Posted 31 Oct 2019
The suite was actually very nice, except for two major things. First, I am 6'1". The shower head was at my chin level. Secondly, the mattress was god awful. We were there for two nights. The first night my wife and I had been up for almost 20 hours and were just plain exhausted. We managed to sleep for about 6 hours of passed out sleep. The second night, we were not nearly exhausted and actually noticed how bad the bed was. The mattress was so hard we both ended up getting out of bed and sleeping on the couch.
Since neither of us were getting much sleep, we decided to go ahead and get up and pack up our stuff and get an early exist. @ 7:50 in the morning, housekeeping opened our door. IF the mattress had been more comfortable we would have still been asleep. As it was, we were already almost fully packed, but that still was a surprise. Luckily, my wife had set the internal doorstop so that no one could fully open the door. It still pissed my wife off, because checkout was at 11 am.
Comment from Hotel Management
31 Oct 2019 by Annemarie , Hotel Management
Thank you for taking the time to share your recent experience with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay.We just finished placing new mattresses in the units. Please accept our sincere apology for the issues you encountered. We hope to welcome you back in the future.