Ratings based on 305 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller

clean hotel

Posted 14-Sep-2016 on Hotels
Very poor wi-fi service, terrible entertainment. Great staff.
4out of 5
for Everyone
by A verified traveller

Nice hotel

Posted 06-Sep-2016 on Orbitz
Pros: The staff was very nice and friendly. The rooms were clean and spacious. The facilities were beautiful.
Cons: Although the food was good overall, the food variety and selection could be improved (more local maybe). The animation at the pool was a bit much.
Location: The hotel location is not on the typical vacation strip. I would recommend renting a car to explore the island (Teide, Los Gigantes, Siam Park, etc.)
Nice hotel, wonderful staff. Animation was a bit over the top. Nice pools, but getting a pool chair is almost impossible. Nearby beach is quaint, relatively quiet, and clean.
4out of 5
by A verified traveller

Posted 16-Jun-2016 on Hotels
Poor wi-fi, food not great,good overall
4out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Jun-2016 on Hotels
4out of 5
for Everyone
by A verified traveller

No access to the beach.

Posted 17-May-2016
Pros: Common space design, helpful and pleasant staff.
Cons: I wish I was told about the standard of the room and lock of access to the beach, before the reservation.
Location: Volcano, pyramids, butterfly sanctuary, theater and much more. Very interesting area for people who are willing to drive.
Pleasant and friendly. Our room was a real disappointment Small room and very small bathroom.
4out of 5
by A verified traveller from Brooklyn N. Y.

no beach front accessible

Posted 14-May-2016
Pros: when I compering to other "RIU" hotels that we stayed in, it wasn't much to like
Cons: beach front (no way) ! to use queen size beds and pillows
Location: this capt Us a live and busy. beautiful shopping mall on water front, pyramids, volcano
in one word "disappointed" ! bathroom narrow entry with wide door, two single beds instead of one queen size bed, just not available !
4out of 5
for Getaway With Friends
by Anna

Relaxing Family Holiday

Posted 13-Apr-2016 on Ebookers
Upon arrival we were allocated a very small room with view over the car park. I complained loudly and were told to come back next day and speak to the Manager. Melissa the Manager arranged a new room for us the following day, a beautiful en-suite with balcony. The stay really made a difference after we got a new beatutiful assigned to us and after that we could relax and enjoy the holiday. Food & Drink to a very high standard and the kids entertainment excellent, it would have been nice with some entertainment for the adults in the evning.
4out of 5
by A verified traveller from florida

good place for families but....

Posted 25-Feb-2016
Pros: big clean hotel with good staff (except a couple)
Cons: change the food up a bit more... better education of how to take care of kids.
Location: tenerife is awesome. lots and lots to do
place was big and geared towards families. positives: nice pools. friendly staff. generally clean with big rooms. not so great: rooms had twin beds that were very uncomfortable. i would love to see mgmt sleep on them for a few days and see how they feel. we never had one good night of sleep:-( kids club messed up and left my child outside the club when she when to lunch. 8 year old - left unattended outside the door and crying when we showed up. so for the rest of the trip we did not use the kids club... the lady excuse was she claimed to ask my daughter (remember - 8 years old) whether she wanted her mom and dad OR go to lunch with her. so my daughter thought they would get us so she said parents... that was her excuse - leaving an 8 year old alone when we clearly told her at drop-off that my daughter should not be left on her own. she lady felt it is ok to ask an 8 year old what she wants instead of what we told her!!!!!! so, we did not use the kids club the rest of the trip. food - ok. same stuff every day that got old fast.
5out of 5
by Istvan

This traveller left a rating score only Posted 21-Feb-2016 on Hotels
5out of 5
for Everyone
by A verified traveller from Minnesota, USA

Great Hotel right next to the ocean

Posted 13-Jan-2016
Pros: Everything
Location: Was a little far to go into town, Costa Adeja, but there was a free shuttle and Adejae was a great little place.
Spent 10 days with our son & wife and grandson. Hotel is Very family oriented. All of the staff very friendly. Food was excelent and plenty to eat. All inclusive is the way to go. Would recomend this hotel to ANYONE. Weather at the time we were there was incredible, for the first part of Jan, 2016. Swam in the pools and in the ocian. Tenerife Island was awesome. Slept with patio door wide open every night and could hear the ocean waves hitting the beach we were so close. One of our best vacations ever.