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Reviews of Residence Inn by Marriott Killeen

3 out of 5
Residence Inn by Marriott Killeen
400 E Central Texas Expy, Killeen, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 314 reviews" "
Rating 8 - Good. 81 out of 314 reviews" "
Rating 6 - Okay. 24 out of 314 reviews" "
Rating 4 - Poor. 13 out of 314 reviews" "
Rating 2 - Terrible. 8 out of 314 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.
Stayed 1 night in Apr 2024

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service, amenities
The stay was really nice except for the elevator was down after my first day and I have medical issues with my hip and foot so climbing stairs was very difficult for me and they didn’t try to accommodate me with a ground floor room! A really above board hotel stay except for the elevator, I would have expected more from them to accommodate me!
Stayed 5 nights in Apr 2024

6/10 Okay

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect to view the Total Eclipse. It was highly overpriced, however (but, all hotels were trying to make a buck - and I understand that). That said, our room was very nice... **BUT**...it was as if someone was moving furniture above us at all times of day/night (1am, 3am, 5am, 2pm, 5pm, 11pm - yes, those are the actual times). And this was for the 3 of the 4 nights we stayed there. We tried to get an upper floor, but 2nd floor (out of 4) was the best they could do. The low frequency THUMP, THUMP, THUMP of the upstairs is the only thing that spoiled the stay. Even with earplugs, the low frequency thump goes right through enough to wake me/us up (we were in bed at 9pm, and awake at 7am ... contrast to times, above). Too bad this expensive hotel couldn't have better floors that would prevent all walking to be EASILY heard in the room below.
Stayed 4 nights in Apr 2024
Response from Mgmt on 16 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve our guest experience.We apologies that we fell short of meeting your expectations during your stay. We valued you as a guest and I will follow up on the inconvenience you encountered to prevent from occurring in the future.Thanks for giving us the opportunity to serve you. If you need anything else, please let us know.Sincerely,Management

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service
Although the room was very clean and tidy, the carpet was very worn with a large tear in it. The bright blue walls in the bedroom and the vivid orange in the kitchen area could probably be updated. Overall, our stay was pleasant and the lady in charge of the breakfast area was exceptionally nice.
Stayed 3 nights in Apr 2024
Response from Mgmt on 16 Apr 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We valued you as a guest and your feedback has been shared with the hotel team as a way of learning and improving our guest experiences. Once again, I appreciate you taking the time to share your feedback.Thanks for choosing us as part of your stay.Sincerely,Management

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with awesome amenities and the staff was very friendly and helpful!
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very classy
Stayed 2 nights in Jun 2023

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was great except for the coffee bar and gym. At approximately 0730 on Saturday I went to get coffee and the creamer in the carafe was completely empty so I was going to use the alternate in the individual cups which was also empty. I looked for assistance and there was nobody at the front desk so I looked in a room adjacent to the kitchen and there was another guest waiting for a middle age woman who was texting on her phone oblivious to us standing there. I informed her that the creamer was empty both the carafe and the individual cups. Is there someone to insure that this is done before the guests arrive whether it be the kitchen staff or front desk? Not sure if management is there on the weekends but at least assign somebody to oversee that everything is stocked and ready to go. Maybe if the staff member was not on her phone in the back room texting this would not have been an issue. Everything else was great!
Stayed 4 nights in May 2023

6/10 Okay

Teri

Travelled with family
Liked: Cleanliness
They couldn’t provide quarters for washing. The rooms were dated and housekeeping was short staffed so couldn’t help much. The breakfast didn’t have much.
Stayed 3 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet. The room was nice sized. The bed was comfortable enough. Great water pressure, I actually enjoyed my shower.
Stayed 1 night in Dec 2022

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas visit with my soldier
I have stayed at this hotel 2 years in a row. Friendly & helpful staff. Clean comfortable suites with awesome kitchen.
Stayed 3 nights in Dec 2022

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

AL, desoto

Business traveller
Liked: Staff & service
okay staff is great.

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large enough to move around in comfortably and clean. Breakfast was good
Response from HMGMT on 19 Dec 2022
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.

4/10 Poor

Kendall

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool had a film of scum across top so we didn’t swim. Air conditioning blasts on and off through the night so loud you can’t sleep. And blows over the top of bed.
Stayed 3 nights in Oct 2022

8/10 Good

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in May 2022

10/10 Excellent

Scott

Stayed 1 night in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2022

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had roaches and the mattress had blood stains the coffee maker didn’t work that just tops my list
Stayed 2 nights in Feb 2022

8/10 Good

Leana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, hotel was clean.
Stayed 1 night in Jan 2022

10/10 Excellent

Dolaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 3 nights in Oct 2021

8/10 Good

Isaiah

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 26 nights in Sep 2021

4/10 Poor

Janice

Travelled with family
Stayed 6 nights in Aug 2021

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent hotel.. Best in town
Stayed 1 night in Sep 2021

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean , room was nice and clean , conveniently located , breakfast had very limited choices.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It met my needs for my week long visit. I enjoyed having a full kitchen and the sitting areas for dining and watching TV. The staff were very helpful and friendly when I had questions.
Stayed 7 nights in Aug 2021
Response from RIGM on 23 Aug 2021
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and that you enjoyed your stay. Respectfully, Management,

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price
It was over priced for that one night i come every year an for some reason picking up my daughter for the summer coming from Augusta Ga that was different
Stayed 1 night in May 2021

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not impressed
The front desk personnel is less than welcoming. The icemaker was not working Mold around the Bathtub Icemaker in refrigerator that I was instructed to us for ice did not work I had to purchase ice. Residence Inn should be a lot better than this
Stayed 1 night in May 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Parts of the room were updated, but the bathroom was not. For the price the amenities were not very good. The staff was very friendly. I would probably not stay here again.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it let me have my service dog with me. great place to stay.
Stayed 1 night in Apr 2021

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
I always stay here when I want to get away!! Every time it has been a great experience
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms. Front desk staff flexible with late check out.
Stayed 1 night in Dec 2020

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint would be I wish they had better blankets. Everything else was great.
Stayed 1 night in Dec 2020

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast bummer
It was all good. I didn’t care for the breakfast options, I understand the whole Covid-19 safety but breakfast needs to better then a pack and go.
Stayed 1 night in Dec 2020

2/10 Terrible

Erica

Stayed 4 nights in Dec 2020

8/10 Good

C.L.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Great people!
Great staff, but hotel was well used. It had no cover for loading/unloading (and it was raining). Parking was not ideal, and hotel was older, probably in need of an upgrade. The staff was very nice.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, staff very accommodating to my needs.
Stayed 3 nights in Aug 2020

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Ants & Roaches
If you book with this hotel, please check under the couches and beds. There were ants all in the couch and on the floor. On top of having ants, I had to kill two roaches with one being a huge cockroach! The carpet was torn in places and the ceiling was peeling in spots. On the upside, the a/c worked great, but I do not plan on staying here again
Stayed 2 nights in Aug 2020

6/10 Okay

Trazarra

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bugs
The hotel is good but our room had cockroaches. I had to buy bug spray.
Stayed 15 nights in Jul 2020

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020