3 outdoor pools, pool umbrellas, pool loungers

Reviews of Barceló Santiago - Adults Only

4 out of 5
Barceló Santiago - Adults Only
Calle La Hondura, 8, Puerto de Santiago, Santiago del Teide, Tenerife

Reviews

8.6

Excellent

Rating 10 - Excellent. 291 out of 639 reviews" "
Rating 8 - Good. 231 out of 639 reviews" "
Rating 6 - Okay. 81 out of 639 reviews" "
Rating 4 - Poor. 28 out of 639 reviews" "
Rating 2 - Terrible. 8 out of 639 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, relaxing!
Stayed 11 nights in Jan 2024
Response from Guest Experience Manager Barceló Santiago on 16 Feb 2024
Dear Alan,Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sound of the surf at night was quite amazing. No traffic sounds, no 'beach party' sounds. Just the crashing surf. Loved it.
Stayed 10 nights in Jan 2024
Response from Guest Experience Manager Barceló Santiago on 8 Feb 2024
Dear Philip, Thank you very much for your kind feedback.The serene soundscape provided by the ocean waves is indeed one of the unique aspects that we love to offer our guests. We're delighted that it contributed positively to your stay. We appreciate your high ratings on room cleanliness and service, as our team strives to maintain exceptional standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Would recommend:
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager Barceló Santiago on 6 Feb 2024
Dear Aimée,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Peace and quite, able to relax
Stayed 9 nights in Jan 2024
Response from Guest Experience Manager Barceló Santiago on 16 Jan 2024
Dear Guest, Thank you very much for your kind feedback.We regret to hear that the cleanliness of your room did not meet your expectations; our team is committed to maintaining the highest standards and will look into this matter. It's heartening to know that you found our hotel's condition to your satisfaction and received excellent service from our staff. We're delighted that the peace and quiet of our location contributed to a relaxing stay for you.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Jennifer, Porvoo

Travelled with partner
Stayed 7 nights in Dec 2023

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location setting, everything was amazing from breakfast buffet to night services. I really appreciated all the bilingual staff there to help with all needs.
Stayed 6 nights in Dec 2023
Response from Guest Experience Manager Barceló Santiago on 30 Dec 2023
Dear Guest, Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok holiday hotel.
Great views from the hotel although location wasn’t best. Very limited parking if you bring a car. Rooms were smart and clean. Dinner felt more like a canteen than upscale hotel. Nice pool area usual issues with people reserving sunbeds.
Stayed 5 nights in Dec 2023
Response from Guest Experience Manager Barceló Santiago on 11 Dec 2023
Dear Michael,Thank you for reviewing your stay with us.We're delighted to hear that you appreciated the stunning views from our location and found our rooms to be smart and clean. Our team works diligently to maintain high standards of cleanliness and guest satisfaction, so it's rewarding to know these efforts are noticed. We understand your concerns regarding the parking and dining experience. While we offer limited parking, we aim to manage this amenity to best serve all our guests and regret any inconvenience you may have faced. As for the dining atmosphere, we continually strive to create enjoyable meal experiences and we're sorry to hear that it did not meet your expectations on this occasion. We look forward to welcoming you back. Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Stayed for one night whilst touring Tenerife but will definitely return for a longer period.
Stayed 1 night in Dec 2023
Response from Guest Experience Manager Barceló Santiago on 5 Dec 2023
Dear Simon, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

8/10 Good

Najma Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hidden hideaway for a relaxing break. Hotel was lovely and clean, and my room overlooking the sea was beautiful. Some of the food options for non-meat eaters were limited but the dessert buffet made up for it!
Stayed 3 nights in Nov 2023
Response from Guest Experience Manager Barceló Santiago on 28 Nov 2023
Dear Najma,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be a clean and lovely retreat, and that the sea views from your room added to the beauty of your stay. Our team is glad that the dessert buffet was a highlight and sincerely apologizes for any limitations experienced with non-meat food options. We strive to cater to all dietary needs and will take your feedback into consideration to improve our offerings. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and great service!
Stayed 6 nights in Nov 2023
Response from Guest Experience Manager Barceló Santiago on 25 Nov 2023
Dear Jaclyn,Thank you for your positive feedback.We are delighted to know about your satisfaction with the stay and happy to know you had a lovely time with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with amazing views! Everything is near by. Staff were so friendly and very professional!
Stayed 5 nights in Nov 2023
Response from Guest Experience Manager Barceló Santiago on 15 Nov 2023
Dear Michael, Thank you very much for your kind feedback.We're delighted to hear that the views added a special touch to your stay and that our proximity to local amenities was convenient for your visit. It's heartening to know that our staff's friendliness and professionalism made a positive impact on your stay. We take pride in maintaining our property to the highest standards for our guests' enjoyment and comfort. Your commendation on the cleanliness and condition of our hotel is greatly valued. We're also glad that the service met your expectations, as our team is dedicated to providing exceptional experiences for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing birthday break
We had a lovely chilled out time at this beautiful hotel. We were initially BB basis and upgraded to AI for our last 2 days, as the food and drinks on offer were great. The only thing I didn’t agree with was that robes are only provided if you are AI, not BB. Also the pool towels have to be taken to/from the gym, not poolside, which the staff agreed was silly too. We had a lovely Deluxe sea-view room with a comfy king sized bed. We also booked the Bali beds for 2 days which meant we had waiter service and drinks in glasses. We’ll definitely return x
Stayed 4 nights in Nov 2023
Response from Guest Experience Manager Barceló Santiago on 10 Nov 2023
Dear Nicola,Thank you for sharing your review with us.We are thrilled to hear that you had a lovely and relaxing stay with us, and that you appreciated our beautiful hotel and its facilities. It's great to know that you enjoyed the food and drinks on offer and we're glad that you had a pleasant experience with our Bali beds.We appreciate your feedback regarding the robes and pool towels. We understand the inconvenience and will take your comments into consideration for future improvements. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Prity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marion

Travelled with partner
Liked: Amenities
Amazing location Can’t wait to return
Stayed 5 nights in Oct 2023
Response from Guest Experience Manager Barceló Santiago on 29 Oct 2023
Dear Marion,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Puerto de Santiago.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Jasmine Keziah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

2/10 Terrible

Mohammed

Stayed 7 nights in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable hotel with great amenities
Great, friendly and stylish hotel with lots of activities (no pressure to join in though!) and lovely breakfast. The pool area is spectacular with wonderful views of Los Gigantes. It's high up (5th floor) which is great for the view, but can be a bit exposed on a very windy day, however hot the sun is!
Stayed 3 nights in Oct 2023
Response from Guest Experience Manager Barceló Santiago on 24 Oct 2023
Dear Helen,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our hotel friendly, comfortable, and stylish. It's great to know that you enjoyed the variety of activities and the lovely breakfast we offer. We appreciate your kind words about our pool area and the views of Los Gigantes. Our location indeed provides a unique and beautiful setting for our guests to enjoy.e look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

8/10 Good

Delaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the pools and the views from the rooms are absolutely breathtaking. We did not love the no food to the room and no water bottles in the room. We also did not like the service, often waiters would only come to your table once and if you did not ask for water they would not bring anything. The bar always had a massive line.
Stayed 8 nights in Oct 2023
Response from Guest Experience Manager Barceló Santiago on 21 Oct 2023
Dear Elaine,We appreciate that you took the time to share your experience with us.We are delighted to hear that you loved our pools and the breathtaking views from the rooms. Our location on the cliffs of Los Gigantes indeed offers privileged views of the sea and La Gomera island.We apologize for any inconvenience you experienced. The roomservice and minibar is available under request with an extra cost. We appreciate your feedback on the service at the restaurant and the bar. We continuously strive to improve our services, and your comments will help us in our efforts. Rest assured that we will address these concerns with our team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a great stay once we were able to change rooms after 2 days (we started off with an accessible room which wasn't giving the vibe of the deluxe room we had booked). We went at a period (October) where the weather was beautiful, we could enjoy the very nice swimming pools but unfortunately the beach, which is the reason we booked this hotel, had been closed for a while so you might want to check that when you book. This hotel probably has the best view of the island, the sea view and views of the the sunset behind the Gomera are amazing. Parking is free all around the hotel but it's very difficult (or takes patience) to find a spot at the end of the day (the hotel's parking was full when we arrived). Breakfast is good but a bit repetitive after a few days. Animation is a bit heavy for a couple who prefers a quiet environment (music from the night animation is loud until past 11pm) but seemed to satisfy a lot of people there who were having fun.
Stayed 5 nights in Oct 2023
Response from Guest Experience Manager Barceló Santiago on 21 Oct 2023
Dear Alexia,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed the stunning sea views and sunsets, as well as our swimming pools. Our location does indeed offer some of the best views on the island, and we are glad you appreciated them.We apologize for any inconvenience caused by the initial room assignment and the beach closure. We understand the importance of meeting our guests' expectations, and we are sorry that the solutions provided during the stay were not satisfactory. Regarding the parking situation, we offer a parking service at a daily rate, subject to availability. We also appreciate your feedback on the breakfast and entertainment, as we continuously strive to improve our services to cater to all our guests' preferences.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

8/10 Good

Robert, Anthem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 3 nights in Sep 2023
Response from Guest Experience Manager Barceló Santiago on 7 Oct 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel clean and nice. Our team works hard to maintain a high standard of cleanliness and provide a comfortable atmosphere for our guests. It is great to know that our efforts have been appreciated.We would like to thank you once again for your kind words and for choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Taniya, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not diversified... I kinda felt out of place
Stayed 6 nights in Sep 2023
Response from Guest Experience Manager Barceló Santiago on 7 Oct 2023
Dear Taniya,We appreciate that you took the time to share your experience with us.We regret to hear that you felt out of place during your visit. Our hotel aims to create a welcoming atmosphere for all our guests, and we are continuously working on improving our services and facilities to cater to a diverse clientele. We appreciate your feedback and will take it into consideration for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Benjamin David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Callum William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Kamile

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Barcelo Santiago, overall really great experience, would highly recommend to friends and family. The views of Los Gigantes are breathtaking, we had 2 balconies with different views with sun lounges, which was so good if you just want some time alone. Staff were very friendly and helpful, occasional difficulties placing the orders and getting what you actually ordered, possibly due to language barrier. Staff are really hard working throughout the hotel. Areas outside hotel were beautiful and always tidy. The quality of food was really good, particularly enjoyed variety of fish, pizzas, fresh orange juice in the mornings. The area felt safe and quiet. The only thing that bothered me a little was the constant door slamming in the mornings, likely by other hotel guests, since we both like to sleep in good things we can noise cancelling headphones.
Stayed 7 nights in Jul 2023
Response from Guest Experience Manager Barceló Santiago on 19 Jul 2023
Dear Kamile,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed the breathtaking views of Los Gigantes and the comfort of your room with two balconies. Our staff takes pride in providing friendly and helpful service, and we are glad that you found them to be hardworking. We apologize for any difficulties you may have encountered while placing orders, and we will continue to work on improving communication with our guests.It's great to know that you appreciated the quality and variety of food, as well as the safe and quiet atmosphere of the area. We are sorry to hear about the door slamming issue you experienced during your stay. We will look into ways to minimize noise disturbances for our guests in the future.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views from this hotel were amazing. Staff and other visitors were all very friendly. Nightly entertainment was fantastic and I LOVED watching the mid morning workouts in the pool. The instructor seemed very enthusiastic. Our room was good, except we had two twins pushed together instead of a single bed. We also had large cockroaches in our room and on the patio. We stayed 3 nights and found at least 2 each night, 1 was on the bed. It made the room feel "dirtier" even though everything was very clean. Buffet was great, but food is limited. No room service, and the actual restaurant was not included in the "All-Inclusive" option. Since it was a short stay, it was bearable. Pools were fantastic and we were able to get lounge chairs each day. There is not really a beach, but around the area you could get down to the cliffs and get in the water. I was told there was a beach nearby in the town somewhere. If I were to go again, I don't think I would purchase the all-inclusive. There were restaurants and stores across the street, which would have given us more options.
Response from Guest Experience Manager Barceló Santiago on 8 Jul 2023
Dear Juanita,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed the amazing views, friendly staff, and nightly entertainment. It's great to know that our enthusiastic pool workout instructor made a positive impression on you as well. We apologize for the inconvenience you experienced with the bed arrangement and the presence of cockroaches in your room. We take cleanliness very seriously and will address this issue with our housekeeping team. Regarding the all-inclusive option, we understand that it may not suit everyone's preferences, and we appreciate your feedback. Our hotel is indeed located near various restaurants and stores, which provide additional dining options for our guests. We're glad you enjoyed our pools and the surrounding area.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing facility with SUPREME staff. Shout out to all the front desk staff, the great cleaning staff (that were very creative with our perpetually messy room) and the bartenders. We loved our stay here and would come back in a heartbeat.
Stayed 7 nights in Jun 2023
Response from Guest Experience Manager Barceló Santiago on 29 Jun 2023
Dear William,Thank you very much for your kind feedback.We are thrilled to hear that you had an amazing stay with us and appreciated our supreme staff, including the front desk, cleaning, and bartenders. Our team works hard to ensure our guests have a memorable experience, and it's great to know we succeeded in making your stay enjoyable. We're also glad that you loved our recently renovated hotel and its facilities. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Milva Sabrina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is mostly renovated, Oceanview is spectacular. Rooms are clean. Most of the staff were friendly, except for a few. Everything you need is in walking distance. Would definitely go back.
Stayed 9 nights in Jun 2023
Response from Guest Experience Manager Barceló Santiago on 20 Jun 2023
Dear Milva Sabrina,Thank you for your positive feedback regarding your recent visit.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular views, great location, and very clean. We had an amazing time! Highly recommend!
Stayed 4 nights in Jun 2023
Response from Guest Experience Manager Barceló Santiago on 19 Jun 2023
Dear Andrew, Thank you very much for your kind feedback and for your recommendation.We are pleased that you enjoyed your stay and that our location was convenient for you.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

rachael

Stayed 8 nights in May 2023

6/10 Okay

giuseppe

Travelled with group
Liked: Cleanliness, property conditions & facilities
Me and my friend stayed for one week, I booked a room with two separate beds but they gave us a room with a king size bed. We infomered the reception about the error, but they ignored us completely, and we had to share the bed. You have to pay for parking, it is not included in the booking, and it costs 10€ per day. On the positive side, they served good quality of breakfast and dinner; breakfast was included in the booking price, dinner costs 6€ a day.
Stayed 6 nights in May 2023
Response from Guest Experience Manager Barceló Santiago on 4 Jun 2023
Dear Giuseppe,Thank you for your review.We are delighted to hear that you enjoyed the quality of our breakfast and dinner offerings. It's great to know that our buffet selections met your expectations.However, we apologize for the inconvenience you faced regarding the room arrangement. We understand the importance of providing our guests their request. We are sorry that the solutions provided during the stay were not satisfactory. We look forward to welcoming you back. Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Robert

Stayed 5 nights in May 2023

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in May 2023

10/10 Excellent

sean andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing. Staff were excellent. Enjoyed a great break. Parking was hit and miss.
Stayed 6 nights in Apr 2023
Response from Guest Experience Manager Barceló Santiago on 29 Apr 2023
Dear Sean,Thank you for your review.It is rewarding to know that you had such a pleasant experience with us and that you appreciated our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.However, we note your comment about the lack of parking spacesWe hope to welcome you back in the future. Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Andrew Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel and an amazong holiday. Would strongly reccomwnd for a qiet relaxing time with good food. Thanks Barcelo!
Stayed 10 nights in Apr 2023
Response from Guest Experience Manager Barceló Santiago on 29 Apr 2023
Dear Andrew, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

2/10 Terrible

Jessica

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023

10/10 Excellent

Jacky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel in nice surroundings. Animation team great and offered lots of activities around the pool. Lots of sun beds and umbrellas but would be nice if the sun lounges had cushions and not very comfortable when lying on them all day. More variety on the food would be nice.
Stayed 6 nights in Mar 2023
Response from Guest Experience Manager Barceló Santiago on 9 Apr 2023
Dear {USER_NAME),Thank you for your review.We are thrilled to hear that you had an enjoyable time with us.Your kind remarks are a reward and an incentive for our team members to continue with their efforts to uphold our high standards.We have taken note of your comments regarding sunbeds and will review them for possible improvement.We hope to welcome you again in the future. Best regards,Guest Experience ManagerBarceló Santiago

8/10 Good

dale stephen

Stayed 6 nights in Mar 2023

10/10 Excellent

Ludmila

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Daniele, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room: Great location with amazing and dramatic views of the ocean and cliffs. Staff were super courteous and friendly. The terrace with the pools is amazing and one of the most relaxing places I’ve been. My room (superior ocean view) was clean and had amazing views. My room was also very quiet, as far enough from the night bar, I could sleep with the window open to the sound of ocean waves breaking on the rocks. Activities: The hotel runs some group activities by the pool like yoga and aqua gym every morning if that’s your jam. Most important though, great sightseeing activities can be booked from the hotel tourist centre like dolphin watching boat trip (there are so many dolphins!), and a tour of the national park including going on top of the 3000m Teide volcano (wear sunscreen!!). Food: The buffet was perfectly acceptable though international and not very Spanish. It also does not vary a great deal day by day. However, I found the restaurant choices in town disappointingly limited (very tourist-trappy), so I stuck to the buffet every day—half board is a great bargain. Breakfast is great. Amenities: The restaurant has an absurd and sexist no shorts policy for men at dinner (even nice dressy ones), while women can wear embarrassingly short mini skirts (honestly!). The gym is small and rather limited but it can work and it’s free. However, you have to pay extra to access the steam room and sauna which was frankly ridiculous. Great overall!
Stayed 5 nights in Feb 2023
Response from Guest Experience Manager Barceló Santiago on 12 Mar 2023
Dear Daniele,Thank you for sharing your opinion of your stay with us.We have noted your comments regarding your dining experience and will certainly be looking into this as we work to continuously improve.We are, nevertheless, pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.Moreover, we are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.Likewise, we are very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld.It is also very good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours.We hope to see you again in the future. Kind regards,Guest Experience ManagerBarceló Santiago

4/10 Poor

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Views of cliffs and Teide mountain, Excellent breakfast Helpful staff, pool area excellent and clean.
Stayed 14 nights in Feb 2023
Response from Guest Experience Manager Barceló Santiago on 27 Feb 2023
Dear Graham,Thank you for choosing our hotel for your holiday in Tenerife and for your review regarding your recent visit.We are happy to know that you enjoyed your stay. We look forward to your next visit soon. Kind regards, Guest Experience ManagerBarceló Santiago

4/10 Poor

Ashanti

YOU PAY FOR ROOM SERVICE THERES NO KETTLE IN BEDROOM STANDARDS COMPLIMENTARIES
Stayed 4 nights in Feb 2023
Response from Guest Experience Manager Barceló Santiago on 18 Feb 2023
Dear Ashanti,Thank you for taking the time to review your recent stay at our hotel.We regret that coffee and tea making facilities are only available in certain categories of rooms; a full description of our services can be found online.We hope we can provide you with an improved stay in the future.Kind regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality hotel with well deserved reputation
Lovely hotel. Great views from terrace. Excellent buffet food. Well deserved reputation
Stayed 4 nights in Jan 2023
Response from Guest Experience Manager Barceló Santiago on 31 Jan 2023
Dear Rhys, Thank you very much for your kind feedback.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Fergus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Xmas!
Thanks for a great Xmas!
Stayed 7 nights in Dec 2022
Response from Guest Experience Manager Barceló Santiago on 5 Jan 2023
Dear Fergus, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and you enjoyed our Christmas celebration !We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

10/10 Excellent

V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet. spa and wellness are fantastic. best views. choose a room wisely for a better view.
Stayed 3 nights in Dec 2022
Response from Guest Experience Manager Barceló Santiago on 5 Jan 2023
Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience ManagerBarceló Santiago

8/10 Good

Mila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to not have children around. Staff was friendly and helpful, the food was decent and the facilities were clean. Biggest complaint was the smokers, they didn’t stick to the smoking areas and we couldn’t keep our patio door open because of people smoking on their balconies. It was pretty difficult to escape the smoke smell. Other than that it was very relaxing and a much needed break.
Response from Guest Experience Manager Barceló Santiago on 30 Dec 2022
Dear Mila,We appreciate that you took the time to share your experience with us.The complete satisfaction of our guests is our priority and we will be looking into the concern mentioned in order to ensure the comfort of our future guests.Thank you for your lovely comments regarding the service you received from our team members, we will be sharing your kind words with them as we know it will mean a great deal.We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities