6 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Best Jacaranda

4 out of 5
Hotel Best Jacaranda
Avenida Bruselas, 4, Adeje, Tenerife

Reviews

8.2

Very good

Rating 10 - Excellent. 194 out of 591 reviews" "
Rating 8 - Good. 282 out of 591 reviews" "
Rating 6 - Okay. 85 out of 591 reviews" "
Rating 4 - Poor. 20 out of 591 reviews" "
Rating 2 - Terrible. 10 out of 591 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bathroom not clean around pool area not clean bedrooms floor not clean towels like bath mats
Stayed 4 nights in Apr 2024

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive hotel with several pools. One was heated and most popular. Great facilities including gym and archade with games for kids. I had a very large room, looked more like an apartment (minus the kitchen). The only let down was the food. A bit hit and miss.
Stayed 5 nights in Feb 2024

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. Great facilities with lots of pools on 2 levels to suit everyone. Dining room is large but even though it is busy, it was well run & organised. It was always immaculately clean with quality food & plentiful & well presented. Staff were polite & although there were always visible, they kept a low profile & didn’t spoil people's holiday with 'silly rules'. Great location with a 5 minute walk to the beach & shops & bars nearby There was nothing I didn't like about this hotel although some days the room towel were a bit thin & smaller when changed but this wouldn't stop me returning in the future
Stayed 7 nights in Feb 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay until the last day when the cleaner started banging on the door at 9am when check out wasn't until 12 so that spoilt and enjoyable stay as she wasn't having it telling me I had to leave
Stayed 3 nights in Feb 2024

6/10 Okay

Jordan

Liked: Staff & service
Don’t think this hotel should be a 4 star?
This hotel is in a great location! Not sure what makes it have the high star rating of a 4 though. I tend to book hotels based on there star rating and not the price as it usually gives you a good indication of what sort of hotel you will be staying at. The rooms seem very outdated and certain parts of the hotel also seem a little run down. It does have real potential to be a great hotel though. I just think I had an idea of what a 4 star hotel was… but this wasn’t that. (In my opinion) I usually stay at the Princess Hotel just down the road but it was fully booked when I booked my trip at short notice, that hotel is also a 4 star but completely different in standard. The one thing I will say though, the staff were so friendly and lovely!
Stayed 3 nights in Jan 2024
Response from Management on 11 Mar 2024
Dear Jordan,Thank you very much for your comment.We also appreciate that you highlight the positive aspects that you have found about our hotel such as its location and the good treatment of the staff.On the other hand, we regret that we have not met your expectations.We hope that despite this, you enjoyed your holidays.It would be a pleasure to welcome you back to our hotel.Kind Regards,Best Jacaranda

10/10 Excellent

Emma Elizabeth, Llanrwst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated close to shops and beach, hotel has plenty of options for food and drink. House cocktails are very watery and not mixed very well, but you can have premium cocktails for about €3 extra if all inclusive which was a little disappointing, the pool and table tennis was also expensive. Food was great, and staff were amazing. Definitely recommend this hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely holiday was had
Considering the size of this hotel, it seems to work seamlessly. We didn’t eat there. Every cheery, helpful staff.
Stayed 7 nights in Nov 2023

8/10 Good

ROBERT

Travelled with group
Liked: Amenities, property conditions & facilities
Great hotel. Clean, efficient and excellent location. Staff were friendly and helpful. Only issue was ver thin walls between the room
Stayed 5 nights in Nov 2023

4/10 Poor

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is definitely not 4 star it would be an acceptable 3* on arrival the toilet was coated in pubic hair, it was dealt with but extremely unpleasant have photos but not able to submit. The hotel is tires mirrors cracked mould in bathrooms
Stayed 4 nights in Nov 2023
Response from Manager hotel on 23 Nov 2023
Dear Andrea,We would like to thank you for taking some of your precious time to leave a review about our establishment.We deeply regret that we were unable to meet your expectations and that your stay with us was not to your liking, the only purpose of our work being that you enjoy your well-deserved holiday.I am glad that our staff were able to quickly resolve these problems and that you were able to enjoy your holiday.Best regards,Best Jacaranda

10/10 Excellent

Gudni Thor

Stayed 9 nights in Oct 2023

6/10 Okay

Simon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated
Hotel is in dire need of renovation, we had to switch one room due to bugs (tiny spiders) in the room. However, apart from that it seemed clean, and the staff was very polite and accomodating in resolving the room issue. Food was OK. So overall not that bad, but would probably not return...
Stayed 1 night in Oct 2023
Response from Management on 17 Nov 2023
Dear Simon,We would like to thank you for taking some of your precious time to leave a review about our establishment.We are proud that the staff treated you well and that you received the attention you expected and that our services were to your liking.We will take note of your constructive criticism in order to improve our facilities and services in the future for our esteemed guests.We hope you will give us another opportunity to improve your experience.Kind Regards,Best Jacaranda

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Plenty of restaurants & pubs. Live entertainment very good solo artist Weather excelkent 32° - 35° for October
Stayed 6 nights in Oct 2023

4/10 Poor

Jonathan

Travelled with family
Disliked: Staff & service
I’ve stayed at this property a lot over the years since 2001 and the food has always been great with lots of choice. Unfortunately this time around the food was extremely poor. I am not a fussy eater but I struggled to find anything to eat and I’m genuinely shocked at how poor the food was. The staff on reception came across as rude and abrupt and the rooms were quite small and uncomfortable. On a positive note, the pool areas and grounds are really nice. I will never stay at this hotel again.
Stayed 7 nights in Sep 2023
Response from Management on 28 Sept 2023
Dear Jonathan,First of all, thank you very much for sharing your opinion with us and for choosing us again to enjoy your holidays.I am very sorry that you did not find the hotel with the same conditions as the last time you stayed. Many years have passed and the menu wheel that we set is changing but we always try to have different dishes and themes so that all our guests are satisfied. On the other hand we are proud that the hotel and its facilities were to your liking and that you were able to enjoy our outdoor areas.Kind Regards,Best Jacaranda

8/10 Good

David, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality hotel, walkable distance to beach, bars and restaurants. Supermarkets and shop within a couple of minutes walk. Costa Adeje is beautiful and worth visiting. Only issues with hotel were (1) check in - the lady took my details but then didn’t tell me which room, where it was or give me my key - I had to ask her twice. (2) the room I was in was next to a mechanical / maintenance room - the noise from which made it really difficult to sleep at night (3) the room was next to main road and veranda opened up onto this rather than pool side. Meant it wasn’t worth using / sitting outside on an evening / night. Overall though the hotel was decent and clean with friendly staff.
Stayed 7 nights in Jun 2023

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very big hotel with good facilities and services, in a convenient location and with excellent food. Very - too - busy in the swimming pool area. Good customer service. Average animation team.
Stayed 8 nights in May 2023

10/10 Excellent

Felix Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space to chill out. Size of the complex is excellent. Loved my stay.
Stayed 8 nights in Apr 2023

8/10 Good

Angela

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Reasonable hotel for the price
Pool area steps where children use needs a good clean. Toilets are not cleaned as much as they should be. English breakfast very disappointing. No English bacon or sausages. Food on an evening varied and extensive. Restaurant very busy. A good location and a reasonable price. At the end of the day you pay for what you get.
This is the pool needing attention on the steps
Stayed 8 nights in Mar 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant surprise
Stayed 7 nights in Mar 2023

10/10 Excellent

Alexandru-Cristian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel for at reasonable price. Good location
Stayed 4 nights in Mar 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous complex breakfast was fantastic as was everything else will be back
Stayed 2 nights in Mar 2023

8/10 Good

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favourite place to stay! Rebooked already!
Another fantastic stay at the Jacaranda! Room was clean and a very decent size. Staff all super friendly and accomodated to all special requests. - massive shout out to the activity staff, mainly the two men that held the football and beach volleyball. They were so friendly and funny. Definitely made our experience so much better. - The heated pool was lovely as in the winter months it means you can still enjoy a swim. Only pointer would be that they could do with heating one of the top pools to, to spread people out at bit as sunbed hogging is an issue and the sun seems to hit the upper deck better later in the day. - Pool tables could use an update as ques and table cloth very old and tatty. Wish it was €1 not 2 but can't be too fussy. We just play a lot so ended up spending a fair bit on this. Had a fantastic time and will be returning again in September! Great location with lots around and beach only 5/10 mins walk. My new favourite place to stay!
Stayed 5 nights in Feb 2023

10/10 Excellent

Helen

Stayed 7 nights in Jan 2023

8/10 Good

Noreen

Stayed 2 nights in Feb 2023

10/10 Excellent

Yvonne

Stayed 7 nights in Jan 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organised hotel with friendly staff. Great facilities and great variety of food. Very handy to shops, beaches, nightlife and walks. We thoroughly enjoyed our stay there.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Worth a visit. If you go AI, just be prepared to have to grin at the basic level. Once you arrive you will realise they have a higher level of AI you are not told about when you save your hard earned cash and book online.

8/10 Good

Justyna

8/10 Good

Van Dong

8/10 Good

Malcolm

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A very comfortable hotel with a great good location for enjoying Adeje

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
We had a lovely stay over the christmas period. The hotel was perfectly located to the main beach area and shops/restaurants. Rooms were big and overall friendly staff. The food is average but does the job. It can get repetitive after a couple of days. Lots of choice for breakfast. There are 6 swimming pools but only one was heated so for this time of year was a bit disappointing. People were reserving sun beds even though posters asked people not too. Overall this is a good hotel for those wanting all inclusive drinks and breakfast. Nice pool terraces and good sized bedrooms.
Stayed 6 nights in Dec 2022

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Manager hotel on 10 Jan 2023
Estimado Roy,Muchas gracias por habernos escogido para pasar sus vacaciones. Esperamos que haya podido disfrutar de unos días de descanso.Un saludo

8/10 Good

Marcella

Stayed 7 nights in Dec 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always book to stay at Jacaranda,for the helpful and friendly staff Great rooms with pool or sea views,room safe,wifi and air con are all good.Thank you and see you again next time.
Stayed 5 nights in Nov 2022
Response from The Management on 13 Dec 2022
Dear Ian,Thank you for trusting us every time you visit our island. We are pleased to know we always meet your expectations and that you keep coming back.We are already looking forward to your nex visit.Best regards,

2/10 Terrible

Roman

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel does not correspond to the level of 4 stars! Not good food, no variety. There is no iron in the room! The entertainment program is terrible! If you stay at the hotel for less than 3 nights, you cannot pay extra and get "all inclusive"! Overall, I would not recommend this hotel to anyone!
Response from Manager hotel on 29 Nov 2022
Dear Roman,We deeply regret that your experience at our establishment was not satisfactory and that you did not like services highly rated by the rest of our guests. Like 98% of the hotels in Spain the room does not have an iron, but we do have an ironing service on request. Our company policy like many other hotel chains is to ask for a minimum number of stays in order to have the all-inclusive service. We regret again that your experience was not satisfactory and we will continue to work to improve our facilities and services.Kind regardsBest Jacaranda

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good as the last visit. Will be back again
Stayed 5 nights in Oct 2022
Response from The Management on 26 Nov 2022
Dear Gavin,Thank you for your positive feedback. We are happy to know we have been able to meet your expectations again this time and we are looking forward to your next visit.Best regards,

8/10 Good

shirley

Travelled with group
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2022

6/10 Okay

jane

Travelled with family
Too noisy, too many people, inconvenient the place is too big. Dining area is like a working canteen. Facilities less than average. Found lizards in the room.
Stayed 6 nights in Aug 2022
Response from The Management on 15 Sept 2022
Dear Jane,Thank you for taking the time to share your opinion with us. We are really disappointed to know you stay in our hotel did not live up to your expectations. We have forwarded all your remarks to the relevant management and we will use them to improve our services and facilities in the future.Best regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing
Hotel is in need of refurbishment. Staff are friendly however the food is not very inspiring, not very warm and choice limited. Plenty of sunbeds and pools to choose from. Very family orientated.
Stayed 3 nights in Jun 2022
Response from The Management on 23 Jul 2022
Dear Mary, Thank you for sharing your valuable feedback with us. We are sorry to know our hotel did not meet your expectations. We have forwarded your constructive remarks to the relevant management and we will use them to improve our services and facilities in the future. We thank you for your compliments to our friendly staff and we hope you can give us another opportunity to make you change your opinion about our hotel should your travels bring you back to Costa Adeje. Best regards,

6/10 Okay

Yanelis

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2022
Response from La Direction on 17 Jun 2022
Estimada Yanelis, Muchas gracias por haber compartido su opinión con nosotros. Sentimos que su estancia no haya cumplido con todas sus expectativas y esperamos que nos pueda dar otra oportunidad en el futuro si decide volver a alojarse en Costa Adeje. Un saludo,

6/10 Okay

Wendy

Travelled with group
Stayed 7 nights in Apr 2022

8/10 Good

priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Aaron

Stayed 7 nights in Mar 2022

8/10 Good

Lena

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is quite old, rooms very basic but clean. Pool area nice, roof top pool nice as well, although bar could have been opened earlier (like the pool bar on the ground floor). Great selection of food. The only frustrating thing is there are signs that it is forbidden to 'hold' loungers by the pool, however no one executes that. One day we looked out of the balcony shortly after 6am and there were plenty of loungers already 'taken'. People leave towels and come later during the day or not at all. Staff should be taking those towels away and free up space for those who really want to use loungers.
Stayed 3 nights in Feb 2022
Response from The Management on 19 Mar 2022
Dear Lena, Thank you for taking the time to share your opinion with us. We are happy to know you had a good overall experience. With regard to the loungers by the pool, we would like to bring to your knowledge that we do remove the towels early in the morning. Unfortunately, during the day it is not always possible for us to identify which sunbeds have been reserved and are not being used, as the guests who took them might be in the water, having a drink at the pool bar, etc. This is why we have more than enough sunbeds for all our guests. We sincerely hope you were still able to enjoy our pools and to see you again very soon. Best regards,

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with daughter and son for five nights in two rooms. Rooms cleaned every day and beds made which doesn’t always happen in big hotels. Staff very friendly. Our rooms were on 8th floor with views to pool but also out to sea and so we could see sunsets. We were on B&B and generally out all day popping back early evening to change and then walked out to find dinner. Really handy for del Duque beach (10 mins walk) and lots of restaurants within 5-10 mins. Pool area was very clean and there is a separate pool on 5th floor which tends to be adults only. Breakfast has a good selection but can get busy. As we were eating and then going out it was ideal for us and breakfast served from 7.30 to 10.30.
Stayed 5 nights in Mar 2022
Response from The Management on 12 Mar 2022
Dear Martin Thank you for sharing your positive feedback with us. It is great to read you were happy with our facilities and services and we hope to be your choice again the next time you decide to visit our island. Best regards,