I have been to this hotel on 3 x previous occasion s, shame I went 4.i was informed by an email 7 days prior to my arrival there was some work being done on the hotel and there may be moments of audible disturbance.on arrival we discovered a whole block of rooms was blocked off, this was not to much of a problem.however we also found that the whole of the main pool and terrace area was dug up and was a mass of excavators pneumatic drills stihl saws, this produced momentary audible disturbance from 0800 until 1800 along with this was a dust cloud which produced a nice scum ring in the remaining small pool.the hotel had kindly put up a tarpaulin with a nice seascape painted on it as the real thing could not be seen.
Ironically we had gone to the hotel to get away from building work a home.
we spent most days out of the hotel, this holiday was a complete waste of money and the email re the work was a complete misrepresentation of the actual state of the hotel.
I noted on our recent visits to the tacande, the ethical 5 star hotels nearby had closed down for their refurbishments rather than try and con guests to keep income coming in.
Work at the tacande is scheduled to carry on until at least october, I would advise anyone considering this hotel to avoid it until then and the hotel have confirmed all works finished
on a positive note the staff were excellent as always and food was very good.
Comment from Hotel Management
12-May-2017 by Quality department, Hotel Management
Please accept our most sincere apologies for your recent holiday experience in our Gran Tacande, which was not up to your expectations.
As you wrote, at this moment we are improving our main pool area, which may imply audible disturbances for our guests. Nevertheless, all our services remain operative and our guests can use the second pool. Our main pool will be finished during the month of May.
Just as you mentioned, all our guests are getting informed previous to their arrival about the current situation of the hotel and the implications of the improvements. We beg your pardon for not having handled the situation as you would have expected.
Nevertheless, we hope that you could enjoy your time in Tenerife and wish you all the very best.