Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Bournemouth

lovely comfy hotel

Posted 01-Aug-2016
Pros: The room, the quiet nights and the entertainment staff
Cons: The wifi should be better. More staff on reception
Location: We loved the black sand beach and found a great bureau opposite to book excursions. The island tour including Mount Tiede was great to see a differen
Just returned from a lovely week at this hotel. Room was great, very quiet at night and the beds (including the sofa bed in the lounge which I slept on) were really comfy. The entertainment staff worked really hard and there was something for all ages. The food was fine, good variety but spoilt by some guests being absolute pigs and taking way more than they needed. It was replenished very quickly but there was no need for people to take eg, a whole pizza, leaving others having to wait. The pool bar food was great for snacks during the day. Sunbeds werent an issue for the first few days but did get bad by the end of the week and when we left at 7 am for a trip one day there were already beds reserved. . The wifi also wasnt great. The hotel was advertised as unlimited wifi but it didnt really reach our room and was often over loaded so we were unable to get on - fine for me but not ideal for 2 teenagers!!! Reception also needed more staff. There was often only 1 person on and if someone was checking in or had long queries there was often a long wait. However, they were very helpful when you did get to speak to them. They sorted out our problems with the safe and dodgy toilet very quickly
4out of 5
by A verified traveller

Es muy cómodo y bonito

Posted 13-Jun-2016
La experiencia ha sido positiva seguramente volveremos muy cómodo habitación preciosa sólo un poquito más de variedad en la comida no estaría mal. Pero en general experiencia positiva
3out of 5
by jose antonio from El Rosario

El todo incluido da pena

Posted 24-May-2016 on Hotels
El todo incluido da un poquito de pena, poca variedad de comida y bebidas muy malas.
3out of 5
by aaron levi from Tenerife

Línea general satisfecho

Posted 10-May-2016 on Hotels
En general hotel está muy bien a excepción de los espectáculos que no pudimos ver ya que el espacio es pequeño y lleno de columnas que impide ver además de la gente se que queda de pie y deberían de tener toallas para dar a sus cliente en concepto de fianza ya que se nos quedaron olvidadas
4out of 5
by Gabriela from Tenerife

Recomendadisimo!

Posted 02-May-2016 on Hotels
La estancia genial. Hacía muchos años que no estaba y la verdad han mejorado para bien. Mucha variedad y rápida reposición en buffets, comida muy buena, atención excelente, ¡ninguna queja!
4out of 5
by Alain from Geneve

Hôtel sympathique mais pas du niveau de la chaîne

Posted 27-Apr-2016 on Hotels
Hôtel sympathique mais service de la restauration style grosse cantine Le cadre du restaurant était très triste comme dans une cave sans fenêtres de très belles piscines et personnelle très stressé beaucoup de travail
4out of 5
by A verified traveller from Rome

Vacanza mare e monti

Posted 20-Mar-2016
Personale cordiale e disponibile. Animazione ok! Avrei gradito più cura del dettaglio ,tipo cambiare gli asciugamani più volte alla settimana e magari con soggiorni di 1settimana cambiare anche le lenzuola!!! Buffet ricco ma molto confusionale.carrelli che vanno e vengono. Non sempre la connessione wifi è presente.
5out of 5
by A verified traveller

Lovely apartment hotel

Posted 04-Mar-2016
Lovely apartment hotel less than 10 minutes walk to the beach. Great food. Great place to bring kids. Good value for money.
3out of 5
by A verified traveller

Hôtel assez bas de gamme, beaucoup de familles

Posted 02-Mar-2016 on Hotels
Très grand complexe autour de plusieurs piscines, un peu tassé... Le restaurant n'a aucune vue, le bar non plus... Belle chambre rénovée, mais une route passante devant le balcon. Bon petit déjeuner complet. Par contre, il y a eu un problème -informatique, il semble- avec notre réservation, et là ils n'ont pas été au top du tout! C'est au client de trouver le numéro tel du Service Réservation, de téléphoner et de tout traduire pour eux ... nous avons perdu deux fois deux heures à régler ce problème de communication entre expédia/hôtels.com et cet hôtel Barcelo. Ce n'est pas normal, surtout pas en prenant le client de haut, et en réalisant que le client n'y est pour rien; nous aurions appréciés au moins un petit mot d'excuse et de regret...
5out of 5
by federico from modena

bella esperienza

Posted 17-Feb-2016 on Hotels
Siamo stati benissimo, cibo a buffet ottimo, ambienti molto belli, piscine spettacolari ma fredde, di calda c'è solo una vasca idromassaggio. La zona ed il paese sono molto tranquilli, noi siamo stati sempre in giro perchè abbiamo affittato auto. consigliato per chi non vuole alloggiare nelle zone prettamente turistiche. secondo me ottimo con auto al seguito.