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Reviews of Waikoloa Hotel

3.5 out of 5
Waikoloa Hotel
No.187, Changchun Rd., Zhongshan Dist., Taipei

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 829 reviews" "
Rating 8 - Good. 393 out of 829 reviews" "
Rating 6 - Okay. 63 out of 829 reviews" "
Rating 4 - Poor. 13 out of 829 reviews" "
Rating 2 - Terrible. 10 out of 829 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chiew

Stayed 2 nights in Dec 2023

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness
Large rooms w big bathroom and tub. Decor is a bit dated. The biz center is a small side room off the lobby w 2 chairs. They took off the door to the room so it is noisy when people walk by. They have a huge downstairs dining area w a side conf room. But they wont let anyone use it after breakfast! Also the AC was too cold
Stayed 6 nights in Nov 2023

8/10 Good

Yuen Wai

Good
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Waikokoa Hotel is a bit outdated but still a very good option for a stay if you don't mind the long walking distance to the MRT and a rather disappointing breakfast. Rooms are pretty spacious and good value for money. Beds are slightly softer than usually in Asia but very comfortable. I liked the large bathroom which included a whirlpool, although it's lights were broken - but the main function worked perfectly. Be aware that rooms are not very soundproof. To the street it was okay, but from the corridors you'll hear lots of noise. Cleanliness of the room was good, although some corners still were a bit dusty. Room cleaning was working all day until the evening, so the room was made up even if I left late. They brought a "fruit basket" every day (which consisted of one banana and some crackers). Breakfast is included for free but I only tried it twice. I found it to be pretty disappointing in quality and quantity, so I rather chose to pay for outside food. While MRT is rather far away (15-20 minutes walk), there are lots of good restaurants around the hotel. That's a big plus. Staff was friendly throughout the stay. Unfortunately they don't have any laundry facilities but will tell you where to find the nearest coin laundry. Overall a pleasant stay and good value for money. Only the distance to MRT unfortunately might make me think twice about staying again.
Stayed 4 nights in Sep 2023

8/10 Good

Wenchin

Liked: Staff & service
The property seems dated but well maintained. Room is clean and spacious. Stuff are courteous and helpful. Location is safe, but not the most convenient. About 5 minutes walk to the main boulevard where you can catch buses and MRT. The included breakfast has both western-styled and traditional Chinese selections which I enjoyed. In my opinion, it is a good value in this area.
Stayed 2 nights in Oct 2023
Response from JOYCE LIU on 9 Oct 2023
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

2/10 Terrible

Thomas, Lake Oswego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for three people (2 queen beds) and it turns out their only rooms like this are dark, stuffy, interior, windowless rooms. The room had an overpowering stench of mildew. They offered to allow us to move to another room with two queen beds, but they were all the same. I had planned to work and take conference calls at the hotel's advertised "business center", but this turned out to be a closet-sized room with two desks practically on top of one another which were nearly always in use by other people. There's a real conference room downstairs, but I was forbidden from using that outside of the hours of 11am - 5pm. The front desk staff went from being needlessly unhelpful to outright rude. Thank you Expedia for helping us cancel our remaining nights. I would never stay here again. Taipei has so many clean, windowed, and honest hotels to choose from on Expedia. We got burned by choosing one whose listing does a pretty good job of hiding that they are none of these things.

6/10 Okay

Sau Lan

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2023

8/10 Good

Kiet

Stayed 17 nights in Apr 2023

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The rooms are large, the staff are professional and very helpful. The building and decor are a bit dated, although reasonably well maintained. The location is a bit away from the heart of Zhongshan, the MRT station and other conveniences. But given the price, a good value.
Stayed 2 nights in May 2023
Response from JOYCE LIU on 21 Jun 2023
Dear Gusets,Taipei Waikoloa Hotel and all my colleagues in the future will be more efforts to improve service quality, to show appreciation for your support. We pray for a happy and healthy! Best Regards, Taipei waikoloa hotel.

8/10 Good

Chooi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel room was very spacious but a tad old. Staff were friendly. About 10 mins walk to the nearest MRT station. Couldn't find any decent eateries around the hotel
Stayed 2 nights in Apr 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Navavit

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2023

10/10 Excellent

Elaine

Stayed 2 nights in Mar 2023

10/10 Excellent

Hung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a small, nice place. The breakfast is excellent!
Stayed 5 nights in Mar 2023

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel interior and friendly service.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was excellent. Room was spacious for three, even without a window. Very clean hotel. The breakfast was also great - congee and a variety of additional dishes(veggies, fried eggs, toast and buns) and an espresso machine. The train station is about an 8 minute walk away, easy for these NYC tourists. We would recommend.

10/10 Excellent

Spencer

Stayed 3 nights in Oct 2022

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
A grand old hotel. Excellent staff. Exceĺlent service. Good breakfast buffet. Housekeeping is top notch. Extra touches made you feel special. I cant say eñough good things About the hotel manager who helped me get back my lost wallet
Stayed 4 nights in Feb 2020
Response from iris yu on 6 Mar 2020
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from IRIS YU on 17 Feb 2020
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from IRIS YU on 31 Jan 2020
台北唯客樂ホテルへ御宿泊でございましたが、お褒めのお言葉頂戴しまして　とても安心致しました。有難うございました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy with complimentary Fruits and mineral oil water
Stayed 3 nights in Jan 2020
Response from iris yu on 13 Jan 2020
Thanks for your recent review of Taipei waikoloa hotel We appreciate that you like our delicacies and room however we value your feedback about our staff and take this seriously. We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy and comfortable rooms. Near to PX supermarket and convenience stores, no worries if we need any toiletries, snacks and other basic necessities. Walkable to 2 metro stations, Songjiang Nanjing station and Nanjing Fuxing station, for you to reach most of the night markets and tourist spots in Taipei.
Stayed 7 nights in Dec 2019
Response from iris yu on 5 Jan 2020
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

4/10 Poor

Ann, Vancouver

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed at this property for a week. The room is spacious and the staffs are friendly However, the room itself has this humid moldy smell or smoking smell (even this is a non-smoking hotel), although we had changed room and have two humidifiers in the room, it couldn't get rid of the smells. The facility is rusty and old. The worst part was we had bed bug bites occurred during the stay. My husband noticed some itching around the arms, we thought it was some allergic reaction. Since it takes a few days for symptoms of bed bugs to develop, we weren't sure until we checked out of the hotel where the bites become noticeable red, swollen and itchy. And I also had one or two bites on my waist area. We will never come back to this hotel, especially traveling a toddler.
Stayed 8 nights in Dec 2019
Response from iris yu on 1 Jan 2020
Dear Guests, Thank you for choosing Waikoloa Hotel. We do apologize for the mistake about our room attendant. We feel deeply sorry for the inconvenience cause and we would improve the mistake right away. We do promise it would not happen again. Hopefully we could have opportunities to serve you again in the near future. The restaurant will be disinfected four times a month We will strengthen disinfection

8/10 Good

Karen, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the shower is good. It is a nice place to stay overall. The only downside I would say is the coffee. It is weak
Stayed 4 nights in Dec 2019
Response from iris yu on 1 Jan 2020
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality exceeded our expectations! Very enjoyable stay.
Stayed 4 nights in Dec 2019
Response from iris on 20 Dec 2019
尊敬的賓客您好：非常感謝您入住台北唯客樂飯店。您住的滿意舒適就是我們前進的最大動力，有了您的支持與鼓勵，台北唯客樂飯店一定會再接再勵，爭取越做越好！台北唯客樂飯店全體員工期待您的光臨。

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is huge with bathtub , its really nice
Stayed 2 nights in Dec 2019
Response from IRIS YU on 16 Dec 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Spacious rooms, friendly staff who spoke English pretty well.
Stayed 1 night in Nov 2019
Response from iris yu on 2 Dec 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeper bring some fresh fruit to our room every day.
Stayed 6 nights in Nov 2019
Response from irsi yu on 28 Nov 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very professional,kindness,cleanliness and very good treatment.
Stayed 12 nights in Nov 2019
Response from iris yu on 28 Nov 2019
Dear Gusets, Taipei Waikoloa Hotel and all my colleagues in the future will be more efforts to improve service quality, to show appreciation for your support. We pray for a happy and healthy! Best Regards, Taipei waikoloa hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from iris yu on 29 Nov 2019
台北首都唯客楽ホテルがずっと高品質のサービスに力を尽くすについてあなたに感謝して、全てお客様は実家に帰ってみたいです。又お会いできる日をとても楽しみにお待ちしております！頂きました元気パワーで私達も今後頑張って仕事していきたいと思っております。又いつも台北に参ります。

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from iris yu on 29 Nov 2019
首都唯客樂ホテルはずっといい品質のサービスの基準と顧客を提供して体験して、一人一人が訪ねる客に着いてお客様と同じに値打ちの感銘を超える物があることができるのを望みます!あなたが首都唯客楽ホテルで寝たのが安心していることができるのを望んで、遊んだのが楽しくて、住んだのは安心します。再度首都唯客楽ホテルの好感とについて確かなことを感謝します。

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first assigned room has cigarette smell. We have requested room change.
Stayed 4 nights in Nov 2019
Response from iris yu on 25 Nov 2019
Dear Guests, Thank you for choosing Waikoloa Hotel. We do apologize for the mistake about our room attendant. We feel deeply sorry for the inconvenience cause and we would improve the mistake right away. We do promise it would not happen again. Hopefully we could have opportunities to serve you again in the near future.

10/10 Excellent

Joe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional service with very nice room and good quality stuffs. The breakfast dining room is comfortable and the food is very good.
Stayed 1 night in Nov 2019
Response from iris yu on 13 Nov 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Calgary, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the location wasn’t on a busy street but still close to stores and services. People were nice and room was very good.
Stayed 4 nights in Nov 2019
Response from iris yu on 13 Nov 2019
Dear Gusets, Taipei Waikoloa Hotel and all my colleagues in the future will be more efforts to improve service quality, to show appreciation for your support. We pray for a happy and healthy! Best Regards, Taipei waikoloa hotel.

10/10 Excellent

Tony, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short bus rides to major attractions. Rather quiet street with short walks for night snacks and convenience stores.
Stayed 5 nights in Oct 2019
Response from iris yu on 11 Nov 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

AS, Pleasanton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very excellent property with huge rooms. They were very thoughful in putting your country's flag in the room.
Stayed 6 nights in Oct 2019
Response from iris yu on 11 Nov 2019
Dear Gusets Thank you for your response and the positive rating. We are greatly honored of your positive comments and pleased to know that you were satisfied with our services. Your support is the motivation for us to continue trying to be the best. We sincerely appreciate your encouragement and look forward to welcoming you back to stay at waikoloa Hotel in the near future. Yours sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the complimentary birthday cake, nice and clean room
Stayed 2 nights in Oct 2019
Response from iris yu on 4 Nov 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from irsi yu on 4 Nov 2019
Dear Gusets, Taipei Waikoloa Hotel and all my colleagues in the future will be more efforts to improve service quality, to show appreciation for your support. We pray for a happy and healthy! Best Regards, Taipei waikoloa hotel.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from iris yu on 21 Nov 2019
この度は台北唯客樂ホテルへご宿泊頂きまして誠に有難うございました。又メッセージカードへもとても温かなお言葉残して下さり。重ね重ね感謝いっぱいでございます。台北唯客楽ホテルは更に謙虚な態度でサービスを強めて、次回お客様がお越し時、見たのはあなたに気に入らせる品質です。誠に有難うございました。

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from IRIS YU on 1 Nov 2019
この度は台北唯客樂ホテルへご宿泊頂きまして誠に有難うございました。又メッセージカードへもとても温かなお言葉残して下さり。重ね重ね感謝いっぱいでございます。台北唯客楽ホテルは更に謙虚な態度でサービスを強めて、次回お客様がお越し時、見たのはあなたに気に入らせる品質です。誠に有難うございました。

10/10 Excellent

Kam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from iris yu on 18 Oct 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and so much space in the bathroom. I looked forward each morning to my breakfast with the complimentary newspaper. Would definitely come back to this property.
Stayed 3 nights in Sep 2019
Response from iris yu on 8 Oct 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
When I visit to Taipei, I need to stay this hotel again.
Stayed 2 nights in Sep 2019
Response from iris yu on 24 Sept 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

8/10 Good

Kuiin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from IRIS YU on 22 Aug 2019
この度は台北唯客樂ホテルへご宿泊頂きまして誠に有難うございました。又メッセージカードへもとても温かなお言葉残して下さり。重ね重ね感謝いっぱいでございます。台北唯客楽ホテルは更に謙虚な態度でサービスを強めて、次回お客様がお越し時、見たのはあなたに気に入らせる品質です。誠に有難うございました。

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Me and my travel partners thoroughly enjoyed our 4 night stay. The staff were really friendly and service was excellent. Wouldnt hesitate to stay again!:) thank you!
Stayed 4 nights in Jul 2019
Response from iris yu on 8 Aug 2019
Thanks for your recent review of Taipei waikoloa hotel We appreciate that you like our delicacies and room however we value your feedback about our staff and take this seriously. We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, Taipei waikoloa hotel

10/10 Excellent

Costas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel, i suggest you to choose it.
Stayed 3 nights in Jun 2019
Response from iris yu on 24 Jun 2019
Thank you for your affirmation Taipei Waikoloa Hotel colleagues, it would be a great encouragement to our positive forward momentum! We are glad you had the chance to stay with us and do hope that you will try us again soon. Best Regards, waikoloa hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from iris yu on 20 Jun 2019
台北唯客樂ホテルへ御宿泊でございましたが、お褒めのお言葉頂戴しまして　とても安心致しました。有難うございました。

10/10 Excellent

chang-ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay again.
Convenient, clean and good service. Delicious Breakfast included. Wifi connected easily and fast.
Stayed 5 nights in May 2019
Response from iris yu on 10 Jun 2019
Dear Gusets, Thank you for your response and the positive rating. We are greatly honored of your positive comments and pleased to know that you were satisfied with our services. Your support is the motivation for us to continue trying to be the best. We sincerely appreciate your encouragement and look forward to welcoming you back to stay at waikoloa Hotel in the near future. Yours sincerely,

10/10 Excellent

chang-ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean and quiet.
Great service, clean and quiet. Breakfast is delicious and with many items.Will stay again.
Stayed 2 nights in May 2019
Response from iris yu on 12 Jun 2019
お越し頂き本当に有難うございます。又励ましとサポートはとても温かなお言葉残して下さり。重ね重ね感謝いっぱいでございます。誠に有難うございました。全てスタッフにとって、とても気を引き立てて積極的な前へ進みの動力でございます。この度は誠にありがとうございました。