2 outdoor pools, free pool cabanas, pool umbrellas

Reviews of Hotel Villa Bejar Cuernavaca

4 out of 5
Hotel Villa Bejar Cuernavaca
Domingo Diez 2350, Cuernavaca, MOR

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 266 reviews" "
Rating 8 - Good. 91 out of 266 reviews" "
Rating 6 - Okay. 47 out of 266 reviews" "
Rating 4 - Poor. 13 out of 266 reviews" "
Rating 2 - Terrible. 16 out of 266 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

samar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent rooms. beautiful surroundings and gardens. Very clean and very good service.
Stayed 4 nights in Feb 2024

2/10 Terrible

Kirsty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the honeymoon suite with jacuzzi specifically as it came with the jacuzzi. When we arrived we were told that the jacuzzi would need cleaned before we could use it (why they didn't have this ready for our arrival I don't know?) So we went for dinner, came back and asked for the jacuzzi to be set up. We were then told we can't use this after 8pm, which defeats the purpose of us booking this room. After some back and forth they agreed to send a cleaner up to clean it out (it was so dirty) and we could only use it like a bath. The room was really old and basic. Looks better in the pictures. They charge for everything in the room ridiculous prices including a bottle of water. We never ate breakfast as they also charge ridiculous prices for that (600 pesos per person ) The swim up pool bar wasn't open during our stay. Overall it's highly overpriced and was disappointing. The valet parking service was good.
Response from Laguna on 12 Jan 2024
Estimado Sr. Laguna.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

8/10 Good

Francisco

Stayed 2 nights in Nov 2023

2/10 Terrible

Isabel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Srita Rodriguez on 26 Oct 2023
Estimada Srita. Rodriguez.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar. Esperamos verle pronto de regreso. Saludos cordiales

10/10 Excellent

Hugo

Stayed 1 night in Oct 2023

10/10 Excellent

JOSE LUIS

Stayed 1 night in Sep 2023

10/10 Excellent

Miriam

Stayed 2 nights in Aug 2023

10/10 Excellent

José de Jesús

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and kind. Never had to asked them twice for something. Regarding the food you some people might think it is something expensive ordering from the menu. But it is worth it. Everything is cooked at the moment and they make their own bread which is delicious. A really good place to relax
Stayed 2 nights in Jul 2023

10/10 Excellent

bertha

Stayed 1 night in Nov 2022

6/10 Okay

Erik, Las Vegas

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Anny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2022

10/10 Excellent

Aurelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the garden and the continental breakfast.
Stayed 2 nights in May 2022

8/10 Good

Ophelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small , but is very nice, has very nice green areas, confortable and very clean. Hi’ll returned again and recommended. Ophelia scanland
Stayed 2 nights in Mar 2022
Response from Reservas. on 11 May 2022
Muchas gracias por sus comentarios. Los esperamos próximamente.

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veey nice hotrl
Stayed 2 nights in Nov 2021

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel, amplias habitaciones.
Buen hotel, excelente servicio del staff. Habitaciones amplias, limpias y cómodas. Supero mis expectativas.
Stayed 1 night in Nov 2020

10/10 Excellent

Matthew Olushola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Housekeeping lady was really nice she kept our room really clean and nice. Other than that the valet parking stuff was really rude. The rooms were really outdated furniture was falling a part.
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2019

8/10 Good

NH, Las Vegas

Liked: Cleanliness, amenities
Beautiful gardens, pleasant staff, ample rooms, convenient location
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean and peaceful. I like the 3 swimming pools, and the restaurant.

8/10 Good

carrie, il usa

Liked: Cleanliness, property conditions & facilities
Old world feel
The Nieghborhood wasn't great but once your behind the mile high Walls it was beautiful gardens and topiarys,not what I would call a resort but I loved the old world feel,very peaceful

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Villa bejar
The room was so cold, and the hotel looks old.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We really got busy days visiting family and in the end the long walk to our room plus the stairs and no AC will take a toll in us. The room service was excellent.

6/10 Okay

Jennifer, San Antonio

Liked: Cleanliness, staff & service
Grounds are beautiful, rooms need updating
We stayed at Villa Bejar because it was close to friends and family in Cuernavaca. The highlight of our room was the private patio and small garden that was attached to our room. What turned me off was how there were surcharges for everything, even drinking water and a crib! These are basics that should be included in the price of the room. The furnishings also need updating. The room was clean and spacious but I honestly expected more for the price.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Jim, Corpus Christi, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Villa de Bejar, Cuernavaca, Morelos, Mexico
This was our second stay at this hotel. We love it! It is our choice for a place to stay in Cuernavaca.

10/10 Excellent

RODRIGUEZ, Mexico City

Liked: Cleanliness, property conditions & facilities, room comfort
Good
I will come back

6/10 Okay

Manuel, Mexico Vity

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our recent visit
We expected more from the hotel mainly about being it quiet. We were in a room in the second level and a lot of noise started eraly in the morning, other rooms closing, chairs being move around in the other rooms, high level music, voices in the hall. In the other hand, we found the people at the restaurant very friendly and ready to serve. Food was also very good.

8/10 Good

alex, los angeles, ca

Liked: Cleanliness, staff & service, room comfort
nice hotel cloce to the down town and the free way
in overal this hotel is good nice pool, clean rooms, i recomended this otel

10/10 Excellent

ARi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
very comfortable and nice

6/10 Okay

Shiko

Disliked: Cleanliness, staff & service
More or less ok....
Not a bad hotel but not ideal as well. Generally good atmosphere and food, facilities are ok.

10/10 Excellent

Suzy, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with my Hotel choice in Cuernavaca
We rented two rooms on the ground floor because there was a wheelchair in my party of 6 pax. The facility was friendly to accommodate the wheelchair; however, manouvering the wheelchair throught the facility was a challenge since there are very steep cobble stone roads to get to the rooms. It requires a man's strength to push that wheelchair. The Hotel was neat, comfortable, beautiful with trees, palm trees, flowers, foliage and with very pleasant atmosphere. the suits are large, spacious with wood floors and tile in bathroom and foyer area. The room decor is very nice. We used the pool that was heated and enjoyed it very much. We wished management had set the umbrellas, tables and chairs around the pool while in our stay during the week, they did set them up only by thursday, when the weekend was approaching. too bad! The Hotel appears not to have enough room to store the pool lounge chairs because they were stacked up in front of our two ground floor rooms big windows which faced the pool. Overall we enjoyed our stay and would recommend to anyone.

10/10 Excellent

Jorge de SMA, San Miguel de Allende, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful surprise in Cuernavaca
This hotel was a wonderful surprise in Cuernavaca. The hotel attempts to mirror a Moorish design, very unique to "typical" 4-star hotels in Mexico. The hotel is different; a small lobby, but everything else is "oversized" for a typical hotel. The grounds are very nice, and well kept. Two swimming pools, with grass and pool service, chaise lounges, towels, drinks and food, similar to a resort. The room was oversized from the norm. Very nice, very clean and quick responding maintenance to a small issue. The restaurant was very nice. There is an outside patio and an inside restaurant. A large bar, all with extremely good service, and very good food. The hotel is not in the Centro, where I usually try to stay, but located close to the main autopista between Mexico City and Acapulco. There are many good rstaurants very close to the Villa Bejar if you want to get out of the hotel/resort. The hotel is much larger than I expected, which requires quite a bit of walking to get to the "main" area of the hotel, but a small price to pay for the beautiful grounds. Our room had a small grass are outside that you could use, surrounded with plants to block other peoples view and access to the room. A very nice touch. I give Villa Bejar a 5-Star recommendation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Guillermo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bueno, excesivo en el uso de Cloro, por lo que está limpio pero también huele mucho. Pero es tranquilo y las habitaciones están en buen estado.
Stayed 2 nights in Mar 2024
Response from Camacho on 21 Mar 2024
Estimado Sr. Camacho.Nos da mucho gusto que le hayan gustado nuestras instalaciones.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

6/10 Okay

MARIO

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Las almohadas huelen a sudor y cigarro, los meseros groseros, el personal de estacionamiento y área de alberca muy bien , recamareras muy bien. Y las recepcionistas bien
Stayed 3 nights in Mar 2024

6/10 Okay

Ana Adelina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buenas instalaciones Excelente servicio desde que dejas el auto en el valet. No es de fácil acceso al menos para las habitaciones con jacuzzi, ya que hay que caminar hacia arriba a las habitaciones y subir escaleras, tomar eso en cuenta. Excelente el room service, preparación rápida de los alimentos, buen precio, excelente sabor, buena porción y a buena temperatura. Como punto a mejorar, tal vez mantenimiento al jacuzzi, que a pesar que cumple sus funciones, se veía algo maltratado.
Stayed 1 night in Mar 2024

10/10 Excellent

VICTOR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LA ATENCION DE TODOS ES DE LO MEJOR
Stayed 1 night in Feb 2024

10/10 Excellent

Fabiola

Liked: Property conditions & facilities
Todo bien
Stayed 1 night in Feb 2024

8/10 Good

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bonito, antiguo. Se necesita darle más mantenimiento a las habitaciones, pero en general bien. El personal excelente. Atento y servicial. La comida muy buena.
Stayed 3 nights in Jan 2024
Response from fernando on 31 Jan 2024
Estimado Sr. León.Nos da mucho gusto que le hayan gustado nuestros alimentos y la atención de nuestros colaboradores.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio , el personal super amables muy atentos. Solo calentaria un poco más la alberca en esta temporada pero todo excelente sobre todo el personal se esmera en atenciones. Gracias
Stayed 1 night in Jan 2024
Response from veronica on 31 Jan 2024
Estimada Srita GalavizNos da mucho gusto que le hayan gustado nuestras instalaciones y la atención de nuestros empleados.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

6/10 Okay

Esmeralda

Stayed 3 nights in Jan 2024
Response from Esmeralda on 31 Jan 2024
Estimada Srita Cruz.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

10/10 Excellent

Claudia Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from claudia on 31 Jan 2024
Estimada Srita Pineda.Nos da mucho gusto que le hayan gustado nuestras instalaciones.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

10/10 Excellent

Saúl

Stayed 1 night in Nov 2023
Response from saul on 31 Jan 2024
Estimado Sr. González.Nos da mucho gusto que le hayan gustado nuestras instalaciones.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

10/10 Excellent

Hector

Stayed 1 night in Nov 2023

10/10 Excellent

Rubí

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to be with the family, my partner and I enjoyed 2 days here to work from home office, the internet is good and it is also a beautiful place to go with the family, customer service of perfect quality, my boyfriend is from abroad and I love the place! I aspire to attract tourism to Morelos on my non-profit IG page MexicoUnseen, so that people from all over the world can discover places as magical as this one, thank you Villa Bejar Hotel! It is also very safe to be there and closer for people coming from CDMX
Stayed 1 night in Nov 2023
Response from Willans on 12 Jan 2024
Estimado Sr. WillansNos da mucho gusto que hayan disfrutado al máximo tanto de nuestras instalaciones como de nuestro servicio.Muchas gracias por escribir, sus comentarios nos ayudan a mejorar.Esperamos verle pronto de regreso.Saludos cordiales.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
es un hotel bien conservado. el brunch del domingo esta deli!!!
Stayed 2 nights in Nov 2023