Individually decorated, individually furnished, desk, laptop workspace

Reviews of Hotel Horizonte

1 out of 5
Hotel Horizonte
C/. Santa Rosa de Lima, 11, Santa Cruz de Tenerife, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 294 reviews" "
Rating 8 - Good. 121 out of 294 reviews" "
Rating 6 - Okay. 66 out of 294 reviews" "
Rating 4 - Poor. 23 out of 294 reviews" "
Rating 2 - Terrible. 13 out of 294 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Aqeel Ibrahim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very friendly frint desk staff
Stayed 7 nights in Dec 2023
Response from HOTE HORIZONTE on 19 Jan 2024
Dear Aqeel Ibrahim,We appreciate his good rating, as well as his positive words towards our staff. We hope to see you again soon with us.Best regards.Hotel Horizonte.

10/10 Excellent

Leslie, Montpelier

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Stored our bags for the day no charge. Location was very central. Located in a side road which looked rundown but property was clean and room was very spacious.
Stayed 1 night in Dec 2023
Response from HOTE HORIZONTE on 19 Jan 2024
Dear Leslie,We greatly appreciate your excellent rating, as well as your positive words about our central location, facilities and treatment by our staff. We hope to see you again soon with us.Best regards.Hotel Horizonte.

10/10 Excellent

Leslie, Montpelier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTE HORIZONTE on 19 Jan 2024
Dear Leslie,We greatly appreciate her excellent rating. We hope to see you again soon with us.Best regards.Hotel Horizonte.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Horizonte on 10 Mar 2023
Querido Robert. Muchas gracias por su excelente valoración. Nos alegra saber de que la estancia fue de su agrado. Quedamos a su disposición por si decidiera volver en un futuro.Saludos,Hotel Horizonte

8/10 Good

Ivana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel for limited budget.
Stayed 2 nights in Mar 2023
Response from Hotel Horizonte on 7 Mar 2023
Dear Ivana. We really appreciate your excellent score. We are happy to know that your stay was good. We are looking forward to seeing you next time.Greetings,Hotel Horizonte

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Hotel Horizonte on 16 Feb 2023
Estimado Robert,Muchas gracias por su notable puntuación. Nos alegra saber que la estancia fue de su agrado. Estamos a su disposición si quisiera volver en un futuro.Saludos,Hotel Horizonte

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from HOTEL HORIZONTE on 19 Oct 2022
Dear Theresa.We greatly appreciate her remarkable score. We hope to see you again soon with us.Best Regards.Hotel Horizonte.

10/10 Excellent

Anna

Stayed 1 night in Jul 2022
Response from Hotel Horizonte on 26 Jul 2022
Estimada Anna, Estamos enormemente agradecidos por habernos elegido para su estancia y por esta maravillosa valoración. Esperamos que vuelva a repetir, le esperaremos con los brazos abiertos. Un cordial saludo, Hotel Horizonte.

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from HOTEL HORIZONTE on 14 Jun 2022
Estimada Violeta, Le estamos enormemente agradecidos por esta maravillosa valoración. Nuestro equipo se esmera en el intento de garantizar a nuestros clientes la mejor estancia posible. Nos alegra que haya sido así. Esperamos poder volver a verle pronto por nuestro humilde hotel, le esperamos con los brazos abiertos. Un cordial saludo, Hotel Horizonte.

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel in the middle of city center
Cheap and clean hotel located in the city center.
Stayed 2 nights in Mar 2022
Response from HOTEL HORIZONTE on 5 Mar 2022
Hi Sergio, we greatly appreciate your excellent assessment, we are pleased to know that your experience has been to your liking. We hope to see you very soon with us. King regards. Hotel Horizonte.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Hotel Horizonte. on 7 Dec 2021
Gracias por su valoración!

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel Horizonte on 1 Nov 2021
Estimada clienta, Muchísimas gracias por su excelente valoración nos alegra saber que hemos cubierto sus necesidades. Saludos cordiales.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating and great location. Sometimes a bit noisy!
Stayed 1 night in Mar 2021
Response from Hotel Horizonte. on 29 Mar 2021
Dear anonymous guest. Thank you for your positive words and for your positive appreciation of your stay at our hotel. We hope to see you again in the future, kind regards.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Budget hotel in need of a full refurbishment
Check in was long and painful mostly due to the new restrictions related to the previous clients not having the requested documents. The front desk cleck was very friendly and accomidating. Budget hotel doesnt not always mean cheap and old but unfortunately it how i will describe the horizonte hotel. A mix of cheap , old and run down furnitures. I had also some very strong douds about tge cleanliness i can only recomend to spend a few more euro and stay in another hotel even if your are looking at your budget
Stayed 1 night in Dec 2020
Response from Hotel Horizonte. on 28 Dec 2020
Dear Mr./Mrs. Anonymous, We sincerely apologize if we have not been able to meet your needs and expectations 100%. In the different opinion pages on the Internet we have published about 2,000 evaluations despite being a simple and small budget hotel located in the center of the city. Most of these comments do not match with your views. We do not understand that if your needs and expectations are high, make the reservation at the cheapest hotel in the city by far. Wish you be happy.

8/10 Good

Grazyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Horizonte. on 5 Oct 2020
Estimada huésped. Muchas gracias por su positiva valoración sobre su estancia en nuestro hotel. Nos alegra saber que todo fue de su agrado y esperamos volver a verla en el futuro. Un cordial saludo.

8/10 Good

Dushant Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Central Location, Friendly and warm staff
This is a nice hotel with friendly staff who make you feel at home. They are extremely warm and cooperative. The hotel is basic and the price is quite competitive. Location is very central at the heart of Santa Cruz and very convenient for tourism or work. I requested a quiet room and it was quiet. I was satisfied.
Stayed 2 nights in Sep 2020
Response from Hotel Horizonte. on 22 Sept 2020
Dear Dushant. Thank you so much for your positive words and for your excellent score about your stay with us. We are glad to know that everything was right and we hope to see you again in the future. Kind regards.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Horizonte. on 4 Feb 2020
Estimado Daniel. Muchas gracias por su notable valoración sobre su estancia en nuestro establecimiento. Nos alegra saber que todo fue de su agrado y esperamos volver a verle con nosotros, un cordial saludo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Recepción. on 21 Jan 2020
Estimado Huésped, Le agradecemos enormemente su sobresaliente puntuación y el tiempo que ha empleado en ella, nos complace saber que todo ha sido de su agrado. Un cordial saludo, Hotel Horizonte.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its an absolute dump of a location with extremely strong cigarette smoking going on inside the hotel one of my kid ended up having breathing troubles, wife had headaches and we ended up leaving the hotel at 3am... extremely bad hotel and location is awful u have tiny tiny single roads with cars parked on one side not to mention hotel charges you 8 euros per night to park in their own car park... no microwave in the room n and if you need one you have to pay breakfast cost then got to a nesr by restaurant and use thiers... checked in 10 at night left at 3am because we couldn't stand to spend an other minute there... very very poor and shady area and bad hotel
Stayed 1 night in Oct 2019
Response from Hotel Horizonte on 24 Oct 2019
Mr. Anonymous, According to you we are located in the worst neighborhood of Afghanistan. We have countless ratings on the different Internet pages where you can see that, most of them, do not match their statements. We are sad to publish this bad comment due to the circumstance of having asked for the passports of the four people who stayed only one night in a quadruple room, so we charge less than € 13 per Person and night in the Only Accommodation Regime and with that amount they wanted In addition, Breakfast for 4 people and Underground parking for your rental car. They already had free of charge in their room Wi-Fi, fridge, television with international channels, personal hygiene equipment, private bathroom, as well as employees in Reception for 24 hours. All hotels in Spain are obliged, following the regulations of the General Directorate of the Police, of having identified all the people housed but only wanted to identify You and not the other 3 people. Did you have something to fear or hide? Did you leave before dawn, having only been at the hotel for a few hours because you were hiding something? Your comment, full of revenge for not accessing your requests that were out of place and has no credibility as you can see by reading many other comments on the different Internet pages on hotel opinion. For us, the best thing was that you were only staying for a few hours and leaving very soon, before dawn. Given the mistrust that we deserve your performance, we have decided to reject future Reservations on your part, if any, using our Right of Admission. We hope to see you never again and that you does well in life (although we doubt with you behavior). Hotel Horizon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clerk's were very friendly and responsive. We were able to reserve a spot in a local car park and park the car early. There is no air conditioning in the room, but there are two fans that worked well.
Stayed 1 night in Aug 2019
Response from Hotel Horizonte on 27 Sept 2019
Dear guest. Thank you so much for your excellent comment about your stay with us. We are really glad to know that everything was right and we hope to see you again soon. Kind regards.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hotel Horizonte on 21 Jul 2019
Estimado Martín. Muchas gracias por su perfecta puntuación sobre su estancia en nuestro establecimiento. Nos alegra saber que todo fue de su agrado y esperamos volver a verle pronto. Un cordial saludo.

4/10 Poor

Verified traveller

Stayed 14 nights in Jan 2019
Response from Hotel Horizonte on 31 Jan 2019
Buenos días. Lamentamos que su experiencia en nuestro hotel no le haya gustado, pero más lamentamos que no nos diga qué ha sido lo que no le ha gustado, ya que si no lo sabemos, poco podemos hacer por arreglar o mejorar. Saludos.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019
Response from Hotel Horizonte on 31 Jan 2019
Estimado cliente anónimo. Muchas gracias por su elevada puntuación sobre su estancia con nosotros. Nos alegra saber que cumplimos con sus expectativas y esperamos volver a verle en el futuro, un cordial saludo.

10/10 Excellent

Ute, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las personas que Attendorn sind muy amables y ayuda en cualquier cosa .
Stayed 1 night in Sep 2018
Response from Hotel Horizonte on 30 Oct 2018
Estimada Ute. Muchas gracias por su excelente valoración y por sus positivas palabras sobre nuestro personal. Nos alegra saber que todo durante su estancia cumplió con sus expectativas, y esperamos volver a verla a usted y a su familia pronto. Un cordial saludo.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Horizonte is perfect for the budget traveler in Santa Cruz. The rooms are basic but suited our needs just fine, and there is someone at the front desk 24/7 in case you have any questions. Our only complaint is that it’s listed as having parking available when that’s not really the case. We booked this particular hotel in part because we had a rental car and it was listed as having parking available. However, it’s located on a very narrow street with one spot for 15 minutes parking for check-in, but other than that, it looks like just street parking. When we inquired about parking during our check-in, we were told that they were full, so we had to park by the port in a garage for almost €16 per day. It’s only a few blocks away but we were a bit disappointed as we felt misled by the listing. But other than that, it was a great stay located very close to many shops, restaurants, and bars.
Stayed 3 nights in May 2018
Response from Recepción. on 23 Nov 2018
Dear Kaitlyn: Thank you very much for your assessment of your stay with us. We tell you that the parking has to be booked in advance, that is, if you do not book you can come to the hotel and that the parking spaces are occupied. We have never said that there is always parking available, since it is something that depends on availability, that's why we always say you have to reserve it. Thank you for your positive words about our location and our characteristics.

2/10 Terrible

Mike, Tyne and Wear

Disliked: Cleanliness, property conditions & facilities, room comfort
PRISONER CELL BLOCK Horizonte
Started ok, receptionist was reasonably friendly and helpful, but then we got to the room, the room doors were grey with large numbering, reminded me of a cell door you get in police dramas, sadly the cell theme continued in the room, at first glance the room looked ok and we were glad to see a fridge, they had left windows in the room and bathroom open, when we shut these windows we realised why they were open in the first place, the bathroom stank of blocked drains. The bathroom was long but thin, when sat on the toilet the wall was right in front of you and the mosaic on the end of the bath was cracked and looked like it could harbour an army of germs. Then we tried to get some sleep, the bed was of the most basic of construction and creaked with every movement, the mattress was lumpy and the pillows were so limp they offered no support, also the fridge was so noisy we had to turn it off. On top of all that there were loose wires coming out of the wall and dirty skirting boards
Stayed 1 night in Feb 2018
Response from Recepción. on 22 Feb 2018
Dear guest, We regret not having covered your expectations during your stay, just one night coinciding with the Carnival Festivities in Tenerife, and we apologize for it. We transfer your comment to our Cleaning and Maintenance Services so that they can carry out a comprehensive review of the room in which you stayed, the most economical of the most economical Hotel in the City. Let us recommend that, if you are making a reservation for one night in times of high occupancy, do iit early enough to choose a room to your liking. On the other hand, if your expectations are high, we recommend that you book in a higher category hotel and, of course, price. We thank you for your positive words regarding the attention of our Staff 24 hours a day at Reception and our central location. We hope you also liked having free Wi-Fi in your room. Sincerely, Horizon Hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Noisy overnight, uncomfortable bed & bathroom in need of serious cleaning
Stayed 1 night in Jan 2018
Response from Recepción. on 28 Jan 2018
Good morning anonymous client. We regret that our hotel has not been to your liking. We remind you that we are the cheapest hotel in the city and our facilities are according to the price you pay for the room. We take note of your comments on cleaning. Regards.

8/10 Good

MAREK, BRADFORD

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD HOTEL ..STAFF FRIENDLY AND HELPFUL CLOSE TO SHOPS,RESTAURANTS AND BUS STOPS
Stayed 6 nights in Sep 2017
Response from Recepción. on 26 Oct 2017
Dear Marek. Thank you so much for your excellent request. We hope to see you in the future. Regards.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Well priced. Convienient location for Santa Cruz
Was convenient for Santa Cruz stay. Room was basic, staff friendly.
Response from Andrea on 29 Jul 2017
Good afternoon dear customer, We thank you for taking the time to give us a good comment and dedicate a good word to our staff. Greetings, Hotel Horizonte

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever
Bad smell, veeeeery dirty and overall unpleasent. It was the worst experience of my life.
Stayed 4 nights in Jul 2017
Response from Hotel Horizonte on 28 Aug 2017
Good Morning. We inform you that we are the cheapest hotel in the capital of the island, and we remind you that you are criticizing in an offensive way a room for which you paid € 28 a night. We offer services of superior category, such as free Wi-Fi, toiletries, 24-hour reception, free luggage storage ... We were at your disposal 24 hours a day, and if you had told us your comments about the room, we would have done our best to change it and improve your stay. We recommend you that for your next trip destine more money for the hotel, so you can stay in a hotel of more category, that meets your expectations, but of course, not as economically priced as ours.

10/10 Excellent

Harrison Fox

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay in the capital
Really pleasantly surprised. After watching the tenerife match I needed a last minute place to stay and saw this place for €18. At first I couldn't find it but when I did it was on a back alley with graffiti all over walls and I thought oh god. Then when I went in it was a modern reception and it took me pleasantly by surprise. I then got into the lift (which was the only fault as it was old) and went into my room which was pretty large and I had a twin room with a good size bathroom with a bath / shower. It was perfect for me and ide definitely stay again!
Stayed 1 night in Jun 2017
Response from Hotel Horizonte on 5 Jul 2017
Dear Harrison. Thank you so much for your excellent score. We are really glad to know that everything was right during your stay with us and we hope to see you again in the future. Kind regards!

8/10 Good

kyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
Good basic accommodation at a very reasonable price
Response from Hotel Horizonte on 28 Apr 2017
Dear Kyna: Thank you very much for your comment and valuation. We are pleased to know that everything was to your liking and we hope to see you again soon. Kind regards.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Great location for young family
Great location! Rooms are dated. Bathroom had terrible smell which did affect our sleep. But the location can't be beat. And staff was great
Response from Hotel Horizonte on 28 Apr 2017
Dear Customer: Thank you very much for your comment and valuation. We are glad to know that our staff and location were good, and we apologize for the bathroom smells. We are doing reforms to fix problems and keep improving. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Horizonte on 2 May 2017
Estimado cliente. Muchas gracias por su tan positiva valoración sobre su estancia con nosotros. Esperamos vovler a verle. Un cordial saludo.

6/10 Okay

Verified traveller

Liked: Cleanliness
Very small room. Unable to properly open bathroom door. Construction noise in building started at 8am.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, room comfort

8/10 Good

littecosy place, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little cosy hotel - central location
A little cosy place with friendly staff. Short stay, but very enjoyable. Loving the candies left for guests in a lounge area! Also good and safe for solo travelers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
In the city center, but very quiet. Good, helpful service. Unfortunately there are laundry, although on the webside of the hotel there is a possibility. Internet sometimes did not work. But generally recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget & functional with good staff
For the price this hotel is good value, nothing fancy but clean & functional & the guy working evening shift @ reception was friendly & helpful, seemed to be able to do stuff the other staff couldn't

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good, but unreliable hot water shower
Great, except for the hot shower

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location.........friendly staff
good location ..2mins walk to main shops......20mins walk to bus station(bus to anywhere on the island).....staff very friendly and helpful..................all good

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic hotel nothing to offer as regards comfort but clean.

8/10 Good

Lindy

Liked: Staff & service, room comfort
Great little hotel
A great little hotel. Looks nothing from the street, but rooms nicely done.

8/10 Good

Punith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty decent for the money
quite nice

10/10 Excellent

Carolyn, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value hotel in a central position in town and close to the port for ferries to Gran Canaria and there are many bars, restaurants and shops in the vicinity. My double room was comfortable, bright and clean. Wifi was good throughout. Staff very friendly and efficient. Stayed here twice and would stay again.

6/10 Okay

Katlyn, Denver, CO

Liked: Cleanliness, staff & service
Basic and comfortable
The room was clean and the hotel common areas are pretty cute. I think I expected more from the bathroom than there actually was. It was one of those where there's no way not to be touching a wall or the curtain at any given time and there's no real tub.

4/10 Poor

gaby, london

Disliked: Staff & service, property conditions & facilities, room comfort
I wont recomend it .
The road around it looks like is in the middle of a Bing . I book a room for my friend n i and i Pay soo much we didnt have each a key or our on they say we have to leave it at the reception it felt more like a prison of hostel . We didn't enjoy nothing we stay for more than 10 days of towels were never change or the toilet clean or put toilet paper . The wi-fi was keep going down and when you bring some one with you they track you like you doing something wrong . At night it was lots of people shouting having parties n lots of noise you couldn't sleep well .it doesn't look nothing like the pictures on their site . Don't book .
Response from Hotel Horizonte. on 26 Apr 2016
Dear Guest, Indeed, Hotel Horizonte is a simple and affordable accommodation located in a side street in the center of Santa Cruz de Tenerife.  Despite being the most economical of the City are valued at an intermediate position. We offer, in addition, free Wi-Fi in all rooms, which usually works perfectly as can be seen in the pages of opinion there on the Internet, we have 24 hour reception so we ask our customers, always leave the key at reception when leaving for safety. Do you imagine you've lost the key, with the key indicating the Hotel and room number ? Anyone could come into your room to mistreat your privacy. The room is cleaned every day from 10 to 15 hours. If the client doesn't want to be disturbed and doesn't go out of his room, of course, is not cleaned. Towels are changed every day if the customer follows the instructions in all bathrooms (to change the towels should be left in the ground). Many customers don't want to be changing towels daily by respect for the environment. Single rooms are for one person, double for two, triple for three. We don't allow a higher number of people staying at the stipulated for each type of room, safety and comfort of our customers. All our published photos correspond to the Hotel rooms and, in any case, are older than 3 years. All rooms are different in layout and decoration so perhaps the room in which you stayed was not in the photos. I invite you to check it whenever you want. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
excellent service
Town location. Friendly staff and are really helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort