Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel Best Tenerife

4 out of 5
Hotel Best Tenerife
Avenida de Antonio Dominguez, 6, Playa de las Americas, Arona, Tenerife

Reviews

8.0

Very good

Rating 10 - Excellent. 96 out of 270 reviews" "
Rating 8 - Good. 106 out of 270 reviews" "
Rating 6 - Okay. 44 out of 270 reviews" "
Rating 4 - Poor. 16 out of 270 reviews" "
Rating 2 - Terrible. 8 out of 270 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Barry

Stayed 7 nights in Jan 2024

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from staying here fully exclusive. The hotel and staff were excellent, my hotel room had a lot of issues like broken mirror, wood coming cupboard and the patio window had blown so couldn’t really see outside. It was clean though. The food wasn’t great, had difficulty getting something I liked for dinner. Snacks outside my pool were same everyday, burgers, pizza, hot dogs and chips. All drinks were non branded unless you paid extra on top even if all inclusive. Excellent location
Stayed 11 nights in Dec 2023

8/10 Good

caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel. Clean, comfortable, friendly, good food, good location and just all round good vibe. We upgraded to a superior room with pool view which was definitely worth it.
Stayed 11 nights in Nov 2023

6/10 Okay

Jordan

Stayed 7 nights in Nov 2023

6/10 Okay

Vincent

Liked: Cleanliness
Disliked: Room comfort
No air con during a heatwave
The bedroom in the hotel was excellent and all the staff were very polite and friendly. All the communal areas including the Resturant, reception and piano bar had no air conditioning which during the heatwave was not good. The food in the restaurant was very average for a 4 star hotel.
Stayed 12 nights in Oct 2023
Response from Management on 23 Oct 2023
Dear Vincent,Thank you very much for sharing your experience.We will analyze your comment about the air conditioning and thus be able to improve it.We also appreciate your mention of our staff.Thank you very much again.We hope to see you here soon.Kind Regards,Best Tenerife

10/10 Excellent

Darren

Stayed 7 nights in Sep 2023

8/10 Good

Darren

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel but rooms in need of an update and the rooftop terrace is awful. We paid for the superior room to gain access to the terrace, looked at it on day one and never visited it again! The main pool area and entertainment was top notch though! Food very repetitive but nice
Stayed 6 nights in Sep 2023

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Manager hotel on 22 May 2023
Dear Terry.Thank you very much for choosing our hotel Best Tenerife.We regret that we could not meet your expectations during your stay with us, but we would be happy to welcome you back in a near future. Kind regards.Best Tenerife.

6/10 Okay

karen, Stonehaven

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is in a great location & has really good staff. It’s tired but clean. Rooms really require an upgrade & in my option don’t rate 4*. The sealant round the bath was black, tiles broken & re fixed badly, mirror water damaged, furniture worn & damaged through time as they look like they’ve not attention for at least 15 years. With this said we didn’t spend a lot of time in the room. Bed had good mattress & shower was good which is most important to us. Food: we were HB. There’s an AI option and because of this the food isn’t the best or worst we’ve had so we switched dinner for lunch and ate out most evenings as we don’t like busy AI restaurants where each of us take different time picking food & some have finished eating before one of us even sit down! Pool: it’s fine but very cold! very strict about kids toys. There a waist deep pool which kids can use balls & sinkers but the deeper pool this isn’t allowed. No floats allowed in any of the pools. I wish they would remove towels left unattended before 10am. I hate having to follow suit with others & have towels down by 7.30am to guarantee a sun bed for the day. Many other Spanish hotels do this & it works well. Reception tell you when you check in so no issues & those who still reserve quickly realise their towels are gone! Entertainment: pretty dire to be honest but typical of an AI hotel. A naff English woman singing, crap karaoke….we didn’t bother going any other nights 🙈🙉
Stayed 10 nights in Apr 2023
Response from Manager hotel on 19 Apr 2023
Dear Karen.Thank you very much for taking the time to share your experience at our hotel Best Tenerife.We deeply regret that you found issues mentioned and we will work hard to improve all of them.We really hope to have the oportunity to welcome you again and check our improvements in all areas mentioned.Thank you very much again.The management.

10/10 Excellent

Veselin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The staff is very friendly especially the lifeguard on the kids pool.
Stayed 5 nights in Mar 2023

10/10 Excellent

Pawel

Stayed 8 nights in Dec 2022

10/10 Excellent

Adeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel so glad we picked it!
We have just come back from our trip to tenerife and it was fantastic. We were looking at a few hotels and we are so glad we chose this one. The location is fantastic, a few minutes away from the beach, it has a supermarket next door and we did not need to use a taxi or car to go anywhere as all the main spots such as las americas, los cristianos, adeje were all in walking distance. The staff at the hotel were very accommodating and helpful. The hotel itself has a large pool for adults and kids, a nice lounge for sitting, a kids area on the ground floor, a restaurant and a buffet. The only part I would criticise are the lifts, they take forever to come down and although there are 3 lifts they are quite small so if you are on the first or second floor its much faster to just take the stairs. Overall it was a great stay, the rooms were lovely and clean, very spacious with a lovely balcony, we were worried about noise levels but did not have an issue. Cant wait to come again and stay here! Fab!
Lovely stroll from the hotel
Hot drinks from the bar
Hotel at night
Balcony view
Stayed 4 nights in Feb 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Staff very friendly and helpful. Staff in restaurant in particular were very efficient.

6/10 Okay

Pawel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Manager hotel on 4 Oct 2022
Dear PawelThank you very much taking your time writing about our hotel Best Tenerife.We really hope to welcome you again in a near future.Best regards.The management

8/10 Good

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff easy check in .Bed large and comfortable
Stayed 1 night in Sep 2022

6/10 Okay

Elaine

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The first room we were put in was terrible the smell of sewer they tried to cover up with air fresher after 2 days of that I complained so they moved us to another room which was 100 times better!
Stayed 9 nights in Aug 2022
Response from Manager hotel on 22 Sept 2022
Dear ElaineThank you very much taking your time writing about our hotel Best Tenerife.We really sorry for the smell in the room which we did rapaired but we are happy to know you moved room and you were happy.Thank you very much again.Best regards.The Hotel Management.

4/10 Poor

Jairo, Englewood

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is not flexible at all, they have a pest, little not far from beach
Stayed 4 nights in Jun 2022
Response from DAVID on 22 Jun 2022
Dear Mr Jairo. We really sorry you did not enjoy your 4 days holidays at all. What we do not undestand its your comments about "we have a pest", which its not true, we dont know from where you get this information. We also want to remark, BEST HOTELS its always flexible with fair request. Kindness regards.

8/10 Good

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel , but no kettle n the room , and you had to be up at 730 to get a bed by the pool 😡😡
Stayed 7 nights in Apr 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location incredibly clean and well situated for shops and restaurants will definitely return
Stayed 7 nights in Apr 2022

8/10 Good

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a family break there for a week. The hotel is well situated, great rooms and a good pool. Top marks for the housekeeping team as the hotel runs a military cleaning operation of rooms and all communal areas. We were pleased that we didn’t book all inclusive mainly because of all the local restaurants to choose from each evening. We did however eat breakfast each day in the hotel which was good value once you got over the wastage that the poor hotel must incur due to the gluttony of people stockpiling plates of food!
Stayed 7 nights in Mar 2022

8/10 Good

Barry

Stayed 4 nights in Mar 2022

10/10 Excellent

Jolanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Friendly, enjoyeble stay, kids had discos every evening, pools clean, only damp smell in a room....
Stayed 8 nights in Feb 2022

6/10 Okay

Sveinn

Stayed 11 nights in Feb 2022

6/10 Okay

Mona

Stayed 5 nights in Feb 2022
Response from Manager hotel on 23 Feb 2022
Dear Mona, Thank you for rating us. We wish to have the oportunity to welcome you again in the nearest future. Kindest regards, Hotel Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
The room was noisy and they forgot to do room service one day and after asking then several times, they only brought us towels without performing the room clean-up. One night the fire alarm in the asile, false activated and made everyone woken up, after 5 min. they deactivated it. The place was good enough, close to everywhere. Stuff were friendly except the receptions!!!
Stayed 6 nights in Feb 2022
Response from Manager hotel on 25 Feb 2022
Dear Client, We apologies if we haven't been able to meet with your expectations during your stay with us, however, we thank you for your feedback and we are glad to know that you liked our great location and we will take all your comments into account to improve our service and be able to provide you with a great holiday in a near future if you give us the oportunity. Kindest regards, Hotel Management

8/10 Good

Elaine Phillips

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff. Buffet breakfast is excellent. Wifi is terrible and very unreliable. Main pool is not heated and was freezing. Kids pool heated so adult one should be too.
Stayed 4 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly family hotel
We enjoyed our time in hotel best. The clean and renovated rooms are large with 2 comfortable double beds,including extras eg safes and fridges. Travelling as a couple we didn’t use most of the facilities for families but everything is there. We got a bit fed up with the loud music round the pool some days but it’s a family hotel. The food was very varied, different theme nights, so something for everyone but sometimes a bit cold. Would we go again, probably. .
Stayed 11 nights in Jan 2022

8/10 Good

deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022

8/10 Good

Elizabeth

Stayed 10 nights in Jan 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at this hotel
Another great stay at this hotel and looking forward to staying there again in April. The new dinning room and buffet area are better than before and the hotel is really clean. Pillows very flat but didn’t ask at reception so I am sure this could’ve been resolved by me. They did not have an ironing board in the rooms or available at reception which would be a very, very small improvement.
Stayed 4 nights in Jan 2022

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness
Unimpressed
I paid £800 for a 7 night stay, 3 tvs in the room and non worked asked receptionist about this on multiple occasions to be told an engineer would call and fix it not once did any one come, had to pay for kettle in room even though is states on website that this is avalible! Cleaners where so friendly as where snack bar workers but everyone else in hotel where rude and unhelpful! Worth telling people that you can only pay card in hotel to purchase anything! The roof top pool needs to be paid to access! Cockroaches in room and told reception about this issue and they couldn’t care less
Stayed 7 nights in Jan 2022
Response from Manager hotel on 31 Jan 2022
Dear Elizabeth, We are sorry to read that we did not reach your expectations, we hope you give us the opportunity to work with you again, we will made amends to change the opinion you have from your first experience with us. Kindest regards, Hotel Management

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2022
Response from Manager hotel on 12 Jan 2022
Dear Jenny, Thank you for rating us. We would be happy to welcome you back if you give us the oportunity. Kind regards, Hotel Management

10/10 Excellent

Mikael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and priceworthy
Very priceworthy hotel, close to everything. For this price, I'm surprised!
Stayed 1 night in Jan 2022

2/10 Terrible

John

Stayed 9 nights in Dec 2021

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except hotel , wonderful staff and hotel was very clean . Kids entertainment was good
Stayed 9 nights in Dec 2021

10/10 Excellent

Amrit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like the name it was the best stay everything is within the walking distance
Stayed 4 nights in Dec 2021

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Not happy
Was a bit disapointed they said they had air conditioning but it didnt work it just made a noise and been on the sixth floor this was a problem the pool was ment to be heated but it was freezing we could not get in it and we where not allowed use the indoor pool so we are abit disapointed with it after paying 1000 euro for 10 nights
Stayed 10 nights in Nov 2021
Response from Manager hotel on 14 Dec 2021
Dear Daniel, Thank you for sharing your experience with us. We apologies for any trouble you've experience during your stay with us, we usually do so much better and we would like you to give us a second chance and be able to show you the real Best Tenerife experience. Kindest regards, Hotel Management

8/10 Good

Jon fannar

Liked: Cleanliness, staff & service, room comfort
Good location and really nice swimming pool area modern sundeck up on roof but u have to have a passkey to use that.
Stayed 7 nights in Nov 2021
Response from Manager hotel on 14 Dec 2021
Dear Jon Fannar, Thank you for sharing your comments with us. It is and honor to read you have enjoyed the most of your stay and that you highlight our good location as well of our swimming pool area. We would love to welcome you back in the nearest future. Warmest regards, Hotel Management

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast,
Clean and big hotel, breakfast is awesome we enjoyed it so much. Every night the hotel held some event shows for children or so, it finished at 11pm and you can hear it clearly. If you wanna stay in calm check it.
Stayed 4 nights in Nov 2021
Response from Manager hotel on 14 Dec 2021
Dear Guest, Thank you for leaving your thoughts up here, we are proud to read you highlight the cleanness of our facilities and our great breakfast. We are taken note on your remarks and we'll be happy to welcome back soon. Kindest regards, Hotel Management

6/10 Okay

JANET

Liked: Cleanliness, staff & service
Big rooms, comfy bed. Pool area too busy, no space between sun beds and everything from the bar came in plastic
Stayed 1 night in Nov 2021

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, especially the dining room staff who take great care and look after you. We’ve stayed here 4 times. The only down side was the occasional smell of ‘Spanish drains’ in the bathroom first thing on a morning. They are doing building work there at the moment but didn’t spoil the holiday.
Stayed 10 nights in Mar 2020