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"We checked in . And was walking in our floor hallway. There was a strong stale smell. Brought our bags inside the room. We immediately noticed the room smelled musty / stale . Called front desk and talked to on duty manager and requested instead of switching rooms an upgrade a much bigger room and without a strong musty scent! . But with a discount due to the inconvenience. Manager agreed to move us to a 1 bedroom suite with 50% off per night. That helped and we agreed. Moved in to the new room. 1 bedroom suite. No musty / stale smell. Our 4 day stay was good and no untoward incident . Except the hotel pool was under renovation. Kids would have LOVED an option of jumping in the pool at night. Breakfast buffet was good. The only problem is if you stayed more than 3 days. You will get tired of the food selection. Because they are the same selection everyday. For 4 days. We grew tired of the selection. Good food in the beginning. Clean facilities , friendly staff. All in all 4 🌟⭐️⭐️⭐️ . And would recommend it because its centrally located in BGC and stay is affordable compared to other surrounding hotels. Will recommend it and will book again in the future. But for only maximum 2-3 days stay only "

"Arrived almost 2 hours before check-in time but front desk staff was so accommodating and gave me a room instead of having to wait for 2 hours. During breakfast time, one of the waiters named Ray saw me sitting in a table occupied by other guests I didn’t know. He offered to transfer me to a solo table. It’s these small acts of the staff that make a place worth going back to."

"I have been traveling the world my whole life and have visited many countries during my time in the U.S. Navy. Shangri-La The Fort Manila and Shangri-La the Fort Boracay are by far the best resorts I've stayed in. The services they provide far exceed the price you pay (in my opinion). The complimentary breakfast was phenomenal. All the staff were professional and prompt. Best customer service I've seen anywhere. Specific shout out to the night manager Karl. "