Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from biarritz

Posted 29-May-2016
Pros: plusieurs piscines avec différentes hauteurs, eau chaude.beaucoup de vagetation agréable. choix dans les menus et plats, bon niveau.
Cons: inutile de changer les draps et serviettes pendant le séjour, pour préserver l'environnement et les ressources.
Location: remonter du coté de "los gigantes" et plus au nord dont le TEIDE pour une végétation superbe et de beaux paysages et des villages plus authentiques .
excellent rapport qualité prix piscines agréables. beaucoup de végétation. plats et cuisine variées
4out of 5
by A verified traveller

Beautiful hotel!

Posted 28-May-2016
As soon as my partner and I walked into the hotel we were gobsmacked of how beautiful the hotel was! Food was amazing and the staff were really friendly. Swimming pool is beautiful and our room was clean every day. Close to the beach, restaurants and souvenir shops.
4out of 5
by A verified traveller from Oxford, UK

Nice hotel for affordable price

Posted 16-May-2016
Pros: Kind and helpful staff, good room service, good food, quiet location. A great improvement compared to October 2015 when the hotel joined Best Hotels
Cons: Wi Fi: it is really not very convenient to sit in the foyer to contact your relatives. Payed Wi Fi in the room (D850) was rubbish
Location: Nice promenade, a number of bars and restorants with live music
We stayed in Jacaranda for 10 nights and were very pleased by the high standard of staff service, good food, clean rooms and quiet location.
Comment from Hotel Management
15-Jun-2016 by Best Jacaranda, Hotel Management
Dear Victor, we are thankful for your comments, we are happy to read you feel our hotel has improved from last year. It is our aim to offer our clients the best service we can. We are now working to change our wifi services and for your next visit it could be changed. We are looking forward to welcome you in the near future. The Managament.
4out of 5
by A verified traveller

Great location and easy access.

Posted 04-May-2016
Dining hall too hot - air con needed. Selection of evening meals also need to be considered. Breakfast selection and quality okay.
Comment from Hotel Management
09-May-2016 by Hotel Management , Hotel Management
Thank you for your feedback. Good to hear you had a pleasant stay overall. We take note of your remarks for improvement. Best regards.
5out of 5
by A verified traveller

Good value hotel short walk from beach

Posted 18-Apr-2016
2 heated pools one for toddlers only as less than 40cm deep Food ok Beach lovely and close Not the nicest hotel in the world but not expensive either. Thought great value for money
Comment from Hotel Management
21-Apr-2016 by Hotel Management , Hotel Management
Thank you for your feedback on your recent stay with us. We are pleased that you found our location convenient for your holidays and we hope to welcome you again in the future. Kind regards.
5out of 5
by VICENTE RAMON

Posted 29-Mar-2016 on Hotels
Comment from Hotel Management
04-Jun-2016
Gracias por su valoración.
5out of 5
by A verified traveller

Posted 11-Nov-2015 on Hotels
Das Hotel ist recht groß, somit sind auch viele Menschen in dem Komplex. Im Speisesaal wird es somit recht schnell - recht laut. Aber das Personal ist auf zack und sehr freundlich.
3out of 5
by A verified traveller from Twickenham

Mother and daughter holiday

Posted 05-Nov-2015
Pros: 5th Floor pool bar staff friendly and helpful. Clean, comfortable and spacious room overlooking the road and therefore also the sea.
Cons: Remove the very ill-tempered female receptionist who was rude and snappy to guests in our hearing. Provide wider choice of snack lunches at pool bar.
Location: Short journey from the airport, some shops nearby and approx. 8 minutes walk from the promenade and beach.
The hotel was clean, comfortable and most of the staff were friendly and helpful. Food was buffet style for breakfast and dinner, and we could usually find something suitable to eat from the selection provided. Only the 5th floor pool area had sun from early morning and guests put towels on sun-loungers very early, to reserve their position for later. This, despite notices asking guests NOT to reserve sun-loungers. After the first day, we did the same! Arguments broke out from time to time, when guests noticed that some residents were 'saving' more loungers than they needed, and therefore removed the loungers from their 'guardian'. The snack bar at the ground floor pool provided a limited choice for a light lunch, and catered mainly for 'All Inclusive' guests, whilst we were on 'Half-Board' basis.
4out of 5
by Karin

This traveller left a rating score only Posted 05-Nov-2015 on Hotels
4out of 5
by A verified traveller

No ice cram for kids for 5 days not good enough

Posted 24-Oct-2015
Pros: See aboce
Cons: See above
No ice cream available for all inclusive for 4 days for kids in pool bar.