Calle Gran Bretana s/n, Costa Adeje, Adeje, Tenerife
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you very much for the excellent evaluation, Sara.We hope to see you again soon.Kind regards,
8/10 Good
Susan
Travelled with partner
12 Mar 2024
Liked: Cleanliness, staff & service, amenities
Poolside tiling need of repairs..only complaint.hotel facilities very good
Susan
Stayed 8 nights in Mar 2024
Response from Quality Manager on 12 Mar 2024
Thank you for your opinion! Your kind words are a real motivation for us, and your feedback also helps us improving. They will be delivered to the rest of departments and staff of the Hotel with no hesitation.We would be very happy to welcome you back soon! Kind regards, Quality Manager
8/10 Good
lucie
2 Mar 2024
lucie
Stayed 7 nights in Feb 2024
Response from Quality Manager on 22 Mar 2024
Thank you very much for the excellent evaluation, Lucie.We hope to see you again soon.Kind regards,Quality manager
6/10 Okay
Pauline
14 Feb 2024
Liked: Property conditions & facilities
Pauline
Stayed 10 nights in Feb 2024
Response from Quality Manager on 16 Feb 2024
Dear Pauline,Thank you very much for the evaluation.We regret if we did not meet your expectations, as we always do our best to provide our guests with unique experience.We hope to have the opportunity to welcome you soon to our resort.Best regards,Quality manager
4/10 Poor
Roberto Silvestri
Travelled with partner
8 Feb 2024
Disliked: Amenities
The room it was nothing like the one we had the previous year. We had to pay an upgrade of £180 to move in a better room.
Others problems related to the internal restaurants, made our staying not as pleasant as the previous year.
Roberto Silvestri
Stayed 6 nights in Feb 2024
Response from Quality Manager on 8 Feb 2024
Dear Mr. Silvestri,We thank you, first of all, for your loyalty and for once again choosing Dreams Jardin Tropical as your holiday destination in the south of Tenerife.We are truly sorry to read that we have not lived up to your expectations, because the room was not to your liking. Unfortunately, we were fully booked with no other option to change your room situation.Again, thank you for the time you have spent in sending us your feedback.Sincerely,Quality Manager
Merci beaucoup pour l'excellente évaluation, Vivienne.Nous espérons te revoir bientôt.Cordialement,Responsable qualité
6/10 Okay
Karen
3 Feb 2024
Karen
Stayed 3 nights in Jan 2024
Response from Quality Manager on 5 Feb 2024
Dear Karen,Thank you for choosing DREAMS Jardin Tropical for your holiday at Tenerife and for the evaluation on your stay with us.We regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal.We are looking forward to welcoming you to DREAMS Jardin Tropical.Kind regards,Quality Manager
Dear Philip,Thank you for sharing your positive review with us with regard to your recent stay in DREAMS Jardin Tropical.We are delighted to know that everything was to your satisfaction throughout your stay.Nothing would please us more than to welcome you back to our hotel in the near future.Kind regards,
10/10 Excellent
Keith G
Travelled with family
31 Jan 2024
Property was great, staff very helpful, beautiful surroundings. Loved our stay, highly recommend
Keith G
Stayed 7 nights in Jan 2024
Response from Quality Manager on 1 Feb 2024
Dear Keith G,Thank you for your kind feedback after your recent stay at DREAMS Jardin Tropical.We are absolutely delighted to learn that we were able to meet your expectations. Our professional, friendly and courteous team are always on hand to ensure a relaxed and enjoyable stay.We look forward to welcoming you back.Kind regards,Quality Manager
10/10 Excellent
Jean
Travelled with partner
17 Jan 2024
We were blown away by our first trip to Tenerife and just got lucky I guess to stay here. Couldn’t have been happier. Next time may even go half board as the food at the hotel was as good or better than the individual restaurants.
Jean
Stayed 5 nights in Jan 2024
Response from Quality Manager on 19 Jan 2024
Dear Jean,Thank you very much for taking part of your time to share a review about Dreams Jardin Tropical on the Expedia website. It is always a pleasure for us reading comments like yours.We love to know that your stay fulfilled all your expectations, and you could fully enjoy all the facilities and services offered. We hope this was just the first of many visits for you to Dreams Jardin Tropical. It will be a pleasure to welcome you back soon!Kindest regards, Quality Manager
Good location for everything: buses, scuba diving, beaches and more
ALEXANDER CHRISTOPHER
Stayed 4 nights in Nov 2023
Response from Quality Manager on 6 Dec 2023
Dear Alexander Christopher,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,
Dear Andrew,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical on the Expedia website. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,
8/10 Good
Emmanuel
1 Oct 2023
Emmanuel
Stayed 6 nights in Sep 2023
Response from Quality manager on 21 Oct 2023
Thank you very much for the excellent evaluation, Emmanuel. We hope to see you again soon. Kind regards,
Great Hotel and location.
Staff very nice and attentive.
Lee
Stayed 7 nights in Sep 2023
Response from Quality Manager on 3 Oct 2023
Dear Lee,Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination!It is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation.We hope to see you back again soon!Kind regards, Quality Manager
The food ingredients were not marked.
There were no smoking & no e-cigarette signs around the pool (but the lifeguards did ask the smokers to leave the pool area. )
Otherwise all very clean, nice area, safe location.
Aniko
Stayed 6 nights in Sep 2023
Response from Quality Manager on 19 Sept 2023
Thank you for your opinion! Your kind words are a real motivation for us, and your feedback also helps us improving. They will be delivered to the rest of departments and staff of the Hotel with no hesitation.We would be very happy to welcome you back soon! Kind regards, Quality Manager
8/10 Good
Charles
3 Sept 2023
Charles
Stayed 7 nights in Aug 2023
Response from Quality Manager on 4 Sept 2023
Dear Charles,Thank you very much for choosing DREAMS Jardin Tropical to spend your vacation on this wonderful island.It is a real pleasure to know that you have enjoyed your stay at our Hotel! We will be delighted to welcome you back to our Hotel!Best regards, Quality Manager
10/10 Excellent
ian
2 Sept 2023
ian
Stayed 3 nights in Aug 2023
Response from Quality Manager on 4 Sept 2023
Thank you very much for the excellent evaluation, Ian.We hope to see you again soon.Kind regards,Quality manager
Amazing service and hotel/resort. Highly recommend walking distance to many restaurants and nearby Siam Park
sajed
Stayed 8 nights in Aug 2023
Response from Quality Manager on 20 Aug 2023
Dear Sajed,Thank you very much for taking part of your time to share a review about Dreams Jardin Tropical on the Expedia website. It is always a pleasure for us reading comments like yours.We love to know that your stay fulfilled all your expectations, and you could fully enjoy all the facilities.We hope this was just the first of many visits for you to Dreams Jardin Tropical. It will be a pleasure to welcome you back soon!Kindest regards,
We like everything about the hotel especially the architecture. The service was very good. The breakfast was exelent.
Leonid
Stayed 7 nights in Jul 2023
Response from Quality Manager on 19 Jul 2023
Dear Leonid,Thank you very much for taking part of your time to share a review about Dreams Jardin Tropical on the Expedia website. It is always a pleasure for us reading comments like yours.We love to know that your stay fulfilled all your expectations, and you could fully enjoy all the facilities and services offered, especially the wonderful breakfast at the World Café.We hope this was just the first of many visits for you to Dreams Jardin Tropical. It will be a pleasure to welcome you back soon!Kind regards
10/10 Excellent
Weiqi
6 Jul 2023
Weiqi
Stayed 5 nights in Jun 2023
Response from Quality Manager on 8 Jul 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
This hotel is fantastic and we had an enjoyable stay. Its very original in design, thw facilities are good. Restaurants are brilliant, staff are helpful and polite.
Spa is good option. Gym view is amazing, equipment is very decent also.
Sundeep
Stayed 3 nights in Jun 2023
Response from Quality Manager on 26 Jun 2023
Dear Sundeep,Thank you for your preference in selecting DREAMS Jardin Tropical for your holiday at Tenerife, as well as for the time you have taken to share your experience with us.It is a great pleasure to know that you had a lovely stay with us, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday.It would be a pleasure to welcome you again at DREAMS Jardin Tropical.Kind regards, Quality Manager
10/10 Excellent
Kristopher
24 Jun 2023
Kristopher
Stayed 4 nights in Jun 2023
Response from Quality Manager on 14 Jul 2023
Thank you very much for the excellent evaluation, Kristopher.We hope to see you again soon.Kind regards,Quality manager
Great for a solo getaway if you just want to rest and relax! Definitely request a room with an ocean view, spectacular sunsets!
Tisha
Stayed 4 nights in Jun 2023
Response from Quality Manager on 19 Jun 2023
Dear Tisha,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical on the Expedia website. It is always a pleasure to receive lovely comments like yours!It is a pleasure knowing that your stay was an excellent and relaxing one. We would be very happy to welcome you back soon! Kind regards, Quality Manager
So much to like! This was a lovely hotel! The staff were courteous, the room was smaller than we have stayed in before but clean. The view of the mountain was great. Loved the aqua fitness in the pool daily. The Spa was awesome. Really had a wonderful holiday here. Thanks Dreams Jardin!
Jennifer
Stayed 3 nights in May 2023
Response from Quality Manager on 12 Jun 2023
Dear Jennifer,Thank you very much for taking part of your time to share a review about Dreams Jardin Tropical on the Expedia website. It is always a pleasure for us reading comments like yours.We love to know that your stay fulfilled all your expectations, and you could fully enjoy all the facilities and services offered.We hope this was just the first of many visits for you to Dreams Jardin Tropical. It will be a pleasure to welcome you back soon!Kindest regards, Quality Manager
8/10 Good
Irene
28 May 2023
Irene
Stayed 1 night in May 2023
Response from Quality Manager on 30 May 2023
Thank you very much for the excellent evaluation, Irene.We hope to see you again soon.Sunny regards,Quality manager
A beautiful coastal resort. Gorgeous gardens, friendly staff, all you need is here. A great place to relax and soak up the sunshine.
Marianela
Stayed 4 nights in May 2023
Response from Quality Manager on 25 May 2023
Thank you so much for the excellent rating, Marianela.We will surely deliver your compliments to all the staff and we hope to see you once again soon at our Resort.Best Regards,Quality Manager
Lovely building with beautiful gardens and really nice pool. Staff were all soooo helpful and friendly. Food was fab especially in the a la carte restaurants that are part of the half board deal. Can’t wait to go back 😊
Ann
Stayed 6 nights in May 2023
Response from Quality Manager on 25 May 2023
Thank you so much for the excellent feedback, Ann.We hope to welcome you here again soon.Best Regards,Quality Manager
10/10 Excellent
Jessica
21 May 2023
Jessica
Stayed 4 nights in May 2023
Response from Quality Manager on 12 Jun 2023
Thank you very much for the excellent evaluation, Jessica.We hope to see you again soon.Sunny regards,Quality manager
10/10 Excellent
Colin
19 May 2023
Colin
Stayed 9 nights in May 2023
Response from Quality Manager on 25 May 2023
Thank you for the excellent feedback, Colin.Kindest Regards,Quality Manager
Thank you very much for your excellent evaluation, Mr. Jonathan.It is a pleasure to know that you have enjoyed our facilities and that your stay has been magnificent.We hope to see you again soon. Thank you!Best regards from Costa Adeje,Quality manager
Thank you very much for your excellent evaluation, Mr. Jack Edward.It is a pleasure to know that you have enjoyed our facilities and that your stay has been magnificent.We hope to see you again soon. Thank you!Best regards from Costa Adeje,Quality manager
This hotel is stunning and perfectly set. The staff are extremely helpful and welcoming. We enjoyed a perfect 10 days; so peaceful and relaxing. We have been many times before, and shall continue to visit this little peace of paradise.
melanie
Stayed 10 nights in Apr 2023
Response from Quality Manager on 12 May 2023
Thank you for your opinion!It is a pleasure knowing that your stay was a pleasant one. Comments like yours motivate us and make us really happy. With no hesitation, we will deliver your kind words to the rest of departments.We hope to see you back soon!Kind regards, Quality Manager
8/10 Good
Elena
8 May 2023
Elena
Stayed 2 nights in May 2023
Response from Quality Manager on 12 May 2023
Thank you very much for your excellent evaluation, Mrs. Elena.It is a pleasure to know that you have enjoyed our facilities and that your stay has been magnificent.We hope to see you again soon. Thank you!A cordial greeting from Costa Adeje,Quality Manager
10/10 Excellent
Sophie
6 May 2023
Sophie
Stayed 1 night in May 2023
Response from Quality Manager on 8 May 2023
Thank you very much for your excellent evaluation, Mrs. Sophie.It is a pleasure to know that he has enjoyed our facilities and that his stay has been magnificent.We hope to see you again soon. Thank you!A cordial greeting from Costa Adeje,Quality Manager
Thank you for choosing DREAMS Jardin Tropical for your island vacation!Thanks for the excellent rating, Svetlana!Kind regards, Quality Manager
10/10 Excellent
stuart
30 Apr 2023
stuart
Stayed 7 nights in Apr 2023
Response from Quality Manager on 2 May 2023
Thank you very much for your excellent evaluation, Mr. Stuart.It is a pleasure to know that you have enjoyed our facilities and that your stay has been magnificent.We hope to see you again soon. Thank you!Sunny greetings from Costa Adeje,Quality Manager
10/10 Excellent
Marcel
22 Apr 2023
Marcel
Stayed 5 nights in Apr 2023
Response from Quality Manager on 15 May 2023
Thank you very much for your excellent evaluation, Marcel.It is a pleasure to know that you have enjoyed our facilities and that your stay has been magnificent.We hope to see you again soon. Thank you!Kind regards,Quality Manager
A lovely hotel which exceeded expectations. We had a junior suite which was perfect for a family of four. The Preferred Club facilities were well worth the additional cost making this good value. The staff were helpful and courteous and the hotel was beautiful and right next to the sea. A slight niggle was that we were charged for plain water at dinner. That is the only criticism, everything else was perfect and I hope to return.
Stephanie Helen
Stayed 7 nights in Apr 2023
Response from Quality Manager on 17 Apr 2023
Dear Mrs. Stephanie Helen,Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination!It is a pleasure knowing that your stay was an excellent and relaxing one.Please be informed that half board does not include the drinks, they are to be paid apart.Please be aware that you were lodged in a Suite and not in a Junior Suite as you state in your review. The maximum occupancy for a Junior Suite is for max. 3 occupants and in a Suite 4 occupants.We cannot wait to welcome you again to our DREAMS Jardin Tropical.Sunny regards, Quality ManagerIt is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation.We hope to see you back again soon!
Thank you so much for choosing DREAMS Jardin Tropical for your island getaway!Thanks for the excellent comment and rating, Jessica Lucy!Kind regards,Quality manager
4/10 Poor
Anders
9 Apr 2023
Anders
Stayed 5 nights in Apr 2023
Response from Quality Manager on 11 Apr 2023
Thank you so much for choosing DREAMS Jardin Tropical for your island getaway!Thanks for the excellent rating, Anders!Kind regards,Quality manager
10/10 Excellent
Desmond
24 Mar 2023
Desmond
Stayed 9 nights in Mar 2023
Response from Quality Manager on 27 Mar 2023
Dear Mr. Desmond,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared and for selecting our DREAMS Jardin Tropical for your holidays.We hope to welcome you again, very soon.Kind Regards, Quality Manager