Thanks for your review Justin, let me clarify what we have already provided for you,*Free room upgrade: from studio free upgrade to 1bedroom unit.*Free food package: 2 soft drinks, 2 instant coffee, 2 herb tea, 2 chips, 1 biscuits.All of the above, you have used or taken away.Details about your stay are as follows.1. You booked a studio room with only one bed, and then you requested to upgrade to a room with two beds. Please note that the free upgrade of VIP is only when we are available, It is not a certainty, but we have satisfied you upon requested, upgraded your room to a 1bedroom unit that includes a queen and a single for free.2. We provide you with the food package mentioned above for free. You have used or taken away all of them. I don't know why you say that there is no VIP benefits.3. Our office is closed at 19:30, all external calls will also be closed, but guests can use the telephone in each room to call the reception, which is an internal line and is available 24 hours. Also, our mobile number was showed on the instruction booklet of each room and on the door of the reception, and is available 24 hours. But you call the office on your mobile at about 9:20 pm and no one answers the landline, which makes you unhappy again.4. You call us at 9:20 pm, hoping that we will prevent the next-door guests from talking, and ask for another new room, which is very difficult to satisfy in any motel. We have a strict "no party" policy, and maintaining the quietness of the complex is one of our most important jobs. But around 9:00 pm, any guests talk in the room is reasonable, which we have no reason prevent, they have the same rights as you.And you are the first customer in years to complain about our thin walls.5. You have repeatedly and repeatedly mentioned that you are a Gold VIP, in every message and conversation. Please believe that we clearly know that you are a Gold VIP of Expedia, but I hope you understand that this is not mean you can have anything you want.It is a pity that although we have provided you with a series of free services, we still cannot make you have a pleasant stay experience. I hope you can have a pleasant time in other motels.Thank you!