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Reviews of ARK Hotel - Dongmen

2.5 out of 5
ARK Hotel - Dongmen
No.255, Sec. 2, Xinyi Rd., Zhongzheng Dist., Taipei

Reviews

8.4

Very good

Rating 10 - Excellent. 183 out of 569 reviews" "
Rating 8 - Good. 291 out of 569 reviews" "
Rating 6 - Okay. 73 out of 569 reviews" "
Rating 4 - Poor. 16 out of 569 reviews" "
Rating 2 - Terrible. 6 out of 569 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect base for exploring the city.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alyssa

Stayed 1 night in Jan 2024

8/10 Good

poyu

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good location
Great location. Very comfy room, the temperature was right and bed was nice. Room seemed to be clean but when I woke up I had some small bug bites.
Stayed 1 night in Jan 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
It's incredibly clean and well-maintained. The staff is friendly, and even had some free snacks and drinks for Christmas and New Years. The bed is comfortable, the A/C works well, nice waterfall style shower. However, the absolute best thing is the area. You can walk down Yong Kang Street for all sorts of great shops and cafes, or if you want to explore Taipei, you're about a 4 minute walk from Dongmen MRT station, which connects to both the orange and red lines. My only warning is that the room is very small. Even finding a place for the suitcase was difficult. But, as long as you know that going in, it's great. I'd stay here again.
Stayed 7 nights in Dec 2023

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was fantastic but that's the only good point about this place. The first room I checked into was dirty and dank. I spoke to Tina, who was manning the front desk that night, and she kindly moved me into a new, upgraded room, which was way better. But I have to say - the photos aren't a good representation of the property. It's dated. When I went downstairs the next day, a man was at the front desk and he was completely useless. I asked him a few questions and he couldn't answer any of them, saying he didn't live in the area and therefore had no knowledge of the area. He couldn't even point me to the nearest pharmacy. He had a terrible attitude. And that really soured my experience with the property. i really liked the location though - it's right beside Ding Tai Fung, and there is so much to eat around here. Transport is convenient and it's a safe area. Too bad the staff were not helpful.
Stayed 2 nights in Nov 2023

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Oct 2023

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Right next to the beautiful Daan Park, MRT, lots of good food and shopping. Our room was quite spacious for the four of us. Will definitely stay again next time in Taipei!

10/10 Excellent

kayashino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Excellent location. Staff very friendly , super helpful, recommended!
Stayed 3 nights in Aug 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 14 nights in May 2023

6/10 Okay

Chen

Travelled with family
Liked: Staff & service
Disliked: Amenities
Very well located, close to the original DTF and the Dongmen metro station, makes transport very convenient too. Amenities are lacking, provided all toiletries except for a comb.

8/10 Good

Chang-Yu

Travelled with family
Liked: Staff & service
It's very close to the heart of the Yongkang Street area. Thus, it's extremely convenient for dining, shopping and transportation. The price is great for such a location. However, the facility is really old, and the 5th floor does not have elevator access, thus not good if you have a heavy luggage. When our next-door room's AC unit was broken, technicians had to pass through our room to install a new unit during our state (the staff did ask us for permission). The cleaning equipment was scattered among the stairs, as they did not have designated room for it (hence not recommending to use stairs).
Stayed 3 nights in Mar 2023

8/10 Good

Keng Yao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Philip, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good location for traveler to visit in Taipei.
Stayed 9 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to everything. Walls are a little thin.
Stayed 6 nights in Dec 2019

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Wonderful!
I stayed four nights at another hotel in Taipei and regretted that I did not stay those nights at ARK Dongmen too. The ARK was nearly perfect. The staff was wonderful. The free breakfast was from local restaurants and different every day (even sushi one morning). The bed and shower were fantastic. But the best thing is the hotel location! A very short walk to a Red Line MRT station, Yong Kang Street, and Da'an Park. A really great neighborhood with everything you might need nearby.
Stayed 1 night in Nov 2019

2/10 Terrible

MaShow, San Diego, CA

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is good, but the wifi on all floors was intermittent, my two smart phones and laptop were offline most of the time. When I checked at the front desk to have it fixed, they were clueless and had no one skillful to fix the problem. The soundproofing is very poor, with televisions mounted against the wall that abuts the next room, causing you to hear others, and others to complain about you. I then found out that they had shared my personal information with someone not associated with the hotel, which caused a very serious problem for me. Very unprofessional.
Stayed 2 nights in Oct 2019

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice staff.
Awesome location. Right across the street from original Din Tai Fung and easy access to MRT. Walls are a little thin but overall great price point and friendly staff.
Stayed 2 nights in Oct 2019
Response from One of friendly staff (^3^)/ on 13 Nov 2019
Dear Sir : Thank you for visiting us at ARK Hotel.   I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at ARK Hotel one you will remember forever. Therefore, your comments are very important to us.

10/10 Excellent

fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from iris on 13 Nov 2019
Thank you for visiting us at ARK Hotel.   I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at ARK Hotel one you will remember forever. Therefore, your comments are very important to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Taiwan experience
The hotel was nice and clean. The room though a little bit small was also clean and comfortable however, the staff were not that approachable and friendly. The location is perfect and is very near the train station.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient to take the subway to reach the sightseeing places, to go to the restaurants and to get to stores to buy necessities.
Stayed 16 nights in Jun 2019

10/10 Excellent

Kuan-Shaur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Huimei

Disliked: Property conditions & facilities
Stayed 13 nights in Apr 2019

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Area
The hotel is located in a nice area. The rooms are small but clean. The breakfast is nothing fancy, usually Chinese style stuffed rice burrito or sandwiches delivered by caterer.
Stayed 1 night in Apr 2019

6/10 Okay

Doreen

Travelled with family
Liked: Staff & service, property conditions & facilities
Goid location. Helpful Staff. Many eateries around the area.
Stayed 5 nights in Apr 2019

10/10 Excellent

Chih-Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Simon, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Super staff. Super location. Rooms are not huge but they are nice. Lovely beds with very smooth high quality linens. Staff are 10/10. The only downside is that it is not a hotel that you can hang out in if you don't feel like going out. There is not really a lobby in the sense of it. There is a couch and books and such but it isn't somewhere to get cozy. But that is not what the place is designed for so it is a comment on what to expect rather than a critique. It is a super base of operations with a superb location.
Stayed 14 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Standard rooms, bad timing for renovations
The only thing that made the stay not as pleasant was due to the construction they were having on each floor. It would have been nice and smarter for them to do their carpet construction earlier instead of during their busiest season. Overall the room condition was fine and the cleaning staff were very nice.
Stayed 6 nights in Dec 2018

6/10 Okay

Jing-Ping

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Room size only fit 4 light traveler
The front desk staffs are friendly and helpful. The location is closed to all things we wanted do. Except the room is smaller than we expected. The room supposed to have a window. But didn’t noticed. We maybe overlooked.
Stayed 4 nights in Nov 2018

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

6/10 Okay

Chen, Taichung

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff are not friendly,and Breakfast is terrible,Room is Great
Stayed 1 night in Oct 2018

6/10 Okay

Chen, Taichung

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Counter staff is not friendly,and Breakfast is terrible
Stayed 1 night in Oct 2018

8/10 Good

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
room is relatively small
The relatively young staff follow management rules to the book. I agree they need to hold their standards of operation, but also people's needs vary, it is impossible to spell out all possibility in the book. After all, hotel is a service oriented business, a small favor to the customer carries a long way
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A neat little place at a great location~
We went for a mini-date night. The hotel is quite cozy with a small but functional lobby area. The hotel room itself was small but sufficient. The see-through bathroom was an interesting touch. We could sometimes hear people outside talking but overall it was quiet. The morning breakfast was included, it was outsourced but tasty and seems to come from a nearby coffee shop. Can't beat the location and price was reasonable! Overall, we had ourselves a great time!
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell smoke And old
The hotel staffs were friendly. Only felt disappointing with the cleanliness of the room . 1. The existing smoke smell 2. The dusty bedding 3. The toilet is old and obstucked
Stayed 2 nights in Jan 2018

8/10 Good

Angela, Vancouver, BC

Liked: Cleanliness, staff & service
OK for budget hotel
The hotel was centrally located and directly across from Ding Tai Fung. I had a room with a window but the window did not really open and was blocked by an air conditioner. If you have the choice between a room with window (but no view) or a room with no window, pick the room with no window for a cheaper price. The wifi in the hotel room (I was on the first floor) was almost non existent. It was weak and inconsistent. Apart from the wifi, the room was clean and my room was quiet. The staff was helpful and it is nice to have a 24 hour front desk.
Stayed 3 nights in Dec 2017

8/10 Good

Chew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with awesome staff!
The hotel room is small, but it was compensated by its awesome location and friendly staff. Most importantly, it's always in clean state. There is no cafe or restaurant in the hotel itself, the daily breakfast is packed and guests have to collect the packed breakfast from the Recep and have it in their own room.
Stayed 5 nights in Dec 2017

8/10 Good

michelle, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel at a great location
The hotel was very accessible with just a few minutes walk from dong men station. Hotel was all very clean and cozy though room was rather small and sometimes you can hear the opposite room plugging in those chargers etc but it’s not a big deal! Will definitely stay in this hotel again! 👍
Stayed 6 nights in Nov 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

6/10 Okay

Athena

Liked: Cleanliness
Poor sound insulation, can hear next door talking at night.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute hotel with AMAZING crackers!
Super cute hotel, good self-laundry service, communal fridge, super kind front desk staff, be warned that many rooms dont have windows (which was perfect for us - we wanted quiet and dark), walls were reasonably sound proof, AMAZING crackers. We loved the crackers so much, we kept asking the front desk where to get these - they gave us extra but were elusive as to where we find them. We took a picture of those crackers and went to about 10 grocery stores. We finally found it at a nuts/spices/dried goods night market in Datong (Anxi st and Guisui st).
Stayed 3 nights in Nov 2017

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the hotel is central which is a big plus. 3 to 5 min walk to Dongmen station and Yong kang street (foodie area) The staff were friendly, helpful and accommodating. Thumbs up. Room is on the small side but they were clean and had proper facilities.
Stayed 4 nights in Oct 2017

10/10 Excellent

Siew Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time there
I loved my first stay at this hotel I decided to stay again.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall were nice except the hotel has elevator up to 4th floor, but we stay in 5th floor, so we have to walk one more floor.