Ratings based on 1,511 Verified Reviews

3.2 out of 5
56% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel close to everything that is Taos!

Posted 18-Oct-2017
Accomodated my inability to climb stairs.Staff very friendly and helpful..
1 out of 5
by A verified traveller

horrible place

Posted 17-Oct-2017
Pros: Only their breakfast
Cons: everything.
Location: prime location in Taos
When I got there a number of people could not access their room, because they had not been cleaned and no one knew why. At ten in the evening they finally had a room, gave me the key and when I walked in, the room had not been cleaned at all, even the bed had not been made. When I returned to the reception they told me they gave me the wrong room number. Once I had the right number, I went into the room, which looked cleaned, but the sheets had a blood-like faded stain, hard and sticky, so, clearly dirty. The carpets in the hall were disgusting and a man - a smoker, smoking is allowed in this so-called hotel - walked into my room while I was in bed! Obviously cards work on any and every room in this awful place. I had to lock the door for safety. One of my neighbors appeared to be a drunk who actually lived in the hotel room and threw trash everywhere, drank, sang loudly and smoked. A few others clearly use the rooms as residence. I stayed at Kachina last year and was very happy with it, but something changed and it has definitely gone downhill, which is too bad, considering that the breakfast is cheap and really quite delicious.
1 out of 5
by A verified traveller

Would NOT recommend

Posted 17-Oct-2017
Killed a spider as soon as I walked in the door. Not able to control heat-room was cold. Security lock was broken off door. Will not stay here again. You get what you pay for.
1 out of 5
by A verified traveller from Texas

This was a horrible place!

Posted 16-Oct-2017
Pros: Absolutely nothing.
Cons: New ownership and a ton of money for upgrading.
Don't do it people!!!! ,
5 out of 5
Recommended
for Everyone
by A verified traveller from New Mexico

Good value for the money.

Posted 15-Oct-2017
Pros: Good value for the rate.
Cons: Shampoo the carpet and add a coffee pot.
Location: Good location and close to sites.
Got to hotel 1 hour after check-in time and was told, as was the 4 person group ahead of me, that the room would not be ready for half an hour. Room was clean and comfortable, but carpet had stains and the shower handles were backwards, hot for cold and cold for hot. no fridge, microwave, or even coffee pot.
2 out of 5
by A verified traveller from Denver

Location was nice and that’s about it

Posted 15-Oct-2017
Visible dirt, stained bedspread, dirty bathmat, threadbare sheets. Front desk announced my room number to entire lobby. They did move me to a cleaner room, to their credit, but I would not stay again.
1 out of 5
by A verified traveller

There was NO heat on a 25 degree night 10/09

Posted 14-Oct-2017
Pros: NOTHING
Cons: SEE the above. This place needs to be closed down.
No heat in rooms, internet was a joke in rooms only available close to the front desk. I checked out after the first night and was told that the only person that could issue me a refund worked from 11pm to 7 AM as they had pre charged my Discover card the full 3 nights stay. So I called and was told a refund would be issued on 10/11/17 no refund as yet. All the guest eating at the cafe in the morning were complaining about the lack of heat in rooms one woman was still wearing gloves. This location is a dump and I am not the only guest complaining, I can't believe they are still open.
2 out of 5
by A verified traveller from OK.

Could be a great place

Posted 14-Oct-2017
Pros: Location
Cons: Most everything. Not keep up very well.
Location: Close to center of Taos.
Bed bugs and not clean. Breakfast at restaurant was good.
3 out of 5
by A verified traveller from Lubbock, TX

Possibly the nicest hotel in Taos, in 1980.

Posted 13-Oct-2017
Pros: Central location in town
Cons: Needs much updating.
Location: Located downtown near plaza and shops. Many restaurants within easy walking distance.
Checked in without my expectations being too high, after all, I did take the lowest reasonable room rate I could find. The room we were given by the night clerk, 162, was as far back off the street as possible so no road noise at all. The room itself was obviously in need of updating. The bed was average, I've slept in worse. The television had poor reception which was no big deal, we had lots of things planned anyway. Carpet should have been replaced some years back. I was told the pool was nice but never used it.
1 out of 5
by A verified traveller from Olathe KS

Room not cleaned

Posted 12-Oct-2017
Pros: Charming appearance, in spite of peeling paint.
Cons: Staff
Location: It is close to the Pueblo.
I checked in late in the afternoon and as I usually do, I started on my photo editing on my laptop. There are lots of great photo ops around Taos. I emerged from my laptop about an hour later and noticed one of the 2 beds was unmade. I stepped into the bathroom to find both of the damp bath towels hanging on the edge of the tub and the shampoo was gone. I then called the desk. He suggested I move to another room. Since I had so much stuff, it would take me 2 trips to move as well having already set up everything in the room. The desk person checked and found that there was still just one person left in housekeeping. He said he would have her go to my room in half an hour. No one showed up. Later I went to bed in the other bed. And in the morning I skipped my shower. I figure I pay a hotel for two main things, a bed and a bath. I received 50% of the value I had paid upfront. The next morning as I left I asked at the desk for the manager. He wouldn't be in until 2 hours later. So, we filled out a complaint form, leaving both my phone number and email. After about 5 days I still hadn't heard anything from him. So, I wrote an email directly to him. After another 3 days, I still hadn't heard from him. At the least he should have apologized. At the most he should have given me a 50% refund. And had they made some effort to make this right, I would view them as professional and would not have written this review. Also, they list breakfast as provided, but you have to pay for it.