Old, dirty, and run by lazy, rude staff
When we first arrived, I was “greeted” by a rude desk manager and given a room that had a broken electronic lock. We got locked inside the room! I had to have my daughter squeeze through the window to let us out. The desk manager reluctantly put us in another room after the maintenance kid confirmed it was broken, and that he couldn’t fix it. There was no offer to help us move rooms, and they didn’t even have a luggage cart to use. The room was dirty (used tissues and trash shoved behind the nightstand and under the edge of the bed; dirty grout in the bathroom) and we requested room service, which we never got. Unfortunately, we were prepaid and stuck there. After a couple days, we called and asked them for more towels (since they’d neglected room service). Rude desk lady told us to come get them ourselves.
We were in town for the annual youth hockey tournament. In the future, we will be warning our fellow hockey parents to avoid this hotel at all cost.