6/10 Okay
Markus
Travelled with partner
16 Mar 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Characterful, historic inn with lots of interesting features and set in beautiful countryside South of Bath. Well-renovated, comfortable and quiet bedrooms. It has the potential to be a four-star gem. Unfortunately that wasn't our experience.
We arrived and struggled to find Reception: signs for this pointed to a busy bar. Nobody greeted us or gave directions; the check-in point turned out to be in a dining room and several staff passed by but we were kept waiting. The bed was comfortable and the bed room was well-renovated, but small with a tiny bathroom and cramped shower cubicle. The breakfast menu looked excellent as others have reported, but delivery did not match expectations while the service was gruff and rude. Staff pushed past us into the dining room. Muzak was piped through the speakers. Supposedly "flat white" coffee was weak and tasteless. Fruit juice appeared to be out of a cheap supermarket carton. Eggs Benedict came on stale untoasted muffins, shakshuka was watery and served with overcooked eggs; a question about the preparation time was brushed off because "you're not in a rush". When requesting water, one tiny glass was brought for one of us but not the other; when asking for bread, no honey was available and we had to choose either jam or marmalade.
Markus
Stayed 1 night in Mar 2024
