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Reviews of Holiday Inn Express Shrewsbury, an IHG Hotel

3 out of 5
Holiday Inn Express Shrewsbury, an IHG Hotel
Sitka Drive Shrewsbury Business Park, Shrewsbury, England

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1003 reviews" "
Rating 8 - Good. 389 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, just off major routes. Clean, excellent shower, friendly and helpful staff. Sadly, if you want a good meal you need to go out as there are limited options for dining. Breakfast was OK... Ive had better but there I've had a lot worse. Overall, we will stay there again.
Stayed 1 night in Apr 2024

6/10 Okay

Leslie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Excellent hot and cold breakfast selection. Big shout out to Bill for his efforts in this area! Easy to find just off the A5 Ample free parking Cons: This hotel is undergoing some much needed refurbishment in the reception area meaning there is a long trek to any bedrooms. There was no advance warning of this! Wouldn’t have booked if we’d been informed! Access to parts of the ground floor very limited. Bedrooms are tired and in need of upgrading. The door to our room looked as though someone had tried to jemmy it open. Great view of the bins from our room!
Stayed 2 nights in Apr 2024

2/10 Terrible

john

Travelled with family
A complete rip off I would strongly recommend that people do not use this hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms and breakfast .good staff .
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within a business park, plenty parking, easy check-in, lovely staff. Room clean and spacious. Breakfast hit the spot - good selection. Would definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Torie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to stay somewhere local to Shrewsbury School and this provided us with all we needed. Good accomodation, spacious room, lovely breakfast. Staff were all excellent. Can't fault it and would highly recommend.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Shrewsbury by taxi. Staff very attentive, good breakfast comfortable rooms. Would stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very convenient location for my purposes. Staff were friendly and breakfast was good.
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Excellent location out of the town for getting around by car. Very friendly and helpful staff. There was noise from early morning from slamming hotel room doors and a large construction site opposite hotel. A few items were broken (window latch, shower head, sink plug).
Stayed 3 nights in Feb 2024

10/10 Excellent

Nigel

Stayed 1 night in Mar 2024

8/10 Good

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and couldn’t do enough for us
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service
Good hotel, good breakfast, good staff but good luck if you can find it! Standard Holiday Inn Express so expect what you pay for, which is good value. Nice quality food at breakfast with regular replenishment. Very difficult to get to from the main road. It sits on an industrial estate away from the town centre which is poorly lit at night with no hotel signage to guide you. The franchisee needs to get at least three signs up from the nearest main road and through the estate. Caused an irritation to an otherwise pleasant stay.
Stayed 3 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
OK for 1 night visit but would not stay for any longer. Little remote but heard cars and people though the night. Recommended a local pub to eat but didn't tell us about booking.
Stayed 1 night in Feb 2024

10/10 Excellent

Elouise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mrs Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet good breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good price, decent breakfast. Good location
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Babatunde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lynne

Liked: Staff & service, property conditions & facilities
Value for money - though the shower was in need of a deep clean and it dripped through the night. The staff were all friendly & helpful. Breakfast was decent and appropriate for the price paid. Would definitely go there again 👍
Stayed 3 nights in Jan 2024

6/10 Okay

marek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Average hotel. Better options elsewhere
Pros : Decent sized room and clean. Double bed comfortable. Breakfast was also satisfactory Cons : Lounge like an old people’s home. Very small and not cosy Bar : Rip off drinks. Stay away. 1 pint of lager and a double gin and tonic £17:50!! Daylight robbery
Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024

10/10 Excellent

Fanni

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Overnight stay after a day at the race's, needed somewhere reasonably priced and this fit the bill. Overall hotel was good, and suited our 1 night stay but wouldn't stay here for any longer, nothing around the area without having to pay for a taxi into town which if you wanted a decent drink you would have had to do as the selection of alcoholic drinks at hotel bar was very minimal. Breakfast was okay but not much choice, ideal if you can eat fried food but for someone who can't you are very limited in what you could have. Also during our stay there was no internet access for any guests, all anyone got told by staff was that it was down and could come back on anytime. I find it hard to believe that even up to us leaving the following morning there was still no Internet available. Should I find myself needing accommodation in the area in future I would look elsewhere before even thinking about booking this hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mary Elizabeth

Stayed 1 night in Dec 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Great value and convenient
Great value and comfortable stay, good breakfast selection and dog friendly. The hotel is a little out of the way, but fine if you’re driving. Parking included and good WiFi. The team were all so friendly and welcoming!
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Stayed 1 night in Dec 2023

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay visiting family
We stayed here over Christmas 2023 and it was fine - the staff, particularly Isaac, were really good. Friendly, a good laugh and very accommodating. The place itself is an Express so basic but has a bar and food facilities however it is a little bit out of the way on a business park. EV chargers have just been installed in the car park but at time of review (December 2023) aren’t yet activated.
Stayed 4 nights in Dec 2023

8/10 Good

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Limited food options near the hotel. Queens has excellent Fish n Chips though with a Co-op next to it.
Stayed 1 night in Dec 2023

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Staff
Very comfortable. Very friendly staff. Breakfast great. Nice quiet location. Bathroom could do with refurb but shower really good! Would have no hesitation in staying again!
Stayed 1 night in Dec 2023

10/10 Excellent

Dr Alice

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stop outside shrewsbury
Stayed 2 nights in Dec 2023

8/10 Good

Dorothy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Very good hotel serving a decent breakfast Very friendly and helpful staff comfortable sleep and plenty of free parking Only negative is location
Stayed 1 night in Dec 2023

8/10 Good

MISS A L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sumanjit

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Overall Experience
The staff were very polite and helpful. The room on the whole was clean but the tea/ coffee mugs still had brown rings in them! The breakfast was good but people had to wait for food items to be replenished once they had run out and there was no cheese available at all.
Stayed 1 night in Dec 2023

10/10 Excellent

Glyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good value
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness is important to me for a hotel stay. There are stickers everywhere in the room stating that the room has been deep cleaned. I’d agree with this. Had breakfast next morning and couldn’t fault this. Food was of a good quality with a good selection on offer. Would recommend.
Stayed 1 night in Nov 2023

8/10 Good

Kakali

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay, clean room and bed Mould in shower and bathroom smells of damp
Stayed 1 night in Nov 2023

6/10 Okay

Claire

Travelled with family
Liked: Property conditions & facilities
The room overall was ok. There were a couple of housekeeping things that had been missed. The breakfast wasn't great; very basic, cheap food and inedible bananas that were too tough to even cut with even a knife.
Stayed 1 night in Nov 2023

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shower dripping loudly, reported to reception but apparently the maintenance man had walked out that day. otherwise very clean in all areas.
Stayed 2 nights in Nov 2023

6/10 Okay

Roger

Travelled with group
Liked: Property conditions & facilities
Good but long way out of town
Hotel is fine but expensive considering location and standard of hotel. Breakfast was a bonus
Stayed 1 night in Nov 2023

10/10 Excellent

Marty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and breakfast with a friendly service.
Stayed 1 night in Nov 2023