Outdoor pool, pool loungers

Reviews of Bahia Principe Sunlight San Felipe

4 out of 5
Bahia Principe Sunlight San Felipe
Avenida de Colon , 22, Puerto de la Cruz, Tenerife

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 247 reviews" "
Rating 8 - Good. 116 out of 247 reviews" "
Rating 6 - Okay. 28 out of 247 reviews" "
Rating 4 - Poor. 11 out of 247 reviews" "
Rating 2 - Terrible. 13 out of 247 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jukka

Stayed 21 nights in Nov 2023
Response from Bahia Principe Sunlight San Felipe on 27 Dec 2023
Dear Jukka,Thank you for the feedback of your last holiday in our hotel and for consider us a great value. We are looking forward to welcome you again. Best regards, Bahia Principe Sunlight San Felipe

10/10 Excellent

Sari

Stayed 7 nights in Nov 2023
Response from Aday Herrera on 12 Dec 2023
Dear Sari,Thank you very much for these beautiful 5 stars! We hope to welcome you again at Bahia Principe Hotels & Resorts. Kind regards,Aday HerreraBahia Principe Sunlight San Felipe

10/10 Excellent

Patrick

Stayed 4 nights in Dec 2023
Response from Aday Herrera on 12 Dec 2023
Dear Patrick,Thank you very much for your visit and for this fantastic recommendation. We look forward to welcome you again for another memorable holiday with us. Kind regards,Aday HerreraBahia Principe Sunlight San Felipe

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great sea view, close to Puerto De La Cruz historical center, nice staff, good food. Good place to relax. A few more deckchairs by the pool and a few more parking spaces would be welcome
Stayed 6 nights in Oct 2023
Response from Aday Herrera on 31 Oct 2023
Dear Jerome,Thank you very much for your detailed and friendly review of our hotel.We appreciate very much your very motivating comments regarding the quality of food & beverage offer and our professional staff.Also we have already forwarded your comments to the department in charge. We hope to welcome you again for another amazing holidays at Bahia Principe Sunlight San Felipe hotel.Kind regards,Bahia Principe Sunlight San Felipe

8/10 Good

MARÍA DEL ROSARIO

Stayed 7 nights in Aug 2023
Response from Aday Herrera on 25 Aug 2023
Estimada María,muchas gracias por haber elegido el fantástico hotel Bahia Principe Sunlight San Felipe para sus vacaciones en Tenerife y por compartir esta reseña.También queremos agradecerle la alta puntuación concedida, muestra del alto grado de satisfacción experimentado.Esperamos tener el placer de tenerle de vuelta pronto en Bahia Principe Sunlight San Felipe.Reciba un cordial saludo,Aday HerreraBahia Principe Sunlight San Felipe

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value clean and friendly stay
Excellent stay. Great value. Food was great staff friendly. Loved it when staff showed you to a table rather than the usual all inclusive scrum to get seated together. Food refreshed frequently and wide variety to suit picky kids. Hardly any queues to bar. Ok the lifts are a bit slow but if that’s the negative …. Definitely visit again
Stayed 3 nights in Apr 2023
Response from Aday Herrera on 4 May 2023
Dear Ian,Thank you for sharing this lovely review about your holidays at Bahia Principe Sunlight San Felipe hotel.We are delighted to know that everything went as expected during your stay. It's a great satisfaction to read your comments regarding food offer and quality, friendly and hard work staff and service.We would be happy to welcome you back for another amazing holidays at Bahia Principe Sunlight San Felipe.Kind regards,Aday HerreraBahia Principe Sunlight San Felipe

10/10 Excellent

Michel

Stayed 7 nights in Apr 2023
Response from Tetiana Hyliuk on 17 Apr 2023
Dear Michel,Thank you very much for leaving us such a great value of your recent stay with us.We would like to welcome you many more times at Bahia Principe Sunlight San FelipeBest regards,Bahia Principe Sunlight San Felipe

8/10 Good

Guy

Stayed 7 nights in Jan 2023
Response from Tetiana Hyliuk on 17 Jan 2023
Dear Guy,Thank you very much for sharing your opinion.We are looking forward to welcoming you again at Bahia Principe Bahia Principe Sunlight San Felipe.Kind regards,Bahia Principe Sunlight San Felipe

8/10 Good

Simon

Stayed 7 nights in Aug 2022
Response from Aday Herrera on 29 Dec 2022
Dear Simon,thank you very much for your visit to Bahia Principe Sunlight San Felipe and for your rating.We are very happy to know you enjoyed your experience at our hotel and we would be happy to welcome you back for another amazing holidays at Bahia Principe Hotels & Resorts. Best regards, Aday Herrera Bahia Principe Sunlight San Felipe

8/10 Good

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food was good, pool area well taken care off and staff in the pool bar area well helpful and very friendly. The lounge bar often had queues in the evening thought the staff worked very hard to keep things moving. Didn’t like the fact that only local spirits on offer for all inclusive and full price charged for branded spirits. Other hotel I have visited charged a supplement not full price.
Stayed 12 nights in Jun 2022
Response from Aday Herrera on 24 Jul 2022
Dear Hugh, Thank you very much for your detailed and friendly review of our hotel. We really appreciate also your comments regarding your stay with us and we are proud you mention as strength our facilities, the buffet and particularly the staff. We apologize for those aspects where the hotel has not met your expectations. Local drinks are included, international brands have an additional supplement with a very reasonable price. We would be happy to welcome you back for another amazing holidays at Bahia Principe Hotels & Resorts. Kind regards, Aday Herrera Bahia Principe Sunlight San Felipe

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and uninspiring
It’s a huge complex which was catering mainly for older and mainly German people. The staff were friendly. The lifts: only two out of three worked. In a full board or half board hotel like this the food was of poor quality. I suppose if you want lots of cheap food, this is the place. It’s a little out of the old town but is set near some fine coast with surfers enjoying the great waves.
Stayed 3 nights in Dec 2021
Response from Houda El Barche on 20 Dec 2021
Dear William, Thank you for your time in writing a review about your recent holidays at Bahia Principe Sunlight San Felipe hotel. We are glad to know that you had an overall nice holidays with us and enjoyed most of our hotel services. We took note of your comments regarding the food but we would like to point out that we offer a quality and variety food options, as our main goal is to achieve the best satisfaction of our guests and we constantly strive to improve our guests’ experience. We hope to welcome you again at Bahia Principe Hotels & Resorts. Kind Regards, Houda El Barche Bahia Principe Sunlight San Felipe

8/10 Good

henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Very good food, great service and friendly staff. Room very big and comfortable with great views. Clientele older so entertainment was focused on the older generation but still pleasant. Entertainment staff very friendly and really gave us great attention. Hotel location is fantastic, close to everything you could need.
Stayed 10 nights in Feb 2020
Response from RRPP on 29 Feb 2020
Thank you very much for your kind review. Regards, Yeray Mateo Bahia Principe Sunlight San Felipe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were brilliant. Nice to see so many smiling faces. They all worked extremely hard to make our stay special. The spa is wonderful and should be compulsory on the first day as it prepares you for a relaxing holiday. I can't praise the team highly enough. Thank you so much.
Stayed 14 nights in Nov 2019
Response from RRPP on 27 Nov 2019
Thank you very much for your kind review. We are delighted to know that you enjoyed your holiday so much. Kind regards, Yeray Mateo Sunlight Bahia Principe San Felipe

8/10 Good

StephT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, there was some building work going on at the hotel, and it we could hear drilling in the morning. There was also building work in the neighbourhood. Great location, the hotel is on the seafront and you only need to cross the road to get to the beach. It is at the end of the promenade and easy to get into town. The only other draw back was the air conditioning which was not having much effect, so we had to sleep on top of the bed as we were too warm.
Stayed 10 nights in Oct 2019
Response from RRPP on 31 Oct 2019
Thank you for you kind review. We apologize for the little inconveniences that you had with the buildings going on. And we truly hope to welcome you again very soon. Kind regards, Yeray Mateo Sunlight Bahia Principe San Felipe

6/10 Okay

elhanan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
1. At the time of the hotel reservation, free parking was guaranteed, in practice 10 Euro per parking day. 2. We ordered half board, actually at dinner demanded payment on all types of drinking including water. These two issues spoiled our stay at the hotel.
Stayed 8 nights in May 2019
Response from RRP on 10 Jun 2019
Dear guest, Thank you for your time in writing about your holidays at Sunlight Bahia Principe San Felipe hotel. We apologise for not having offered the expected regarding services. We have passed your comments to the heads of these areas to supervise it and take some corrective measures. We send you our best regards from Tenerife. Best regards, Arianna Santos Sunlight Bahia Principe San Felipe

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lifeguard on duty - dangerous!
I was watching my 2 kids in the pool since the lifeguard was not there when another kid running next to the pool slipped over the wet floor. His mom came to the rescue, but nobody else from the hotel came. When I went to look for the lifeguard, she was at the towel booth giving out pool towels to hotel guests. I asked her in Spanish what she was doing there since she had the lifeguard t-shirt on, and she said the front desk manager told her to be at the towel booth and watching the pool at the same time. 2 jobs at the same time?. She was annoyed that she was told to be at the booth when children were at the pool. She also told me she was the youngest employee in the hotel. She was sorry for not being at the pool when the child fell. Amazing that they have someone that young doing 2 jobs: lifeguard and serving pool towels. I wonder if that falls within the safety pool regulations in Bahia Principe hotel.
Stayed 3 nights in Apr 2019
Response from RRPP on 11 Jun 2019
Dear guest, We would like to thank you for taking the time to write this review about your last stay with us. We would like to give you our most sincerely apologies for the inconvenience you have mentioned and we would like to let you know that we have forwared them to the General Management to take it into consideration. We hope to see you again for a more experience in our Resort or others Bahia Principe Hotels & Resorts. Best regards, Arianna Santos Sunlight Bahia Principe San Felipe

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All-inclusive rip-off and irresponsible front desk
I purchased all-inclusive (breakfast, lunch, dinner and other meals/perks). When I arrived at the hotel and wanted to place a reservation for a theme restaurant dinner included in all-inclusive, the front desk told me that I needed to reserve at least a week in advance. A week? we were going to be there for 4 days only. So we missed it even though we paid for it. In addition to that, I was charged 20 Euros for parking outside (10 E fee and 10 E deposit). The deposit was refunded but not the 10 Euros fee even though parking was included in the all-inclusive. When I told the front desk, they actually denied that I paid for parking and they never returned me the parking fee. Amazing! I felt powerless because the front desk did not even listen to me, he kept cutting me off and saying that the payment was not in his computer system. In summary, a bad experience my family and I had at this Bahia Principe hotel. I would not recommend this hotel to my worst enemy. I also put a sad face for cleanliness because of the constant sewer bathroom smell. Totally disgusting. And of course, the front desk would not change our room because it was all full, even though I could find rooms available online. Where does Bahia Principe find these front desk people to hire? Do they train them to be polite with their customers?
Stayed 3 nights in Apr 2019
Response from RRPP on 11 Jun 2019
Dear guest, We would like to thank you for taking the time to write this review about your last stay with us. We would like to give you our most sincerely apologies for the inconvenience you have mentioned and we would like to let you know that we have forwared them to the General Management to take it into consideration. We hope to see you again for a more experience in our Resort or others Bahia Principe Hotels & Resorts. Best regards, Arianna Santos Sunlight Bahia Principe San Felipe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff. Food was ok but I preferred eating in the local restaurants nearby
Stayed 5 nights in Dec 2018

8/10 Good

R. G, Sheffield

Pleasant weekend
Pleasant stay at hotel looking a little tired. Needs a facelift otherwise good Massage and spa excellent. Good selection for buffet breakfast
Stayed 1 night in Sep 2018
Response from Sebastian Leber on 13 Sept 2018
Deatr clients, We would like to thank you for your opinion and we wish you all the best. Please do not hesitate to contact us. We would like to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Sebastian Leber on 9 Dec 2018
Estimado usuario, Queremos darle las gracias por su valoracion. Reciba un cordial saludo

8/10 Good

A

Liked: Cleanliness, staff & service, room comfort
:-)
Lovely hotel it just needs some more entertainment for the kids during the day.
Stayed 7 nights in May 2018
Response from Sebastian Leber on 27 Dec 2018
Dear guest, We would like to thank you for you nice review and we have forwarded your comments already to the entertainment department. It will be a pleasure to have you back in Bahia Principe

6/10 Okay

Mateen, Southampton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
EasyJet (budget airline) style 4* hotel
Good bits: - Very good location with great views - Some of the staff in restaurant are very friendly - Breakfast and dinner if very good - Rooms are neat and tidy Bad experience: - Booked a double bed but got two single beds, when asked they said it is not guaranteed, but when I asked for the difference in price they said they will not reduce it. - Staff at reception behave as if they are doing you a favour by letting you stay at their hotel - Parking is not free (even though the website says). They got only 3-4 places for the entire hotel and is reserved for their premium payers - Need to pay for safe - booked a half board assuming drinks like juices are included, but they didnt even give water for free, not even for a child. (So DONT book the half board) - Says Jacuzzi, Sauna, gym are available for members, but they all extra - No wifi in rooms or lounge, need to pay extra - Pool was useless (filled with really cold salty water) These extra fees were not clearly mentioned in Expedia booking. Not sure if it was expedia's fault or the hotel's. Who will find this hotel suitable: - Older people (I found 90% of the hotel with them) - All inclusive bookings I have stayed in many 4 star hotels and things like wifi, water, sauna, jacuzzi, gym were all included in the prices. That is what differentiates between 4* and 2*. My title is apt for this hotel. I didnt check the reviews before I booked this hotel, had I dont it, would have cancelled my booking immediately.
Stayed 4 nights in Feb 2018

8/10 Good

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location , friendly staff & clean room
Its well located easy going an clean hotel for the area. Nice staff
Stayed 3 nights in Nov 2017

8/10 Good

Tom, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel services
The concierge was not helpful as they would not help me with airport taxi service. The wifi (premium in room) was very slow and would often go out. The laundry service was expensive, wash a shirt was 8 euros and a new shirt cost 7 at the store down the road.
Stayed 14 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel close to shops and restaurant. Overall not I give it a 3
Stayed 9 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air con very noisy shower head broken bedroom door hanging off
Stayed 3 nights in Jun 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Have stayed here many times. Still excellent no complaints the staff, the food and the rooms all to a good standard. The only niggle was no parking available the car park is to small for the size of the hotel. Had to park on the supermarket car park up the hill. But you can purchase a long stay ticket from the car park office 20 euros for 4 days so not to bad.

8/10 Good

Dan, Liverpool

Liked: Cleanliness, staff & service, room comfort
Good location. Great staff
Good hotel with great staff. Small issues like: Wifi only available in hotel lobby; Having to pay a daily charge for use of a safe (albeit only a small charge €2.60 but you can't add it to your room bill so you have to go to reception to pay it);

8/10 Good

Trillium, London

Liked: Cleanliness, property conditions & facilities, room comfort
Great location on beach front
Huge selection of high quality dishes at breakfast and dinner. Reasonable room which was a bit cramped but modern and well furnished with beday, bath and shower and large balcony. Shower blew hot and cold occasionally but manageable and very high pressure was welcome. Room not facing sea directly but sea visible to the side and through buildings. Location at one end of Puerto de la Cruz is perfect as close to everything but still reasonably out of the way and right next to beach. Staff were reasonably friendly and unobtrusive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel grounds but poor entertainment
all inclusive somewhat limited and evening entertainment poor

6/10 Okay

jenny, england

Liked: Cleanliness, room comfort
Mostly good....
A good hotel for an older couple. We had Children (ages 14 and 12) who used the pool once, as games not allowed. No balls, floats anything. They could use the tiny pool, ankle deep, but this was freezing. Food OK, could be better but also could be much worse. Staff mostly great, but one reception male was very unhelpful. Lots of rules in general, think they should review all policies to make it a friendlier hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel tired and staff ignore you at reception.
This hotel once was a 4star hotel but it is tired and needs a refurb. We booked a double but got a twin, our room was on the very top floor so we had to carry our luggage up the last flight of stairs. Any time we went to reception the staff were very slow to acknowledge us. Our balcony was tiny with plastic chairs, everyone else had wicker chairs.. The shower pressure was hit and miss, the water was either very hot or freezing. We booked half board as we wanted to be out all day and not tied to returning to the hotel for lunch but we had to pay for every drink which I feel was unfair you should have at least been given one drink free with your dinner. We had to wear a wristband which I found really annoying so they would know what to charge us. I have stayed in several 4star hotels and this one I do not rate.

8/10 Good

Peter, South East UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A highly enjoyable stay

6/10 Okay

Deb, Gloucestershire

Liked: Cleanliness, property conditions & facilities
Great location
Although we booked all inclusive be aware that this does not include wifi (limited to only 1 Hour per day and then some sites blocked- expensive if you want to pay. You have to pay per device), extracharge for keysafe ( €25). Unfortunately these leave a bad impression. Food is plentiful but average. Best thing about this hotel is the location. Right by the beach and in the heart of the town so walkable everywhere. Plenty of decent restaurants nearby.

8/10 Good

Roger, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position for a hotel
Our only problems were with parking and the internet service. There are only very limited parking spaces at the hotel, with commercial parking not far away. But there is nothing written anywhere about how to access that parking, which cost us 30 Euros for a week (not bad). The receptionist's verbal description of what was available was a bit vague and included the option o park on street. Arriving lateish after a long flight, one wants more certainty than that. Internet access is free for an hour a day in the public areas near reception, but the hour cannot be taken in bits (i.e. the hour expires 60 minutes after you first log in). That is not very helpful. Those are the only complaints.

8/10 Good

mike, UK

Liked: Cleanliness, room comfort
restful holiday
my stay was restful, once the error of incorrect room booking was resolved on 2nd night, do all inclusive and not half board as otherwise restrictive with facilities. great for family and older couples. Not a single traveller location
view from hotel
must see

8/10 Good

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food but parking a problem
parking is a problem wifi is not free use of tiny bar fridge is not free excellent buffet

8/10 Good

george, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
There was only one elevator working when the hotel was full.Had long wait times.Staff is friendly, buffet meals had wide selection and good quality and presentation.We stayed in a standard room so was very basic comfort wise.We would consider going back, although Puerto de La Cruz has so many options worth trying.

8/10 Good

Aimee, Glasgow

Liked: Cleanliness, staff & service, room comfort
Great service
Staff are great at this hotel! The hotel itself does look dated in some areas and did lack atmosphere in the bar in the evening but we were visiting out of season. The pool area is great, and buffet selection was substantial, definitely one of the better hotels in this area of the town. If you climb up the hill there's a fabulous bar called Cafe Alba that has incredible sunset views and worth the treck!

10/10 Excellent

Julian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
Fantastic All-inclusive package, good food, good drinks. Staff work very hard to look after families.

10/10 Excellent

ellen, Glasgow

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the beach
Hotel very nice. Restaurant food good. Staff polite but most not that friendly. Pool area beautiful. Hotel room clean and comfortable. Activities at the pool good if you wanted to paricipate. BBQ at pool one day lovely idea. Resort lovely.

2/10 Terrible

beaz

Liked: Cleanliness, staff & service
Disliked: Room comfort
Unfortunately not what we expected
Unfortunately, we did not enjoy our stay here and left after one day. The staff were great and having arrived late in the evening we were very pleased that the hotel had taken the time and care to have dinner waiting for us (we had not asked). Our room was very small and our 3 single beds didn't give us much room - my son didn't even have a head rest (not that this would have been an issue if we had, had something to do apart from staying in the room). The weather was pretty awful and we were stuck in the room or in the bar for the entire day with towels around the doors. There wasn't much for my son to do apart from play on his iPad although staff had made an effort to put some games together for kids which took place in the bar also. It was like staying at an old social club unfortunately with a few sandwiches on the side (all inclusive) this was not what we had expected from a 4 star.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A Great place for a relaxing holiday, staff excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for couples wanting a quieter break
Great hotel in Great location, good buffet food too

8/10 Good

Christine S.

Liked: Cleanliness, staff & service, room comfort
Nice hotel, good food, excellent staff
Nice hotel in a good location. Staff friendly and helpful. Food excellent and staff in restaurant very attentive. All inclusive is a good deal. Entertainment limited but bird show and magic act are great. Towels free with deposit. Some car parking available on site which is free.

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,central location
Lovely relaxing holiday. Good location and quiet.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Nic, Hampshire, UK

Liked: Cleanliness, staff & service, room comfort
End Feb Visit
We went for the final weekend of Feb/beginning of March which was colder than expected but pleasant nevertheless. The hotel was clean and comfortable although the room smelled of drains. The food was plentiful but only adequate with regard to flavour and quality (tinned fruit for breakfast and squash not juice). There were two front desk staff whilst we were there - one a super young lady who answered questions helpfully and cheerfully. and an older taciturn gentleman who appeared to prefer to cater to the German visitors.There was some evening entertainment which was good but the cocktails were poor. Overall however, we enjoyed our stay and it made an excellent base for what we wanted to do in the area.

8/10 Good

Menna, Old Colwyn, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for all our needs
Our stay at San Felipe was mostly enjoyable but there were some things lacking. We arrived at 10pm, after problems with transport from the airport and were pleasantly surprised to be offered a cold buffet, (which another guest told us about), along with a welcome drink. The fact that there was 1 hour free wifi available was not explained to us and we ended up paying the daily rate, for the duration of our stay. We were also not aware prior to arrival, that there was a charge for the safe. Whilst watching tv was not a priority, it was disappointing to have only news channels, and a very old film, on the Arts channel, in English. We had the half board option but did expect, as we've had elsewhere, for there to be soft drinks or at least water, to drink, with our evening meal, which we didn't have to pay for. We were only able to book one trip, before we arrived but were assured that there would be someone available to help us with booking more trips. Unfortunately, the only people around were unable to help us, as they didn't speak English and we don't speak enough Spanish. The only help we got was being given a trip list, with minimal details. The reception staff then had to book the trips we wanted, for us and they were busy enough, as it was, so this seems unfair for all involved. All the staff in the hotel were incredibly helpful, hard working and professional, from the receptionists to the staff in the dining room. We will return.

10/10 Excellent

Vicky, Cwmbran, Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely holiday, would recommend.
Lovely hotel, staff, environment and would definitely recommend to others and may stay again if returning to Tenerife. We had a corner junior suite with a wrap-around balcony which had a lovely main view of the pool and a side view of the sea. The room was spacious and spotless but did not have any coffee making facilities, which we would have liked. Housekeeping was excellent. The added bonus of having the children sleep in a separate TV room within our room meant we could put them to bed first without having to have all the lights out at their bedtime. This was a lovely change as on previous holidays we have always shared with the children. We loved the three pools which our children spent mostly of the holiday in and the added security of a life guard and again the cleanliness was excellent. The children also loved the mini-club and mini-disco activities. I have only given 3/5 for room comfort as the air-con was not good. It smelt of cooking as if it came through the kitchens first (a little odd, given we were on floor 9) and it was not cold. It was moving cooler air about but not enough to make us comfortable on the hotter days. As we were on floor 9 we resorted to leaving the sliding doors open in our room and we benefitted from the sea breeze then. Obviously we couldn't do this in the children's room for safety reasons. Hotel is a little dated but lovely.