Outdoor pool, a heated pool, pool umbrellas, pool loungers

Reviews of Postcard Inn Beach Resort & Marina

3 out of 5
Postcard Inn Beach Resort & Marina
84001 Overseas Hwy, Islamorada, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 574 out of 1172 reviews" "
Rating 8 - Good. 269 out of 1172 reviews" "
Rating 6 - Okay. 179 out of 1172 reviews" "
Rating 4 - Poor. 79 out of 1172 reviews" "
Rating 2 - Terrible. 71 out of 1172 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzette

The entire staff was very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Lori A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, amenities
Loved it. Will book again

6/10 Okay

Amy

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was nice, food was also great. There's a lot of activitiess to do during the day. The hotel definitely needs a urgent renovation. The buildings need to be painted, the walls and stairs are dirty. The rooms and bathrooms need renovation and some updates, they look old and dirty.
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Greetings, Amy,Our team members aim to ensure a wonderful stay for every guest who walks through our doors. We know they will be happy to learn their hospitality was a highlight of your visit. It sounds like you enjoyed dining onsite as well, and we appreciate you sharing your compliments. Rest assured, your voice has been heard, and renovation plans are in place so that we can deliver a stay worthy of a five-star rating. Your continued loyalty is greatly appreciated, and we look forward to welcoming you back to our reimagined resort in 2024. With Sun & Sand,Matt SkaletskyGeneral Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Quiet resort not too crowded
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Greetings from Postcard Inn,It's terrific that you enjoyed our serene atmosphere, and we trust you left feeling relaxed and rejuvenated. Our resort is undergoing a massive renovation, and we hope you'll revisit our refreshed property when the work is complete!With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Okay

Frederick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good just very loud early in the morning and small room for the price.
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Hello from Islamorada,Thank you for being our guest during your time in the area and for taking a moment to share your comments. We want every guest to have a relaxing and enjoyable visit, so we truly apologize that you were disturbed by some external noise during your stay. While we are making improvements to our property, we never want to disturb our valued guests. Rest assured, your feedback will be discussed internally. It's our hope that you will consider joining us again next year, as we would be grateful for the opportunity to welcome you to our reimagined resort in 2024. With Sun & Sand,Matt SkaletskyGeneral Manager

2/10 Terrible

Shelby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty and the toilet did not work. Told the front desk and nothing was done about it so we left and did stay the second night. Plus the tiki bar was out of almost everything. So bad that we left.
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Hello from IslamoradaThank you for taking a moment to share your feedback, Shelby. It is always our goal to provide prompt and helpful service, so we apologize if this was not the case while you were onsite. Please know that your voice has been heard. Our team is committed to ensuring a fantastic experience for every guest, and renovation plans are in place. We are excited for guests to experience our all-new, reimagined resort in 2024, and we hope you will join us to check out all that we have to offer.With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that this place had so many restaurants and bars. Unfortunately, none of them were open. It was inconvenient as they had a shuttle that would take you places. Imagine, all meals having to leave and catch a shuttle. BTW, the shuttle number wasn't working and went straight to voicemail and then we had to spend about 20 minutes calling to get staff to tell them we wanted a shuttle. Of course, they never answered right away. Very inconvenient. The pool was great, but they said they would take our room key to pay for drinks and snacks, but the system was down so we could only pay cash. Inconvenient again. Are you seeing the theme here? This is a prime place with lots to offer but the numerous excuses made our stay less than stellar.
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Greetings Christina,Thank you for taking a moment to share your experience. We're glad you loved our prime location, though we apologize for any inconvenience you experienced while you were with us. Rest assured, our team is looking into a long-term solution for the technical difficulties you encountered, and we hope you'll rejoin us in 2024 after our resort is reimagined; until then!With Sun & Sand,Matt SkaletskyGeneral Manager

4/10 Poor

Scott, Fort Lauderdale

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is half closed. Looks like it’s in receivership. 2 out of 3 restaurants closed, computer’s constantly down, not able to room charge and no cash accepted. Room was looking tired and rundown.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Greetings Scott,Thank you for staying with us. We appreciate your patience as we prepare to close our doors for the remainder of the fall and winter seasons. A lot of reimagining is going to occur, and we hope to welcome you back for a much more magical Postcard experience in 2024.With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Okay

Margaret

Travelled with family
Disliked: Cleanliness, staff & service
Hope the new resort will have better service
We came to the PCI to celebrate our 3rd wedding anniversary after getting married at this resort. About a month ago we received notification that PCI was closing and renovating to become a larger property with its sister resort. While you're still forced to pay the resort fee, I felt cheated because the majority of the resort was closed down, aside from the front desk employees, every employee was rude and unhelpful. They spent all their time on their phones ignoring customers. We received a warm welcome however we were given free "cocktail" coupons except we're a "sober" couple. We did share the coupons with someone who could make use of them. There was no snorkeling equipment available as advertised, 3 years ago, we understood due to Covid, last year we were told Ian washed it away and this time no excuse, just a 'no" When we asked for towels for the beach, I was given a hassle because all the members of my sleeping room weren't present, however my mother, 78 and disabled couldn't walk that far. We paid for 2 sleeping rooms, requested adjoining bt were given side-by-side even though the adjoining room was available. We had some drunk and obnoxious people trying to break into our room several times and told them they were at the wrong room each time, only to find out they were in the room next to us, smoking and we were forced to keep our doors closed to avoid the pollution. We were assured our stay would still be great despite their impending closure yet it wasn't.
Stayed 4 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Greetings from Postcard Inn,Thank you for your detailed feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them promptly. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, service, and all we offer in the best light. If you'd like to discuss your concerns further, please reach out to us offline at your earliest convenience. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and exceptional.With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Fernando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, view and service was good. Price vs quality is quite fair. Great marina and ocean views from room.
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Hello from Islamorada!It was such a pleasure hosting you, Fernando, and we're so happy you found value in our accommodations. Our prime location, scenic views, and welcoming hospitality always make for a five-star experience at Postcard Inn Beach Resort & Marina. Come back anytime!With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Greetings from Paradise,We're delighted you had a great experience at Postcard Inn Beach Resort & Marina. Thank you for choosing us to host your stay, and please return soon for another fantastic time.With Sun & Sand,Matt SkaletskyGeneral Manager

8/10 Good

Gina

Liked: Staff & service
We adore The Post Card and the staff is always so helpful and kind. We are very happy to hear of their upcoming closing for remodeling. It is in real need of a face lift to match the photos on their website. However, the staff and general feel of being in their oasis is still a lovely experience which brings us back. Having updated rooms, amenities and more restaurant options will be worth the wait for 2024. See you soon Post Card!
Stayed 3 nights in Sep 2023
Response from General Manager on 13 Oct 2023
Greetings from Postcard Inn, Gina!We're ecstatic that you loved everything our team had to offer, from our friendly service to our exceptional atmosphere. Thank you for your continued loyalty. We look forward to welcoming you to our reimagined resort in 2024.With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Okay

Iain

Travelled with partner
Liked: Staff & service
Always disappointing when you arrive at a resort which gave no pre-warning of its status as a current construction site. Who would choose to stay if this was known beforehand…? Meh…
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Hello from Islamorada,Your feedback is much appreciated. We're sorry to hear about any disappointment in our ongoing changes. We truly apologize if you felt caught unaware, as this is never our intention. It's always our goal to provide clear and accurate information for travelers. Please consider coming back to join us again once our exciting transformation is complete in 2024.With Sun & Sand,Matt SkaletskyGeneral Manager

4/10 Poor

Apryle

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very small for the price.. A/C made loud noises even after complaining and having engineer up two times. Cleaning lady tried to walk in without knocking (thank God door was locked) bed felt like it was used and worn, outdated. Slept horrible
Stayed 3 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Hello from Islamorada,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any issues with our accommodations or the service received. Our property is set to undergo a major transformation in the near future, so we will be sure to keep your comments in mind as we make changes. Please consider joining us again once our changes are complete in 2024.With Sun & Sand,Matt SkaletskyGeneral Manager

4/10 Poor

Jason

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Steve

Liked: Staff & service, property conditions & facilities, room comfort
Floors were really dirty
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Greetings from Paradise,We're so happy to receive a high rating. That being said, please accept our apologies for any cleanliness concerns regarding the floor. Our housekeeping team will be sure to look into your comments further and make changes where necessary. Please consider joining us again soon. With Sun & Sand,Matt SkaletskyGeneral Manager

2/10 Terrible

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose the postcard in for the number of restaurants and bar establishments. When we got there, there was only one bar/restaurant open with a limited menu. Most of the time you could hear the construction equipment beeping as they backed up around the units. My understanding is they are going to close, the complex on November 111/2023 for complete renovation. Very disappointing.
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Hello from Islamorada,Thank you so much for reaching out and sharing your thoughts. We apologize that you weren't able to enjoy all we typically offer on this occasion. However, please know we appreciate your continued loyalty and look forward to welcoming you to our reimagined resort in 2024. Thanks again, and please be sure to come back and visit us again next year.With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Okay

Kattia

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service is poor.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Oct 2023
Greetings from Paradise,Thank you for reaching out, though we regret the experience you've described. Ensuring our valued guests feel comfortable and welcome is essential to us, and we regret you felt otherwise on this occasion. Rest assured, your feedback is important to us, and we hope to welcome you back soon to display our true caring spirit of hospitality.With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Stayed 6 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Grounds and pool are beautiful. Directly on the beach.
Stayed 2 nights in Sep 2023
Response from General Manager on 3 Oct 2023
Greetings from Paradise,Thank you for leaving us a five-star review. We are glad that you found our grounds and pool to be beautiful. It is also wonderful to know that you appreciated our convenient location on the beach for our guests to enjoy. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Ivette

Liked: Property conditions & facilities
Beautiful place, We love it
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Greetings from Postcard Inn,When you are happy, we are happy! It is wonderful to see that you enjoyed your time with us, and we are most grateful for the five-star rating. We always appreciate our guests taking the time to review their stay. Please come back the next time you plan a trip to the Florida Keys, and you can count on us to meet all your expectations. With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Hello from Islamorada,A place to relax and friendly hospitality are what you can expect when choosing to stay at Postcard Inn Beach Resort & Marina. Thank you for being one of our valued guests. It is our hope that you made fun memories while visiting the Florida Keys and plan to come back to make more. That said, we trust that you will return and stay with us again. Until next time!With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Louis on the maintenance team was super! Great personality and professional. The only bad thing I can talk about is the stupid barn door on the bathroom. I understand you all are renovating soon but please put a real door in the bathrooms.
Stayed 2 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Greetings,We are honored to have earned a perfect rating for your recent stay with us. It thrills us to know that you enjoyed your time with us and appreciated our wonderful maintenance team. We will be sure to share your suggestion with our team for review and consideration. We look forward to welcoming you back. With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Olga

Travelled with partner
We go find a cucarach but the another things perfect excellent
Stayed 2 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Greetings from Paradise,It's wonderful to know that you had a great time with us overall! It's unfortunate to hear about any unwanted pests during your visit. Our housekeeping and pest control teams will be sure to look into your comments further. Please come back and give us another chance soon. With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Okay

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that we tried to stay another night and one staff said “since you booked with Expedia, we would have to check you out and back in”. Then the staff next to her said “no, no reservations available”. Very strange.
Stayed 5 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Greetings from Paradise,It was a delight to have you as our guest and host your time in Islamorada. While we hope you enjoyed relaxing with us, we regret that your request to extend your visit was not met with the top-notch hospitality we aim to deliver. With third-party reservations, we have limited access to modify these types of reservations, and during certain times of the year, we may be fully committed. Rest assured, we will keep your feedback in mind. Thank you for the wonderful rating, and we hope to welcome you back for another five-star getaway again. With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of ocean, staff constantly cleaning, even though they had begun renovations and it was off season. Got turned around a couple of times because old directional signs literally sent you in opposite direction of where you wanted to go (Abel's). But sure that'll change with final renovations.
Stayed 2 nights in Sep 2023
Response from General Manager on 23 Sept 2023
Greetings from Postcard Inn,We can't thank you enough for your five-star review! It was such a pleasure calling you our guest, and we're so happy you enjoyed our breathtaking views and appreciated our hardworking team. We can't wait to welcome you back for another unforgettable escape!With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fun place to stay in Islamorada
Great place to stay. Renovated rooms are very nice. We had Marina View and loved the view and location. Service at the raw bar was excessively slow for a Saturday. They could have sold 2-3x more food and drink during the football games if they were better organized.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Stayed 1 night in Sep 2023

6/10 Okay

Erin

Stayed 2 nights in Sep 2023

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Anita J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labor Day 2023
This was our second trip to Post Card Inn in a year. We love the setting and offerings.
Stayed 5 nights in Sep 2023
Response from General Manager on 9 Sept 2023
Hello from Islamorada,Thank you for choosing us for a second time to host your visit to the Florida Keys. It's wonderful to hear that you enjoyed everything we have to offer, including our amazing location. Thank you, and we hope you'll join us again soon!With Sun & Sand,Matt SkaletskyResort Manager

4/10 Poor

Brittany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mediocre at best
Rooms need to be updated. Stayed in the 400 building. Smelled like marijuana was growing in a room the entire weekend. Check in staff customer service was awful. Check in "manager" was far from accommodating. We had three rooms. My mother made a mistake and accidentally booked for one night instead of two, even with cost not being a huge issue we were willing to figure it out since it was her mistake. Manager was just far from accommodating or kind to say the least. The 400 building needs repairs. The pool area is mediocre. By the 500 building and starbucks multiple post that are holding up a roof look like they are going to collapse. For the cost, and safety stay elsewhere till they can get it together
Stayed 2 nights in Aug 2023
Response from General Manager on 30 Aug 2023
Hello from Islamorada,Thank you for taking the time to share your experience with us. We are disappointed to hear of the inconvenience you may have encountered during your stay. Our goal is to provide our guests with a secure, comfortable, and welcoming experience, and we regret that we fell short on this occasion. Your feedback is valuable to us, and we will use it to enhance our services and facilities. We appreciate your honesty and would love for you to give us another opportunity to ensure a more positive stay for you and your family.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little piece of paradise
Had a great stay with my family. Check in was very easy, front desk was very friendly. Plenty to do on property to keep the whole family entertained. It’s a little piece of paradise. Will definitely stay here again.
Stayed 2 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Hello from Islamorada,We're so happy to know that everything, including our friendly service, left a positive impression on you during your visit. It would be a pleasure to host you again soon, so please hurry back!With Sun & Sand,Matt SkaletskyResort Manager

8/10 Good

Laura, Richardson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but for the price I expected it to be a little nicer.
Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
Greetings from Postcard Inn,Thank you for taking a moment to share your feedback with us. While we're glad you had a pleasant stay overall, we are sorry to learn that you didn't have a flawless visit. We understand that value is essential, and we'll keep your comments in mind as we continue to improve and provide the best experience possible. We hope you'll consider staying with us again so we can show you the high level of hospitality that we are known for. With Sun & Sand,Matt SkaletskyResort Manager

8/10 Good

Susan

Stayed 1 night in Aug 2023

8/10 Good

Gina

Travelled with partner
Liked: Staff & service, amenities
We actually really like the set up they have there with the collection. We booked to go back so it has something special. There are renovations going on it seems like it will be going on a bit because the 200 building opens in 2024. The lobby was nice and check in was smooth. What was surprising was our oceanfront room was very dated and misleading because the photos on your website show newer looking rooms and decor. The flooring in the showers is dangerously slippery because it’s the same as the rooms flooring. The room we had could use a big refresh and we had sand in our bed after it was cleaned. Our next stay we booked a Lanai King so we hope for more pleasant results. The location and property are in a prime location. The beach is great. We had fun.
Stayed 2 nights in Aug 2023
Response from General Manager on 27 Aug 2023
Hello from Islamorada,Thank you so much for your feedback and we're happy to know that you had a good time overall. We will be sure to keep your comments in mind regarding the upkeep of our accommodations, as we are always looking to improve. Please come back and join us again soon. With Sun & Sand,Matt SkaletskyResort Manager

8/10 Good

Dian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new Management at the tiki bar. The menu was limited. For the prices that we paid. The staff was not knowledgeable when you ask questions about the menu. We had to go to Robbies to get conch fritters and butterfly shrimp. The views are beautiful the restaurant is beautiful but I prefer the old management.we have been going there since the 80s.👌
Stayed 2 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Hello from Islamorada,It's always a thrill to welcome back a familiar face! Thank you for your kind words about our lovely restaurant and stunning views. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Take care, and we look forward to your next visit.With Sun & Sand,Matt SkaletskyResort Manager

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view the room poolfood & bars
Stayed 3 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Greetings from Paradise,Thank you so much for choosing to stay with us at Postcard Inn Beach Resort & Marina. Our goal is to provide every guest with a wonderful getaway, so we're delighted to read you enjoyed your recent visit. It was a pleasure to host you, and we hope to welcome you back in the future.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excellent

Mavelys

Stayed 2 nights in Aug 2023

8/10 Good

Laura

Disliked: Cleanliness, staff & service
It was a beautiful view. Restaurant food not very good, service was awful at anytime. Breakfast was ok but they don’t listen to your order and bring you what they want. Oh well… atmosphere was nice l, however not a place I will be visiting again.
Stayed 7 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Hello from Islamorada,While we always appreciate guest feedback, and we are happy you enjoyed our beautiful surroundings, we are terribly sorry we didn't meet your expectations. Please know your feedback is important to us and will be reviewed internally as we are always working to improve. We hope you'll reconsider and give us another opportunity to show you just how wonderful we truly are.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excellent

Davin, Fort Myers

Travelled with family, Travelled with family and small children
Liked: Amenities
Location and staff.
Stayed 3 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Greetings from Postcard Inn,It was our pleasure to serve you, and we are delighted that you appreciated our prime location and exceptional hospitality. Our team hopes you had an incredible trip to the area, and it would be a privilege to welcome you back.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excellent

Violetta

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice but definitely got more for our money elsewhe
The staff is really kind & accommodating & it is a nice place BUT of all of our Key hotels this was the most expensive & the least accommodations. The water here is murky, the room smelled of mold & our feet were black walking in the hotel room after showering the kids just being in the room, lots of construction, only 4 or less of rentals (bikes, kayaks, paddle boards) so we couldn’t rent things in the resort fee. All of the staff were so kind & all were constantly working hard so it’s a nice stay just not worth the money.
Stayed 2 nights in Aug 2023
Response from General Manager on 20 Aug 2023
Greetings, Thank you for taking a moment to leave a review. While we're pleased that our dedicated and hospitable team left a memorable impression on you, we regret the same cannot be said about our accommodations and amenities. Your feedback will be shared internally, and any opportunity for improvement will be seized. We sincerely hope you will give us another chance in the future to change your lasting impression.With Sun & Sand,Matt SkaletskyResort Manager

4/10 Poor

Mary

Travelled with partner
Disliked: Staff & service
While the property was beautiful, the unbearable noises from the excavator backing up dropping off sand consistently as well as the leaf blower both starting prior to 8am on a Saturday made sleeping unrealistic. The property texted to extend my stay the night before but when I asked to check out an hour later, I was denied due to “high occupancy”. This was very confusing. I wish it was a better experience overall.
Stayed 1 night in Aug 2023
Response from General Manager on 20 Aug 2023
Greetings,Thank you for choosing to stay with us during your recent trip. It's unfortunate to read you weren't able to enjoy your overall experience with us. Our goal is to provide every guest with a memorable getaway, and we offer our sincere apologies for any inconvenience you may have encountered during your visit. We appreciate your feedback and wish you safe travels ahead.With Sun & Sand,Matt SkaletskyResort Manager

6/10 Okay

Yolanda

Delay
Stayed 2 nights in Aug 2023
Response from General Manager on 13 Sept 2023
Hello from Islamorada,Thank you so much for taking the time to leave us your feedback. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon and would be delighted to welcome you back the next time you visit the Florida Keys.With Sun & Sand,Matt SkaletskyGeneral Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023