Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from east sussex

nice hotel unruly guests at dinner

Posted 22-Oct-2016
Entertaining staff excellent as was our first cleaner. Excellent food but guests acted like animals pushing and shoving. One "gentleman" wanted to snatch the serving utensils out of my mothers hand whilst waiting for chicken to be sliced. Pool attendant hustled us away to clean pool area which was uneessary but on the whole a good holiday but the male room cleaners lacked the finishing touches
5out of 5
by A verified traveller from Warrington, Cheshire. UK

Great Hotel.

Posted 21-Sep-2016
Pros: Everything
Cons: Nothing
Location: Ideally situated for bars, restaurants, beach, public transport and theme parks.
This was our tenth visit and it never disappoints, staff are fantastic it's never a chore and always a pleasure to look after their guests. If only life could be this simple ?
5out of 5
by A verified traveller from London

Nice hotel

Posted 14-Sep-2016
Good value for money good selection of food would go again
1out of 5
by A verified traveller from london

Worst hotel I've stayed in

Posted 10-Sep-2016
I'm leaving this hotel 1 star because 0 isn't an option. This is the worst hotel I've ever been to and I'd seriously discourage anyone from going there. I saw some bad reviews before I went there and ignored them hoping that it was just a few fussy people. The worst part about the hotel is the food - I thought even if the food is bad surely pizza or chips would do as a snack but even that's really bad. The food is so bad that we have actually had to eat out every single night as we tried to ignore how bad it was until the point that all four of us had bad stomachs and a couple of us were actually sick. The meat was always undercooked so I stayed away from meat but the pasta was dry the pizza was tasteless and hard, I guess the chips were OK and there is a lot of variety but it's a lot of variety of bad food. The restaurant is like a school canteen except people will barge you out of the way for some fresh chips - in fact a school canteen would probably be offended by that comparison. We enjoyed our airplane food much more than the hotels food. We've just checked out and can't explain how happy we are about staying in another hotel tonight. The rooms are ok but average at the very best. When we arrived there were black hairs over our towels. I wouldn't recommend leaving your sunbeds to go in the pool as somebody will happily remove your towels and take the sunbed (even if your only gone 5 minutes in the pool). Sunbeds are ALL fully reserved before 8am, the only exception being
4out of 5
by A verified traveller from madrid

hotel muy grande y con gran zona de piscinas

Posted 02-Sep-2016
Al llegar tenian un problema con algunas habitaciones y nos mandaron la primera noche a otro hotel cercano. Es algo que te descuadra todos los planes pero por las molestias causadas nos ofrecieron estar el resto de nuestra estancia en TI (nosotros habiamos pagado MP) + parking, caja fuerte y wifi gratuito. La habiación era muy grande y comoda. Lo peor por decir algo negativo la bañera un poco antigua. El restaurante buffet estaba bien: desayunos muy completos y comidas/cenas bien. Como habia variedad de comidas siempre habia algo bueno para coger, aunque como en todos los buffet siempre hay alguna cosa no del todo buena. El hotel esta enfocado 100% a extranjeros pero si eliges el sur de Tenerife ya sabes a lo que vas, si no quieres ese tipo de turismo debes elegir el norte de la isla. En general muy buenas vacaciones.
4out of 5
by A verified traveller from UK

Nice hotel close to beach, shops, bars, restaurant

Posted 10-Aug-2016
Pros: A good location without being in the thick of things but accessible to other areas if you wished to visit. Particular liked the option of the top pool
Location: Plenty to do within walking distance, beach areas, bowling, golf, shopping, eating and entertainment. Five minute taxi ride to Americas.
Hotel is a ten min walk to the Fanabe beach and plenty of shops, bars and restaurants too. Spacious, clean and the staff are friendly too. If you like to walk there are also lots of shops, cafes, bars and restaurants along the front as well as other beaches. We also used local taxis to get Playas Americas which are about 8 or 9 euros. Room was spacious enough with pool view and balcony, with a daily clean and good air con. Food was plentiful and a variety of dishes to suit most appetites daily. Plenty of sunbeds and parasols but if you wanted to be by the bottom pool it required getting up early to reserve beds as everyone was doing this despite notices saying it was forbidden to do so. We were happy to go the top pools which have a bar, so we were getting up between 8 and 9 to secure beds which there were plenty, so not a big issue for us. We have stayed at the Jacaranda before and would stay there again as it offers all that we needed for an enjoyable, relaxing stay.
5out of 5
by A verified traveller

Comfy and modern hotel near to the beach

Posted 31-Jul-2016
Loved every minute of our stay, Such a modern and classy hotel with a great variety of food
Comment from Hotel Management
11-Aug-2016 by Hotel Best Jacaranda, Hotel Management
Thank you for your kind coments.
2out of 5
by Françoise from Bordeaux

Posted 28-Jun-2016 on Hotels
Trop grand. Le personnel très agréable mais on est noyé dans la masse . Nourriture variée mais de qualité très médiocre. Tout est payant...à l'arrivée on se retrouve avec une somme non négligeable à régler. Wi-fi qui ne fonctionne pas ou alors payante, coffre-fort payant parking payant etc etc etc ...
4out of 5
by LEAH from arona

hols 16

Posted 27-Jun-2016 on Hotels
Everything was great...just one thing the food wasn't great...found it difficult to find anything cooked through...
4out of 5
by A verified traveller

Posted 12-Jun-2016 on Hotels
Magnífico. Solo le falta algo de variedad en el bufé
Comment from Hotel Management
11-Aug-2016 by General Manager, Hotel Management
Muchas gracias por su comentario. Esperamos verles de nuevo en Best Jacaranda. La Direccion