Customer Service Wins Our Vote
As senior citizens, we have needs that might be different from younger patrons. The friendly, responsive staff found us a comparable room on the first floor with better accommodations for our needs after our first night's stay. They responded to our individual needs. No matter how wonderful a room is, if the responsiveness of the staff is poor, the entire visit is tainted. They are wonderful at this hotel!
Comment from Hotel Management
05-Nov-2017 by LizaT, Hotel Management
Thank you for the feedback. We're happy to find rooms on the ground floor, near parking and such, to minimize the impact of being at elevation - please feel free to use the "Guest requests" during booking, so we may best serve.