Grand for a winter cycling break
We had a group of eight of us out on a late cycling break. The hotel worked really well for us as the rooms are a good size and we could keep our bikes there. All the rooms are apartment style rooms, with a living room, balcony, very small kitchenette and bedroom.
The hotel is also perfectly positioned for cycling, right at the foot of the hills on the West of the island.
We stayed half-board as it wasn't that much more expensive than B&B. The food was pretty grand, nothing exceptional, but we ate well every night.
One big thing was that the hotel has three pools and the middle one was closed for refurbishment. This meant that a good part of the pool area outside was a noisy, messy building site. It didn't really affect us as we were away from the hotel nearly all day, but a few other guests were pretty upset about it.
The hotel is huge and it's just luck whether your room has a decent view or not. If you're at the front of the hotel, you're close to the road, but you get a view over the water to La Gomera.
The hotel staff were fantastic and really couldn't be more helpful.
Comment from Hotel Management
29-Nov-2017 by Guest Experience Manager, Hotel Management
Thank you for your insights following your recent visit. We are always looking to improve and your comments are crucial to our future success.
We would like to inform you that on the webpage, we report about the building work and also the tour operators were previously advised. We regret the inconveniences it may have caused you, although we have two other pools opened.
We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.
We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests.
We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.
Thank you once again for choosing us for your stay in Tenerife and for your constructive critics, we look forward to receiving you again and have the opportunity to exceed your expectations.