Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from london

Nice hotel, food could be better and the bed awful

Posted 14-May-2016
Overall good as it's a great area. Poor sleep in an uncomfortable bed with a room where the air conditioning was smelling of burnt didn't help.
4out of 5
by A verified traveller from London

A pleasing break

Posted 01-May-2016
Pros: Staff welcome & helpfulness
Cons: Room smells deal awareness spa deals
Location: Cycling & walking along coast
Good/excellent food Friendly helpful staff. Rooms spacious. Good location. Entertainment a real bonus (variable) ,but hotel staff still getting to grips with a new season (introductions need to be slicker & less contrived) Shower siphon resulted in bathroom smells. Beds OK - sweaty mattress protector. Some external noise (tiled floors & conversations).
Comment from Hotel Management
16-May-2016 by Quality department, Hotel Management
Dear I, We appreciate your time and dedication to writing a review of your experience at our Dream Gran Tacande on Expedia. It is great for us to receive all of your opinions and suggestions, to help motivate us to make improvements every day. We are delighted to read that you loved the food available in the buffet restaurant, having many different types of gastronomy and cuisine, to cater for every guest. It is wonderful you liked your spacious room and also felt the location was perfect, with the beautiful Playa Del Duque just seconds away from our beach access gate. Thank you for your compliments of our dedicated staff, who always do their best to create a relaxing and lighthearted environment for our guests. Furthermore, we are pleased you liked the entertainment, with a variety of acts to suit all ages and customer types. We apologise if you felt some of staff have not adjusted to the new season and you did not feel the information you received was accurate or natural. We will ensure all of our staff disposes of the correct information, and make the introductions more efficient and effective. Additionally, we are very sorry that there was an unpleasant smell coming from the shower in your bathroom. In future, by contacting our reception team about this, they will send maintenance to resolve the issue immediately so you can continue enjoying your holiday. We are also extremely apologetic if you found there to be some external noise from your bedroom, we try to ensure all rooms are as quiet as possible, as well as reminding guests to respect one another’s holiday, but we are sorry for the inconvenience this caused you. We hope you will consider returning to our Dream Gran Tacande once again, so you can have another pleasing stay with us in the Canary Islands!
5out of 5
by A verified traveller from Tring

Great location close to all that one needs

Posted 24-Apr-2016
Pros: Layout, Staff, Space, Cleanliness, Gym, relaxed atmoshere.
Cons: Would welcome an offer on spa for hotel guests.
Location: The hotel is 5 minutes walk from the main promenade, with restaurants, pubs to and cafes, mini golf, bowling and two large beaches.
Having visited a few of the hotels in the area of Costa Adeje, this suited us the most because of what seems to be the largest space by the pool area, without feeling too busy, noisy or crowded. Great selection at breakfast, which made us full so we skipped lunch and enjoyed dinner either in the hotel, buffet with plenty of good quality food, as well as fast and efficient service by all hotel staff. Will be definitely going back soon.
Comment from Hotel Management
16-May-2016 by Quality department, Hotel Management
Dear Michaela, It is a pleasure and a privilege to receive such a wonderful review of our Dream Gran Tacande on Expedia. Thank you very much for your time and recognition and it is lovely to know you had a memorable holiday here in Costa Adeje. It is fantastic you found the pool area to be spacious and peaceful, leaving enough room for every guest to feel like they have the privacy they desire while soaking up the sunshine. We are very pleased you were impressed with the wide selection of food at the breakfast buffet, cooked and prepared to the highest quality, so our guests leave feeling delighted and content with their meal. Thank you for also mentioning the efficient ad helpful service from our diligent team of staff. It is fantastic you liked the overall location, layout and facilities of our hotel and also that we portrayed a relaxed and tranquil atmosphere. We also appreciate your advice, to give guests some offer for the Spa and we will pass this onto the appropriate department to be considered. We strongly look forward to your return, so we can give you another dream holiday experience in Tenerife!
5out of 5
by A verified traveller from München

Ein ausgezeichnetes Hotel

Posted 23-Apr-2016
Pros: Die riesigen Zimmer mit dem großen Platzangebot.
Cons: Nein
Location: Das Hotel befindet sich unmittelbar an der Strandpromenade, nette Geschäfte direkt am Hotel. Sieben Kilometer entfernt ein sehr schöner Golfplatz.
Wir waren 1 Woche dort, fanden alles sehr gut: ein riesiges Zimmer mit Salon,ein ungewöhnlich grosses Badezimmer mit allem Komfort.(Badewanne, Extradusche,ExtraWC und 2erWaschbecken.Ein großer Balkon mit sehr hübschen Korbmöbeln und Liegestuhl. Die Architektur des Hotels ist phantasievoll,die Einrichtung sehr ge- schmackvoll im alten Kolonialstil. Auffallend schneller und überaus FREUNDLICHER Service auf allen Gebieten. Sehr sauber. Ansprechende gute Küche mit frisch zubereiteten Speisen. Insgesamt ein Hotel für hohe Ansprüche und zum Wohlfühlen. Hervorheben sollte man noch, dass ausreichende Plätze im Garten da waren und der Pool mit Meerwasser geheizt war.
Comment from Hotel Management
29-Apr-2016 by Quality department, Hotel Management
Sehr geehrte Elisabeth, Im Namen unseres Dream Gran Tacande Teams möchten wir uns recht herzlich für Ihren ausgezeichneten Kommentar über Ihre Urlaubserfahrung bei uns bedanken, und dass Sie diese auf Expedia mit uns geteilt haben. Es freut uns sehr, dass Sie eine tolle Woche bei uns verbracht haben und alles sehr gut fanden. Wir hoffen Sie haben Ihr riesiges Zimmer mit Salon, grossem Badezimmer mit allem Komfort, so wie Badewanne, Extradusche, separates WC und Doppelwaschbecken, genossen und auch tolle Momente auf Ihrem großen Balkon verbracht, welcher mit sehr hübschen Korbmöbeln und Liegestuhl ausgestattet ist. Darüber hinaus freuen wir uns, dass Ihnen die Architektur des Hotels und Einrichtung im alten Kolonialstil sehr geschmackvoll vorkam. Unser Dream Gran Tacande verfügt über ein Design, welches den kanarischen Baustil, so wie die kanarische Kultur aufzugreifen versucht. Vielen Dank auch für Ihre netten Worte bezüglich unseres Servicepersonals, welches Sie als auffallend schnell und überaus freundlich auf allen Gebieten, darstellen. Es ist wunderbar, dass Sie auch die Sauberkeit unseres Hotels hervorheben und unser Dream Gran Tacande als für hohe Ansprüche und zum Wohlfühlen beschreiben. Wir freuen uns, dass Sie auch unsere Küche als sehr gut und ansprechend erwähnen mit immer frisch zubereiteten Speisen. Sie heben hervor, dass immer ausreichende Plätze im Garten da waren und der Pool mit Meerwasser geheizt war. Dies ist so gedacht damit all unsere Gäste sich rundum wohlfühlen und immer gut entspannen können, sei es im Pool, auf den Sonnenliegne oder in den anderen Bereichen unseres Hotels. Ausserdem liegt unser Hotel direkt an der Strandpromenade, wodurch der Strand in nur zwei Gehminuten erreicht werden kann und es befinden sich auch nette Geschäfte und Ausgehmöglichkeiten in der Nähe oder, wie Sie schreiben, ein sehr schöner Golfplatz
5out of 5
by A verified traveller from Skipton

First class as always

Posted 03-Apr-2016
Pros: Staff are delightful, facilities excellent, food fab, what's not to like
Cons: Can't fault it
Fabulous hotel and staff (in every way). Never disappoints. I return again and again. Keep doing what you do, its great.
Comment from Hotel Management
14-Apr-2016 by Quality department, Hotel Management
Dear Jane, What an honor it is to receive such a wonderful review of our Dream Gran Tacande on Expedia. Thank you for your loyalty and positive feedback about our hotel and it is a pleasure knowing you continually return! Thank you very much for your recognition of our delightful staff, excellent facilities and delicious food. Our team of staff is constantly working to achieve the highest level of satisfaction with every guest and we are glad to know you find our hotel to be first class as always! We cannot wait to welcome you back once again for a perfect holiday in our Dream Gran Tacande in Tenerife!
5out of 5
by A verified traveller from yorkshire

Excellent hotel

Posted 19-Mar-2016
Brilliant position next to playa del duque beach. Room large and comfortable with good size balcony overlooking sea. Staff v good. Excellent variety of food with option to eat outdoors.
Comment from Hotel Management
31-Mar-2016 by Quality department, Hotel Management
Dear liesl, We are truly delighted to read your outstanding comments of our Dream Gran Tacande on Expedia. It is an honour knowing you had a lovely stay with us and made some great memories in Tenerife. As you mentioned, our hotel is located just minutes away from the stunning Playa Del Duque beach, as well as being close to many shops and restaurants to explore the peaceful and scenic surroundings. We are happy you loved your room, complete with a spacious balcony to take in the breathtaking view of the ocean, and you found our staff to be friendly and efficient. Moreover, it is brilliant you were impressed with the variety of food and that you were able to enjoy great dining experiences in the Tenerife sun! We cannot wait to give you a warm welcome back to our Dream Gran Tacande in the near future for another excellent holiday!
2out of 5
by A verified traveller

Posted 19-Mar-2016
Pros: fRühstückbuffet.
Cons: dAfür sorgen,dass die bestellte ( 5 Monate vorher) und bezahlte Zimmerkategorie auch vorhanden ist.
Location: Strandnähe,gute Restaurants in der Nähe ,Ausflüge zum Teide und nach Lalaguna
Bei Ankunft war das bestellte und bezahlte Zimmer mit Seeblick nicht verfügbar.Die versprochene Garage war während des gesamten Aufenthals nicht benutzbar.Es müssten weite Wege gemacht werden,um einen Parkplatz auf der Straße zu finden.
4out of 5
by A verified traveller from UK

Nice hotel but with annoying faults

Posted 19-Mar-2016
Pros: Friendliness of staff.
Cons: Management of facilities, particularly plumbing, ventilation and electrics.
Location: Good access directly to promenade with walks to other parts of the area. Close to very good shopping facilities.
Location is good, staff friendliness is excellent. Food generally very good but as with many buffets some dishes can be rather 'tired' unless perhaps you choose to eat very early. We had a 'Suite' which was excellent in terms of size, outlook, furnishing etc., BUT, there were a number of relatively annoying aspects which were not readily resolved until I sought assistance from Hotel Management. Overall a good choice of Hotel but "will I go back", probably not.
Comment from Hotel Management
28-Mar-2016 by Quality department, Hotel Management
Dear Ron, Many thanks for taking the time out of your day to write a review of our Dream Gran Tacande on Expedia. Comments like yours, indeed help us to continually improve our hotel every day. We are very glad you loved the location of the hotel, as you said, situated minutes away from the closest beautiful beach, as well as Plaza Del Duque if you wish to treat yourself to some shopping! Thank you for your kind words about our dedicated staff. They aim to create a memorable experience for every guest and attend to your every need! It is excellent you enjoyed the food; however we apologize if it was not to the standard you had hoped for. Our chefs work very hard to provide top quality meals, which are refreshed throughout the dining period to ensure our guests get the freshest of food at all times. Moreover, we are pleased you liked your spacious and well-located room, with a brilliant view, although we apologize if some of the facilities were not working properly. We will report this to our maintenance team so they can investigate the issue and resolve it immediately. We hope we have the opportunity to welcome you back to Dreamplace Hotels & Resorts, to reassure you of our high standards and give you the holiday experience you deserve.
5out of 5
by A verified traveller

Sehr schön, sehr freundlich, tolles Frühstück

Posted 12-Mar-2016
Pros: Freundlichkeit. Grosszügige Zimmer und Anlage. Das Frühstück.
Cons: Eigentlich nicht. Ist halt nicht ganz günstig, aber das ist in der Ecke wohl überall so. War es irgendwie aber auch wert.
Location: Placa del Duque. Nur 50 Meter bis zum Strand. Und mit dem Rad ist man schnell aus der Stadt raus.
5 Tage hier als Ausgangspunkt zum Biken. Sehr schönes Hotel mit sehr freundlichem Personal. Frühstück sehr gut. Hatten ein grosses Zimmer, alles ziemlich wertig. Lage ist ruhig, und nicht so hässlich verbaut wie in Los Americanos. Haben den Aufenthalt wirklich sehr genossen
Comment from Hotel Management
19-Mar-2016 by Quality department, Hotel Management
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben uns Ihre Meinung über unser Dream Gran Tacande auf Expedia zu schreiben. Wir freuen uns sehr, dass Ihnen unser Hotel so toll gefallen hat und hoffen Sie hatten einen schönen Bikeurlaub auf Teneriffa. Es freut uns, dass Sie unser Personal als sehr freundlich empfunden haben und unser Frühstücksbuffet genossen haben. Ebenso ist es wunderbar, dass Ihnen das grosse Zimmer alles geboten hat was Sie während Ihres Aufenthalts bei uns auf Teneriffa brauchten und wir hoffen Sie konnten sich hier gut ausruhen. Wie Sie schreiben, liegt unser Dream Gran Tacande in der Tat in einer sehr schönen, ruhigen Gegend, namlich Adeje, wo unsere Gäste gut entspannen können, aber auch viele Möglichkeiten finden um abends auszugehen oder einzukaufen. Darüber hinaus befindet sich der schöne Playa del Duque direkt vor dem Hotel und auch eine sehr nette Strandpromenade lädt zum spazieren ein. Wir hoffen sehr Sie bald erneut bei uns im Dream Gran Tacande begrüssen zu dürfen.
5out of 5
by A verified traveller from London

A relaxing stay in a lovely hotel

Posted 09-Mar-2016
Lovely hotel in a great position close to the beach, with a lovely coastal promenade if you wanted a stroll past several good restaurants, cafes etc, on your doorstep. Super friendly and helpful staff. Breakfasts great choice and very good food quality. Pool area and beds plentiful, nicely landscaped and tranquil. We will return :)
Comment from Hotel Management
15-Mar-2016 by Quality department, Hotel Management
Dear Lynn, We are delighted to read your lovely review about our Dream Gran Tacande and we would like to thank you for sharing it with us on Expedia. It is a pleasure to read you loved the location of the hotel. Like you said, it is really close to the gorgeous Playa del Duque and on the coastal promenade you can find many lovely shops, bars and restaurants, as well. We appreciate you kind words about our staff, as they all do their absolute best to fulfill every wish of our guests. Thank you for highlighting our breakfast. In our restaurant, only the best quality is acceptable and we offer a wide selection of delicious dishes for our guests. Furthermore, you can find fresh juices, fruits and vegetables to start your day full of energy. We are happy you enjoyed our pool area with the peaceful environment and we feel honored to read you would love to return to our Dream Gran Tacande. We are looking forward to see you soon again in Dreamplace Hotels & Resorts on the Canary Islands.