Although a bit difficult to locate due to extensive road works in the area, the reception lady was very friendly and was able to give us a room on the ground floor. There is a gym and a pool but you need to get a special key from the reception desk for £1 which will give you access to a locker. We did not use either so can't comment on it. There is a restaurant on the premises, the menu is limited but adequate for a one-night stop over. Tea and coffee facility is provided, flat screen TV with remote control and you can open the window. Traffic did not disturb us as it was very light. Huge shopping centre across the road if you are so inclined.