Ratings based on 217 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from yorkshire UK

Excellent

Posted 24-Feb-2017
Excellent hotel Food choice: the best I've every seen Location: close to every thing Staff: just brilliant nothing was to much trouble
4out of 5
Recommended
for Everyone
by A verified traveller from U.K.

Good Hotel could improve...

Posted 16-Feb-2017
Location: 3 or 4 good restaurants around if you turn right at the bottom gate - if you turn left then be prepared for chips and burgers - up to you!
If you are arriving by car then suggest you let the porter garage your car on arrival (you will need a key card). Initial welcome and explanation very good and the rooms are spacious and have good amenities (except thin towels). Cleaning of the room (particularly the bathroom) could be improved but otherwise no complaints. Don't look for an à la carte restaurant as there isn't one, having said that the buffet was very good however the dining room lacks atmosphere. The staff are very pleasant and courteous.
4out of 5
Recommended
for Everyone
by A verified traveller from Bedford

Nice hotel with lovely staff but not for me.

Posted 13-Feb-2017
Pros: The sea view and location and there were some lovely light, refurbished rooms unfortunately not with a full sea view.
Cons: The room we stayed in was dark and in need of refurbishment
Location: The hotel is situated very near a beautiful sandy beach and there are lots of lovely but expensive shops and great restaurants .
We paid a lot of money for a full sea view and were shown to a lovely refurbished room with a side sea view. The only room with a full sea view was not refurbished and was not half as nice so I was very disappointed but my husband was desperate for a sea view. The hotel itself is very big and for me was too impersonal. We were full board and after 10 days, we found the food, especially the desserts, a bit momentous. The meat was very hit and miss as well which was a shame. The hotel on the whole though is very clean and the pool area is lovely with plenty of sun beds. The entertainment was not too our liking. The day before we left we had to ask for our room to be cleaned which made us think they were no longer interested in us as we were about to leave. The hotel was very expensive and we will not be returning.
3out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel that could use updates. Nice staff

Posted 08-Dec-2016
We stayed at the Gran Tacande from the second half of our honeymoon. The breakfast buffet and the wait staff were both amazing, and the pools and beach access were very nice for a relaxing time. The rooms were nice but a bit outdated, with no coffee machines. We did enjoy the spa and the unique thermal circuit too. I would have given a higher rating, but on our last day, my husband got food poisoning from a burger by the pool. We spent the last night of our honeymoon with him worshiping the porcelain gods. We immediately called the front desk so that they could check the meat and avoid others getting sick. They apologized but did nothing else. The next morning I mentioned this again, and all they did was take the burger off of our bill. Extremely disappointing for something that we could report to the food safety board.
Comment from Hotel Management
31-Jan-2017 by Quality department, Hotel Management
Dear expedia user, We at Gran Tacande would like to thank you for your comment about our hotel on Expedia. We hope you spent a great time in Tenerife. Our culinary offer in the Zurrón restaurant is of a high quality and variety at both breakfast and dinner and our kitchen and restaurant companions strive daily to maintain a high standard. Thank you for remarking our amazing Restaurant staff, as they work hard to satisfy our guests. We will forward your kind words. ¡Muchas gracias! It is great to read that the pools and beach access were very nice for a relaxing time for you. As well as the spa and the unique thermal circuit too that you enjoyed for recovering mind and body properly. Our rooms offer wide space so our guests can spread out and relax on their holidays, but we regret that you found it a bit outdated. We took a positive note of your opinion to be considered for further improvements. We feel very sorry for the inconveniences you experienced during your stay and we can guarantee you that the safety of our guests is our most important objective. We have deeply analyzed all your comments and took note of them. We always try to please all our clients, therefore we sincerely apologize if this was not the case regarding your experience amongst us. Last but not least, we hope you will come to our hotel again, so we can have a second chance to assure you of our high standards at Gran Tacande. Regards
4out of 5
Recommended
for Everyone
by A verified traveller from limburg

Mooi hotel vlakbij winkels, strand prima ontbijt

Posted 02-Dec-2016
Pros: Welkomstontvangst met fles wijn en dagelijkse chocoladebar. Daasrnaart uitstekende ligging tussen winkelcentrum tra en strand. Alles op loopafstand.
Location: Zie boven
Comfortabel hotel met prima ontbijt vlakbij winkels, boulevard en mooi strand Playa del,Duque Prachtige kamer prima met voorziening en mooie badkamer. Handdoeksevice bij zwembad en strand.
5out of 5
Recommended
for Everyone
by A verified traveller

Best experience ....

Posted 22-Nov-2016
Nice staffs comfortable room Good location Excellent facilities Amazing entertaining
Comment from Hotel Management
31-Jan-2017 by Quality department, Hotel Management
Dear Amir, First of all thank you for sharing your thoughts about your best experience at Gran Tacande on Expedia, and for having chosen us as the destination of your holidays. Thank you for your kind words about our hotel staff as they all make a big effort to satisfy our guests and contribute to an unforgettable stay. Moreover, we are overjoyed to read that your room was comfortable and you found our facilities excellent. Our hotel is designed to leave our guests without wishes. It is fantastic that you felt our entertainment was amazing for your stay. Our Animation team works hard to provide the best entertainment in our hotel. Furthermore, we are glad that our location was good for you. The gorgeous Playa del Duque is only at a 2 min walking distance of our hotel and there our guests can go for a swim in the incredibly blue water. All in all, we are thankful for your time to write this review and we would be more than happy to welcome you once again in Gran Tacande. Regards
5out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Nov-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from North east of England

Lovely hotel and only a short walk to beach.

Posted 17-Nov-2016
I spent a fabulous week at this hotel. Staff were super helpful and friendly. Rooms were spacious and very clean. Food was very good and there are also some superb restaurants within a short walk from the hotel.
Comment from Hotel Management
31-Jan-2017 by Quality department, Hotel Management
Dear Helen, We are overwhelmed to receive you wonderful comment about your recent stay at Gran Tacande. Thank you for sharing it with us on Expedia. It is fantastic that you spent a fabulous week in our lovely hotel. Moreover, we are glad to know our staff were super helpful and friendly. In Gran Tacande, we make sure our guests have anything they may need to make their stay even more memorable. Furthermore, it is great you enjoyed your spacious room where you had everything you were dreaming of. We provide this kind of rooms so that our guests will have a comfortable stay with all their needs and wishes fulfilled. In addition, we are grateful that our culinary offer was perfect for you as well as that you found our location ideal, on the next hand to the beautiful Duque beach. In Dreamplace our goal is that our guests have a great holiday with us. Therefore, your positive opinion is very valuable for all of us. We are looking forward to seeing you back in our Gran Tacande to provide you another fantastic experience in Tenerife. Regards
4out of 5
Recommended
for Families
by A verified traveller from Austria

Super Lage

Posted 03-Nov-2016
Location: ideal mit strandzugang, in the city, einfach perfekt
Sehr aufmerksames+ freundliches Personal / Super lage des Hotel / tolles FÜ buffet
Comment from Hotel Management
02-Feb-2017 by Quality department, Hotel Management
Sehr geehrter walter, Im Namen des gesamten Teams des Gran Tacande bedanken wir uns für Ihren tollen Kommentar auf Expedia. Alle unsere Angestellten arbeiten sehr hart, um unseren Gästen einen wunderschönen und unvergesslichen Urlaub zu ermöglichen. Vielen Dank, dass Sie sie als sehr aufmerkam und freundlich wahrgenommen haben. In unserem Restaurant bieten wir unseren Gästen jeden Tag frische und abwechlungsreiche Gerichte an. Es freut uns, dass Sie das Frühstücksbuffet toll fanden. Unser Hotel befindet sich in Costa Adeje mit dem wunderschönen Playa del Duque, einem der schönsten Strände auf Teneriffa, direkt hinter dem Haus, un dwie Sie erwähnen verfúgen unsere Gäste auch über einen direkten Strandzugang. Wir freuen uns auf Ihren hoffentlich bald nächsten Besuch bei uns in Gran Tacande. Mit den besten Grüßen
4out of 5
by A verified traveller

Rent og pent hotell

Posted 02-Nov-2016 on Hotels
Flott anlegg og meget god mat og service fra alle som jobbet i restaurantene. Fint bassengområde.