Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Wouldn't return

Posted 11-Aug-2016
Would never return very ignorant staff . ! Only seen the cleaner if we asked for her ! As for the food it was never really hot even when we went down as soon as it was open as for the drinks well I barely had a drink because it was horrible , help yourself all inclusive never again , kids was helping themselves to all sorts of cocktails no one there to watch . Couldn't keep the room on and had to check out at 12 was told there was a shower room to wash before leaving but got laughed at when asked for somewhere to shower ! I would rate this hotel 2 stars . Not aloud inflatables in the pool or nothing no bat and ball nothing other than yourself ! Carpets was very dirty to ! Needs updated a lot . Hotel air con not good either only thing I couldn't fault was the view that was nice :)
3out of 5
by A verified traveller from potsdam

HOTELKOMPLEX aus den 60er oder 70er Jahren

Posted 11-May-2016
Pros: Alles hat gut funktioniert: kurzfristige Buchung über www, Taxi morgens um drei Uhr ...
Location: In einer Trabantenstadt, für ältere oder behinderte Leute ist es zum historischen Zentrum zu weit, der Shuttle-Bus fährt nur zum nächsten Einkaufszent
Etwas angeranzt an mehreren Stellen (inkl. des bestenfalls ehemaligen Tennis-Platzes), aber die Zimmer sind ganz ok. Die Service-Leute sind sehr nett und extrem bemüht bis sehr gehetzt (vor allem im Restaurant), aber das liegt heutzutage wohl auch daran, dass sie ihren (möglicherweise ziemlich schlecht bezahlten) Job nicht verlieren möchten?
2out of 5
by Antti L.

ei nykyaikaisia palveluita lapsiperheille

Posted 05-Apr-2016 on Ebookers
Korkea keski-ikä ja siksi ei lapsille kovinkaan hyvä hotelli... ehkä ollut joskus -90 luvulla mutta jämähtänyt siihen aikaan. Hotelli sopii ehkä hyvin seniorimatkailuun mutta ei nykyaikaisille lapsiperheille. Internetin käyttö vain aulassa on jotain aivan uskomatonta...
4out of 5
by A verified traveller

Posted 04-Apr-2016 on Hotels
puerto de la cruz är en väldigt vacker stad med bra bussförbindelser åt olika håll.
3out of 5
by Jairo from London

Next time I book another hotel

Posted 03-Apr-2016 on Hotels
I booked double bed but when i arrived there only single bed available. The TV very old and not work well and no remote control. The fridge was empty and the air conditioning not work. The shower no work properly was not in the right place for me to take shower bath falls down to hold I put some plastic there.
4out of 5
by Keld Karnov

Glimrende hotel til afslapning i Puerto de la Cruz

Posted 23-Mar-2016 on Hotels
Minus: Boede lige over hotellets poolbar, hvilket gav støjproblemer 2 nætter. Havde half board: fungerede godt med god og varieret kost. Aftenbuffet var super.
4out of 5
by kaarlo halinen

Good Hotel, I can go again

Posted 15-Mar-2016 on Ebookers
Very good hotel and services, ecellend food , brekfast and dinner. There has been everything from the choice. Parking palce before hotel, free. Swimming pool etc..
2out of 5
by nille

Ok men slitt

Posted 14-Mar-2016 on Hotels
Fungerte ikke: treningsrom, boblebadet, shuttlebuss, wifi på rommet
2out of 5
by A verified traveller from london

no beach

Posted 12-Mar-2016
Pros: Size of room
Cons: Everything
Location: As above
Beds awful, rooms dated and need refurb, staff unhelpful, most people disappointed, in today's world wifi should be available more widely instead of just reception area. To find anything open after nine o'clock meant a cab ride, this resort only suits old people as no ,night life, whatsoever. very disappointed. Why did we fly into south Tenerife when hotel in north. It just meant more transfer time when we could have flown into north Tenerife. Also no reception in bonanza hotel which when people arrive it's very confusing. Only good thing was size of room, it was enormous. I paid for wifi in room but was very erratic so did not bother. Bars were not open when they should have been so why have a list of facilities?..... S
3out of 5
by A verified traveller from London, UK

Posted 07-Mar-2016
Cons: There were many small ants in my room. Need to improve the number of persons at reception. There was a queue always.
The hotel staffs were very good. But the room cleanness was the problem.