Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 20-Sep-2016
We had an ocean view room with a balcony. The view was spectacular and the balcony had enough privacy and room for both of us to sit and enjoy the air. The beds, while split, were extremely comfortable. The breakfast and dinner service is worth the money! The spread is absolutely fantastic and the chefs there to provide fresh food are spectacular. The saltwater pool can be a little too salty at times, but by midday the water temperature is perfect. The closest beach is a real treat with great water to swim in. Our favorite place was Seasoul with outdoor seating during sunset. With a live singer and great wait staff we were very pleased with our meal
5out of 5
by A verified traveller

Hotel 5 stelle sull'oceano

Posted 18-Sep-2016
Pros: Location, competenza del personale, cura dei dettagli, ottima qualità del cibo
Cons: Nella stanza, al nostro arrivo, era presente uno sgradevole odore di fumo che è perdurato per qualche giorno
Location: Posizione fantastica con piscina centrale che si affaccia direttamente sull'oceano. Ristorazione eccellente, curata e di ottima qualità
Soggiorno di una settimana presso questa bellissima struttura con vista sull'oceano. La sistemazione nel giardino che da sulla piscina interna è stata molto felice in quanto ci permetteva di raggiungere facilmente tutti i servizi, oltre ad avere a disposizione una piscina meravigliosa a 10 metri dalla camera posizionata al piano terra. La colazione e la cena a buffet sono state davvero all'altezza di un resort 5 stelle.
5out of 5
by A verified traveller from Tunis

Hotel luxieux, excellent service, sur la plage

Posted 13-Sep-2016
Tres bien accueillis, petit dej royal Chambre calme Tres belle plage Tout est parfait
2out of 5
by A verified traveller from Dublin

Not a 5* hotel. Construction works on high season.

Posted 29-Aug-2016
What is disappointing was that there were construction/refurbishment works during our stay (mid to late August so high season) so the noise was profound even sometimes during afternoon hours (for e.g. 3-4pm) where most people want to take a nap. Therefore, management seem to have been focused on creating more capacity for the hotel by disturbing the current guests, forgetting that these current guests will never become repeat customers. Obviously, it is their choice and mine not to ever visit another Iberostar. Apart from the above comment which is very important, the food was good and the hotel was generally clean. Staff was also polite.
5out of 5
by A verified traveller from Liverpool, UK

Amazing staff and hotel

Posted 25-Jun-2016
Pros: The food is fabulous.
Cons: Our bath was damaged. There was a split right down the middle, god only knows where the water was going.
Location: Location right on the beach, close to bars and restaurants and the designer shopping mall, Plaza del Duque.
When we arrived we were told we were being placed in a priority location room, fantastic news upon our arrival as we sipped our complimentary cava. However when we got to room Aida 510 we were disappointed to find the room had not been renovated (one website said all rooms had been renovated in May but the hotel said they were just painting them). But the view we had was a building site overlooking the Grand Salomi suites which was next door and completely closed for renovations. The noise from the drilling was just awful. We requested a room change because of the noise and where moved to Aida 325 which overlooked the small pool and was far more peaceful. The hotel is huge but spotlessly clean. We only found the large pool by fully exploring the grounds. Both pools are heated. The small pool was 27 degrees and the larger salt water pool was 25 degrees. We had great weather all week, the hotel literature said 23 degrees but it felt more like 27 degrees. Wifi is available free throughout the entire complex which worked really well. The best thing about the hotel was the food. It was the best I've had anywhere! The speciality dishes each night were amazing. We didn't bother going to the two specialty restaurants on site because we didn't feel that the hotel food could be bettered. The location is great, right on the beach with good bars and shops in each direction. The Plaza Del Duque shopping mall was high class, designer shopping. Yarenmi from Cuba waited on our tab
4out of 5
by A verified traveller from uk

Fabulous for kids

Posted 16-Jun-2016
A great place to take your kids on holiday. The kids club is wonderful, offering a baby pool and another pool with slides and a pirate ship. The activities are fun and interesting and the team is AMAZING. The best thing is that the kids club is within the same enclosure as the two pools I mentioned, with sun loungers and parasols - so parents can stay with their kids and lounge, if they don't want to leave them there. I love the security of that and my daughter was delighted that we were nearby and could share the experience with her. Mini disco every night followed by a medal ceremony for the winners of the medal games played each day....and also an exciting appearance from Stella or Starkey, the hotel mascots, which all the kids love!!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Jun-2016 on Hotels
5out of 5
by A verified traveller from León

El mejor hotel de Tenerife en el que hemos estado.

Posted 13-May-2016
Hotel fantástico en todo. Geniales habitación e instalaciones. Además su ubicación frente a varias playas es perfecta. El mejor en que hemos estado de Tenerife. Y ya hemos estado en muchos
4out of 5
by francoise from Washington

Jardins très bien entretenu

Posted 11-May-2016 on Hotels
Nous étions avec nos enfants des USA et du Senegal
5out of 5
by GORELIK from Москва

Posted 09-May-2016 on Hotels
Прекрасный отель с внимательным персоналом и хорошим рестораном. Имеет 5 звезд заслужено