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Reviews of Uni Resort KU-KUAN

3.5 out of 5
Uni Resort KU-KUAN
No.188, Sec. 1, Dongguan Rd., Heping Dist., Taichung

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 154 reviews" "
Rating 8 - Good. 70 out of 154 reviews" "
Rating 6 - Okay. 20 out of 154 reviews" "
Rating 4 - Poor. 8 out of 154 reviews" "
Rating 2 - Terrible. 2 out of 154 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Leo

Travelled with family
Liked: Staff & service
Good style of the bed room.
Stayed 2 nights in Oct 2023
Response from ANNY CHEN on 2 Nov 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-managed property for a peace-of-mind stay
Uni-Resort Ku-Kuan is conveniently located near the commercial district and hiking trailheads. We never needed to visit the commercial district during our 2-night stay, as the resort has pretty much everything we needed, including sumptuous meals and good hot spring pools. The buffet-style breakfast and individually-served dinner were beyond our lofty expectations! We could eat there 5 days straight without getting bored! and the service was good. Measures the resort exercised gave guests confidence under the COVID-19 situation and concerns. The beds were comfortable, the noise isolation measures were effective, the in-room spa was great and the water dispenser relieved our reliance on bottled waters. It was a great and enjoyable stay for us!
Stayed 2 nights in Mar 2021

10/10 Excellent

Jerry, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hot spring hotel. Clean and comfortable room to work relax after a nice hot spring and spa. Breakfast had lots of selections.
Stayed 1 night in Nov 2018
Response from Bryan Li on 28 Nov 2018
Thank you very much~ We are looking forward to hearing from you again.

8/10 Good

jamed

Liked: Cleanliness, staff & service, room comfort
good，expiec.have fun. water massage comfortable.five pool specific designe
Stayed 1 night in Oct 2018

10/10 Excellent

Jaslin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a great experience to be near to nature!
5mins walk from 保佳站. Good for those taking bus to the resort. Good view! I like the outdoor and indoor spa / hot spring facilities. Although the indoor facilities are a tad run down, but overall its okay. Outdoor facilities are sparkling clean! Don think about the dead insects floating around the pools. This place is on a mountain, it is normal to have moths and insects. Besides, hot springs are a natural thing! Go as close as to nature in this resort! Imagine lying down in the hot springs pools, looking at all the hill, listening to the stream gushing down beside you. Its a great experience to be near to nature!
Stayed 1 night in Jun 2018
Response from FRONTDESK on 16 Jul 2018
THANK YOU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Anny on 11 Apr 2018
謝謝您的分享,我們期待您再次入住, 謝謝

10/10 Excellent

Goang-Tay, San Jose

Stayed 1 night in Mar 2024

10/10 Excellent

Sin Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店員方服務及態度很好，在入住時會提供小禮物，房間預備好也會致電通知，服務貼心 早餐兩天提供選擇會有小小不同，兩天都可以吃不同的食物 酒店內會提供遊戲區，可供住客遊玩，遊戲區職員服務態度不錯 房間內整體不錯，但電視位置阻礙窗外景觀，房間泡湯的位置只可容納一人，而去水位去水時會較嘈 整體來說，酒店服務令人滿意，渡過了兩天放鬆及享受的旅行
Stayed 2 nights in Jan 2024
Response from ANNY CHEN on 2 Mar 2024
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

4/10 Poor

Chien Wei, Taipei County

Travelled with family
Disliked: Amenities, property conditions & facilities
大眾溫泉不熱 房間溫泉太小 不值這個價格
Stayed 1 night in Dec 2023

10/10 Excellent

Wing Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Siang-yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會再次選擇
很棒的體驗，很乾淨，工作人員很親切，態度很好，很棒，是個很舒服的體驗
Stayed 1 night in Aug 2023
Response from ANNY CHEN on 8 Sept 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Wanjiun

Stayed 2 nights in Aug 2023
Response from Anny Chen on 11 Aug 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

PEI LING

Stayed 1 night in Jul 2023
Response from Anny Chen on 13 Jul 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Hoi yi

Stayed 1 night in May 2023
Response from Anny Chen on 26 May 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Tak wai

Travelled with group
Liked: Cleanliness, property conditions & facilities
泡湯時間太早関閉
Stayed 1 night in May 2023
Response from Anny Chen on 25 May 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您得寶貴意見，我們將轉與運休部主管進行了解，再次感謝您的好評，我們期待您再次入住希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Anny Chen on 8 May 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

JUN HUA

Stayed 1 night in Apr 2023
Response from Anny Chen on 18 Apr 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

CHAN WEI

Stayed 1 night in Apr 2023
Response from Anny Chen on 18 Apr 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

CHENG HUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新裝修.晚餐偏貴、房間床偏軟
Stayed 1 night in Feb 2023
Response from Anny Chen on 1 Mar 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您得寶貴意見，我們將轉與餐廳主管進行了解，再次感謝您的好評，我們期待您再次入住希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Hsiao Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
希望能夠開放所有的室內、室外溫泉池
Stayed 1 night in Jan 2023
Response from Anny Chen on 16 Feb 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。謝謝您的意見回饋，已將您寶貴意見轉達休閒部門主管進行了解，期待您再次入住時能體驗各項休憩活動，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Hsueh-Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Anny Chen on 17 Jan 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房價有點貴，整體的體驗是好的！ 只是無法使用信用卡紅利點數扣抵
Stayed 1 night in Dec 2022
Response from Anny Chen on 17 Jan 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

SHIH CHENG

Stayed 1 night in Dec 2022
Response from Anny Chen on 17 Jan 2023
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

TSUI PENG

Stayed 1 night in Dec 2022
Response from Anny Chen on 5 Dec 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Shuhsien

Stayed 1 night in Sep 2022
Response from Anny Chen on 7 Oct 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

NU YU

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Anny Chen on 19 Aug 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Chao Chih

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Anny Chen on 4 Aug 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Anny Chen on 25 Jul 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
極佳住宿體驗
住宿體驗十分優秀,甚至細心到生日都有注意到,贈送溫馨的賀卡與蛋糕,蛋糕口味也相當美味
Stayed 1 night in Jul 2022
Response from Anny Chen on 25 Jul 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

MENG HANG

Stayed 1 night in Jul 2022
Response from Anny Chen on 25 Jul 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

TZU KAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Anny Chen on 15 Jun 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Po Kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滿意的渡假經驗
帶著老婆與孩子(1Y)，第一次到谷關旅遊就選擇統一渡假村。最讓我印象深刻的是飯店人員的服務很好，我選擇的是溪景房，空間舒適、景色宜人。房內浴室打掃得很乾淨，浴缸沒有卡垢。 整體住宿空間讓我們很滿意。若要說缺點，房內有些角落一眼可以看到灰塵夾雜毛髮，應該要請清潔人員多加注意。第二是，水龍頭做成方形，四個角都太尖了，開關水要小心。最後，隔音沒有很好，尤其渡假飯店常常是父母帶著孩子來玩，對噪音敏感的可能會覺得有一點點吵(但也只是一點點啦)。
Stayed 1 night in Jun 2022
Response from Anny Chen on 15 Jun 2022
感謝您寶貴的建議，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。不足之處我們會精進改善，再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

Janice

Stayed 1 night in Jun 2022
Response from Anny Chen on 7 Jun 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Pen Tsun

Stayed 1 night in May 2022
Response from Anny Chen on 17 May 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

MENG HANG

Stayed 1 night in Apr 2022
Response from Anny Chen on 17 May 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

10/10 Excellent

YUNG-HSIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Anny Chen on 17 May 2022
感謝您給予我們的評價，很榮幸能為您服務，您的支持給予我們莫大的鼓勵。感謝您對本飯店持高度之肯定。再次感謝您的好評，希望能帶給您美好的體驗及回憶，非常感謝。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Lu

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

8/10 Good

ChienWei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間隔音稍差，木質地板易造成聲響被打擾，但飯店很快提供換房
Stayed 1 night in Dec 2021

10/10 Excellent

Yan Huei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿經驗
旅館人員態度親切，服務很好。 早餐提供偏中式，樣式算多，補菜的速度很快。 除了戶外泡湯區會有落葉，看來有點不乾淨。
Stayed 1 night in Nov 2021

8/10 Good

CHUNWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
從進停車場、迎賓、櫃台、客房、餐廳、服務設施....整體的服務很棒，會讓人心情愉悅的那種，晚餐也吃得不錯，若真的希望能調整的話，客房的浴缸真的有點偏小，除此之外，其他的總總都很棒。
Stayed 1 night in Oct 2021

6/10 Okay

Meiling

Travelled with group
Liked: Staff & service, room comfort
足湯池有點髒，湯池上有看到髒水的泡泡
Stayed 1 night in Oct 2021

6/10 Okay

SAO HSIA

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Chia-Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務佳
服務人員很熱情、服務很周到
Stayed 2 nights in Apr 2021

10/10 Excellent

Shu-Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

PEI CHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉區寬敞舒適，房間乾淨
很有趣的迎賓舞,邀請住客同樂很開心 服務人員都很親切 很滿意的住宿經驗
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
服務不錯，餐點選擇尚可，設施有些老舊
Stayed 1 night in Mar 2021