2 outdoor pools, pool loungers

Reviews of HD Parque Cristobal Tenerife

3 out of 5
HD Parque Cristobal Tenerife
Rafael Puig Lluvina, 15, Playa de las Americas, Adeje, Arona, Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 105 out of 192 reviews" "
Rating 8 - Good. 71 out of 192 reviews" "
Rating 6 - Okay. 11 out of 192 reviews" "
Rating 4 - Poor. 2 out of 192 reviews" "
Rating 2 - Terrible. 3 out of 192 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Feb 2024
Response from Leticia González. Guest Experience Manager. on 10 Feb 2024
Dear Julie,Thank you very much for your recent visit to our Hotel HD Parque Cristóbal Tenife, we are glad that you enjoyed your stay with us so much that you recommended us.We hope to welcome you back soon.Kind regards from Tenerife South.Hotel HD Parque Cristóbal Tenerife.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hotel HD Parque Cristóbal Tenerife. on 1 Oct 2023
Dear guest,Thank you very much for your recent visit to our Hotel HD Parque Cristóbal Tenife, we are glad that you enjoyed your stay with us so much that you recommended us. We hope to welcome you back soon. Kind regards from Tenerife South. Leticia González. Guest Experience Manager.Hotel HD Parque Cristóbal Tenerife.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities
Overall enjoyed our stay at HD Parque Cristobal. Food quality and choice of options for breakfast was very good, and the main adult pool likewise was nice, clean and warm. Downside was our apartment was a little tired, bedrooms were ok, however sofa was ripped and bathroom needed some care and attention . Property advertises that car parking is available this is misleading, as they do not offer their own you have to take your chances with street parking, which whilst there in August 2023, didn't offer many parking spaces. Wouldn't say the staff are the most friendly, but overall ok.
Stayed 9 nights in Aug 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hd Parque Cristobal
Great hotel with plenty going on. Ideal location, helpful staff and very clean. We will definitely be back - the bungalow was great, all on the one level with sunbeds.
Stayed 9 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family resort
Jessica a at the reception was fantastic. We. Need it to change accommodation and she fidi her very best do make it happen. When reserving assure to specify for a quote and scenic location as Some bungalow have awful views.
Stayed 5 nights in Mar 2022

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly attentive staff, lovely villa’s and great location
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC
The quality of the hotel itself was surpassed only by the staff . They were all superb and couldn’t do enough. I loved the ground floor bungalows as opposed the the ghastly tower block I stayed in last time . Only thing that might put some off is that it’s a very family oriented hotel , hence lots of noisy little ones by the pool . If that would annoy you , maybe not for you
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 18 nights in Jul 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2021

6/10 Okay

Jing

Travelled with family
Overpriced
It's over priced. My friend booked another 4 star hotel nearby. Much better children facilities, and overall. The best thing about the hotel is it's on the main street. Not coming back.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicely refurbished with new beds and nice wide mattresses. Everyone very nice and friendly.
Stayed 7 nights in May 2021

10/10 Excellent

Siobhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is spotless and staff extremely friendly.
Stayed 4 nights in Nov 2020

10/10 Excellent

fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Really enjoyed the visit. Had a one bedroom apartment. Was cleaned daily and was spotless. Giant TV ( certainly compared with the one I have at home ). 2 pools which were at a nice temperature. Didn't use the on site bar or restaurant. Lots of nice places to go look locally. 5 or 6 mins walk from the sea.
Stayed 4 nights in Nov 2020

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in tenerife
Excellent hotel loved the bungalow setup. Spotlessly clean .great breakfast selection. Friendly staff would definitely stay again
Stayed 8 nights in Oct 2020

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless, clean and friendly- perfect stay
Clean, spacious, good food, friendly staff, lovely animation team, faultless even during these Covid restrictions
Stayed 6 nights in Oct 2020

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2020 family trip.
Hotel was really nice. Felt very safe (covid 19). Maid service excellent. Beds were really comfortable, fantastic location. Rooms modern and had everything you would need. Would defo recommend and would return.
Stayed 7 nights in Jul 2020

10/10 Excellent

Francisco Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me ha dejado muy buen sabor de boca este hotel.
Mucho mejor de lo esperado. El hotel ha sido renovado hace poco y se nota que está todo nuevo y bien cuidado. El personal muy agradable y atento. La comida del Bufet variada y rica.
Stayed 3 nights in Jul 2020

8/10 Good

M-C, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel for families with kids up to 10 years old, or people with disability. My teenagers did not enjoy it as much as younger ones would have, as there was no teen hangout spot at the hotel but there were plenty of facilities for young kids. Also note that most people take the full board meal plan. We only took half board because we wanted to explore Tenerife and its various restaurants. The down side was that, while we could eat everything that we wanted at breakfast and dinner, we were not allowed any drinks (even water) at dinner. The food was ok but not exceptional and there were very few vegetarian choices (most salads had meat or seafood in them). I would recommend adding chickpeas or other legumes on the side. We had a good week but will likely not go back.
Stayed 8 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Hotel Parque Cristobal on 29 Oct 2019
Dear Guest, Thank you for taking the time to post a score of our hotel. We would like to know the reason of your score of 2, did you have a bad experience in the hotel?. Thank you for letting us know any points we can improve.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property in a great location, friendly staff and spotlessly clean.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly , property is clean . I like the refurbishment as it gives it a clean and fresh look .
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bungalows and staff. Excellent food. One minor quibble- we are repeat visitors so we know what the place is like. There used to be a facility on the TV to change the language, but this has been shut down, hence only one channel out of 40 that was in my language. Mentioned this to reception, and they tried but failed to rectify. The facility should be available.
Stayed 6 nights in Apr 2019

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family friendly resort
This resort is very clean . Would recommend upgrading to all inclusive as food is amazing! Bungalows are fab. Kids loved the pools and sports court. Will definitely be returning!
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday
basic accommodation and entertainment but staff and food awsome
Stayed 7 nights in Feb 2019

10/10 Excellent

Viljar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was just perfect for our family (2 adults and 3 kids aged 5,6 and 14) in every possible way. We stayed in one of the kids suites which was just next to the kids pool. 2 bedrooms, comfy beds, well equipped kitchen and so on. Great food. Very good kids club. Evening shows were entertaining. Staff very friendly, polite and helpful. One of the best hotel experiences so far.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was given a larger property than expected which was great, however the doors were dirty as splashed with something and never properly cleaned, floors had stains and were cleaned on the second day, the bathroom tub was very old and could see it eroding, curtains missing from windows. Thankfully I was in the island for a family emergency and not for a holidays otherwise the position of the apartment would have been dreadful as on the back with no real space for sun bathing outside and because is so close to the street, the noise from the bars goes on till early hours in the morning.
Stayed 5 nights in Feb 2019
Response from Rebecca Whittall, Front Office Manager on 2 Apr 2019
Dear Sir/Madam, Thank you for having taken the time to post feedback on your stay with us. We are sorry to hear that the hotel facilities were not up to standard, and are sorry for any inconvenience this may have caused, for future reference, if you experience any inconveniences or discomfort during your stay, please inform reception and we will do our best to solve any issues. We can inform you that we will be closing during the month of May to carry out a full refurbishment of the hotel, general areas, and rooms. Best regards and we hope to welcome you back to our hotel in the near future.

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and central
Great place to stay and very central. The only difficulty we had was parking in the area and it can be difficult to find spaces.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

David

Liked: Staff & service, room comfort
Good and has the potential to be great!
Started off bad with bungalow 38 (I read tripadvisor on arrival and see that this room has had bad feedback earlier in the year too-disappointing to see that nothing has been improved). The room had a seriously bad smell of damp and evidence of damp on walls, not too mention ants everywhere! Got moved to another bungalow the next day, this was much better, clean and fresh. If I was given this room to start with then I would have had no complaints at all. Rooms are spacious, have everything you need and the facilities at HD Parque Cristobal are pretty good (pool could do with a bit of tlc as there are many tiles missing). A great location in Las America’s for shops, eats and the beach.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good stay....but room allocation key
Good family hotel in a busy resort. Nice pool area for kids, animation team did a great job entertaining our 6yr old in the kids club, and the mini disco was a highlight. Our second trip to this hotel. Only tip is the location of the room can make or break the trip. This time our room was in the corner of the resort looking directly over the front road, with a large hotel refrigeration unit next to us (that was frequented early in the morning by some kind of noisy cart) and as a bonus glass and rubbish bins over the wall. This meant that you needed to close the windows for any chance of a slightly peaceful night, which with the world's worst maintained ceiling fans that sounded like tractors made it a hot night. This isn't a reflection of the whole resort and our previous experience here was different, it is still a good family venue, but be warned that it makes a huge difference in our experience where your room is placed and room allocation is done prior with no option to chose - you can request the day after checking in to move but the hotel is normally full and due to pre-allocation our request could not be accommodated.
Stayed 7 nights in Sep 2018

10/10 Excellent

ILAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

nicola, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant family hotel
Lovely bungalow, loads for the kids to do, fab pools, very clean, food was amazing, staff very friendly and professional. Perfect for a family holiday and would recommend to anyone.
Stayed 7 nights in Aug 2018

10/10 Excellent

janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bungalows, and hotel grounds.
Lovely clean rooms, fantastic pool and restaurant.
Stayed 9 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting staff at reception whole trip was absolutely ruined from this
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well kept hotel with nice grounds... a little basic... but good all the same. Rooms were cleaned everyday, staff were helpful. Book with confidence.
Stayed 7 nights in Jun 2018

8/10 Good

D, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel by the beach with good food.
Nice hotel, nice room, clean. Food great and fresh. Recommended.
Stayed 6 nights in Apr 2018

10/10 Excellent

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the HD Park Cristobal
Lovely complex with 2 large pools which are in the sun most of the day and plenty of sunbeds. Staff were friendly especially Miguel at reception. We stayed B@B. the restaurant was clean and there was an ample choice of food. The bungalows were spacious and had all the equipment needed for self catering. if I had one negative comment to make it would be they play music through a large speaker at the pool all day. The music wasn't that bad but it would be off putting to some.

6/10 Okay

Muruganandh

Decent but not great
It's an average property and I'm not convinced it was enough value for money. There wasn't any wow factor or delightful experience during our stay. Food, cleanliness, entertainment, overall quality, customer service attitude were all average, not the kind that wants you to stay in the same property next time around.

10/10 Excellent

Eilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
Staff were exceptional most notably in restaurants and entertainment, made to feel very welcome. Good standard and range of food on offer. Clean saltwater pools. Low level complex of simgle story buildings.Bungalows were comfortable, clean and fully equipped. Very quiet after 23.00 hrs. Great location 3 mins to beach/promenade. Plenty of restaurants/shops/pubs in short walking distance. Sorry I didn't stay longer, but plan to be back. Very good for families, physically impaired travellers , solo travellers.
Stayed 5 nights in Mar 2018

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All tho we were a couple it was a real family friendly hotel, the staff were so helpful, everyone from reception to cleaners always had a smile and a hola
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely little bungalows , close to beach & bars
Lovely place to stay , staff are lovely , nothing is too much trouble, you feel safe and the rooms are clean . The dining area has lots of options to suit everyone and the food is very nice . They were maintaining as we left the white walls which had flaked a bit but apart from that and the bacon at breakfast I would definitely go back and recommend to a friend 8/10 Lisa
Stayed 4 nights in Jan 2018

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wee gem
Fantastic place for couples and families. The restaurant staff were excellent with the kids and the animation team were great. Being British we were in the minority but all the staff were great. The bungalow itself was well laid out and we were delighted to have a fridge in the room even though we were all inclusive. The location was also handy for additional nightlife and the shops but we were happy to stay in the resort where the kids had everything they needed. Entertainment was basic but good and only lasted an hour but after a 30 minute mini disco we were happy to go home. I always measure a place by the thought - would I return. You bet I would.
Stayed 7 nights in Jan 2018

10/10 Excellent

angela, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Close to the beech, shops and great staff , good entertainment, kids clubs and activities, good food and choice of drinks all inclusive.
Stayed 7 nights in Oct 2017

10/10 Excellent

Maggy, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely bungalows in grassed grounds
Did not eat at hotel but lunch was a delicious smoothy from pool bar. All staff very friendly and helpful. Bungalows nicely furnished and kitchen entirely adequate and you will find your kettle and toaster in the sideboard ! Everywhere clean and well maintained with good space around pools and plenty of sun loungers and umbrellas. Although off the main street there no noise once one is through the doors. Many choices of places to eat and shops within a few paces from hotel Taxis always available outside Reception will book excursions for you. The sea and beach also just a couple on minites away. Stayed with daughter and grandaughter looking for a quiet relaxing girly week and this is what we got. We did not go all inclusive as we tend to drink only water by day and have one early evening meal a day. Evening entertainment amusing and any noise from it hidden as is in lower floor.Plenty to do by day if you want activity and children quietly entertained. A little hidden oasis with everything you need just a step away.