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Get an overview of this hotelFamily-friendly hotel with 2 outdoor pools and restaurant



This family-friendly Puerto de la Cruz hotel is located near the beach, within a 5-minute walk of Mirador de La Paz and Sitio Litre Garden. Loro Parque is 2.3 mi (3.7 km) away.

Hotel Features

2 outdoor pools, a restaurant, and 2 bars/lounges are available at this hotel. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a poolside bar, a coffee shop/café, and an outdoor tennis court are onsite.

Room Amenities

All 300 rooms offer WiFi, balconies, and TVs with satellite channels. Other amenities available to guests include minibars, room service, and rainfall showerheads.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Hotel Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours


  • Onsite live performances

Not included

  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Some rates at Hotel Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Puerto de la Cruz features 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and high-speed wireless Internet access is complimentary.

3 meeting rooms are available. This family-friendly hotel also offers a rooftop terrace, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Puerto de la Cruz has designated areas for smoking.

  • Pool sun loungers 
  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 300 
  • Number of floors - 7 
  • Number of bars/lounges - 2 
  • Coffee shop or café 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Computer station 
  • Number of outdoor pools - 2 
  • Designated smoking areas 
  • Rooftop terrace 
  • Concierge services 
  • Luggage storage 
  • Laundry facilities 
  • Multilingual staff 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Restaurant 
  • Free self parking 
  • Conference space size (feet) - 8396 
  • Number of meeting rooms - 3 
  • Children's pool 
  • Television in lobby 
  • Free shopping center shuttle 
  • Pool umbrellas 
  • Billiards or pool table 
  • Free WiFi 
  • Parking (limited spaces) 
  • Outdoor tennis court 
  • Year Built 1973 
  • Number of buildings/towers - 1 
  • Garden 
  • Use of nearby fitness center (discount) 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  


Available in all rooms: Wireless internet access ( 5 EUR per day )

Available in some public areas: Free WiFi


Free self parking, Parking (limited spaces)

Room Amenities

  • Connecting/adjoining rooms available 
  • Rainfall showerhead 
  • Balcony 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Shower/tub combination 
  • Satellite TV service 
  • Television 
  • Desk 
  • Cribs/infant beds available 
  • WiFi (surcharge) 
  • Room service (limited hours) 
  • Rollaway/extra beds available 
  • In-room safe (laptop compatible) 

Where to Eat

Buffet breakfasts are available for a surcharge between 7:30 AM and 10:30 AM.

La Palma - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Playground on site 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: EUR 5 per day (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: EUR 1 (for 15 minutes, rates may vary)
  • Refrigerator fee: EUR 1,80 per day
  • In-room safe fee: EUR 2,20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. In accordance with national/local laws, air conditioning may be restricted to certain hours from 21 September to 21 September.

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