We are happy you enjoyed your stay and hope to see you again soon (after Coronavirus situation). Kind regards, Louise Guest relations

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be honest we have stayed here on 3 occasions but the standard has dropped considerably. The food is absolutely terrible and apart from the Reception staff all the rest were rude and couldn't give a damm. We booked an early breakfast as we were going to LÁ Gomera we arrived at 6.45am the doors were lost after continuous knocking which was ignored we were eventually let in after receiving a tirade of abuse from one of the waiters. The whole place could do with a face-lift as even the doors to the rooms are cracked and filthy.
Stayed 7 nights in Feb 2020
Response from Louise, Guest relations on 8 Mar 2020
Dear guest, We regret not having met your expectations this time. Our main goal is that our customers feel welcome and apologize if it this, at any point of your stay, has not been the case. We will take your comments into consideration and continue working hard every day to make each and every guest happy while staying at the Labranda Isla Bonita. Kind regards,

4/10 Poor

Verified traveller

Stayed 7 nights in Feb 2020
Response from rrpp on 24 Feb 2020
thank you

10/10 Excellent

Miroslava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
We had a fab stay ...staff were great, food was nice and rooms were clean. 2 pools were heated which was a bonus ! But the entertainment guys ( 2 girls and 2 boys) were fantastic! Can’t praise them enough. Very talented lot, with amazing sense of humour and brilliant with kids as well as adults. Would highly recommend
Stayed 4 nights in Feb 2020
Response from pprr on 24 Feb 2020
thank your feed back!!!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
good staff, location , food, site and facilities. does what it says on the tin.
Stayed 7 nights in Feb 2020
Response from Louise, Guest relations on 22 Feb 2020
Dear guest, We thank you for your review. Your feedback helps us to improve our services, and we are happy to read we have met with most of your expectations. We would be delighted if you would come and visit us again in future. Kind regards

2/10 Terrible

Kim, Belgium

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 4 star hotel!! The food is disgusting and the restaurant furniture is old and dirty. The cooks in the restaurant are not friendly at all! Expedia should not sell this hotel as a 4star. The hotel receptionist & public relations lady even told us they are aware they are more a 2star hotel, they will close the hotel in April for full refurbishment. The superior room was damaged, old bathroom, water issues and very bad small. Worst hotel I ever staid, don’t book even if they offer good prices!
Stayed 7 nights in Dec 2019
Response from Louise, Guest relations on 28 Dec 2019
Dear guest, We regret not having met your expectations. Our main goal is that our customers feel welcome and apologize if it this, at any point of your stay, has not been the case. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Louise, guest relations on 2 Dec 2019
Thank you very much for your positive feedback !

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is more a 2.5 star rating not a 4 star. Food is terrible. Staff friendly, location is perfect, hotel very dated in need of updating, room smelt of drains.
Stayed 4 nights in Nov 2019
Response from Kitty on 20 Nov 2019
Dear Guest, Thank you for your feedback. We have taken note of your comments in order to improve our services. Kind regards, LABRANDA Isla Bonita

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Some advertised facilities are either non existent or not open to visitors, e.g. no gym, no room to watch television, no indoor lounge to nave a drink in social atmosphere. Lot of missing tiles on dark stairwells.. One is forced to drink in room or leave hotel each evening or face the daunting onslaught of kids running wild everywhere. Evening entertainment really bad, not always as advertised usually comprised of getting 11 year old kids up on stage to sing karaoke badly right up to 23:00 Not a hotel for over 50's.
Stayed 14 nights in Oct 2019
Response from PPRR on 30 Oct 2019
Dear madam /sir, We would like to thank you for your stay with us and your feedback. We have taken note of your comments in order to improve our service. We apologize if during your stay at any time the service has not been as expected. Kind regards, Guest Relations

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People make happy experiences and the staff of Isla Bonita excelled
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 14 nights in Aug 2019
Response from rrpp on 20 Aug 2019
Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Pool areas where we’ll Maintained. Location was fabulous.
Stayed 3 nights in May 2019
Response from Ozzi Halawani on 21 May 2019
Dear guest, We would like to thank you for your positive feedback and score, as it will surely help future guests to get an overall idea of the hotel. We are happy you have enjoyed your stay with us, and we hope to see you soon in the future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
No real complaints about the hotel, staff were friendly, place was clean and maintained and most importantly the food was great. You never know what to expect with 'buffet' all-inclusive but we were pleasantly surprised. Shower would go hot and cold quicker the Katy Perry song which wasn't ideal when trying to get our small child in there. It's the other Brits that ruin things, ha.
Stayed 6 nights in May 2019
Response from Ozzi on 21 May 2019
Dear Guest, Thank you so much for making Labranda Isla Bonita your hotel of choice when you visit Tenerife. We are happy you have enjoyed your stay with us and would like to thank you for your feedback and rating, it has been very helpful! We hope to see you back in future. Kind regards, Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service Good food Clean room Perfect location
Stayed 12 nights in Apr 2019
Response from pprr on 12 May 2019
Thankk you for your review.

8/10 Good

Jen, England

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a long weekend. Definitely worth paying small supplement for superior room which was clean also had separate living room. There are 2 quiet sunbathing areas on the roof - no kids allowed. Great for peaceful sun worshipping. Food plentiful and varied with lots of beautiful fresh fish and salads, as well as the usual options for people who want to eat the food you have at home. Included wine palatable. Entertainment average for this type of hotel. All staff courteous and friendly. Late checkout until 6pm for €30. Overall bargain holiday for 4 long days.
Stayed 3 nights in May 2019
Response from pprr on 9 May 2019
Dear Guest , I cannot thank you enough for your kind comments on tripadvisor with regards to your recent stay. I will personally relay your feedback to our staff who will be glad to know that his efforts contributed to your enjoyable stay. We at the LABRANDA ISLA BONITA take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. I truly hope to welcome you back in the not so distant future. Please do not hesitate to contact me should you require any assistance in the future. Yours sincerely Guest Relations

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the food but did not like the wine, it was terrible cheap wine. Our room wasn’t cleaned every day and when it was cleaned not very well. On checking out we asked if they could print our boarding pass, they said yes but forgot to mention that we have to pay.
Stayed 7 nights in Apr 2019
Response from PPRR on 3 May 2019
Good Afternoon, Thank you so much for your comments it helps to improve. We apologize if the service was not as expected. Cleanning is daily at all the rooms,if this didnt happened you could also requested at the reception. Kind Regrads Guesrt Relations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff were friendly and helpful and the hotel had a good setting for all activities
Stayed 7 nights in Feb 2019
Response from PPRR on 9 Mar 2019
Dear Customer, Thank you so much for your feedback. We are glad you enjoyed your stay. We hope to see you soon, Kind regards Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and helpful staff. Rooms could do with updating but clean and had all we needed. Wifi was awful but overall a lovely holiday.
Stayed 10 nights in Jan 2019
Response from Public Relations on 28 Jan 2019
Dear Guest , I cannot thank you enough for your kind comments on tripadvisor with regards to your recent stay. I will personally relay your feedback to our staff who will be glad to know that his efforts contributed to your enjoyable stay. We at the LABRANDA ISLA BONITA take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. I truly hope to welcome you back in the not so distant future. Please do not hesitate to contact me should you require any assistance in the future. Yours sincerely The hotel management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel needs updating with currant furniture tatty. Having been in 2018 we were only too pleased to revisit but dont know now if we will as evening entertainment is being held outside and it is extremely cold nightime so it spoils it .The downstairs area were they used before is now a pay bar and no one there so its wasted .They need to rethink that in order to get people to return . Management and staff are all lovely
Stayed 7 nights in Jan 2019
Response from Public Relations on 26 Jan 2019
Dear madam /sir, Thank you for taking the time to post review on this website We were sorry to learn that you were disappointed with your recent stay at the hotel and would apologize for the fact that you have not as yet received a response to the issues you raised on departure. We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future. Kind regards, The Hotel Management

4/10 Poor

Verified traveller

Disliked: Staff & service
You get what you pay for at this hotel. The food is greasy and very little choice. Pool was shaded and heated pool wa cold. Restaurant staff weren’t helpful at all. The only saving grace was kitty who organizes a birthday cake for us but other than that very disappointing . We got a refund and moved to another hotel
Stayed 7 nights in Dec 2018
Response from RRPP on 10 Jan 2019
Dear madam /sir, We would like to thank you for your stay with us and your feedback. We have taken note of your comments in order to improve our service. We apologize if during your stay at any time the service has not been as expected. Kind regards, Public Relations

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
if you like it here ...you need HELP
filthy disgusting .....probably the worst hotel EVER ..NO NO NO
Stayed 11 nights in Dec 2018
Response from PPRR on 12 Jan 2019
Dera Customer. We want to thank you for your comments as your rating helps us to improve our services. We are sorry to read that we have not met your expectations. Kind regards, Public Relations

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from PPRR on 12 Jan 2019
PPRR

10/10 Excellent

Cheryl

Had a great time food excellent.
Stayed 10 nights in Nov 2018
Response from Public Relations on 26 Nov 2018
Dear madam/sir, We are happy you have enjoyed your stay with us and would like to thank you for your feedback, it has been very helpful. We hope to see you back in future. Kind regards,

2/10 Terrible

June, Dundee Scotland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room was a disgrace no funiture in living room asked where the sofa was as all other rooms had them and we were giving a camp bed with one sheet food and entrtainment was poor will never return so much for a 4 star would give it a 2
Stayed 5 nights in Nov 2018
Response from Public Relations on 28 Nov 2018
Dear madam /sir, Thank you for taking the time to post review on this website We were sorry to learn that you were disappointed with your recent stay at the hotel and would apologize for the fact that you have not as yet received a response to the issues you raised on departure. We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. Kind Regards