Ratings based on 1,513 Verified Reviews

3.2 out of 5
56% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from colorado

Perfect locatipn.

Posted 11-Dec-2017
The young gentle man at the front desk was very helpful. I will return.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dalas/Ft. Worth

Great

Posted 10-Dec-2017
Beds are great, and shower was phenomenal! I will stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from CO

Nice lobby and restaurant area.

Posted 01-Dec-2017
Room and bathroom are old. Needs updating bit if one needs a clean overnight stay this works.
Comment from Hotel Management
04-Dec-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To Judy on Expedia: Thanks for your comments. We appreciate your visit. W. Dean Koop Owner and General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great restaurant/coffee shop and beds

Posted 28-Nov-2017
Although the room could use an update, the beds were super comfortable and it was extremely quiet. The heating system worked great and we used the crawling fan and were quite comfortable. The best was the newly reopened coffee shop were we got half off our meals, and the breakfasts were fantastic. I grew up in Taos and appreciated the green Chile sauces and huevos rancheros. Got a great price on the room too.
Comment from Hotel Management
02-Dec-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
TO ANONYMOUS ON EXPEDIA: Thanks for the nice comments. My staff was glad to read your report. Thanks again. W. Dean Koop, Owner and General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque,NM

Posted 22-Nov-2017
Great location to the center of Taos. Bath & shower needs updating other than that good room for the rate.
Comment from Hotel Management
02-Dec-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To Anonymous on Expedia: Thank you for your comments. We have shared your report with our staff. Merry Christmas W. Dean Koop, General Manager and Owner
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Nov-2017
I loved my stay here. It is an older hotel. with character. It seemed more authentic than hotels with plastic furniture. The staff was excellent.. I was made to feel at home quickly. The room was clean and comfy. It was very quiet. The restaurant had great food. The lodge has easy access to the community. I look forward to returning during the holidays.
Comment from Hotel Management
06-Nov-2017 by Matthew J. Morris, Hotel Management
I am pleased that you enjoyed your stay with us here at the Kachina Lodge. We strive for excellence and succeed to show you the best hospitality we can. I We hope to see you on your next visit. Matthew Morris Operations Manager
1 out of 5
by A verified traveller from Orlando, Fl

In need of maintenance

Posted 29-Oct-2017
Checked in for a two day stay, got a call 10 minutes later that I needed to call Expedia because they couldn’t find the payment (their job not mine), after they already checked me in. While I’m on hold they call and say they have it figured it out. So then I try to use the internet... hmmm not working even though it’s advertised. Call the front, sorry yeah our internet isn’t working right now (like it’s just okay and we’re stuck with it, no apologies, it’s juat the way it is apparently). Okay fine, we’re here so I go to sit on one of the beds, and the blankets have crusty “spots” on them... The TV is so fuzzy it reminded me of the 90s. It was a little warm, so I decided maybe I should turn on the AC for a little while... nope, that doesn’t work either. So we go to bed, wake up the next day and my wife gets a call from them complaining that our room is empty and we should have told them if we checked out already... well, we hadn’t checked out, and I was still sitting in the room. Decided to take a shower, well there’s no ventilation, so the room’s ceiling condensates and the beads of water were kind of yellow. Expedia sent me a message asking about check in and I complained there, and the hotel answered that they’d address it directly, well they didn’t. We passed out for our last night, I woke up took another shower near check out time, my hair was wet and it was a little cold outside, so I decided to use the blow dryer, nope that didn’t work either.
Comment from Hotel Management
04-Nov-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To Travis on Expedia. I apologize and I'm sorry. I'm acting with the staff connected with each one of your issues. Thanks for your help; and if you visit us again you'll see our improvements. Your truly, W. Dean Koop, Owner and General Manager
2 out of 5
by A verified traveller

Hotel. It kept up

Posted 29-Oct-2017
Black dirty carpet, rusty tub with old stained mat, though room was nice and large, would not stay here again, old and run down for same price as a nice hotel.
Comment from Hotel Management
04-Nov-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To Anonymous on Expedia: We've checked all of our carpets and have noted the one you mentioned; and gave it a good cleaning. Also, we have adjusted our cleaning and maintenance staff. I apologize, and Thanks. W. Dean Koop, Owner & General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Sapulpa, OK

Close to town, easy access, plenty of parking.

Posted 28-Oct-2017
Pros: Price. Easy access and parking, good location to use for visits to Taos Ski Valley, Rio Grande Canyon, and Questa/Red River.
Cons: Make a point to keep things working properly. Several ac outlets worn out. Plugs fell out due to their own weight. Often took 5 flushes to clear bowl.
Location: Easy walk to restaurants, a little farther to Taos Plaza. Much shopping conducive to browsing. Nearby fuel and snacks. Taos Pueblo very close.
We have stayed at Kachina each year for last 4 years. Everything as expected except for WiFi. There was no service in rooms, only the LOBBY area. About a 4 minute walk to lobby to connect. Although there were two WiFis visible from our room, even with connection with one there was only internet service once per hour or so for maybe 20 seconds. This affected our ability to plan the rest of our trip or check open hours of a restaurant. Note: their web page and sign says "WiFi All Areas". Management knew about the problem when I asked, saying "We know. Service is good in the lobby, though." Nice heated pool. Comfortable lobby with coffee and restaurant.
Comment from Hotel Management
04-Nov-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To Daryl on Expedia: Thanks. We have checked the electric plugs to assure proper operation and the stool flusher. Comcast has been unable to correctly install our internet system so we are making adjustments without delay. I apologize! W. Dean Koop Owner and General Manager
2 out of 5
by A verified traveller

You get what you pay for....

Posted 24-Oct-2017
Spend a little extra for comfort & cleanliness. The manager of motel has heat set for his pocket book regardless of the outside temps. Not cool!!
Comment from Hotel Management
06-Nov-2017 by W. Dean Koop, General Manager and Owner, Hotel Management
To anonymous on Expedia: thank you for your patronage and comments. We've made adjustments to do better. I apologize. W. Dean Koop Owner and General Manager