Our stay at San Felipe was mostly enjoyable but there were some things lacking.
We arrived at 10pm, after problems with transport from the airport and were pleasantly surprised to be offered a cold buffet, (which another guest told us about), along with a welcome drink.
The fact that there was 1 hour free wifi available was not explained to us and we ended up paying the daily rate, for the duration of our stay.
We were also not aware prior to arrival, that there was a charge for the safe.
Whilst watching tv was not a priority, it was disappointing to have only news channels, and a very old film, on the Arts channel, in English.
We had the half board option but did expect, as we've had elsewhere, for there to be soft drinks or at least water, to drink, with our evening meal, which we didn't have to pay for.
We were only able to book one trip, before we arrived but were assured that there would be someone available to help us with booking more trips. Unfortunately, the only people around were unable to help us, as they didn't speak English and we don't speak enough Spanish. The only help we got was being given a trip list, with minimal details. The reception staff then had to book the trips we wanted, for us and they were busy enough, as it was, so this seems unfair for all involved.
All the staff in the hotel were incredibly helpful, hard working and professional, from the receptionists to the staff in the dining room.
We will return.