Ratings based on 70 verified reviews

4.2 out of 5
63% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Apr-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 25-Mar-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 06-Mar-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Feb-2019
5 out of 5
by a verified traveller from Tunbridge Wells

Posted 16-Feb-2019
Loved our week here. Staff were excellent very friendly. Food and facilities were also brilliant.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jan-2019
5 out of 5
by a verified traveller

Little break away

Posted 17-Dec-2018 on Hotels
The hotel was great very clean the staff where very friendly. The food quality was great and the all inclusive beer was good. I would definitely visit again
5 out of 5
by a verified traveller

Posted 30-Nov-2018
Lovely staff, food absolutely fine, could make a bit more vegetarian but there was about enough. Nice location, I don’t think Teguise is the club centre of Lanzarote!
2 out of 5
by a verified traveller from Maidenhead, UK

Posted 13-Nov-2018
Very disappointed with the quality of the food and Entertainment. This is NOT a 4 star hotel based on its food alone. Rather than offer 10 choices badly they should focus of 4 well. Most offerings seemed like they were bought in frozen and simply re-heated. The "Gourmet" a la carte restaurant is a joke and a conveyor belt. In all the food is mass catering aimed at families, not for a more refined pallet. The Entertainment was poor with large sections based on the guests making fools of themselves. Better acts could be found a short walk away in the main town. We did complete 2 survey forms while in the hotel but no one ever came back to us. Adult couples should avoid if they want any peace! The room safe is not included in the "all inclusive price" neither is the use of the Spa. Treatments we know are extra.
3 out of 5
by a verified traveller from Leeds

Posted 25-Oct-2018
Nice location, but very disappointed overall, I paid extra for a suite rather than a standard room, we were given room 101, the first room in the hotel, the balcony was next to the main entrance so had no privacy whatsoever, the room was very tatty with paint bubbling off the walls and wallpaper peeling off, the aircon didn't work, toilet seat wasn't fixed properly, soap dispenser in shower did not dispense, but worse of all, it was directly opposite the communal toilets for the hotel, we heard the hand drier etc. constantly from 7am to midnight! We immediately requested a different room but were told to come back the next day, then the next day, then the next day, it took 4 days to be given an alternative standard room, which was like moving into a different hotel. the information in the listing for this hotel is very misleading, it is classed as a "Romantic Hotel", utter rubbish unless you like been romantic with 300 people milling around you! Relax in the "Adults Only" pool which you couldn't get near for kids! Relax in the infinity pool with jacuzzi beds, that didn't work, massage under the various water jets at the sides of the pools, that didn't work! queue for 10 minutes to get half a pint of beer in a warm glass! we paid to use the spa to try and get some peace and quiet, what a mistake, the whole area was freezing cold, all 3 jacuzzi's were cold, the steam room had NO Steam! Sorry but we would never visit here again or recommend anyone to visit.