In need of maintenance
Checked in for a two day stay, got a call 10 minutes later that I needed to call Expedia because they couldn’t find the payment (their job not mine), after they already checked me in. While I’m on hold they call and say they have it figured it out. So then I try to use the internet... hmmm not working even though it’s advertised. Call the front, sorry yeah our internet isn’t working right now (like it’s just okay and we’re stuck with it, no apologies, it’s juat the way it is apparently). Okay fine, we’re here so I go to sit on one of the beds, and the blankets have crusty “spots” on them... The TV is so fuzzy it reminded me of the 90s. It was a little warm, so I decided maybe I should turn on the AC for a little while... nope, that doesn’t work either. So we go to bed, wake up the next day and my wife gets a call from them complaining that our room is empty and we should have told them if we checked out already... well, we hadn’t checked out, and I was still sitting in the room. Decided to take a shower, well there’s no ventilation, so the room’s ceiling condensates and the beads of water were kind of yellow. Expedia sent me a message asking about check in and I complained there, and the hotel answered that they’d address it directly, well they didn’t. We passed out for our last night, I woke up took another shower near check out time, my hair was wet and it was a little cold outside, so I decided to use the blow dryer, nope that didn’t work either.
Comment from Hotel Management
04-Nov-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To Travis on Expedia.
I apologize and I'm sorry. I'm acting with the staff connected with each one of your issues. Thanks for your help; and if you visit us again you'll see our improvements.
W. Dean Koop, Owner and General Manager