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Starting with the Lobby the receptionist wasn’t kind. I say Good evening and she did not respond. She just put the papers to be sign on front on me and kept in silence. When I was on my way to the room it was dark and no illumination at all. Apparently they still have the lights in summer time set up because it turns on after 9:00 pm when in Florida by this time sunset starts at 5:30PM. My bathroom had a water like at the point that I had to put towels in the floor.
Under bed is a lot of dust and dirt. The floor is not clean. It needs to be cleaned the proper way. It looks like it haven’t been mopped in months when u wipe the floor with a towel
Vichole
Stayed 3 nights in Oct 2020
Response from am on 5 Nov 2020
Thank you for staying with us we appreciate your business and your feedback
Arliss at the front desk is truly terrible at her job and needs to be reprimanded for her attitude. Not only was she unhelpful, rude and unprofessional with me (booked 2 rooms for 2 nights each for business), I overheard her being rude with other patrons when using the vending machines. In previous stays, we only experienced great customer service. Very disappointed we returned here. I look forward to seeing how upset mgmt handles this issue.
Valerie
Stayed 1 night in Oct 2020
Response from am on 5 Nov 2020
Thank you for staying with us we appreciate your business and your feedback
horrible smell of cigarette even though it was a smoke free room, building is old and not well taken care of, looks like people rent there by month or actually leave there for longer, the area where is located is old and nothing good around except for bush gardens (that also leaves a lot to be desired). downtown tampa looks so much better.
sonia
Stayed 2 nights in Oct 2020
Response from am on 5 Nov 2020
Thank you for staying with us we appreciate your business and your feedback
Staff was nice. Pool was fun. Could see the rollercoasters from our room and my kids liked that. Loved the separate sitting and sleeping areas.
Patio was super small, can't even really get a chair out there, but it was still nice to get some fresh air.
Verified traveller
Stayed 1 night in Oct 2020
Response from am on 8 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
8/10 Good
Verified traveller
Travelled with family
5 Oct 2020
Liked: Cleanliness, staff & service, room comfort
It's fine for a short stay -
the room was clean -
the door to get into the building was a bit rough to get in.
and they were literally at our door 5 minutes to 11 to make sure we were checking out.
Verified traveller
Stayed 2 nights in Oct 2020
Response from am on 8 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
The rooms were perfect for family! tons of room. They could have cleaner. But im not complaining. @ min ride to the park. The staff was super friendly. The shuttle was on point and on time.
Tara
Stayed 3 nights in Sep 2020
Response from am on 5 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
6/10 Okay
Cory
Travelled with group
30 Sept 2020
Disliked: Cleanliness, staff & service
you get what you pay for
We stayed here overnight for a quick trip to Busch Gardens. It worked for what it is. Its not impressive, its a bit dirty, the staff is less than friendly. heavy smells of weed through out, mold in bathroom. For the price, its too be expected. I would not book again, but for what we needed it for - it worked.
Cory
Stayed 1 night in Sep 2020
Response from am on 5 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
I really was upset about service, guy at front desk was very rude and unpolite, i try to get his name but he hide it from me....i try to call manager..., but its useless because i was transferred to same rude person to front desk .... end of our conversation was"if you stay i overcharge you for something to teach you lesson...."
i recorded everything and provide to cheaptickets and find whats going on
also this place is not like photo here, its much older and king of never been refreshed
outside at the hotel property was homelesses
if hotel management wants to contact me i can provide all prove all evidence
Mr.Z
Stayed 1 night in Sep 2020
Response from am on 8 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
Staff is friendly, but hotel in dire need of maintenance. Shower knob broken, sink drain broken, dresser knobs broken, outlets popping out of wall...Not ideal for vacationers or children, but decent for just a night’s sleep.
anonymous
Stayed 1 night in Sep 2020
Response from am on 8 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
Hotel is dirty and old. Sketchy neighborhood and very dark parking lot area. Not at all like the pictures. First room was moldy smelling so terribly we asked for a second room. Moved to room two and smelled almost as bad and the AC didn't work in the bedroom. Wouldn't recommend. Ended up leaving.
Christy
Stayed 1 night in Sep 2020
Response from am on 8 Oct 2020
Thank you for staying with us we appreciate your business and your feedback.
Check in was terrible they over charged me when I paid Hotels.com they took out double the money on my account . Place was dirty very un professional front desk staff. I went downstairs bc my key was not working to find the employee sitting on the floor smoking it’s just a nasty place you get what you pay for didn t clean the room not enough towels
Melissa
Stayed 3 nights in Sep 2020
Response from am on 15 Sept 2020
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Tampa Near Busch Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Good
Verified traveller
3 Sept 2020
Verified traveller
Stayed 1 night in Aug 2020
Response from am on 8 Sept 2020
Thank you for staying with us we appreciate your business and your feedback.
The stay and the room was fine, but the office staff is rude and nobody told me that i was gonna have to wait a week to get my deposit back, so they take my hundred bucks when i get there, but now i have to wait to get it back....ive never waited at any other hotel! And what im most upset about is their attitudes!!
Tawni
Stayed 1 night in Aug 2020
Response from am on 31 Aug 2020
Thank you for leaving your feedback. When leaving a deposit it is refunded at check out and it is up to the bank to release your funds.