Ratings based on 239 verified reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 09-Aug-2019
Great staff, polite and helpful. Rooms were super clean and comfortable which is really important. Able to keep warm on a chilly Taupō night. Good security with swipe system to get back in after 9pm. They have changed the bed configuration so the rooms we were in had a king bed and a single sofa bed (instead of a king bed and twin bed). Brand new sofa beds were ok for a night but it would be tricky if you were tall. Reported some plumbing issues in one room. Breakfast was basic but appreciated. Overall really happy with our stay and would recommend. Thanks.
Comment from Hotel Management
10-Aug-2019 by Reservation Team, Hotel Management
Thank you for your feedback. Your valuable comments have been taken down and surely will be delivered to the departmental head for further improvements. We are happy to hear you enjoyed your stay and hope to have you back with us again soon.
5 out of 5
by a verified traveller

Posted 01-Aug-2019
I really enjoyed my stay here, staff were friendly and very helpful, bedroom was very spacious and clean, the heat pump was great especially as it was winter. Basic breakfast is included, which was a nice bonus. Location is close walking distance to Pack n Save and city centre. Would definitively recommend this place, and would stay here again.
Comment from Hotel Management
02-Aug-2019 by Manager, Hotel Management
Dear guest, thank you for your kind words. We really appreciate the effort you made by writing this review. Positive feedback from our guests is always a great motivation for our team and helps us to keep up our standard. We hope we can make your next stay as pleasant as this one was. Best regards
5 out of 5
by a verified traveller

Posted 27-Jul-2019
Comment from Hotel Management
28-Jul-2019 by Manager, Hotel Management
Dear guest, thank you for your kind words. We really appreciate the effort you made by writing this review. Positive feedback from our guests is always a great motivation for our team and helps us to keep up our standard. We hope we can make your next stay as pleasant as this one was. Best regards
3 out of 5
by a verified traveller

Posted 26-Jul-2019
Comment from Hotel Management
26-Jul-2019 by Reservation, Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed your stay and hope to have you back with us again soon.
5 out of 5
by a verified traveller from Palmerston North

Posted 25-Jul-2019
Absolutely wonderful, highly recommend staying here, friendly host, rooms were nice and warm, everything you need and to get breakfast well was just awesome. We will definitely be back and bring the rest of the family, so pleased with our choice!
Comment from Hotel Management
25-Jul-2019 by Manager, Hotel Management
Dear Guest, Thank you for your kind words. We really appreciate the effort you made by writing this review. Positive feedback from our guests is always a great motivation for our team and helps us to keep up our standard. We hope we can make your next stay as pleasant as this one was. Best regards
4 out of 5
by a verified traveller

Posted 10-Jul-2019
Everything was good, the complementary breakfast I think it was below average and there was one lady working in the cafeteria alone doing everything.
Comment from Hotel Management
10-Jul-2019 by Reservation Team, Hotel Management
Thank you for your valuable feedback. We are happy to hear you enjoyed your stay and hope to have you back with us again soon.
3 out of 5
by a verified traveller

Posted 06-Jul-2019
Under cover parking was good. Parking spacing very small. Bed was huge. Pillows too flat.
Comment from Hotel Management
07-Jul-2019 by Reservation, Hotel Management
Thank you for your feedback. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We are happy to hear you enjoyed your stay and hope to have you back with us again soon.
4 out of 5
by a verified traveller from New Zealand

Posted 14-Jun-2019
I only needed a nights stay so didn't get to use the kitchen etc. The shower pressure was great, the bed was comfortable and the TV worked. The AC went and got the room toasty and warm quickly. ( I stayed in winter). It was close to the lake and food outlets. It smelt lovely and clean. I would definitely stay there again for a night.
Comment from Hotel Management
14-Jun-2019 by Manager, Hotel Management
Thank you for your valuable feedback. We are happy to hear you enjoyed your stay and hope to have you back with us again soon.
5 out of 5
by a verified traveller

Posted 28-May-2019
Include breakfast and spacious room as well as good wi-fi.
Comment from Hotel Management
06-Jun-2019 by Manager, Hotel Management
Dear Guest, Thank you for your valuable feedback. We are happy to hear you enjoyed your stay and hope to have you back with us again soon.
5 out of 5
by a verified traveller from Feilding, NZ

Posted 05-May-2019
We really enjoyed our stay at Silver Fern Lodge. Our room was clean and simple. It had everything we needed. The staff were very kind and helpful. The complimentary breakfast was awesome. The only want I have is for a play ground for little kids but to be fare there was one within walking distance so we weren’t really without at all.
Comment from Hotel Management
09-May-2019 by Manager, Hotel Management
Dear guest, thank you for your kind words. We really appreciate the effort you made by writing this review. Positive feedback from our guests is always a great motivation for our team and helps us to keep up our standard. We hope we can make your next stay as pleasant as this one was. Best regards