In-room safe, desk, free cots/infant beds, free WiFi
Check availability

Reviews of Wellspring by Silks

4 out of 5
Wellspring by Silks
No. 67, Wenquan Rd, Jiaoxi, Yilan County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juei-Teng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding services by all staff members!
Stayed 27 nights in Mar 2024

8/10 Good

Nanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the public hot springs and the main street. Loved the tub on the balcony. Had the family suite and it was spacious in size. Loved all the mini snacks and happy hour that they provided. Breakfast was more like brunch as it had a lot of different food options.
Stayed 1 night in Mar 2024

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good
Stayed 1 night in Jan 2024

10/10 Excellent

Priscilla, Temple City

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN TAIWAN!
I've been to Taiwan almost 10 times and I've to say this is the best hotel I've ever stayed at in Taiwan! I booked the Tatami mat room which comes with a private onsen bath where you can soak anytime of the day at your privacy and convenience. However, what really blew me away was the rooftop infinity onsen pool where you get breathtaking views of the city. There is also a normal cold pool for swimming beside the onsen pool. Breakfast was included in my booking which I thought was an extremely great deal. The breakfast is also the best one I've ever came across in all my hotels in Taiwan. There were acai bowls, grain bowls, and the usual rice/porridge dishes, bread for different appetites. I especially loved the detox juice that was offered at one of the stations. The hotel offers free happy hour at the lobby and you can get wine, drinks and some light snacks. Also every day in the evening, they screen a movie at the roof top beside the pools where you can watch move under the stars. Location is also very good as it's right smack in the city of Jiaoxi, Yilan. Hotel also offers free self parking in the basement which is safer than an outdoor parking that some hotels offer. The fridge in the room offers free drinks like coke, pocari sweat and two facial masks from My Beauty Diary. All in all, I really have nothing to complain!
Stayed 1 night in Dec 2023
Response from Cindy Chen General Manager, Wellspring by Silks on 13 Jan 2024
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy ChenGeneral Manager, Wellspring by Silks

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Efficient staff.
Check-in service was efficient and friendly. Staff well-trained.
Stayed 1 night in Dec 2023
Response from Cindy Chen General Manager, Wellspring by Silks on 13 Jan 2024
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy ChenGeneral Manager, Wellspring by Silks

10/10 Excellent

Wen Jia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cindy Chen General Manager, Wellspring by Silks on 13 Jan 2024
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy ChenGeneral Manager, Wellspring by Silks

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Yilan
Awesome things about the hotel: Free mini bar - refill on a daily basis. Happy hour - free flow drinks and snacks for 2 hours Nice bedroom slippers Many eateries around the hotel Size of family room is good for just 4 headcount only including toddlers Suggestions: Place bags in dustbin for cleanliness purpose.
Stayed 3 nights in Dec 2023
Response from Cindy Chen General Manager, Wellspring by Silks on 13 Jan 2024
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy ChenGeneral Manager, Wellspring by Silks

10/10 Excellent

Tuen-Hao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service clean room
Stayed 3 nights in Nov 2023
Response from Cindy Chen General Manager, Wellspring by Silks on 13 Jan 2024
Dear valued guest,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,Cheers,Cindy ChenGeneral Manager, Wellspring by Silks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place
Stayed 4 nights in Oct 2023
Response from 礁溪晶泉丰旅 on 8 Nov 2023
親愛的 Anonymous 貴賓，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康礁溪晶泉丰旅營運副總監 Jenny Lin 林琪樺 敬上

10/10 Excellent

George Yung Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from 礁溪晶泉丰旅 on 8 Nov 2023
親愛的 George Yung Ming 貴賓，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康礁溪晶泉丰旅營運副總監 Jenny Lin 林琪樺 敬上

6/10 Okay

Yi Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, poor sound proofing
The hotel itself was nice, clean and we'll situated. However, my biggest gripe was that the rooms were not very sound proof and given that it was on the main road, the noise was rather piercing, especially when the rubbish truck came by. Had intended to rest during the stay, but the poor sound proofing did not help
Stayed 2 nights in Oct 2023

8/10 Good

Horng-Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good but can be improved
Overall it’s good but we were disappointed that public indoor hot spring was not available. The information was not written on the website and the price was not adjusted for that. The infinite pool is small but not bad. The decoration overall is great.
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from 礁溪晶泉丰旅駐店經理 James Shih 施旭昇 on 20 Sept 2023
親愛的Theresa ，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康礁溪晶泉丰旅駐店經理 James Shih 施旭昇 敬上

8/10 Good

Huei

Stayed 2 nights in Aug 2023
Response from 礁溪晶泉丰旅駐店經理 James Shih 施旭昇 on 20 Sept 2023
親愛的Huei ，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康礁溪晶泉丰旅駐店經理 James Shih 施旭昇 敬上

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff provided very good service.
Stayed 4 nights in Aug 2023
Response from Resident Manager, Wellspring by Silks Jiaoxi on 16 Aug 2023
Dear Anonymous ,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,James ShihResident Manager, Wellspring by Silks Jiaoxi

10/10 Excellent

Ava

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Always nice experience in here. Like the rooftop swimming pool very much
Stayed 1 night in May 2023
Response from 礁溪晶泉丰旅 on 13 Jul 2023
親愛的Ava ，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康礁溪晶泉丰旅駐店經理 James Shih 施旭昇 敬上

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and the hot tub on the patio is very nice.
Stayed 2 nights in Apr 2023
Response from Wellspring by Silks Jiaoxi on 14 May 2023
Dear valued guest Brian,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,James ShihResident Manager, Wellspring by Silks Jiaoxi

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
good stay
The hotel is centrally located and close to restaurants/attractions. The room is on the smaller side. The tub area is semi open and I feel that there is a privacy issue.
Stayed 2 nights in Apr 2023
Response from Wellspring by Silks Jiaoxi on 14 May 2023
Dear valued guest Mary,Thank you for choosing to stay at Wellspring by Silks Jiaoxi during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future.Best regards,James ShihResident Manager, Wellspring by Silks Jiaoxi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 礁溪晶泉丰旅 on 19 Apr 2023
親愛的 Anonymous 貴賓，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康礁溪晶泉丰旅駐店經理 James Shih 施旭昇 敬上

6/10 Okay

YVONNE KA ON

Liked: Amenities
Disliked: Cleanliness
The hotel condition is dated where you can easily spot dirts on lobby sofa and paint color peel off from coffee table inside the room. I find the hotel surrounding is quite annoying which it is difficult to relax when doing hot springs. Also spot some leftover hairs between the 2 mattresses when I check in the hair. I don’t think I will recommend this place if traveler looks for high quality hotspring hotel.
Stayed 1 night in Feb 2023
Response from Wellspring by Silks Jiaoxi on 6 Apr 2023
Dear valued guest YVONNE KA ON,Thank you for choosing to stay at Wellspring by Silks during your recent trip. Your comments are extremely valuable to us since we are always seeking the enhancement of our service standard with each stay. We will keep enhancing our service standard and hope we could have the second chance to welcome you back in the very nearest future.Best regards,Cindy ChenGeneral Manager, Wellspring by Silks Jiaoxi

10/10 Excellent

CHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Zen styled hotel. Great for getaway
Response from 礁溪晶泉丰旅駐店經理 James Shih 施旭昇 敬上 on 29 Jan 2023
親愛的 CHI 貴賓，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from 礁溪晶泉丰旅駐店經理 James Shih 施旭昇 敬上 on 2 Dec 2022
親愛的 Brock 貴賓，您好!感謝您選擇入住礁溪晶泉丰旅，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝　順心安康

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022
Response from 總經理陳惠芳 on 7 Sept 2022
親愛的貴賓，您好! 非常感謝您選擇入住晶泉丰旅並撥冗評分，期待您下一次的到訪，讓我們再次為您服務。敬祝　順心安康晶泉丰旅 總經理　陳惠芳 敬上

10/10 Excellent

David

Stayed 1 night in Apr 2022
Response from 晶泉丰旅 總經理 陳惠芳 on 6 May 2022
親愛的貴賓，您好! 感謝您選擇入住晶泉丰旅，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。 敬祝　順心安康 晶泉丰旅 總經理　陳惠芳 敬上

6/10 Okay

YU CHUN

Liked: Cleanliness
Pretty ok Onsen Bath, Fair and ok service. Room is fine, clean in good condition, but still some constant noise at night? AC? Breakfast just fair.
Stayed 1 night in Oct 2021

6/10 Okay

Nelly

Liked: Cleanliness, staff & service
Small room with a small tub
The room is clean but a bit small. It can be improved. The tub for hot-spring is really small too.
Stayed 1 night in Oct 2021

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Was here month and a half ago...still v good!
Stayed 1 night in Feb 2021
Response from General Manager, Wellspring by Silks on 26 Feb 2021
Dear James, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen

8/10 Good

Yuh Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 晶泉丰旅 總經理 陳惠芳 敬上 on 26 Jan 2021
親愛的 Yuh Ling，您好! 感謝您選擇入住晶泉丰旅並撥冗評分，您的回饋正是我們不斷提升服務品質的最大動力，衷心期待您下一次的到訪，給予我們再次為您服務的機會。 敬祝　順心安康

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property offers free snack on lobby floor. Room was clean. Staffs were quick on fixing issues and went above and beyond to assist.
Stayed 1 night in Jan 2021
Response from General Manager, Wellspring by Silks on 26 Jan 2021
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from 晶泉丰旅 總經理　陳惠芳 敬上 on 4 Aug 2020
親愛的貴賓，您好! 感謝您選擇入住晶泉丰旅，並撥冗評分。您的指教正是我們不斷提升服務品質的最大動力。希望服務團隊的努力，能帶給您賓至如歸的感受，期待您下一次的到訪，給予我們再次為您服務的機會。 敬祝　順心安康

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and more food options would be nice. Not much for vegetarian options for dinner.
Stayed 1 night in Jun 2020
Response from General Manager, Wellspring by Silks on 3 Jul 2020
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not worth the price. Very disappointed by this hotel.
Stayed 1 night in Mar 2020
Response from General Manager, Wellspring by Silks on 24 Mar 2020
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. Your comments are extremely valuable to us since we are always seeking the enhancement of our service standard with each stay. We will keep enhancing our service standard and hope we could have the second chance to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

8/10 Good

YB, Singapore

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked the daily happy hour and movie screening at R level. Room was spacious and bed comfortable. but pillows a bit too soft. could have offered a choice of pillows. the breakfast spread was a bit limited mainly asian/jap probablt because mihan is a jap restaurant. hot tub in room was a bit small. as shuttle to train station was unavailable, we had to specially request for one due to rainy weather.
Stayed 2 nights in Feb 2020
Response from General Manager, Wellspring by Silks on 4 Mar 2020
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from General Manager, Wellspring by Silks on 21 Jan 2020
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazingly clean, much provided, more than we needed. We enjoyed the hot springs in the tub at the balcony. That was quite an experience. After, We felt so relaxed in the room and watch HBO Harry Potter Movies. Afternoon tea & snacks also 5pm Happy hour wine both much appreciated by customers as we had a great time chatting n enjoying drinks. The seafood hot pot dinner was a great deal with top service. We woke up happy, looking forward to the best oriental breakfast according to our child. My husband said the check out was 1 min at the front desk. Can’t beat that!!
Stayed 2 nights in Dec 2019
Response from General Manager, Wellspring by Silks on 14 Jan 2020
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

4/10 Poor

Poh Leng

Travelled with family
Liked: Cleanliness, room comfort
Over priced
Over rated. The onsen was just jndoor and placed at another building which Just sleep hotel shared equal facililty. The bath tub in te room was so small compared to the photo shown on Agoda.
Stayed 1 night in Dec 2019
Response from General Manager, Wellspring by Silks on 14 Jan 2020
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We sincerely apologize for the frustration and inconvenience that you may experience at our hotel. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. We have immediately reviewed the issues you've mentioned and take action to solve the problem. Please do not hesitate to reach out to us anytime if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous all around!
Breakfast choices are plentiful and delicious! Friendly staff and very clean rooms. Private tubs in rooms allow guests to enjoy hotspring in a much more private setting is a major attraction!
Stayed 2 nights in Dec 2019
Response from General Manager, Wellspring by Silks on 31 Dec 2019
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel!
I have stayed at several hotels in the nearby Jiaoxi area, and seems Wellspring is quite different than the other hotels with their outdoor bathtubs and Japanese style breakfast
Stayed 1 night in Dec 2019
Response from General Manager, Wellspring by Silks on 31 Dec 2019
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Rayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager, Wellspring by Silks on 31 Dec 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from General Manager, Wellspring by Silks on 31 Dec 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from General Manager, Wellspring by Silks on 9 Dec 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in the Superior King Bed room. The room is clean but smaller than what we have thought. It came with an in-suite hot spring tub. Also, it is a bit smaller than we thought and it just fit 2 people. However, we love the hot spring swimming pool on the 12th floor. You can have a good view of the surrounding area while you are in the pool. Breakfast is included and it is very good. It got a variety of hot food, small dishes and fruits. We also like the happy hour they offered in the afternoon when they handed out free wine and drinks and snacks at the lobby. Finally the hotel location is pretty good, which is one block from the train station and about 10 minutes walk from the Bus Transfer Station. Plenty of food stores and souvenir shops nearby.
Stayed 2 nights in Oct 2019
Response from General Manager, Wellspring by Silks on 18 Nov 2019
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from General Manager, Wellspring by Silks on 4 Oct 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from General Manager, Wellspring by Silks on 4 Oct 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

6/10 Okay

YINAN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from General Manager, Wellspring by Silks on 18 Sept 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the robes and slippers! All of the staff were very friendly and helpful.
Stayed 2 nights in Apr 2019
Response from General Manager, Wellspring by Silks on 2 Sept 2019
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

8/10 Good

Man kin ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from General Manager, Wellspring by Silks on 22 Aug 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from General Manager, Wellspring by Silks on 8 Aug 2019
Dear valued guest, Thanks for your feedback. Your feedback is extremely valuable to us, as we are always seeking the enhancement of our service standard with each stay. Hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks