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Reviews of Sunlake Waterfront Resort and Convention

4 out of 5
Sunlake Waterfront Resort and Convention
Jalan Danau Permai Raya Blok C 1 Sunter, Jakarta, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 140 reviews" "
Rating 8 - Good. 66 out of 140 reviews" "
Rating 6 - Okay. 22 out of 140 reviews" "
Rating 4 - Poor. 11 out of 140 reviews" "
Rating 2 - Terrible. 5 out of 140 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JINESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !!!
Had an amazing stay. Excellent service, comfortable beds and big rooms. AC is not that powerful but is comfortable. Food is good and breakfast has good variety. Overall highly recommended for people coming for expo at JIEXPO centre.
Stayed 4 nights in Oct 2023
Response from Ferry Febriari General Manager on 17 Oct 2023
Dear Mr Jinesh,Thank you for choosing our hotel as your home away from home.We truly believe that personalized service and paying attention to the smallest details are important and as such I am delighted that our team have gone the extra mile in ensuring that you had such a great stay.Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable and in the meantime we look forward to welcoming you back very soon.Kind regardsFerry FebriariGeneral Manager

10/10 Excellent

sadanand sanjeeva

Stayed 1 night in Apr 2023
Response from Ferry Febriari General Manager on 1 May 2023
Dear sadanand sanjeeva, Thank you for taking the time to give us the maximum score. We always look forward to welcoming you back in the future. Best Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing staff but room service needs to be better
Stayed 2 nights in Jul 2022
Response from Best Regards Toto Sandjaja General Manager on 8 Aug 2022
Dear Valued Guest, Thank you most sincerely for your lovely feedback. We are delighted you enjoyed our facility and Sunlake Waterfront Resort and Convention hospitality so much you decided to stay a little longer. We are hugely motivated by your comments and will endeavor to continually improve our service. Thank you once again and we look forward to seeing you again on your next trip to Jakarta Best Regards Toto Sandjaja General Manager

4/10 Poor

atul

Stayed 1 night in Oct 2021
Response from Ecommerce on 29 Jan 2022
Dear Valued Guest Thank you very much for taking the time to share your 5 stars review with us. It is always a pleasure for our Team for knowing our guests left our hotel happy and satisfied with our facilities and services. We are applying the safety protocol required to guarantee your safety and comfortability when you were staying with us, we also make sure to keep the room clean and sanitized every single day. We look forward in welcoming you back to our Hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.

10/10 Excellent

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2020
Response from Ecommerce on 29 Jan 2022
Dear Valued Guest Thank you very much for taking the time to share your 5 stars review with us. It is always a pleasure for our Team for knowing our guests left our hotel happy and satisfied with our facilities and services. We are applying the safety protocol required to guarantee your safety and comfortability when you were staying with us, we also make sure to keep the room clean and sanitized every single day. We look forward in welcoming you back to our Hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you. Kind Regards,

8/10 Good

BoonHeng

Business traveller
Liked: Staff & service
Stayed 2 nights in Feb 2020

6/10 Okay

Chin Han

Travelled with family
Disliked: Room comfort
Big room, low price.
The room is quite big... but pretty uncomfortable. WiFi keeps getting server not responding and have to keep asking for ID and password. Room amenities is quite basic. First room that I am allocated had the single bed so shaky. Change room but still pretty similar
Stayed 1 night in Feb 2020

8/10 Good

ASHISH

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Hotel is well attended and in a good location. Staff is friendly and the food at the Indian restaurant is good.
Stayed 6 nights in Dec 2019

8/10 Good

ASHISH

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019
Response from New Metro Hotel on 10 Oct 2019
Dear Value Guest Thank you very much for sharing this positive review of your stay at the New Metro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, New Metro Hotel

8/10 Good

Rimesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
okkk
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
All Okk For Indian get easy bcoz food and all
Stayed 2 nights in Aug 2019

8/10 Good

BoonHeng

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from New Metro Hotel on 10 Oct 2019
Dear Value Guest Thank you very much for sharing this positive review of your stay at the New Metro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, New Metro Hotel

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel location is easy to find something to eat even at night. But the bathroom is terrible. Every time you flush the toilet water leaking from the side and every time you shower the water did not drain fast so there is water pooling on your feet..gross. They only give you 2 towels in the room even though we booked for 4 peoples..no towel for face or hand. We have to ask to housekeeper every day for extra towel.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staf punya perangai very baf
Stayed 2 nights in May 2019

10/10 Excellent

CHONG, Langkawi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lake view. Good facilities. Swimming pool, gym, sauna etc.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much ... eventhough i was bitten by bugs the whole night during my sleep room 4143 i am so tired that i slerp through. i did talk to the front desk but they just said ok. Hahaha maybe they don't understand my pain i would live to come back ith my family the next time
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Quiet, Relaxing Place in Jakarta
Always pleasant after several times repeated stays here, quiet area for resting and relaxing, but still conveniently close to the busy commercial district of Kelapa Gading
Stayed 3 nights in Nov 2018

8/10 Good

Salahuddin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Rimesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good Worth in price
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

BoonHeng

breakfast is not good
Stayed 1 night in Aug 2018

6/10 Okay

BoonHeng

Disliked: Cleanliness
Stayed 1 night in Apr 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Good!
Request for Towels ignored even after second request. Rooms not clean. Service hopeless. Breakfast limited in selection.

6/10 Okay

John

Liked: Property conditions & facilities, room comfort
Trades & Descriptions Act
Not a lot to say other than Hotels.com need to standardize WORDING when describing accommodation. Kitchen/Kitchenette to me is all the same; turns out not to be. Duped into thinking room was other than it turned out to be. Will not make the same mistake again. Of course Hotels. com did nothing about it when I called.

10/10 Excellent

Ravi, INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE NICE BUT SERVICE IS SLOW
service is slow please improve please improve the service
Stayed 2 nights in Mar 2018

8/10 Good

ASHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

BoonHeng

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Muhammad E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Gopal, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel is quite OK but music blaring until 4 AM
I booked this hotel for the convenience of travel time to the office. The room was good and the amenities within the hotel are quite good. The problem with the hotel seems to be a club that is on or near the premises that blares music which resounds on the bed until 3:30 - 4:00 AM. I hardly slept the 2 days I am there.
Stayed 2 nights in Nov 2017

8/10 Good

Abo Bandar, Jeddah, Saudi Arabia

Liked: Staff & service, property conditions & facilities, room comfort
A trip to Jakarta Indonesia
good and relaxing
Stayed 2 nights in Aug 2017
Response from Franky Hutapea on 3 Nov 2017
Thank you and we shall continue to provide better service. Warm regards Sunlake Hotel

8/10 Good

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for miney
Very spacious rooms good staff enjoyed staying here
Stayed 3 nights in Jul 2017

10/10 Excellent

jodey, egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort hotel . Near the beach
Clean hotel and comfortable near the beach . Food is good . Receptionist very friendly

10/10 Excellent

Vimal Bhansali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indians
Nice Indian Food

8/10 Good

Ramesh More, Mumbai, India

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice Hotel with options of Indian Food.
I am travelling quiet frequently to Indonesia and this hotel suits me in every way. The rooms are quite spacious, good swimming pool, Nice Gymnasium and most important Indian Foods available without any difference in taste. I will visit again.

8/10 Good

Capt. Mike , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay n close to amenities..
Friendly staff..good food n great price..value for money..

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
Cleanliness below average. Bad service - no towel in the room, and had to call housekeeping 3x for towels. Safe deposit box not working. Overall, not recommended.

10/10 Excellent

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic

6/10 Okay

Jaisinh

Good hotel!
This is the only I have ever stayed at Manila. I have been coming here over the last 10 years and it is always delightful. I have observed however, that the place is beginning to show signs of aging and the staff seem to be more brusque and business like this time rather than naturally cheerful which was one of the reasons I always wanted to go back to Shangrila.

8/10 Good

Manju

Liked: Staff & service, room comfort
Clean,Convenient Hotel
Big rooms,nice breakfast,good staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good hotel good staff value for money must stay. But I m not happy in kuta lagoon Bali I want to change my room please help me

10/10 Excellent

K T, coimbatore, tamil nadu, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptionally good. value for money.
2nd time for me to stay in 4 months. Since it is too far from Airport, it is advised to give pick-up and drop service. it was a great stay and again I will be visiting this hotel in Oct 16 for the third time in a year. The price I got was exceptionally reasonable.Staff exceptionally courteous right from gate to the reception.

8/10 Good

Bruno R, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Sports at the Hotel
Provision of Hand towels was lacking. Breakfast was quite good, staff were friendly. Spa was also good
Response from Franky Hutapea on 8 Jun 2016
Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our room and service. We look forward to welcome you back.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room is big for family but the Room is dirty. Possible management or short of cleaning crews to keep it clean.

6/10 Okay

Kiam

Disliked: Cleanliness, property conditions & facilities
Response from Franky Hutapea on 8 Jun 2016
Thank your recent stay and we appreciate your review of our hotel. We are glad to hear that you had a satisfying experience with us and that our hotel anticipated all of your needs. We are delighted that you found the services of our staff to your liking. It is our objective to go above & beyond...

8/10 Good

mahipal

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Franky Hutapea on 26 May 2016
Thank you for taking the time to review your stay.

8/10 Good

Amit, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to lake
Hotel is good. Location is also good. Staff very cooperative. Food is good.
Response from Ecommerce on 25 May 2016
Thanking you kindly for visiting us at Sunlake hotel and your nice review.

2/10 Terrible

Kamal, Guangzhou, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
miserable experience
Had a miserable experience. My mobile phone got stolen from the room

8/10 Good

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort