Ratings based on 1,540 Verified Reviews

3.1 out of 5
56% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Disapointing

Posted 20-Mar-2018
We stayed 2 nights. Our room was not cleaned the morning. Dirty towels on the floor were not picked up . When we called the front desk for clean wash clothes, there were not ANY available. One employee at the front desk tried to help but her resources were limited.
1 out of 5
by A verified traveller from Phoenix, AZ

Old, dirty, and run by lazy, rude staff

Posted 19-Mar-2018
When we first arrived, I was “greeted” by a rude desk manager and given a room that had a broken electronic lock. We got locked inside the room! I had to have my daughter squeeze through the window to let us out. The desk manager reluctantly put us in another room after the maintenance kid confirmed it was broken, and that he couldn’t fix it. There was no offer to help us move rooms, and they didn’t even have a luggage cart to use. The room was dirty (used tissues and trash shoved behind the nightstand and under the edge of the bed; dirty grout in the bathroom) and we requested room service, which we never got. Unfortunately, we were prepaid and stuck there. After a couple days, we called and asked them for more towels (since they’d neglected room service). Rude desk lady told us to come get them ourselves. We were in town for the annual youth hockey tournament. In the future, we will be warning our fellow hockey parents to avoid this hotel at all cost.
2 out of 5
by A verified traveller

Almost could be good....

Posted 07-Feb-2018
Pros: the outside was pretty, the inner lobby, near the dining area,had nice artwork.
Cons: New rugs,the bathtub was rusty ,should be renovated.
Location: The bar called The Burger Stand,nice atmosphere.The long walk to the taos plaza, the Museum nearby,called Fechin. The Taos Pueblo not too far away.
Well, I expected even worse form other reviews. The room was big, and bed was fine,the bathroom smelled funny,like the wrong cleaning product? The worse part was the hum, coming from bathroom, like a whistle,machine? It was annoying,The rug needed to be replaced, it had stains..Something also smelled as if smoking had been in room in the past. It was fine, but the staff acted like they didnt care when I checked in, and told me the cleaning staff had the flu,and were sent home. Enough to scare me more about getting the flu! All in all, for the price, the location was alright, I could still walk to the Plaza,etc. It was fine.
Comment from Hotel Management
10-Feb-2018 by W.Dean Koop , Hotel Management
To Flo on Expedia, Thanks for your visit and your comments. i have visited with my staff to make corrections. Hope you visit again to see our improvements. Have a nice day. W.Dean Koop, G.M. & Owner
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2018
Old hotel that has had its days but still decent. Hotel staff was very helpful. Desk clerk offered to take me to a place to stargaze.
Comment from Hotel Management
03-Feb-2018 by W.Dean Koop , Hotel Management
Thanks for staying with us! We appreciate your comments. Thank you! W.Dean Koop GM & Owner
3 out of 5
Recommended
for Everyone
by A verified traveller

Cheap but clean

Posted 21-Jan-2018
Greatest staff. Very polite, went out of their way to provide help
Comment from Hotel Management
10-Feb-2018 by W.Dean Koop , Hotel Management
To Anonymous, Thanks for your visit and comments. Have a Nice! W.Dean Koop, G.M. & Owner
2 out of 5
by A verified traveller

Out of date and dirty

Posted 14-Jan-2018
The outdoor parking area and walkways were covered with ice even though it had not snowed in 3 days. All the other local hotels had cleaned their driveways by now. The carpet in the room was stained in multiple places along with a torn up comforter on the bed. The bathroom was also dirty as it looked like the shower and toilet had not been cleaned. It was not like the hotel was overbooked either, so staff was not over worked to cause for poor service.
Comment from Hotel Management
18-Jan-2018 by W. Dean Koop, General Manager and Owner, Hotel Management
To Anonymous on Expedia: Thank you for your report. We presently have lower than normal occupancy traffic because of the low snow in the area. However, we can do better. I'm sorry and I apologize. Thanks again.
2 out of 5
by A verified traveller

Close to the plaza

Posted 07-Jan-2018
Room was small and out dated. The bed was very hard. Room was very clean. Walls are thin could here everthing going on outside and in the other rooms.
Comment from Hotel Management
23-Feb-2018 by W.Dean Koop , Hotel Management
thank you for your comments and rating of our hotel.
1 out of 5
by A verified traveller from Arizona

Room not clean

Posted 07-Jan-2018
Room not clean...looked like someone had been using the room to hang out in. They wouldn't allow me a different room, instead they made me wait while they cleaned the room. I got there at 4pm and didn't get to use the room until 6pm. Later that evening someone tried to get into the room, thankfully I had the mechanical lock set. I had booked two nights but left after the night because I didn't feel safe there. The place is in poor condition and the internet never did work even though management said they would fix it. I would never go back there!!
Comment from Hotel Management
23-Feb-2018 by W.Dean Koop , Hotel Management
thank you for bringing attention to some of the issues surrounding your stay. We apologize for any inconvenience and we will strive to better.
1 out of 5
by A verified traveller

Does not deserve to be called a resort...

Posted 02-Jan-2018
Pros: Nothing really
Cons: Rooms, Jacuzzi area, service
Location: Decent location.
All of the towels and blankets seemed to be pieced together from Walmart. Which isn't bad just unexpected and not the greatest quality. Restroom door did not close in my room or my friends room. Showers did not stay hot. Jacuzzi room did not have lights, we used what little lights shined from the bathroom. Staff wasn't not helpful.
Comment from Hotel Management
23-Feb-2018 by W.Dean Koop , Hotel Management
thank you for your comments.
3 out of 5
by A verified traveller from New Mexico

Posted 02-Jan-2018
La little run down and the room never got warm. Small heater on the wall worked but the baseboard heaters did not
Comment from Hotel Management
23-Feb-2018 by W.Dean Koop , Hotel Management
thank you for your comments and stay.