3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Riu Arecas - Adults Only

4 out of 5
Hotel Riu Arecas - Adults Only
Urbanizacion La Herradura, Adeje, Tenerife

Reviews

8.6

Excellent

Rating 10 - Excellent. 186 out of 396 reviews" "
Rating 8 - Good. 156 out of 396 reviews" "
Rating 6 - Okay. 32 out of 396 reviews" "
Rating 4 - Poor. 14 out of 396 reviews" "
Rating 2 - Terrible. 8 out of 396 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gudrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 15 Apr 2024
Dear Gudrun,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu ArecasOnline Reputation Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

David Linden

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a very nice place. The only downside is the large number of steps to access the beach and boardwalk- it may not suit senior citizens, it was a bit of a struggle for my eighty year old father. We bought some really nice local wine, but the hotel would not let us drink it anywhere except our room, even when we offered to pay a corkage fee.
Stayed 7 nights in Dec 2023
Response from Riu Arecas Online Reputation Manager on 10 Jan 2024
Dear David Linden,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review.Wishing to see you again very soon.Warmest Regards, David!Hotel Riu ArecasOnline Reputation Manager

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
the front desk female manager, blonde lady extremely rude
Stayed 1 night in Aug 2023
Response from Riu Arecas Online Reputation Manager on 31 Aug 2023
Dear Richard,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to this, please accept our apologies. We will notify the different department in charge. Best Regards,Hotel Riu ArecasOnline Reputation Manager

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager at check in is extremely rude
Stayed 1 night in Aug 2023
Response from Online Reputation Manager on 17 Aug 2023
Dear Richard,Thank you for your comment,We are happy to hear that you enjoyed the location and that you were satisfied with the attention provided by our staff. However, let us tell you that we feel so much that you have not felt comfortable with each other. On our website RIU.COM you will find the wide and varied range of hotels that we have and, the corresponding information for each of them. We are convinced that you will find the one that best suits your needs. Hopefully, in the future, it will provide us with an opportunity to welcome you to one of our facilities and, thus, be able to offer you a wonderful experience.Yours faithfully,Hotel Riu ArecasOnline Reputation Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Disliked: Amenities
Lovely place and the beach club shared with the Riu Palace was nice. My gripes were that I’d booked on the strength of gym reviews - the gym is pretty poor in terms of equipment and had lots of machines out of order; I also think it is pretty shocking to charge for rental of the safe in the room.
Stayed 4 nights in Apr 2023
Response from Online Reputation Manager on 20 Apr 2023
Dear Thomas,Thank you very much for your review,We were very happy to read your kind comments and to know that you have valued so positively different aspects of the hotel that have contributed to your experience has been very good. We hope you will visit us again soon and that we can offer you a new and unforgettable experience with us. We are waiting for you!Yours faithfully,Hotel Riu ArecasOnline Reputation Manager

10/10 Excellent

C Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with seperate beach club, child free. Food was excellent and staff so efficient.
Stayed 9 nights in Feb 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and facilities with great location
The hotel is in a great location, a short distance from El Duque Sur and only a 20 minute walk to La Caleta. It is spotlessly clean with very service and facilities. We stayed half board and whilst the breakfast offered a great choice and catered for all tastes, the buffet-style evening meal was very disappointing, as was the meal in the Spanish restaurant. If it was available, we would choose to stay bed and breakfast. All-in-all, a very good hotel that we have re-booked for next year.
Stayed 7 nights in Nov 2022

10/10 Excellent

Liisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

8/10 Good

Pavel Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Pleasant stay but too expensive
It was little noisy,I heard TV from other rooms, not always good room service. Breakfast very good and also the dinner.Amazing 2 swimming pools and bar service there.
Stayed 14 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Italo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
€250 euros for a 2 night bed breakfast and evening meal. Breakfast was good enough, bed was comfy, dinner was satisfactory. What more can you ask for. Good price, clean, friendly, comfy bed, nice food.
Stayed 2 nights in May 2022

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely pool area and good location. The check in took ages as they make you sit down whilst messing about with your passport and then ask you to come to the desk again later- a real faff after a long flight.
Stayed 4 nights in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

4/10 Poor

sighvatur

Liked: Cleanliness, room comfort
Disliked: Staff & service
Needs a refurbish!
Hotel is dated, rooms are old, paint on walls is chipped. Lobby staff was quite dismissive at times. I would not stay at this hotel again as the area has other far better choices for similar price. Lobby staff were cold and unbothered...some might say rude.
Stayed 1 night in Dec 2021
Response from Online Reputation Manager on 27 Jan 2022
Dear sighvatur, Thank you for taking the time to share your experience with us. As it is one of our priorities to ensure that we give an outstanding service and provide an enjoyable experience to all of our guests, we are truly sorry we did not fully live up to the standards you expected. We will share your comments for the consideration of the appropriate department as we really hope that perhaps you will give us another chance to host you soon again. We wish you all the best, Hotel Riu Arecas Online Reputation Manager

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Great surroundings and close to the beach. Good food quality and selection. Would recommend to stay here. The waiting staff were overall ok, quite curt and one lady was quite rude. But aside from this small incident, it’s a really nice hotel.
Stayed 1 night in Jan 2022

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair
Pretty good. Cons: No tea/coffee facilities in room - bring own kettle. No food served in either pool bar. Bathroom towels v thin (pool towels fab - we used those). Rooms a bit small and tired (but bathrooms modern and nice). Pros: Nice, helpful staff. Food and choices good. Nice location - short walk to La Caleta and El Duque.
Stayed 11 nights in Dec 2021

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 night stay October 2021
Hotel very good and staff courteous and helpful. Choice of food excellent. Drinks expensive. Bedroom could have done with a tea/coffee machine. Don't belive the Hotels. com website when they tell you that you have a part sea view, what I had was a road view. The 68 steps to get to the beach was tough going after a few days especially getting back up. Poolside beds were being booked from 7am despite the hotel being adults only.
Stayed 7 nights in Oct 2021

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Staff & service
Personally I would not book at this hotel again.U
Staff on the front desk need retraining in customer service!! Didn't seem to care Very aggresive
Stayed 7 nights in Sep 2021
Response from Online Reputation Manager on 25 Oct 2021
Dear Susan, Thank you so much for your feedback regarding your recent stay. We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations and that you did not feel well attended by some of our staff members. Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience. We wish you all the best, Hotel Riu Arecas Online Reputation Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right in front of the beach (3min walk), huge two swimming pools, convenience store at the entrance of the hotel, bus stop in front of the hotel, parking available, rent a car available in the hotel, gym and spa were great. We will come back.
Stayed 4 nights in Dec 2020

8/10 Good

Annick, België

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette en ruime kamers, personeel heel vriendelijk. Eten in het algemeen goed. We vonden het juist spijtig dat er stond dat het restaurant aangepaste kledij wenst terwijl er zoveel mensen in slippers en tanktops waren, ook bij het avondeten...dat vonden wij niet kunnen. De infinitypool en beachplaats vonden wij superleuk. Het is een hotel dat we in het algemeen wel zouden aanraden
Stayed 7 nights in Aug 2020

10/10 Excellent

Tariq

Stayed 6 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite . No children. No rush for Sun beds. Staff could not do enough for us. Food was very good and rooms were very clean
Stayed 7 nights in Dec 2018

2/10 Terrible

Paul , German

Liked: Cleanliness
Disliked: Staff & service
NOT a good experience
The adjacent construction diminished the appeal of the property but moreover the staff's rude handing of the issue really gave us a negative experience. In general with some exceptions, the staff were rude and disrespectful. We will to return to the property. We have stayed at several other Riu Properties and this was not our experience The food was average. The water for Tenerife is reportedly non-potable and the hotel charges for clean water. We found that to be appalling.
Stayed 7 nights in Mar 2018

2/10 Terrible

Eric , United States

Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible experience
There is on-going construction on an aqueduct adjacent to the hotel, so my 0800 wake up call was heavy machine punching through concrete. The hotel's response when I approached them on the matter was "It is on our website." They did move us to a better room but Tenerife is just so amazing I would not waste my time here again ever. The food was average at best as well. The European Expedia gave the facility poor reviews as well. I wish I had known that before booking.
Stayed 6 nights in Mar 2018

6/10 Okay

Phil

Liked: Cleanliness, property conditions & facilities, room comfort
Riu Tenerife
Nice hotel however the front desk isn't overly pleasant especially the girls. The area has absolutely nothing nearby to walk to. Bus in front of hotel though. Suppose to have access to pool at riu palace however key never worked. Decent selection of food.
Stayed 3 nights in Sep 2017

4/10 Poor

Lance

Horrible - out of all the options, avoid this
Shampoo is in packets like some cheap motel Horrible reception staff - VERY RUDE and suspicious. Awful to work with. Bad procedures - they demanded that I provide proof of stay when that is taken care of by this SITE. We were exhausted and I didn't want to deal with all of the desk people's nonsense, which they piled on. House staff very nice, lucky that. Average rooms- nothing special at all. Definitely not worth the rates. Twin beds put together in the room. Awful for sleeping as a couple. View of room was to parking lot and a dried out stream. The hotel were constantly checking on people, suspicious, terrible hospitality. As if they have been burnt many times over and were passing on that bad attitude to us, the clients. Absolutely a cheap, average tourist's persons stay in Tenerife The hotel was full of nasty, bad appearing, people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel. Definately will return . Lovely Spanish restaurant. Gorgeous infinity pool

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply great hotel overall
Generally older couples but mix of younger too at this adults only hotel, very secure and amazing staff. Great choice of food freshly cooked in front of you at buffet every night, very high standards. Entertainment (band) play most nights 8-11pm.

10/10 Excellent

Steve, Macclesfield, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star quality, excellent staff
Room was spacious and clean. The buffet was excellent and varied each day, but we had one meal in the Spanish Restaurant which was beautifully served; a high point in the week.

10/10 Excellent

Sussex explorer, Worthing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
The rooms are spacious, clean and nicely furnished. There is a large bathroom with a good shower. Negative is that shower gel and shampoo are sachets which are dealt out daily and not enough for two showers a day which most people have after sunbathing and swimming. Food is buffet style and on the whole very good. The Spanish restaurant is very good and we had a nice evening dining there. Staff are v helpful and very much in evidence. Pools are spotless and loungers v clean and in good condition. Evening entertainment was good and the drinks are very generous measures!!

8/10 Good

Cherls, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet hotel.
Pleasant hotel, exceptional staff. Location is by the sea with a lovely promenade for long walks. There are quite a few steps though to get to the promenade 70plus. Although you can avoid the steps but its a long way around. Lovely pool area but very quiet, No poolside snacks, you have to go to the restaurant for lunch which is a shame. Evening food was good but got a bit bored after a week. Breakfast was the best meal of the day. This was our first time in Tenerife and would definately stay at this hotel again. There are lovely views to the front of the hotel of the mountains and pool/seaview rooms to the rear. There is live music in the evenings and that was okay, but went out for walk/drink most evenings, although the prices for drinks in the hotel were very good. Only one issue.... Men have to wear long trousers to dinner!! Which is silly as I saw many women in very casual clothes for dinner including short skirts and one young lady had very short, denim shorts and her partner had knee length very smart shorts and he was turned away and asked to change.So wrong.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - recommended
+ Excellent hotel, great service, good food, loads of sun beds, quiet location, high quality refurb, fast wifi everywwifi, lovelly beach side area - (only minor) drinks a tad expensive, only 4 devices can connect to the wifi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing hotel
Had a relaxing week at this hotel..nice location Good value overall

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
We absolutely loved this outstanding hotel. Rooms, pols, service, food were all exceptional. Would definitely go back.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great location
We couldn't fault the hotel for its presentation, cleanliness and location... but we were a little disappointed with the food and evening entertainment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Well worth its 4* rating . Lovely to be able to use the infinity pool in sister hotel . Only improvement for us would be tea/coffee facilities in your room .

8/10 Good

Marion, North Lincs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern clean friendly Hotel
Good size room Very clean On third floor view limited. Bathroom towels small and thin but ask maid for extra towels was no problem. Beds comfortable only 1 pillow but asking for extra is not a problem either. Ladies take a hair dryer if you have long hair and hair products. The shampoo and sachets of shower were very basic quality.

10/10 Excellent

BG, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Recommended.
We visit Tenerife regularly and this hotel is excellent. Nothing is too much for the friendly but proffesional staff. The rooms are spacious and modern and kept immaculately clean. The food is fresh and well cooked with plenty of variety. No need for the mad dash for sun beds by either of the three pools. The location is not for people liking wild bars but is a lovely stroll to the village of La Calletta or in the opposite direction to Adeje and beyond. The local bus stops outside if you do not want to hire a car. We will definatley be returning.

10/10 Excellent

Debbie, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
We have just returned from a wonderful stay at this hotel. We rented a car from Tenerife airport and did have problems finding the hotel. However once found were very impressed with the outside appearance. This continued on entering the bright spacious lobby area. Check in was quick and we were able to go straight to our room 3 hours earlier than the stated check in time of 3pm. Our room had a side sea view with a spacious balcony and was clean and modern. There are 3 pools again these and the surrounding areas are kept immaculately clean. No problems getting sun beds at anytime and the main pools have sun beds in the pool, very welcome when it gets too hot. The infinity pool, although set away from the main hotel was peaceful and had a glorious view over the sea. Security is good with access into and out of the hotel grounds via glass doors using your room card. The location is perfect, set away from the main town but within a 15 minute walk along the beach promenade. There are bars and a few shops en route. All stays at the hotel appear to be on a half board basis. Tea, coffee, water and a selection of juices are readily available at breakfast,drinks in the evening are paid for but are reasonably priced. Food was buffet style with a varied selection. We used the speciality restaurant one evening which was enjo

10/10 Excellent

jackie , salisbury , uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic staff
Will definitely stay here again lovely hotel with extremely friendly helpful staff very close to the beach

8/10 Good

Beth , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location overlooking the sea
The hotel has been recently refurbished to a high standard - plenty sun beds and lovely pool areas especially the infinity pool overlooking the promenade - bar staff extremely friendly !

10/10 Excellent

brian , newcastle upon tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Best hotel ever stayed in & been in a few over the years. Not even getting into bit, the whole package is second to non. No way could you be disappointed.

10/10 Excellent

katherine, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel,with great staff in a good locatio
From check in to check out we had a great experience at this hotel. Staff were very good in all,departments. This is an adult only hotel with 2 beautiful pools,on site, with fabulous mosaic beds at the side of the pools. The food in the restaurant is excellent. The hotel is so,clean and so modern, large bathrooms and the hotel is so clean. The only negative I would have is the amount of steps to get down on to the main prom area. It is very near to the beach. From check in to check out we had a great holiday at the Riu. Whe we checked in we had a room on the ground floor we did ask would we be able to get one at a higher floor and 3 days later we were given 4035 with lovely views. Check out time is 11am and the hotel has shower rooms near reception for use after check out. Great holiday would highly recommend.

10/10 Excellent

Isa, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgeous hotel and close to the beach
We went 6 days and was really nice to stay in the hotel. Is 5 min walking close to the beach. Has 3 pools, one of them in front of the beach with a awesome views. All staff in the hotel was really nice and helpfull. Customer service amazing! Food really good. All days something diferent and they have s special restaurant inside "Olé" that is all spanish food. If I have to say something wrong, just the shapoo in the badroom that is not really confortable the receipt and sometimes in the diner time is quiet dificult to find a place in the parking. In general the hotel is amazing bthe quality of the hotel is higher than a other 4 stars hotel. Really happy with the time there. We will back xx

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality Hotel
We were really impressed with this hotel, the staff were amazing, nothing was too much trouble. There were always sunbeds available and the atmosphere is very relaxed and chilled - felt more like a retreat! A short walk to the private Beach club accessible to hotel guests with infinity pool and bar was a nice change from poolside. The buffet choice was excellent and the adjacent Spanish restaurant is definitely worth trying out. The evening entertainment wasn't great and we often went to the Altamira cocktail / shisha bar down on the beach. The main town was about 15mins walk round the coast, we didn't find many great bars open and ended up in an english bar. Would recommend getting taxi back which was about 5-7 euros. We went on the half day Mount Teide trip which was interesting but unfortunately the cable car wasn't working due to windy conditions so was a bit disappointed.