Ratings based on 230 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from uk

Building site

Posted 09-May-2017
Pros: Staff, location food
Cons: No building work
I have been to this hotel on 3 x previous occasion s, shame I went 4.i was informed by an email 7 days prior to my arrival there was some work being done on the hotel and there may be moments of audible disturbance.on arrival we discovered a whole block of rooms was blocked off, this was not to much of a problem.however we also found that the whole of the main pool and terrace area was dug up and was a mass of excavators pneumatic drills stihl saws, this produced momentary audible disturbance from 0800 until 1800 along with this was a dust cloud which produced a nice scum ring in the remaining small pool.the hotel had kindly put up a tarpaulin with a nice seascape painted on it as the real thing could not be seen. Ironically we had gone to the hotel to get away from building work a home. we spent most days out of the hotel, this holiday was a complete waste of money and the email re the work was a complete misrepresentation of the actual state of the hotel. I noted on our recent visits to the tacande, the ethical 5 star hotels nearby had closed down for their refurbishments rather than try and con guests to keep income coming in. Work at the tacande is scheduled to carry on until at least october, I would advise anyone considering this hotel to avoid it until then and the hotel have confirmed all works finished on a positive note the staff were excellent as always and food was very good.
Comment from Hotel Management
12-May-2017 by Quality department, Hotel Management
Dear fozzy, Please accept our most sincere apologies for your recent holiday experience in our Gran Tacande, which was not up to your expectations. As you wrote, at this moment we are improving our main pool area, which may imply audible disturbances for our guests. Nevertheless, all our services remain operative and our guests can use the second pool. Our main pool will be finished during the month of May. Just as you mentioned, all our guests are getting informed previous to their arrival about the current situation of the hotel and the implications of the improvements. We beg your pardon for not having handled the situation as you would have expected. Nevertheless, we hope that you could enjoy your time in Tenerife and wish you all the very best. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from yorkshire UK

Excellent

Posted 24-Feb-2017
Excellent hotel Food choice: the best I've every seen Location: close to every thing Staff: just brilliant nothing was to much trouble
4 out of 5
Recommended
for Everyone
by A verified traveller from U.K.

Good Hotel could improve...

Posted 16-Feb-2017
Location: 3 or 4 good restaurants around if you turn right at the bottom gate - if you turn left then be prepared for chips and burgers - up to you!
If you are arriving by car then suggest you let the porter garage your car on arrival (you will need a key card). Initial welcome and explanation very good and the rooms are spacious and have good amenities (except thin towels). Cleaning of the room (particularly the bathroom) could be improved but otherwise no complaints. Don't look for an à la carte restaurant as there isn't one, having said that the buffet was very good however the dining room lacks atmosphere. The staff are very pleasant and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bedford

Nice hotel with lovely staff but not for me.

Posted 13-Feb-2017
Pros: The sea view and location and there were some lovely light, refurbished rooms unfortunately not with a full sea view.
Cons: The room we stayed in was dark and in need of refurbishment
Location: The hotel is situated very near a beautiful sandy beach and there are lots of lovely but expensive shops and great restaurants .
We paid a lot of money for a full sea view and were shown to a lovely refurbished room with a side sea view. The only room with a full sea view was not refurbished and was not half as nice so I was very disappointed but my husband was desperate for a sea view. The hotel itself is very big and for me was too impersonal. We were full board and after 10 days, we found the food, especially the desserts, a bit momentous. The meat was very hit and miss as well which was a shame. The hotel on the whole though is very clean and the pool area is lovely with plenty of sun beds. The entertainment was not too our liking. The day before we left we had to ask for our room to be cleaned which made us think they were no longer interested in us as we were about to leave. The hotel was very expensive and we will not be returning.
5 out of 5
by A verified traveller

Great location.

Posted 15-Dec-2016 on Hotels
Brilliant stay. Hotel has everything you need for a great holiday.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel that could use updates. Nice staff

Posted 08-Dec-2016
We stayed at the Gran Tacande from the second half of our honeymoon. The breakfast buffet and the wait staff were both amazing, and the pools and beach access were very nice for a relaxing time. The rooms were nice but a bit outdated, with no coffee machines. We did enjoy the spa and the unique thermal circuit too. I would have given a higher rating, but on our last day, my husband got food poisoning from a burger by the pool. We spent the last night of our honeymoon with him worshiping the porcelain gods. We immediately called the front desk so that they could check the meat and avoid others getting sick. They apologized but did nothing else. The next morning I mentioned this again, and all they did was take the burger off of our bill. Extremely disappointing for something that we could report to the food safety board.
Comment from Hotel Management
31-Jan-2017 by Quality department, Hotel Management
Dear expedia user, We at Gran Tacande would like to thank you for your comment about our hotel on Expedia. We hope you spent a great time in Tenerife. Our culinary offer in the Zurrón restaurant is of a high quality and variety at both breakfast and dinner and our kitchen and restaurant companions strive daily to maintain a high standard. Thank you for remarking our amazing Restaurant staff, as they work hard to satisfy our guests. We will forward your kind words. ¡Muchas gracias! It is great to read that the pools and beach access were very nice for a relaxing time for you. As well as the spa and the unique thermal circuit too that you enjoyed for recovering mind and body properly. Our rooms offer wide space so our guests can spread out and relax on their holidays, but we regret that you found it a bit outdated. We took a positive note of your opinion to be considered for further improvements. We feel very sorry for the inconveniences you experienced during your stay and we can guarantee you that the safety of our guests is our most important objective. We have deeply analyzed all your comments and took note of them. We always try to please all our clients, therefore we sincerely apologize if this was not the case regarding your experience amongst us. Last but not least, we hope you will come to our hotel again, so we can have a second chance to assure you of our high standards at Gran Tacande. Regards
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Dec-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Excellent hotel, well run Happy helpful staff,

Posted 02-Dec-2016 on Ebookers
Good food, Towels at the pool should be given out from 9.30 . Will be returning in march.5 Star.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best experience ....

Posted 22-Nov-2016
Nice staffs comfortable room Good location Excellent facilities Amazing entertaining
Comment from Hotel Management
31-Jan-2017 by Quality department, Hotel Management
Dear Amir, First of all thank you for sharing your thoughts about your best experience at Gran Tacande on Expedia, and for having chosen us as the destination of your holidays. Thank you for your kind words about our hotel staff as they all make a big effort to satisfy our guests and contribute to an unforgettable stay. Moreover, we are overjoyed to read that your room was comfortable and you found our facilities excellent. Our hotel is designed to leave our guests without wishes. It is fantastic that you felt our entertainment was amazing for your stay. Our Animation team works hard to provide the best entertainment in our hotel. Furthermore, we are glad that our location was good for you. The gorgeous Playa del Duque is only at a 2 min walking distance of our hotel and there our guests can go for a swim in the incredibly blue water. All in all, we are thankful for your time to write this review and we would be more than happy to welcome you once again in Gran Tacande. Regards
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Nov-2016 on Hotels