Ratings based on 1,457 Verified Reviews

3.2 out of 5
59% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location, facilities are ageing.

Posted 23-Aug-2017
Pros: Location
Cons: Room cleaning.
Location: Location is ideal. Right next to the park and plaza.
Not our best experience at the Kachina. Second time the cleanliness of the room was questionable. Shower curtain was gross. We were provided on black towel for two guests.
2 out of 5
by A verified traveller

Tired

Posted 19-Aug-2017
Hotel is convenient to the Taos Plaza. The room we occupied had not had any updating or deep cleaning in many years. Although maid service was supposed to be every other day our room was never serviced. We found a very full garbage can to dispose of the trash from our room. A dirty washcloth from the previous occupants had not been removed from the bathroom. i placed the washcloth and a broom that had been left in the room in the hallway where rhey remained for more rhan 24 hours. When we checked out I noticed a homeless man sleeping under the stairs. I notified the hotel staff.
2 out of 5
by A verified traveller from Colorado

Disappointing

Posted 17-Aug-2017
Pros: The staff was nice enough.
Cons: Everything. This place needs to be updated.
Location: Location is great. Near shopping and Taos attractions.
The room I was initially assigned had not been cleaned and all bedding was wadded up in the arm chair. I I also noticed the place seemed relatively vacant and deserted so I asked why that was. Apparently, one of the buildings (in the front part of the resort) is closed for repairs. The front desk staff was apologetic for both the dirty room and assigned a new room. Not a place that felt safe for a woman traveling alone. Additionally, Furnishings are worn out and way out of date. Towels are Walmart bargain quality, mismatched and due for replacement. Not a place I'd go barefoot. Overall disappointing.
3 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque

Good motel close to the center

Posted 17-Aug-2017
I've stayed a number of times. This time I was in a update room. It's changed my overall opinion of the motel.
5 out of 5
Recommended
for Everyone
by A verified traveller from kansas

Posted 12-Aug-2017
Enjoyed watching Taos Indians and learning about them. Room was spacious and comfortable
2 out of 5
by A verified traveller from Albuquerque

Location close to town square

Posted 21-Jul-2017
Stayed several times this year. If u book through a third party u get the worst rooms.
Comment from Hotel Management
28-Jul-2017 by W.Dean Koop , Hotel Management
To Pat, The Hotel’s policy comment you made is non-existent! and all of our rooms are nice, fresh & spacious. W.Dean Koop, G.M. & Owner
2 out of 5
by A verified traveller from SF, NM

Do not stay here

Posted 18-Jul-2017
Would not give me ground floor. Smoking permeated air which is against law in NM Room door would not work to open so they moved me to ground floor. Room incomplete - no glasses or cups, no towels. Restaurant staff not trained to use espresso machine, out of red chili and jam.
Comment from Hotel Management
26-Jul-2017 by W.Dean Koop , Hotel Management
To Lizard, Thanks for your critique, you have made us a better place. W.Dean Koop, G.M. & Owner
4 out of 5
Recommended
for Everyone
by A verified traveller

One of the best older hotels!

Posted 14-Jul-2017
This is an older hotel, but has a lot of charm. The location is great-- we walked to the Plaza. I loved the outdoor pool-- very peaceful and perfect temperature. The rooms are very roomy and the beds were comfortable, I slept great both nights. We were hoping to see the Indian dancers or the live entertainment, but missed out on those.... not sure if it was scheduling problems or what. Overall a very good stay at a good price.
Comment from Hotel Management
20-Jul-2017 by Dean , Hotel Management
To Sharon, We’re glad you enjoyed your stay; and thanks for taking your time to comment. The Indian Dancers are now more responsive to our schedule. Thanks Again. W. Dean Koop, G.M. & Owner
4 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque

We enjoy being so close to the main attractions.

Posted 11-Jul-2017
Pros: Enjoyed the breakfast.
Cons: Replacing carpet.
Location: Fantastic.
Our stay at the Kachina Lodge was pleasant and convenient. We would stay there again.
Comment from Hotel Management
26-Jul-2017 by W. Dean Koop , Hotel Management
To Margie, Thanks for your positive comments, We have the replacement of several carpets in place. Hope to see you again soon. W.Dean Koop, G.M. & Owner
4 out of 5
Recommended
for Everyone
by A verified traveller from Enid, OK

Weekend stay

Posted 11-Jul-2017
Older hotel in need of a few "professional" upgrades. A few repairs & building maintenance items were apparently made by well meaning but not so capable in house handymen. Friendly and attentive staff. Had an issue with the first room we were assigned and the staff at the front desk promptly resolved the problem to our complete satisfaction. We will stay here again because the location is great, however, we sure hope some relatively minor, but much needed, building improvements can be made in the future.
Comment from Hotel Management
26-Jul-2017 by W.Dean Koop , Hotel Management
To Jimbob, Thanks for your comments. We will be making the much needed building improvements. Please visit us again. W.Dean Koop, G.M. & Owner