Hotel Don Fernando de Taos, Tapestry Collection by Hilton
2/10 Terrible
"The room that was booked through Expedia was a handicap accessible room which I did not specify I needed.Called the day before and was told they were going to change to a regular room which they failed to do and upon arrival they refused to change room due to lack of availability till the following day.was called later in evening and given different room ."
"Rooms hadn’t been cleaned, it was 4pm. There were many other people who couldn’t get in their rooms because they hadn’t been cleaned. We got a refund and left."
"Clean, adequate, but smallish rooms. Hotel location on plaza worked. No complaints, but nothing remarks nothing remarkable for 1 night stay of an older couple"
"You could tell it was an older hotel but they’ve done a really good job with maintaining it. Really enjoyed my stay there. The breakfast was one of the best free continental breakfast is that I’ve had at a hotel."
"I actually never left a public negative review and was polite about my experience privately. That’s why receiving a condescending text from management afterward was honestly surprising.
Asking guests for feedback and then responding with pseudo-intellectual quotes instead of professionalism is a strange approach to hospitality. The issue was never “refinement” — it was simply the guest experience.
A respectful “thank you for the feedback” would have gone much further than an arrogant response meant to sound profound. Unfortunately, that interaction alone changed my impression of the business."
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