Suite, Multiple Beds, Non Smoking, Jetted Tub | Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Comfort Inn & Suites Midway - Tallahassee West

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bhadra

Disliked: Staff & service
No towels to wash or wipe hands No response when called numerous times to the front desk
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Bhadra, We apologize for any inconvenience you experienced during your stay. Our team aims to provide prompt and efficient service. Please feel free to reach out to our management for further assistance on this matter.

2/10 Terrible

Vanhxay

Disliked: Staff & service, amenities, property conditions & facilities
We were booked a room where the air conditioning was not working. The front desk worker was not polite when I informed her about it. The new room had a damp floor
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Vanhxay,We regret to hear about your experience and appreciate you bringing this to our attention. Guest feedback is valuable for our continuous improvement. We encourage guests to reach out directly to our management team for further assistance with these matters.

4/10 Poor

Renee, Ocklawaha

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled
Stayed 1 night in Feb 2024
Response from Manager on 15 Apr 2024
Hello Renee, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for further review. We hope you will consider staying with us again in the future.

8/10 Good

Rafael

Liked: Staff & service, amenities, property conditions & facilities
Overall good experience. Helpful personnel. Facilities a bit run down, even though improvements have been done to the facility.
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Rafael,Thank you for sharing your feedback with us. We appreciate your kind words about our staff's assistance. We value your input on our facilities and will take it into consideration for future upgrades. Your insights assist us in enhancing our guest experience for the future.

10/10 Excellent

Ruben, Hialeah

Stayed 1 night in Feb 2024
Response from Manager on 29 Mar 2024
Hello Ruben,We're thrilled to hear you enjoyed your stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even better.

10/10 Excellent

Jim, lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled and clean. Good value. Comfortable beds
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jim,We're delighted to hear you appreciated our remodeled facilities, cleanliness, and comfortable beds during your stay. Our team works hard to ensure a pleasant experience for all guests. Should you have any future concerns or feedback, please feel free to reach out to our management team directly.

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A weekend getaway..was a decent place for some rest while exploring Tallahasee
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Omar,We appreciate you choosing our hotel for your weekend getaway in Tallahassee. It's great to hear that you found it a suitable place for some rest during your explorations. If you have any further feedback to share, please feel free to reach out to us directly.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent; even though our stay was for a sad occasion. I will choose this hotel again
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Felicia,We are glad to hear that you found our customer service excellent during your stay, despite the circumstances. We look forward to welcoming you back on your next visit to the area. Your loyalty is much appreciated, and we aim to provide the same level of service during all your future stays.

6/10 Okay

Debra

Stayed 1 night in Feb 2024
Response from Manager on 9 Mar 2024
Hello Debra, We're sorry to hear that your experience was not perfect. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.

4/10 Poor

Oliver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Oliver, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns so we can address them accordingly. We value your feedback and hope to welcome you back for an improved stay.

10/10 Excellent

Shaun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very professional, friendly and helpful. The hotel and hotelthe room was very clean, quiet and comfortable. My hotel stay was outstading and plan to return in the near future.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Shaun,We are thrilled to hear that you had a wonderful stay with us! Our team takes pride in providing exceptional service and maintaining high cleanliness standards. We look forward to welcoming you back soon for another enjoyable experience.

8/10 Good

Kernesha

Stayed 3 nights in Feb 2024
Response from Manager on 24 Mar 2024
Hello Kernesha,We are thrilled to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon.

8/10 Good

Kathleen, Belmont

Travelled with partner
The facility was undergoing construction. The ily issue we had was the grab n go bfast, which was awful. The worst one yet to date.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Kathleen, We regret to hear about the inconvenience caused by the ongoing construction and your experience with the grab-and-go breakfast. Your feedback is valuable to us for improving our services in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Gayle

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Gayle,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to get in touch if you have any further comments or need assistance with future bookings.

10/10 Excellent

Karla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Karla,We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for improvement purposes. We appreciate you bringing this to our attention.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness
Good value for the money. Good breakfast
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Sandra,We appreciate your feedback on our hotel's value for money and breakfast offerings. Our team works hard to ensure all guests have a satisfying experience during their stay. Should you have any further comments or suggestions, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Nesha

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Nesha,We're thrilled you enjoyed your stay with us! If you have any further comments, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Daniel,We appreciate your positive feedback on our location and service. Thank you for choosing to stay with us; we hope to welcome you back in the future for another excellent experience.

10/10 Excellent

Vicki B

Liked: Cleanliness, staff & service, property conditions & facilities
Not much else at the exit
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Vicki B,We appreciate your feedback and hope you had an overall pleasant stay. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room smelled really bad. No shampoo. Service was so so.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Claudia,We apologize for the inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please contact management directly to address any further concerns.

6/10 Okay

Hammam

Business traveller, Travelled with partner
Liked: Cleanliness
Bathroom sink and shower drain issues
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Hammam, We appreciate your feedback regarding the bathroom sink and shower drain. We recommend reaching out to our management team directly to discuss any concerns further. Thank you for bringing this to our attention.

8/10 Good

Jackson

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Thank you for the review, Jackson. We hope to see you again soon.

6/10 Okay

NELLY, NORTH LAUDERDALE

Disliked: Cleanliness
I chose this hotel, based on the high reviews, however, I was extremely disappointed by the mediocre condition of the room, which was extremely dusty. The shower also did not drain properly. I took a shower at 9 PM and when I woke up at 7 AM the tub was still filled with water. Because I’m only staying one night I didn’t request to have my room changed.
Stayed 1 night in Feb 2024
Response from Karly on 16 Feb 2024
Dear Nelly,We apologize for the inconveniences you faced during your stay. Please know we are working to make all the necessary improvements. We hope to see you back again soon for a more improved stay!

6/10 Okay

GERALD

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Would be hard to beat the price. Room was large and clean, but the whole hotel is in need updating and remodeling.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello GERALD, Thank you for your feedback and for highlighting our friendly staff and competitive pricing. We appreciate your comments regarding the cleanliness of your room. We understand that you feel the hotel could benefit from updating and remodeling. We value your input and will take it into consideration as we continue to improve our facilities.

2/10 Terrible

Helen

I could not check in because the system is down and they can not do anything manually. I am at the hotel without any assistance.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Helen, We apologize for the inconvenience you experienced during check-in. We understand that technical issues can arise, and we strive to resolve them as quickly as possible. We appreciate your patience and understanding. If you have any further concerns or questions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Excellent

Kristelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Kristelle,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team directly to discuss your concerns in more detail. Thank you for choosing our hotel for your stay.

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in, young man wan very friendly, informational and kind. We had 3 floor room and the windows were filthy. We always enjoy a room w/ a view. Clean your windows!
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello greg,Thank you for your kind words regarding our front desk staff, their hospitality is highly appreciated. We apologize for any inconvenience caused by the cleanliness of the windows in your room. We value your feedback and will make sure to address this with our housekeeping team. We hope you enjoyed the rest of your stay with us.

8/10 Good

Jerry, Tupelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place to stay for a quiet night's sleep at a really affordable rate.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Jerry,Thank you for choosing our hotel for your stay. We're glad you enjoyed a peaceful night's sleep at our affordable rates. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future for another comfortable and budget-friendly stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Jeff,Thank you for your positive feedback! We are delighted to hear that you had a great experience during your stay. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious room
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello james,Thank you for sharing your positive feedback about our clean and spacious room. We strive to provide a comfortable and enjoyable stay for all our guests. If you have any further suggestions or comments, please feel free to reach out to our management team.

10/10 Excellent

Al

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Al,We are delighted to hear that you had a wonderful experience during your stay with us! If you ever plan to visit us again, please don't hesitate to contact us directly for any special arrangements. We look forward to welcoming you back soon!

10/10 Excellent

dreama

Travelled with family
Faucet leak in bathtub that wouldn’t shut off. Tub looked gross.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello dreama, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the faucet leak and the condition of the bathtub. We aim to provide a clean and comfortable environment for our guests, and we will address these issues with our maintenance team to ensure they are resolved. Your feedback is valuable to us as we strive to improve our services.

4/10 Poor

Timothy

Stayed 5 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Timothy, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any further details on how we can improve your stay in the future. We value your feedback and would love the opportunity to make things right for you.

8/10 Good

Monica

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Monica, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Wasn’t clean. Outdoor pool only ( closed for the season ). Front desk staff friendly. Breakfast Hostess wonderful! A lot of traveling workers…no problem with that…until some got loud and rowdy. Rooms aren’t very well insulated so not a good combination
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff. If they could possibly put in a handhold on the shower/tub combo. It’s difficult for seniors to enter a tub shower safely Oh those eggs are really really BAD. I think they may be powdered or premade and warmed. Just don’t serve them if they’re that bad. Eggs have to be fresh
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Susan, Thank you for sharing your positive experience with our hotel and staff. We appreciate your feedback regarding the shower/tub combo and will consider your suggestion. We apologize if the quality of the eggs did not meet your expectations and your feedback will be shared with our team for improvement. We strive to provide fresh and delicious options to our guests.

10/10 Excellent

lillian, bullhead city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello lillian,Thank you for your feedback regarding our helpful staff. We strive to provide excellent service and are delighted to hear that they met your expectations.

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Lacey,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. It was a pleasure having you as our guest and we hope to welcome you back in the future for another fantastic stay.

8/10 Good

Bongkyun

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Bongkyun,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad you had a great experience. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for an even better stay.

8/10 Good

Machelle

Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Machelle,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and enjoyed your time with us. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and are always striving to improve our services. We hope to welcome you back in the future for an even better stay.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 19 Jan 2024
Chris,Thank you for the review. We hope to see you back soon.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Response from Manager on 18 Jan 2024
Hello Steven,Thank you for your feedback on our breakfast. We strive to provide a satisfying dining experience for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Steven

Travelled with family
Good breakfast and very clean eating area- good staff
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Steven,Thank you for choosing to stay with us and for your positive feedback on our breakfast and clean eating area. We are glad to hear that our staff exceeded your expectations. If there is anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

CONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello CONNIE, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

wayne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to tallahassee
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello wayne,Thank you for choosing our hotel for your stay in Tallahassee! We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 Good

Craig, OWATONNA

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi was very slow. Couldn’t stream. Only restaurant in area was Dennys. Very comfortable hotel and clean.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Craig, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you encountered with the WiFi speed. We understand that this can be frustrating when trying to stream. Please note that we constantly work on improving our services to enhance our guests' experience. We're glad to hear that you found our hotel to be comfortable and clean. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Sheila

Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Sheila,Thank you for choosing our hotel for your stay! We appreciate your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Front Desk Clerk was excellent young man...
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello David,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience and enjoyed your time with us. If there is anything specific you would like to share with us about your stay, please don't hesitate to reach out. We value your feedback and would love to hear from you.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at the "newness" of the rooms. Very clean and very quiet despite being right by the highway. Only downfall was that we asked for a handicap accessible room, which we technically did get, but the shower was not handicap accessible for a person in a wheel chair (my dad cannot climb in or out of a bathtub and he's too heavy for us to lift). But the staff was gracious, had a nice breakfast (kicking myself for not trying the cinnamon roll waffles) and again, the rooms were very nice.
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Brittany,Thank you for choosing our hotel and sharing your feedback. We are delighted to hear that you were pleasantly surprised by our new and clean rooms, as well as the quiet atmosphere despite the proximity to the highway. We appreciate your understanding regarding the shower situation and apologize for any inconvenience caused. We hope to welcome you back soon so you can try our delicious cinnamon roll waffles during breakfast.