Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
69% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from potsdam

HOTELKOMPLEX aus den 60er oder 70er Jahren

Posted 11-May-2016
Pros: Alles hat gut funktioniert: kurzfristige Buchung über www, Taxi morgens um drei Uhr ...
Location: In einer Trabantenstadt, für ältere oder behinderte Leute ist es zum historischen Zentrum zu weit, der Shuttle-Bus fährt nur zum nächsten Einkaufszent
Etwas angeranzt an mehreren Stellen (inkl. des bestenfalls ehemaligen Tennis-Platzes), aber die Zimmer sind ganz ok. Die Service-Leute sind sehr nett und extrem bemüht bis sehr gehetzt (vor allem im Restaurant), aber das liegt heutzutage wohl auch daran, dass sie ihren (möglicherweise ziemlich schlecht bezahlten) Job nicht verlieren möchten?
2out of 5
by A verified traveller from london

no beach

Posted 12-Mar-2016
Pros: Size of room
Cons: Everything
Location: As above
Beds awful, rooms dated and need refurb, staff unhelpful, most people disappointed, in today's world wifi should be available more widely instead of just reception area. To find anything open after nine o'clock meant a cab ride, this resort only suits old people as no ,night life, whatsoever. very disappointed. Why did we fly into south Tenerife when hotel in north. It just meant more transfer time when we could have flown into north Tenerife. Also no reception in bonanza hotel which when people arrive it's very confusing. Only good thing was size of room, it was enormous. I paid for wifi in room but was very erratic so did not bother. Bars were not open when they should have been so why have a list of facilities?..... S
3out of 5
by A verified traveller from London, UK

Posted 07-Mar-2016
Cons: There were many small ants in my room. Need to improve the number of persons at reception. There was a queue always.
The hotel staffs were very good. But the room cleanness was the problem.
3out of 5
by A verified traveller

Needs some refreshing.

Posted 03-Mar-2016
Pros: Food was pretty good if you can put up with the rude people pushing in front all of the time.
Cons: Modernise rooms. Don't make people walk all the way to main reception - Ie just for a towel. Each hotel should have reception. Heat the pools!
Was very disappointed initially - room was ridiculously small and bed was so loud - every little move squeaked like mad. Requested a room change and after being told there was nothing was moved to what seemed like a suite compared to the other. TV is straight out of the 80's and with no remote and the bed clothes are cheap and nasty and only just fit the bed - they really need to spend on improving room items. Food was good but always the same and the rude german tourists made it a nightmare pushing in every time I was trying to get food or coffee. Don't think the buffet/inclusive scene is the way to go really. The grounds are nice but the pools are freezing - not sure I'd want to swim in them even in the summer. I'd be happy to pay a bit extra to have usable pools. Also whats the use of having lovely lawn everywhere that can't be used. Signs everywhere to stay off.
1out of 5
by A verified traveller

Really grim

Posted 17-Feb-2016 on Hotels
Tired and neglected with no attempt to make it more presentable. Condition of outdoor areas appalling...dead plants etc. Room big but hideous decor and the most uncomfortable bed We've ever tried to sleep on. Shower temp kept changing and got scorched several times. Air conditioning not working. Awful threadbare linen. No drink making facilities nor room service. No hot drinks in dining room. Food very good considering the price but dining room like a big canteen. Wifi charged for 25 euro and generally not available. A total rip off. Overall a really dreadful hotel!
2out of 5
by Roger B.

Alt, aber okay

Posted 14-Feb-2016 on Ebookers
Aeltere Anlage, ziemlich abgenutzt, Essen na ja! Preisleistung okay.
4out of 5
by Robert E.

Ruhiger Urlaub

Posted 13-Feb-2016 on Ebookers
Die Rezeption lässt zu wünschen übrig. Zum Teil keine oder schlechte Auskunft auch dessintressiert.Zum Einchecken schiken die dich von einem Hotel zum andern bis du schliesslich weist wo dein Zimmer ist . Und dann bist du wieder im ersten Hotel !!!!! Hingegen im Speisesaal , da war das Personal sehr gut. Auch das Essen war sehr gut. Das Zimmer wurde immer sehr gut gemacht
2out of 5
by Maestro Malaria

Zeer slechte WIFI

Posted 12-Feb-2016 on Ebookers
Het was een goedkope formule met ontbijt en diner. En dat hebben we gevoeld ! Het diner was elke dag voor 90 percent hetzelfde. Weinig variatie en niet zo lekker.De witte wijn was gewoon niet drinkbaar. De rosewijn eveneens.De kelners waren wel vriendelijk. Veel oudere gasten. Muziek 's avonds was van lage klasse. De zwembaden binnen en buiten waren te koud en onverwarmd.De free WIFI nabij de receptie was ergerlijk : meer geen ontvangst dan wel.Kamer was OK.
3out of 5
by A verified traveller from Österreich

Zentral gelegen, alle Möglichkeien des einkaufens

Posted 26-Jan-2016
Pros: Allgemein Zustand OK. Frühstück sehr umfangreich.
Cons: Zimmer nicht auf neuesten Stand. Da und dort schon abgewohnt.
Location: Wie oben beschrieben.
Hatte einen Leihwagen uind konnte von dort aus die Insel gut erkunden. Wandern und relaxen gut möglich. Strassen in guten bis sehr guten Zustand. Leider hat der Hotel Shuttle nicht funktioniert. Musste es auf eigene Kosten organisieren.
4out of 5
by A verified traveller

Fint hotell

Posted 23-Jan-2016 on Hotels
En uke i januar med all inclusive. Hotellet var bra, men er nok mer 3+ enn et 4-stjerners hotell. Noe slitt. Maten i all inclusive er ingenting å klage over. Man går lei av den samme maten etter noen dager, men sett i lys av prisen er det fin min. Ingenting i veien for å ta middagen på restaurant om man går lei maten. Bassenget var iskaldt, så kaldt at man unngikk å bade.