Ratings based on 170 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
87% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 26-Aug-2016
Bar Bocana non all'altezza sia per qualità del cibo sia per scarsità di scelta. Pulizia camere eccellente. Gentilezza personale bar e ristorante eccellente. Intrattenimenti scarsi.
3out of 5
by A verified traveller

Some issues

Posted 12-Aug-2016
Some issues.. Not 4/5 star.. Some staff not as friendly to some guests as others.. If your face fits...!! Nice hotel.. Mostly the issues were with staff...
5out of 5
by A verified traveller from Isle of Man

Great hotel. Dry close to the beach has great pool

Posted 28-Jul-2016
Pros: Food, pool, rooms all good
Pool great, food excellent, evening meal selection amazing. Rooms clean and with good facilities including quiet air con
5out of 5
by A verified traveller from Manchester

Lovely hotel next to the beach in 'true' Adeje

Posted 03-Jul-2016
We booked ocean view room on b&b basis. Great location in Costa Adeje on Duque beach. Lovely hotel, great pool area, spa and gym. Spacious reception and bar areas. Not sure why they don't have a la carte restaurant like the other 5* hotels in the area.
5out of 5
by A verified traveller from NRW

Wunderbares Hotel im ruhigen Teil der Südküste!

Posted 07-Jun-2016
Pros: Die Lage und das sehr gepflegte Ambiente.
Cons: Nein
Das Hotel ist sehr weitläufig, so das überall keine Hektik herrschte. Da zu gibt es einen sehr großen und gepflegten Aussenbereich mit 2 sehr geräumigen Pools
Comment from Hotel Management
23-Jun-2016 by Quality department, Hotel Management
Sehr geehrter Bernd, Vielen Dank für Ihren wunderbaren Kommentar über unser Dream Gran Tacande auf Expedia. Es freut uns sehr, dass Sie unser Hotel wunderbar finden und die ruhige Lage an der Südküste gemocht haben. Unser Dream Gran Tacande ist in der Tat ein schön weitläufiges Hotel mit einem sehr großen und gepflegten Aussenbereich mit 2 sehr geräumigen Pools, so das überall eine entspannte Atmosphäre herrscht, die unsere Gäste zum Entspannen einlädt. Es ist wunderbar, dass Sie sowohl die Lage und das sehr gepflegte Ambiente hervorheben und wir hoffen Sie haben die Zeit hier genossen. Es wäre uns eine grosse Ehre Sie bald wieder in unserem Dream Gran Tacande auf einen erholsamen Urlaub willkommen zu heissen.
4out of 5
by A verified traveller from UK

Nice hotel, friendly staff, clean and good food.

Posted 03-Jun-2016
Really enjoyed our stay and we would definitely recommend this hotel. Only two potential improvements in my opinion is that they could open the gym earlier than 9am and sparking water should be supplied at breakfast, especially as its a 5 star hotel. Every else was excellent.
Comment from Hotel Management
15-Jul-2016 by Quality department, Hotel Management
Dear Couple, It is wonderful to learn about your relaxing getaway to Dream Gran Tacande and are glad the hotel exceeded your expectations. Thank you for taking the time out of your day, to write a review and share is with us and our community on Expedia. We are thrilled to receive your recommendation and also appreciate your suggestions on where we could improve in the future. Your comments about opening the gym earlier will be forwarded to our management, so they can consider changing the opening hours to meet our guests’ needs. Furthermore, we will also inform our Food and Beverage department about having sparkling water available at the breakfast so they include this from now on. Nevertheless, by asking a member of our restaurant team, they will also be able to meet this request so you can have the beverage you desire! We are overjoyed to know everything else was excellent for you, and look forward to giving you a warm welcome back very soon!
3out of 5
by A verified traveller from london

Nice hotel, food could be better and the bed awful

Posted 14-May-2016
Overall good as it's a great area. Poor sleep in an uncomfortable bed with a room where the air conditioning was smelling of burnt didn't help.
Comment from Hotel Management
21-Jun-2016 by Quality department, Hotel Management
Dear expedia user, First and foremost, we would like to thank you for dedicating your time to share your experience in our Dream Gran Tacande with us on Expedia. We are delighted to read you liked our hotel and its ideal location. It is situated at the center of Costa Adeje extremely close to the fabulous Playa del Duque. Moreover, you can find plenty of shops, bars and restaurant in walking distance. It is a pity that our gastronomic offer could not meet your expectations. Our chefs prepare an excellent variety of national and international dishes and our guests can also try the most delicious specialties of the Canarian cuisine. We are sorry that our beds could not provide you the desirable comfort that you needed during your stay. For future stays, you can always contact our Receptionists and they will gladly assist you to find a solution for any issue you could have. Regarding your comment about the air condition, we have already taken notes and we will pass them onto our Maintenance team so they can be aware and detect the source of the problem. However, please accept our sincerest apologies for the inconvenience that this may have caused you. We would like to encourage you to come back to our Dream Gran Tacande so we could give you a second experience and exceed your expectations.
4out of 5
by A verified traveller from London

A pleasing break

Posted 01-May-2016
Pros: Staff welcome & helpfulness
Cons: Room smells deal awareness spa deals
Location: Cycling & walking along coast
Good/excellent food Friendly helpful staff. Rooms spacious. Good location. Entertainment a real bonus (variable) ,but hotel staff still getting to grips with a new season (introductions need to be slicker & less contrived) Shower siphon resulted in bathroom smells. Beds OK - sweaty mattress protector. Some external noise (tiled floors & conversations).
Comment from Hotel Management
16-May-2016 by Quality department, Hotel Management
Dear I, We appreciate your time and dedication to writing a review of your experience at our Dream Gran Tacande on Expedia. It is great for us to receive all of your opinions and suggestions, to help motivate us to make improvements every day. We are delighted to read that you loved the food available in the buffet restaurant, having many different types of gastronomy and cuisine, to cater for every guest. It is wonderful you liked your spacious room and also felt the location was perfect, with the beautiful Playa Del Duque just seconds away from our beach access gate. Thank you for your compliments of our dedicated staff, who always do their best to create a relaxing and lighthearted environment for our guests. Furthermore, we are pleased you liked the entertainment, with a variety of acts to suit all ages and customer types. We apologise if you felt some of staff have not adjusted to the new season and you did not feel the information you received was accurate or natural. We will ensure all of our staff disposes of the correct information, and make the introductions more efficient and effective. Additionally, we are very sorry that there was an unpleasant smell coming from the shower in your bathroom. In future, by contacting our reception team about this, they will send maintenance to resolve the issue immediately so you can continue enjoying your holiday. We are also extremely apologetic if you found there to be some external noise from your bedroom, we try to ensure all rooms are as quiet as possible, as well as reminding guests to respect one another’s holiday, but we are sorry for the inconvenience this caused you. We hope you will consider returning to our Dream Gran Tacande once again, so you can have another pleasing stay with us in the Canary Islands!
5out of 5
by A verified traveller from Tring

Great location close to all that one needs

Posted 24-Apr-2016
Pros: Layout, Staff, Space, Cleanliness, Gym, relaxed atmoshere.
Cons: Would welcome an offer on spa for hotel guests.
Location: The hotel is 5 minutes walk from the main promenade, with restaurants, pubs to and cafes, mini golf, bowling and two large beaches.
Having visited a few of the hotels in the area of Costa Adeje, this suited us the most because of what seems to be the largest space by the pool area, without feeling too busy, noisy or crowded. Great selection at breakfast, which made us full so we skipped lunch and enjoyed dinner either in the hotel, buffet with plenty of good quality food, as well as fast and efficient service by all hotel staff. Will be definitely going back soon.
Comment from Hotel Management
16-May-2016 by Quality department, Hotel Management
Dear Michaela, It is a pleasure and a privilege to receive such a wonderful review of our Dream Gran Tacande on Expedia. Thank you very much for your time and recognition and it is lovely to know you had a memorable holiday here in Costa Adeje. It is fantastic you found the pool area to be spacious and peaceful, leaving enough room for every guest to feel like they have the privacy they desire while soaking up the sunshine. We are very pleased you were impressed with the wide selection of food at the breakfast buffet, cooked and prepared to the highest quality, so our guests leave feeling delighted and content with their meal. Thank you for also mentioning the efficient ad helpful service from our diligent team of staff. It is fantastic you liked the overall location, layout and facilities of our hotel and also that we portrayed a relaxed and tranquil atmosphere. We also appreciate your advice, to give guests some offer for the Spa and we will pass this onto the appropriate department to be considered. We strongly look forward to your return, so we can give you another dream holiday experience in Tenerife!
5out of 5
by A verified traveller from München

Ein ausgezeichnetes Hotel

Posted 23-Apr-2016
Pros: Die riesigen Zimmer mit dem großen Platzangebot.
Cons: Nein
Location: Das Hotel befindet sich unmittelbar an der Strandpromenade, nette Geschäfte direkt am Hotel. Sieben Kilometer entfernt ein sehr schöner Golfplatz.
Wir waren 1 Woche dort, fanden alles sehr gut: ein riesiges Zimmer mit Salon,ein ungewöhnlich grosses Badezimmer mit allem Komfort.(Badewanne, Extradusche,ExtraWC und 2erWaschbecken.Ein großer Balkon mit sehr hübschen Korbmöbeln und Liegestuhl. Die Architektur des Hotels ist phantasievoll,die Einrichtung sehr ge- schmackvoll im alten Kolonialstil. Auffallend schneller und überaus FREUNDLICHER Service auf allen Gebieten. Sehr sauber. Ansprechende gute Küche mit frisch zubereiteten Speisen. Insgesamt ein Hotel für hohe Ansprüche und zum Wohlfühlen. Hervorheben sollte man noch, dass ausreichende Plätze im Garten da waren und der Pool mit Meerwasser geheizt war.
Comment from Hotel Management
29-Apr-2016 by Quality department, Hotel Management
Sehr geehrte Elisabeth, Im Namen unseres Dream Gran Tacande Teams möchten wir uns recht herzlich für Ihren ausgezeichneten Kommentar über Ihre Urlaubserfahrung bei uns bedanken, und dass Sie diese auf Expedia mit uns geteilt haben. Es freut uns sehr, dass Sie eine tolle Woche bei uns verbracht haben und alles sehr gut fanden. Wir hoffen Sie haben Ihr riesiges Zimmer mit Salon, grossem Badezimmer mit allem Komfort, so wie Badewanne, Extradusche, separates WC und Doppelwaschbecken, genossen und auch tolle Momente auf Ihrem großen Balkon verbracht, welcher mit sehr hübschen Korbmöbeln und Liegestuhl ausgestattet ist. Darüber hinaus freuen wir uns, dass Ihnen die Architektur des Hotels und Einrichtung im alten Kolonialstil sehr geschmackvoll vorkam. Unser Dream Gran Tacande verfügt über ein Design, welches den kanarischen Baustil, so wie die kanarische Kultur aufzugreifen versucht. Vielen Dank auch für Ihre netten Worte bezüglich unseres Servicepersonals, welches Sie als auffallend schnell und überaus freundlich auf allen Gebieten, darstellen. Es ist wunderbar, dass Sie auch die Sauberkeit unseres Hotels hervorheben und unser Dream Gran Tacande als für hohe Ansprüche und zum Wohlfühlen beschreiben. Wir freuen uns, dass Sie auch unsere Küche als sehr gut und ansprechend erwähnen mit immer frisch zubereiteten Speisen. Sie heben hervor, dass immer ausreichende Plätze im Garten da waren und der Pool mit Meerwasser geheizt war. Dies ist so gedacht damit all unsere Gäste sich rundum wohlfühlen und immer gut entspannen können, sei es im Pool, auf den Sonnenliegne oder in den anderen Bereichen unseres Hotels. Ausserdem liegt unser Hotel direkt an der Strandpromenade, wodurch der Strand in nur zwei Gehminuten erreicht werden kann und es befinden sich auch nette Geschäfte und Ausgehmöglichkeiten in der Nähe oder, wie Sie schreiben, ein sehr schöner Golfplatz