Lounge

Reviews of Grand Hotel Baglioni

4 out of 5
Grand Hotel Baglioni
Piazza Unita Italiana 6, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1004 reviews" "
Rating 8 - Good. 259 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donriquo, phoenix

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you’re looking for a property that has a lot of history, then this is your place. However, the staff was not helpful at all. We stayed in March and needed to use the air conditioning however, it did not work. We asked three different people at the front desk and they said that they fixed it which they did not. Our room faced the street so you could not open the window and let fresh air in to cool the room down because it was so incredibly noisy. When I try to explain the situation upon check out to the final front desk clerk, he argued with me. Go for the location. Very close to the Duomo and lots of restaurants. Don’t expect great service from the front desk staff. Any of them
Stayed 3 nights in Mar 2024

10/10 Excellent

Sonja, Edina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, service was excellent. It’s an old building, so be prepared for stairs in the hallways between sections and small elevators. Close to museums, cathedral, dining and shopping.
Stayed 5 nights in Mar 2024

10/10 Excellent

Erin

Travelled with family
Liked: Amenities, property conditions & facilities
I chose the hotel due to the proximity to the train and loved the look of the hotel. My family and I had a wonderful stay and I look forward to booking a stay again in the future.
Stayed 3 nights in Mar 2023
Response from Grand Hotel Baglioni on 13 Mar 2024
Dear Erin, thank you so much for your wonderful comment. We are delighted to read you had an amazing stay and we will be very happy to welcome you and your family again. Grand Hotel Baglioni

10/10 Excellent

Shelinder

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an ideal location.
Stayed 3 nights in Mar 2024
Response from Grand Hotel Baglioni on 13 Mar 2024
Dear Shelinder, thank you for your review. We are glad you found our location ideal for your stay in Florence. We look foroward to welcome you again, Grand Hotel Baglioni

10/10 Excellent

Jennifer, Savannah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location. Close to the train station and lots of dining and shopping in the area. Staff was friendly and helpful.
Stayed 7 nights in Feb 2024
Response from Grand Hotel Baglioni on 13 Mar 2024
Dear Jennifer, thank you for having chosen the Grand Hotel Baglioni for your stay in Florence. We are truly glad you had an amazing stay and look forward to welcoming you back. Grand Hotel Baglioni

8/10 Good

Stephan

Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Grand Hotel Baglioni on 27 Feb 2024
Dear Michelle, thank you so much for your review and excellent score. We look forward to welcome you again at Grand Hotel Baglioni, Firenze.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Grand Hotel Baglioni on 31 Jan 2024
Thank you Joseph! We hope to welcome you again at Grand Hotel Baglioni

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Grand Hotel Baglioni on 13 Jan 2024
Grazie mille Anna per la sua gentile recensione. Speriamo di accoglierla nuovamente presso il Grand Hotel Baglioni

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel In Florence! Walk from Train station to hotel!!! Staff friendly and helpful. Rooms immaculate! Great amenities. Walk to EVERYTHING. Roof top terrace and dinning is wonderful. HIGHLY recommend this hotel!
Stayed 1 night in Jan 2024
Response from Grand Hotel Baglioni on 5 Jan 2024
Dear William, Thank you for your super kind feedback. We are glad you had a very great experience with us, thank you for having shared the positives of your stay. Kind Regards,Grand Hotel Baglioni

10/10 Excellent

Hyungtaek

Stayed 2 nights in Dec 2023
Response from Grand Hotel Baglioni on 30 Dec 2023
Dear Hyungtaek, thank you so much for the kind feedback. We hope to welcome you again in the near future, Grand Hotel Baglioni

10/10 Excellent

Hyungtaek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Grand Hotel Baglioni on 23 Dec 2023
Dear Hyungtaek, thank you for your feedback, we are glad to know you had a wonderful stay with us. We look forward to welcome you again, Grand Hotel Baglioni

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Grand Hotel Baglioni on 20 Dec 2023
Gentile Denise, la ringraziamo per l'ottimo feedback. Speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in Nov 2023
Response from Grand Hotel Baglioni on 20 Dec 2023
Gentile Rosario, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

10/10 Excellent

james

Stayed 1 night in Oct 2023
Response from Grand Hotel Baglioni on 20 Dec 2023
Dear James, thank you for your valuable feedback. We look forward to welcome you again. Grand Hotel Baglioni

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast with a view
Stayed 2 nights in Oct 2023
Response from Grand Hotel Baglioni on 20 Dec 2023
Dear Calvin, Thank you for your valuable feedback. We look forward to welcome you again at Grand Hotel Baglioni.

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Grand Hotel Baglioni on 24 Oct 2023
Dear Linda, thank you so much for your feedback and for the best score you assigned to your stay at Grand Hotel Baglioni. We really look forward to welcome you again, Kind Regards, Grand Hotel Baglioni

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Romm temperature freezing
Temperature control of the room was non- existent. I asked them several times to make the room warmer, but they couldn’t, or didn’t. The room was freezing. I literally got sick.
Stayed 9 nights in Oct 2023
Response from Grand Hotel Baglioni on 20 Dec 2023
Dear Kamran, thank you for having chosen our Hotel for your stay in Florence. We are sorry to read you had not a nice experience regarding room temperature, we sincerely apologize for it. Grand Hotel Baglioni

10/10 Excellent

Rosa

Stayed 2 nights in Oct 2023
Response from Grand Hotel Baglioni on 20 Dec 2023
Gentile Rosa, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The first room we were put into was a long way thru a bunch of corridors from the elevator. The manager generously relocated us to another elevator but it turned out to be noisy. We could hear staff talking, coughing, sneezing, etc starting around 6 in the morning. We may have been adjacent to a laundry area or dumb waiter. The stand alone shower drained very slowly and practically overflowed and there was no shelf in the shower for soap or shampoo. Very poor design. Those are the negatives. On the positive side, the room was very nice and clean and the bed comfortably. The staff was helpful and responsible to our needs.
Stayed 6 nights in Oct 2023
Response from front office on 19 Oct 2023
Dear James, first of all we would like to thank you for having chosen our Hotel for your stay in Florence. Thank you for your detailed comment you shared with us. We apologize if the second room was noisy, probably being close to the elevator turned it as more noisy compared to the previous one. Regarding the design thank you for your suggestion: we are working on it, we have several rooms under renovation. Thank you for the beautiful words you addressed to the Staff and the cleanliness of the room. We hope to welcome you again, Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from front office on 11 Oct 2023
Thank you for the positive feedback

10/10 Excellent

JUAN COLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, you feel transported to the past but with touches of modernity for convenience. I just noticed a couple of small details of maintenance but over all very nice stay. Staff is friendly, nice and helpful. It is very close to the train station and duomo. Rooms with terrace to the patio are a great option to enjoy a bottle of wine or a dessert.
Response from front office on 5 Oct 2023
Dear Juan Colin,thanks a lot for your feedback : your words flatter us and are the best reward to our constant efforts and passion to make all our guests’ stay memorableI hope I will see you again and I send you our warmest regards from all of us.

6/10 Okay

Kevin Corcoran

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was absolutely lovely; the hotel itself was laughably confused at what it was. Wanna get a drink on their advertised rooftop bar? Be ready to beg for a drink without having to order a four course meal. Even when every table and the bar is empty. Also be ready to feel embarrassed when you order a drink at the bar they say is open and have every server just stare at you as they pass by and do god knows what. So awkward and weird
Response from front office on 5 Oct 2023
Dear Kevin, thank you for the time spent in order to write your review on us. Your report anyway make us feel a bit sad as what you have just described is not the service that we would like to give to our guest. I must thank you anyway cause you will allow us to check and improve our standard of services. Kind regards

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from front office on 19 Sept 2023
Thank you for the positive feedback

6/10 Okay

Negin

Travelled with partner
Disliked: Amenities, property conditions & facilities
The lobby smells bad like sewer. This used to be my favorite hotel because of its location being close to the train station and other sightseeing spots. But it is more run down. Our room was very small this time. No dresser in the room. the steam iron didn’t work and the toilet seat was broken. No fan in the bathroom or
Stayed 4 nights in Aug 2023
Response from front office on 19 Sept 2023
Dear Negin,thank you so much for your review and for the time you have spent to write your comment that really make us sad as this time we were not able to meet your expecations. I really wish that you could give us a second chance I am sure you can still have good time with us. I am sending you my apologies and my best regards

6/10 Okay

Kranthi

Stayed 3 nights in Sep 2023
Response from front office on 5 Oct 2023
Thank you for your review

6/10 Okay

Maryam

Travelled with family
Liked: Staff & service
This hotel is old and not in a good way. The wifi was poor quality . The door of the room got stuck frequently and we have to try multiple times to get in. The carpets and door are dark old colors. Need update. Not worth the money we spent
Stayed 3 nights in Sep 2023
Response from front office on 19 Sept 2023
Dear Maryam,I am so sorry to read your review as from what I see we failed in make your recent stay a good one. Please accept my most sincere apologies and I am sending you my best regards

6/10 Okay

Negin

Travelled with family
Disliked: Amenities, property conditions & facilities
The lobby smells horrible like sewer. rooms are small. the bar and breakfast area are great ! on the rooftop with views.
Stayed 2 nights in Sep 2023
Response from front office on 19 Sept 2023
Dear NeginI would like to thank you for your review and please accept our most sincere apologies if we did not make it to give you an unforgetable experience like many other guest did. Kind regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic especially when travelling by train. Underground connection to the station from just outside hotel is very handy. Walking distance to everything. Friendly and helpful staff all around. A little noisy at night sometimes due to people outside. But fully recommend this hotel.
Stayed 3 nights in Aug 2023
Response from front office on 6 Sept 2023
Dear Sandra,thank you from all our staff for the nice words which will help us understand we are going into the good direction with our effort. Thanks again and see you soon!

10/10 Excellent

Folarin

Stayed 1 night in Sep 2023
Response from front office on 7 Sept 2023
Thank you for the positive feedback

10/10 Excellent

azadeh

Travelled with partner
Excellent location.Breakfast was amazing. We had a nice room with view of Santa maria Novella cathedral. Staff bery nice and professional. We highly recommend this hotel to everyone
Stayed 1 night in Aug 2023
Response from front office on 6 Sept 2023
Dear AzadehWe are truly delighted to hear that you enjoyed your overall stay with us and you were extremely pleased with the service and facilities available at the Grand Hotel Baglioni.Best Regards

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and lovely rooms.
Stayed 5 nights in Aug 2023
Response from front office on 6 Sept 2023
Dear Adam,Thank you for taking the time to share your comments, I was very pleased to hear in this occasion we had exceeded your service expectations.Best Regards/

8/10 Good

Paul W.

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best rooftop bars in Florence
Stayed 2 nights in Aug 2023
Response from front office on 30 Aug 2023
Thank you Paul!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from front office on 20 Aug 2023
Thank you for the positve feedback

10/10 Excellent

Joison

Stayed 1 night in Aug 2023
Response from front office on 19 Sept 2023
Thank you for the postive review

10/10 Excellent

William

Very good
Stayed 4 nights in Aug 2023
Response from front office on 16 Aug 2023
Thank you for the positive feedback

8/10 Good

Sooren

Stayed 4 nights in Aug 2023
Response from front office on 6 Sept 2023
Thank you for the positive feedback

10/10 Excellent

jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sta
Stayed 1 night in Aug 2023
Response from front office on 13 Aug 2023
Thank you for the positive feedback

8/10 Good

kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from front office on 30 Aug 2023
Thank you for the postive feedback

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location between metro and train station.
Stayed 2 nights in Aug 2023
Response from front office on 13 Aug 2023
Terrific review Michelle! Thank you!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with amazing staff. The rooftop bar and bartenders are not to be missed.
Response from front office on 13 Aug 2023
Dear Joseph,I can only thank you for the time you dedicated to write such beautiful review on usI hope I will have the chance to meet you again and I send my warmest regards.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from front office on 6 Aug 2023
Thank you for the positive feedback

10/10 Excellent

Pamela

Stayed 1 night in Jul 2023
Response from front office on 22 Aug 2023
Thank you for the positive feedback

10/10 Excellent

Teresa

Stayed 1 night in Jul 2023
Response from front office on 6 Aug 2023
Thank you for the positive feedback

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right near the train station and trolley to the airport. Within walking distance to all attractions and restaurants. We had a fantastic time.
Stayed 3 nights in Jul 2023
Response from front office on 6 Aug 2023
Dear Steve,I can only thank you for the time you dedicated to write such beautiful review on usI hope I will have the chance to meet you again and I send my warmest regards.

10/10 Excellent

Paul S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from front office on 6 Aug 2023
Thank you for the positive feedback

10/10 Excellent

Clare

Stayed 2 nights in Jul 2023
Response from front office on 6 Aug 2023
Thank you for the positive feedback

10/10 Excellent

Cary

Stayed 4 nights in Jun 2023
Response from front office on 6 Aug 2023
Thank you for the positive feedback

10/10 Excellent

Norbert

Stayed 3 nights in Jun 2023
Response from front office on 11 Jul 2023
Thank you for the positive feedback

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jun 2023
Response from front office on 20 Jun 2023
Thank you so much Pat!