Exterior

Reviews of Hilton Garden Inn Tallahassee Central

3 out of 5
Hilton Garden Inn Tallahassee Central
1330 Blairstone Road, Tallahassee, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 263 out of 622 reviews" "
Rating 8 - Good. 202 out of 622 reviews" "
Rating 6 - Okay. 80 out of 622 reviews" "
Rating 4 - Poor. 47 out of 622 reviews" "
Rating 2 - Terrible. 30 out of 622 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was super accommodating and pleasant. They made our stay the best they could. From a cleanliness perspective there were two issues: on one bed there was hair; they had someone come immediately and rectify this issue. The air unit needed some attention; there was black stains within. I did request the room be serviced after the first night; was told it would be but later in the evening upon returning to the room no service had been done. Was told my room was marked for service every other day which made no sense as we were only there for 2 nights. Would definitely stay again; the above items were small in relation to what could have gone wrong.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Andrea, Thank you for sharing your experience at Hilton Garden Inn Tallahassee Central. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments about our staff. However, we apologize for the cleanliness issues you encountered and any inconvenience caused. Your feedback is valuable, and we'll address these issues to enhance our guest's experience. We look forward to welcoming you back for an even better stay in the future!Safe Travels,Jason CurtisGeneral Manager

2/10 Terrible

Ivan

Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Ivan, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Safe Travels,Jason CurtisGeneral Manager

10/10 Excellent

Kelly, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice stay. Very clean and updated. Staff was very helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kelly, Thank you for your feedback about your stay at Hilton Garden Inn Tallahassee Central! We are delighted you found our hotel clean and updated and enjoyed the helpfulness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Safe Travels,Jason CurtisGeneral Manager

2/10 Terrible

Dustin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude and unprofessional front desk clerk after I challenged the “pet fee” charge that wasn’t on the booking website that they obviously allow to sell rooms. 75 dollars for one night for my 9 lb dog. Very rude and offered nothing to help out since I had a non refundable booking. Shift manager wouldn’t even come speak with me about it face to face . Very disappointing and will be disputing charges! Hotel is nice and well maintained but unfortunately staff needs to learn how to be a little more accommodating for their guests
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Dustin, We appreciate you bringing these concerns to our attention. We are sorry to read about your interaction with our front desk associate and that you were unaware of the pet fee. Please accept our sincere apologies for any inconvenience and the level of service you received. We try to keep our guests informed about the pet fee by having the information on the booking sites. We appreciate your recognition of our hotel's upkeep and assure you that we are committed to enhancing our guest's experience. We hope you will choose us again so we can show you the hospitality that we are known for providing. Safe Travels,Jason CurtisGeneral Manager

10/10 Excellent

Rumualdo

Liked: Cleanliness, staff & service, property conditions & facilities
Everithing good
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Rumualdo, Thank you for choosing Hilton Garden Inn Tallahassee Central. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Safe Travels,Jason CurtisGeneral Manager

4/10 Poor

John K

Travelled with family, Business traveller
I can’t recommend this property based on what happened during our stay. We ordered Uber Eats and the delivery went to the wrong room. As soon as I saw the receipt from the Uber driver, I left our room to pick up, all within the span of 2 minutes but the food had already been picked by someone else. The hotel confirmed they contacted the room but no answer. I acknowledged the hotel can’t control or manage Uber deliveries but the manager on duty didn’t seem to have any empathy at all. I will not stay at this property again in the future.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear John, We are sorry to hear about your experience during your stay with us. While we understand the limitations in managing third-party deliveries, we regret any frustration caused. We strive to provide exceptional service, and your feedback helps us improve. We hope you'll reconsider and give us another opportunity to provide a more positive experience.Safe Travels,Jason CurtisGeneral Manager

2/10 Terrible

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Jason at the front desk was awful. Very rude and completely unpleasant. Seemed very annoyed to talk and walked off while I was talking to him. I was asking him simple questions about the pet policy and he acted as though it was a complete hassle to talk to me. Worst employee I’ve ever dealt with at a hotel.
Response from General Manager on 13 Mar 2024
Dear Steven, We sincerely apologize for your disappointing experience while interacting with our staff member. Providing exceptional service is paramount to us, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable, and we will address this matter with our team to ensure that all guests receive the courteous and attentive service they deserve. We appreciate your patience and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Safe Travels,Jason CurtisGeneral Manager

8/10 Good

ERNEST M

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I booked one room with two twin beds for two days. Upon arrival the hotel only had one room left with one single twin bed. This was unsatisfactory for me because my reservation was secured with a major credit card. It wasn't until later in the evening that an on-call manager had to come into the hotel and after going through a computer search he was able to find a room with two Queen beds and honored my reservation as originally booked. This is the second incident with my Hilton reservations in the last three years. The last was in Jackson Hilton during the Powell Family Reunion. I was disappointed.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear ERNEST M, We apologize for the inconvenience you experienced with your reservation. Ensuring a seamless check-in process is essential, and we regret any frustration caused. We are grateful for your patience and are glad that our on-call manager was able to assist promptly. Your feedback is invaluable, and we will use it to improve our service and ensure smoother experiences for our guests in the future. We appreciate your loyalty to our brand and hope to have the opportunity to welcome you back for a great stay.Safe Travels,Jason CurtisGeneral Manager

6/10 Okay

Beverly

Travelled with group
Disliked: Amenities
Front desk workers were very helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Beverly, Thank you for your kind words about our front desk team at our hotel. We're pleased they provided you with helpful service during your stay. We strive to ensure every guest has a positive experience, and we're glad that was reflected in your interaction with our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Safe Travels,Jason CurtisGeneral Manager

2/10 Terrible

paul, Vassalboro

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charged me twice. I paid by Expedia and when I arrived they needed the credit card for incidentals. I noticed the full price come up and corrected them. They told me not to worry it was canceled. It wasn’t. Took me two more tries to get it refunded.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear paul, We sincerely apologize for the billing error and any inconvenience it caused. Your satisfaction is our priority, and we regret any confusion with the charges. We understand the importance of a seamless check-in process and are sorry for the inconvenience you experienced in rectifying the issue. Please be assured that we have addressed this internally to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Safe Travels,Jason CurtisGeneral Manager

10/10 Excellent

Shayla

Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Shayla, We love knowing that you had such a great experience. Thanks for choosing Hilton Garden Inn Tallahassee Central, and we hope your next visit with us will be soon!Safe Travels,Jason CurtisGeneral Manager

4/10 Poor

Ayonna

Travelled with family
Disliked: Amenities, property conditions & facilities
I did not get the room I booked. No one called to let me know that it wasn't available nor did they let me know during check out. Gave me a standard room and you basically ruined my husband's birthday staycation and this hotel needs to be upgraded. Everything there is old. The carpet the shower curtains, the lamps EVERYTHING. I wish I had not used my reward points for this. It was not what I wanted.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Ayonna, We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. So, we are sorry to hear that this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Safe Travels,Jason CurtisGeneral Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice area with convenient dining option. The coffee maker and refrigerator in the room were not working.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear John, We're glad that you enjoyed our location with its convenient dining options at Hilton Garden Inn Tallahassee Central. We apologize for the inconvenience caused by the coffee maker and refrigerator in your room. Your feedback helps us improve, and we'll address these issues promptly to ensure a more comfortable stay for our future guests. Thank you for choosing to stay with us!Safe Travels,Jason CurtisGeneral Manager

2/10 Terrible

Eugenia

Travelled with family
Disliked: Staff & service
Check in was terrible. Waited at front desk for someone to come out from the back. After coming out receptionist was extremely unpleasant. Zero customer service skills. Asked for our name then said we had already checked on. After letting her no we did not she gave us our key and said you’re on the 2nd floor. I assumed the room # was on the inside of the card but it was not. Had to go back down to get room #. Went back up and somebody was already on the room this had go back down to lobby again. Still no customer service present. And of course I was told “No manager on duty.”
Stayed 1 night in Feb 2024

4/10 Poor

Christy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was clean but dated, no TV remote in room, no USB ports in room and toilet had extended and noisy flushing noises. All reported to desk and they were polite but not especially concerned.
Stayed 1 night in Feb 2024
Response from Dustin on 13 Feb 2024
We are so sorry for the issues you experienced during your stay. We will go over these problems with our staff so fixable issues like these are addressed. We are excited for upcoming updates to our hotel, including USB ports. We hope we can win back your business in the future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
TV in room was old and small. AC ran non-stop and is loud. Pillows were not comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Karissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Alisa

Travelled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Great restaurant near by.
Stayed 1 night in Jan 2024

6/10 Okay

Alison

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ceferino

Stayed 1 night in Dec 2023

8/10 Good

Johnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff
Everything went well
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at this hotel 365 days if I could. I have never run into an unhappy employee, found trash on the grounds or had a dirty room. This hotel is awesomw in every way.
Stayed 1 night in Nov 2023

4/10 Poor

Astyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was given incorrect room
I booked a whirlpool room and was given a handicap room. Hotel said they only had handicap left and hotels.com would adjust. Spoke with hotels.com and corrections have not been made. I have been given 3 different stories and promised follow and no response.
Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good for a one night stay. The front desk clerk was not very welcoming and our room’s shower and tub area looked as if it had an incomplete renovation. However, I slept great and checkout was easy in the morning.
Stayed 1 night in Oct 2023

8/10 Good

Margret, Athens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet and safe.
Stayed 1 night in Oct 2023

10/10 Excellent

Ravin, Opelousas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel could be much cleaner in the rooms. I also feel that we were price gouged! The price of the rooms were astronomical for 1 night. Also, my husband is a Hilton member and we didn’t receive any discounts.
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Thomas on 20 Oct 2023
Thank you for the rating. Please, let us know what we can do to earn a 5 on your next visit.

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room disappointing
I chose this hotel because of the proximity to my son's school. The check in was excellent the front desk associate was very friendly. We checked in and had to immediately leave to make the game on time. But upon return later that night we notice some cleaning issues in the room. The bathroom has hair all over. When the bed was turned down the blanket that was under the top cover was nasty and stained. Needless to say I was beyond disappointed. We made the front desk associate aware the very next morning and she sincerely apologized but it is not her job to inspect behind the cleaning staff. I thought that was the job of the supervisor. I was going to rebook for the following weekend but I decided on another hotel. The appearance of the hotel is very nice. But dirty rooms killed the overall appearance for me.
Stayed 1 night in Sep 2023
Response from Thomas on 20 Oct 2023
Thank you for letting us know about your stay. We are so sorry to hear that all these issues occurred. We take pride in our cleanliness abilities and we are also disappointed in what you had to endure. We hope you will give us another opportunity to show you that we can get it right.

6/10 Okay

Susan

Stayed 1 night in Aug 2023
Response from Thomas on 20 Oct 2023
Thank you for the review. Please, let us know what went wrong. We would like to earn a 5 on your next visit.

8/10 Good

Katrina

Travelled with family
Liked: Staff & service, property conditions & facilities
Satisfactory stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice place to stay , my room was clean and over all hotel was just as clean.
Stayed 1 night in Jul 2023

4/10 Poor

Jamina

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was dirty, the pillowcases, the blankets, the sheets all that stains on them the toilet was dirty, so what’s the tub in the room stains all over the floor stains all over the walls the air conditioning unit that is stuck to the window. The panel fell off because there’s no notice that you’re using the wall until you get to it. I guess you get what you pay for
Stayed 1 night in Jul 2023

4/10 Poor

Andy

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Felt like the room was used for a porn shoot the night before. Room was dirty, TV was small... They need a renovate the rooms. Will not stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stuff was nice the room was very update
Stayed 1 night in Jul 2023

8/10 Good

Stanley

Liked: Cleanliness, property conditions & facilities
No issues.
Stayed 1 night in Jul 2023

8/10 Good

Stacia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative I had was that the water pressure seemed super low. The toilet was plugged when we got there and required multiple flushes each time due to water pressure and it was hard to rinse off soap and shampoo in showefor the same reason. r
Stayed 1 night in Jul 2023

4/10 Poor

Wayne

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Thomas on 1 Jun 2023
Thank you, Wayne, for the review. So sorry we failed to wow you, while you were staying at our property. We would love to know where we went wrong, so we can work on making sure this doesn't happen again in the future.

6/10 Okay

Elizabeth A

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need updating/repairs. My first room the AC would not respond to changing the thermostat. Staff moved me to another room where it was functioning fine. In both rooms the shower heads were old and clogged, and there was almost no water pressure. The bathrooms need updating and do not seem clean.
Stayed 3 nights in May 2023
Response from Thomas on 15 May 2023
We are sorry to hear about your experience, we hope you will give us another opportunity to wow you in the future.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice location. Close to FSU & Capitol. Hotel very dated and rooms looking a little rough with some mold in the shower and signs of water leaks along the ceiling.
Stayed 1 night in Apr 2023
Response from Thomas on 15 May 2023
We are sorry to hear about your experience, we hope you will give us another opportunity to wow you in the future.

10/10 Excellent

Mary

Stayed 1 night in Apr 2023
Response from Thomas on 15 May 2023
Thank you for your review. We look forward to your return.

4/10 Poor

Adriana

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Bad smell in the room.
Stayed 2 nights in Apr 2023
Response from Thomas on 15 May 2023
We are sorry to hear about your experience, we hope you will give us another opportunity to wow you in the future.

8/10 Good

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was a little pricey which was ok for my situation. However, having to pay for breakfast? Most hotels offer some type of breakfast at no additional charge!
Stayed 4 nights in Mar 2023
Response from Thomas on 15 May 2023
Some Hilton brands offer free breakfast, but for the ones that don't; inquire about the bed and breakfast package when you are booking.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Thomas on 15 May 2023
Thank you for your review. We look forward to your return.