Front of property

Reviews of The Castle at Taunton

4 out of 5
The Castle at Taunton
Castle Green, Somerset, Taunton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 209 out of 362 reviews" "
Rating 8 - Good. 108 out of 362 reviews" "
Rating 6 - Okay. 33 out of 362 reviews" "
Rating 4 - Poor. 9 out of 362 reviews" "
Rating 2 - Terrible. 3 out of 362 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
So we booked a double room - we were given a room with the smallest double bed I have ever seen and with one chair. I asked to change. They offered a larger room which must have last been decorated circa 1990. They couldn’t do any better because we’d booked through Expedia they said. What??? Why does a hotel with empty rooms give you a bad room? To punish you for not booking with them? It was v poor service, whatever the reason . . .
Stayed 1 night in Apr 2024
Response from Hollie - Reception Manager on 18 Apr 2024
Thank you Michael for your feedback.We are saddened to read that you have not enjoyed your recent stay with us. Here at The Castle Hotel we are a beautiful grade 2 listed building and we work very hard to keep our interior in fitting with the exterior, we like to keep in line with the traditions of "castles such as the hanging tapestries throughout the hotel. We would not class any of our bedrooms bad or grim, our team always work hard on keeping all bedrooms in a brilliant condition. As you booked a Standard Double room which is 1 out of 3 double room types we offer, our Standard Double room types are understandably our smaller room types in comparison to our Deluxe Doubles.In regard to the price you paid for your Bed & Breakfast stay, due to you booking close to your check-in date prices are naturally going to more than booking further in advance.Thank you again for providing feedback and we hope should you choose to stay with us again in the future, you have a more positive stay we strive for.

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful stay at the castle hotel. The only feedback was the receptionist on check out wasn’t as friendly as the lady that had checked us in. She appeared to be confused with the communication around breakfast timings. Over all it was a wonderful stay, in the perfect location and it’s such a beautiful hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Christmas
Christmas is always particularly special at the Castle with staff having made a very special effort to make it even more special than usual. It makes an excellent place to stay, right in the middle of Taunton, for shopping with those special independent traders you won’t find elsewhere.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most relaxed and enjoyable stay.
We had a most enjoyable stay. The friendliness of the staff was exceptional. They went to a lot of trouble to find us an alternative place for dinner as they were fully booked. Also they checked our trains to make sure they were still running without being asked. This was beyond expectations. The breakfast was great. Plenty of choice and a relaxed atmosphere.
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location. Nice bar area. Very relaxing. Great service.
Stayed 1 night in Nov 2023
Response from The Castle Hotel on 27 Nov 2023
Hello Ian,We are very happy you had a great stay and ejoyed your time with us and we appreciate the feedback.We hope to welcome you again soon!Many Thanls

10/10 Excellent

janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well equipped apart from plug points Most of the plugs were round pin and not compatible with modern plugs Updating to include PowerPoints near the bedside tables would be ideal Lovely breakfast with excellent Eggs Royald
Stayed 1 night in Nov 2023

6/10 Okay

jolene

Stayed 3 nights in Oct 2023

8/10 Good

John

Stayed 1 night in Sep 2023

8/10 Good

Yoshiaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly country town traditional hotel suitable for short break.
Stayed 3 nights in Aug 2023

10/10 Excellent

Beverly

Stayed 1 night in Aug 2023

2/10 Terrible

Mariane

Stayed 1 night in Aug 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I loved my stay here. The staff were super friendly and helpful. The room was clean and comfortable. There were plenty of breakfast options and everything I tasted was delicious. I would definitely stay here again.
Stayed 2 nights in Jul 2023

6/10 Okay

Laura

Business traveller
Liked: Cleanliness, staff & service
Very expensive for what it was
Stayed 1 night in Jul 2023

8/10 Good

Sarah

Travelled with partner
Super comfy beds and soft pillows Great part of town
Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did not like the parking arrangements. Car park now operated by NCP. Also very noisy Wednesday night due to a bar operating until 1.30 in the morning.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mr Nick

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly and efficient staff, very clean
Stayed 2 nights in May 2023

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the ivy on the outside. It was easy access to the property. Loved the soothing atmosphere inside.
Stayed 1 night in May 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, with friendly staff and good food in an interesting historical location.
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot in Taunton
Stayed 6 nights in May 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful place to stay. Taunton was a little rough around the edges tho.
Stayed 1 night in May 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Anne

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Abi

Stayed 1 night in Apr 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional
Stayed 1 night in Mar 2023

6/10 Okay

D G

Stayed 2 nights in Mar 2023

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Julian

Stayed 1 night in Feb 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Good rooms service was good and breakfast even better.
Stayed 1 night in Feb 2023
Response from Hollie on 18 Apr 2023
Hi there David,Thank you for your feedback!We are very pleased you enjoyed your stay and hope to see you stay with us again!

8/10 Good

Pat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Comfortable hotel in a convenient location.
Stayed 2 nights in Feb 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb place to stay.it’s in the heart of Taunton a stone’s throw from all your needs.

8/10 Good

Luke

Stayed 1 night in Sep 2022

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property. Older plumbing not great.
Stayed 1 night in Sep 2022

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location in Taunton
Lovely hotel
Stayed 1 night in Sep 2022

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff & lovely hotel.
Fab staff, very clean and tidy and brilliant location if you need to be in the center and near Vivary Park. Bathrooms a bit dated but very clean. Breakfast was fab! The staff really made you feel welcome and nothing was any trouble. Can be a bit noisy outside due to nearby pubs, but don’t let this put you off. We would defo stay again.
Stayed 1 night in Aug 2022

10/10 Excellent

Aisha

Stayed 2 nights in Aug 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the castle hotel
Central location. Easy to find. The room was very clean and had very comfortable beds. A fan was provided which was welcome during the heatwave. Charger ports would be an added bonus. Breakfast was outstanding. I ordered the eggs Benedict which were delicious. Excellent variety of breakfast items. I couldn’t resist a pastry and the jam was exceptional. Cooked breakfast was available from the self service area. Delicious produce. Beans are a must with an English breakfast which were not provided. Staff were very friendly and welcoming. Would definitely return and recommend.
Stayed 1 night in Aug 2022

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Lovely Hotel, very friendly and helpful staff, rooms have everything you mught need and are cleaned daily. Great location bars and restaurants all in walking distance and a bus station right outside to catch a bus to the surrounding area of Taunton
Stayed 5 nights in Aug 2022

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
disappointed to have to pay for parking
Friendly, convenient, but a bit “tired”. Surprised and disappointed to have to pay for parking
Stayed 1 night in Aug 2022

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Jon

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

8/10 Good

Devika

Stayed 2 nights in Jun 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would stay again and for longer
It’s a lovely hotel, I was told has been a coaching inn/hotel for 400 years . Breakfast was delicious
Stayed 1 night in Jun 2022

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed to watch the cricket and see family and friends in the area. Our room was a little on the small side which meant it was very hot during the night, room could do with a fridge for drinks. Breakfast is good and the gardens are kept in good condition. When we come to watch the cricket again we will stay here again.
Stayed 2 nights in Jun 2022

8/10 Good

Daniel

Stayed 1 night in Jun 2022

6/10 Okay

Benedicte

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not for families
Hotel has great charm, but not so great service. Loads of noise from outside pubs going until after midnight which is not ideal. Was told they could move me for a fee, and that noise levels would be the same on our second night. Was so nackered the third day we couldn’t wait to get home and left Taunton earlier than planned!
Stayed 2 nights in Jun 2022

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022