Dear David,Thank you for telling us about your recent visit at RED ROOF INN TALLAHASSEE EAST. I was happy to read that our location was the ideal choice for your travel plans. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE EAST and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

Dear Liz,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN TALLAHASSEE EAST. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, it's truly disheartening to see you highlight that you were disappointed with the walls being too thin.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Colin. The staff and I at the Red Roof Inn Tallahassee East appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Merdina,I am pleased to have had you as our guest at our Red Roof Inn Tallahassee East. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Julius,Thank you for telling us about your recent visit at RED ROOF INN TALLAHASSEE EAST. It's good to read that the cleanliness of our hotel met your expectations. However, you indicated that your room need repair and your staff encounter was not pleasant. Your feedback is very important to us here at Red Roof, so thank you for sharing. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE EAST and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

Dear Ryan, It is so wonderful to see that we at the RED ROOF INN TALLAHASSEE EAST were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding your excellent stay. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Megan. The staff and I at the Red Roof Inn Tallahassee East appreciate your 5/5 score following your stay. You stated that you were shocked at the cleanliness of the room. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Conrad,Thank you for telling us about your recent visit at RED ROOF INN TALLAHASSEE EAST. We thank you for your 3/5 score. However, you indicated that the property was dated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

Thank you for leaving us a review. None of our agents were made aware of any issues you found with the room (nor was a room change requested), so it is difficult for us to help; it's always best to let us know of any problems while you are still on-property. Additionally, we are unable to refund a prepaid third-party reservation. Have a nice day.

Dear Jeffrey,I appreciate you sharing your feedback following your stay at the Red Roof Inn Tallahassee East. I was saddened to read that your stay fell short of your expectations due to the dead insect you reported, the slow draining tub and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Thank you for providing us feedback on your room. I will have housekeeping take a look at your room and have them thoroughly clean it again, but if you had let us know immediately after checking in, we could have assisted you while you were still at the property or simply given you another room. Have a nice day.

Thank you for the compliment and great score. It was nice to have you here with us last week and we hope to welcome you back to our property sometime soon. Have a wonderful day!

Thank you for providing us an excellent review. We were happy to have you with us recently and look forward to seeing you on a return trip sometime soon. Have a wonderful day!

Thank you for leaving us a review. I heard about this from the agent the day after and it was due to a system error with room assignments that I have since taken care of. We appreciate your patience and letting us know so we could take care of the issue. Have a nice day.

Thank you for leaving us a perfect score. It was great to have you here and we look forward to seeing you come back again. Have a wonderful day!

Thank you very much for leaving us an excellent review. We are very happy to have hosted you at our location and hope you will come see us again sometime soon. Have a wonderful day!

Thank you for providing us a solid score. We look forward to seeing you again on a return visit in the future. Have a good day.

Thank you for taking the time to leave us a review. Our security deposit is about as low as can be considering your own room rate and the incidental holds of 100-200+ taken by other properties in our segment downtown. I wish you had let one of our agents at the front desk know, as they could have helped set the A/C to your liking or even moved your room, if needed. We generally rent rooms throughout the property, spaced out as much as possible. With a third-party reservation, we cannot provide a refund, though we can give a discount for a future stay if you choose to book directly with us. Have a nice day.

Thank you for leaving us a review. Please note that our listing on Expedia notes weekly (not daily) housekeeping services for multi-night stays, and this was also something you signed for at check-in. Regarding the room, our head housekeeper confirmed to me that it was cleaned the day of your arrival; additionally, our pillows are the standard size, and since there is only one bed, we provide 4 for that reason as opposed to 3 each in units with 2 beds. Have a nice day.

I am disappointed to see that you did not find your stay to be to your liking. With a comment or two, we can try to improve our operation for the future or take care of any existing issue that may be outside of our knowledge at this time. Have a nice day.

Thank you for leaving us a solid review. I will take a look at our machines today and take care of any issues with our maintenance person. Have a good day.

Thank you for bringing this to our attention. I was also informed of this by the housekeeper after you checked out, and our maintenance person has taken care of the issue. Have a nice day.

Thank you for letting us know about these potential issues. I will have our maintenance person check if the A/C's settings can be reconfigured to reduce noise and also review who cleaned the room prior to your arrival with our head housekeeper. Have a nice day.

Thank you for leaving us an awesome review. We were happy to have you here for the last game of the season and hope you will come visit us again for next year's games. Have a wonderful day!

Thank you for letting us know about these potential issues. I will block this room for the next few days and let our maintenance person know to check these items when they come back later in the week. Have a nice day.

Thank you for leaving us a perfect score. We enjoyed having you here with us last weekend and hope to see you again sometime in the near future. Have a wonderful day!

Thank you for leaving us your feedback. Upon further review, I can see that the room you checked into was cleaned by our housekeeping staff the morning of your arrival day and also a few days before when it was last rented; this was verified by our head housekeeper. However, if you would have preferred new sheets (or a new room assuming you hadn't used anything yet), our front desk agent would have been happy to assist and make your stay more comfortable. Please feel free to do so in the future. Have a nice day.

It is heartwarming to see such a wonderful rating, Peggy. We truly appreciate you taking the time to rate your experience at the Red Roof Inn Tallahassee East. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope you will come back to see us again on your next trip to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you for leaving us a solid score. We hope to see you again sometime in the future. Have a good day.

Thank you for leaving us an excellent review. We enjoyed being able to host you these past few days and look forward to seeing you again on a return visit in the future. Have a wonderful day!

Thank you for leaving us a solid score. Have a good day.

Thank you for leaving us a splendid review. We enjoyed having the chance to host you over the weekend and hope to see you again on a return visit. Have a wonderful day!

Thank you for taking the time to leave us an excellent score. We were happy to have you here this past weekend and hope to see you on a return visit sometime soon. Have a wonderful day!

Thank you for providing us a score. To better our practices for the future, it would be helpful to know what areas we can improve in with a sentence or two. Have a nice day.

Thank you for providing your feedback. Sometimes a small insect will come inside a room while the door is open since we are an exterior-corridor property, but I will ask our housekeepers to check tomorrow morning just in case. I will also have our maintenance person check the shower, as the high humidity in recent months accelerates this process when a room goes unrented for a few days. I appreciate your letting us know about this. Have a nice day.

Thank you for leaving us some nice comments. I will have our maintenance person check out the mini fridge this week to see if it needs to be fixed or replaced. Have a wonderful day!

Thank you for leaving us a positive score. It was nice to have you here earlier this week and we look forward to seeing you again sometime soon. Have a good day.

Hello Christine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tallahassee East and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you for leaving us a solid score. It was nice to have you here this past weekend and we hope to see you again sometime soon. Have a good day.

There are multiple games throughout the year, though Family Weekend is always the busiest (which is why our rate was higher than usual game weekends). However, please note that you chose our location because it was still significantly cheaper than most places downtown. Additionally, we routinely check our listings, and I can confirm that breakfast is not shown as one of our offerings at any point of the booking process of our page. Sometimes keeping keys near phones or other electronic devices messes with their programming; furthermore, all of them were made at the same time, meaning that either all or none would work, rather than 1 out of 3. I will have our maintenance person evaluate the other items you mentioned, though I believe your main point of contention was the extra person fee, since you paid for 2 people but tried to check in with 4 on the day of arrival and wanted us to waive it despite it being a clearly-stated policy in our guidelines. Have a nice day.

I was notified of this by my front desk agent who said you spoke to him the morning of your checkout. After further investigation, it appears that the curtain was cleaned, but our new laundry attendant accidentally put the machine on the wrong setting and so it did not remove any deep stains (though was otherwise freshly laundered) or keep it in a condition where it would smooth out naturally in the open air. We have since replaced it and appreciate your bringing this to our attention. Have a nice day.

Thank you for providing us with your feedback and compliments. After talking to the agent who checked you in, it appears they were a little out of breath since they were a helping another guest and trying to get back to the front office quickly; they said it was not their intent to speak in a poor manner with you. Have a good day.

Thank you for leaving us a positive score. We were happy to have you here with us and hope to see you again sometime in the near future. Have a good day.

Thank you for providing a score. With a comment or two, it would be helpful to know what we can improve upon to better our practices for the future. Have a nice day.

Thank you for leaving us a review. I am disappointed to see that you had trouble with the TV in your room; however, I just checked it, and the remote/buttons were all fine. We also have ESPN and ESPN2, so if you were having difficulty, I'm sure one of our front desk agents would have been glad to assist you if asked. Have a nice day.

Thank you for the very kind comments. We always enjoy hosting you during your visits to Tallahassee and look forward to your next stay. Have a wonderful day!

Thank you for giving us a perfect score. It was great to have you here with us this past week and we hope to see you again in the near future. Have a wonderful day!

Thank you for leaving us a review. I am not sure what you mean by "given up"; we regularly have a service come and tidy our surroundings, though we do not have anything fancy (if that is what you meant). We generally do not have issues with the showerheads, but I will have our maintenance person check this and determine if the existing one needs to be replaced. The deadbolt and latch do work, however, and one of our agents could have helped you with this if asked. Have a nice day.