The house was nice, clean and the amenities were a really great touch. The upstairs game room was nice although the video game machine does not work. When we arrived, the house was freezing, and the thermostat was not working. We went to turn the fireplace on where there was an empty bag with no firewood in it. After going out back to grab the firewood we then realized that the lighter was also not working. I opened the book to contact the owners to ask about the thermostat and he was responsive. Hayden told me where I could locate batteries for the thermostat and once, I replaced the batteries I was able to turn the heat on. My husband's truck got stuck in the driveway which was filled with snow and ice. There was no salt or cat litter that was put down prior to our arrival. Hayden did call his neighbor to come help us and the neighbor was very nice. We ended up having to pay the neighbor to help us get our truck unstuck but it was worth it because he was a very nice guy. I asked Hayden the owner where I could locate a shovel so I could start chipping away at the snow/ice and he told me there was one outside next to the bunk room. We searched for over 20 minutes and there was no shovel. I asked if there was salt that we could put down and he directed me to go to the nearest store for some. I am a little confused why you would have a home up in the mountains in the winter and no shovel or salt for your guests. If we would have known this prior to