Beautiful hotel that could use updates. Nice staff
We stayed at the Gran Tacande from the second half of our honeymoon. The breakfast buffet and the wait staff were both amazing, and the pools and beach access were very nice for a relaxing time. The rooms were nice but a bit outdated, with no coffee machines. We did enjoy the spa and the unique thermal circuit too. I would have given a higher rating, but on our last day, my husband got food poisoning from a burger by the pool. We spent the last night of our honeymoon with him worshiping the porcelain gods. We immediately called the front desk so that they could check the meat and avoid others getting sick. They apologized but did nothing else. The next morning I mentioned this again, and all they did was take the burger off of our bill. Extremely disappointing for something that we could report to the food safety board.
Comment from Hotel Management
31-Jan-2017 by Quality department, Hotel Management
Dear expedia user,
We at Gran Tacande would like to thank you for your comment about our hotel on Expedia. We hope you spent a great time in Tenerife.
Our culinary offer in the Zurrón restaurant is of a high quality and variety at both breakfast and dinner and our kitchen and restaurant companions strive daily to maintain a high standard. Thank you for remarking our amazing Restaurant staff, as they work hard to satisfy our guests. We will forward your kind words. ¡Muchas gracias!
It is great to read that the pools and beach access were very nice for a relaxing time for you. As well as the spa and the unique thermal circuit too that you enjoyed for recovering mind and body properly.
Our rooms offer wide space so our guests can spread out and relax on their holidays, but we regret that you found it a bit outdated. We took a positive note of your opinion to be considered for further improvements.
We feel very sorry for the inconveniences you experienced during your stay and we can guarantee you that the safety of our guests is our most important objective. We have deeply analyzed all your comments and took note of them. We always try to please all our clients, therefore we sincerely apologize if this was not the case regarding your experience amongst us.
Last but not least, we hope you will come to our hotel again, so we can have a second chance to assure you of our high standards at Gran Tacande.