Ratings based on 866 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Wa

Good for price

Posted 17-Feb-2017
Friendly staff, great pool, decent rooms! Not much to it, but nice!
3out of 5
by A verified traveller from Los Angeles, CA

Hotel stay was ok

Posted 14-Feb-2017
Pros: I enjoyed their gym, pool, Jacuzzi, and sauna.
Cons: Hotel needs to be updated and use some re-modeling.
Location: It is just 2 minutes away from a small shopping center that mostly consist of restaurants. Other than that not too much. 15 min away from downtown.
This hotel is about 15 minutes away from downtown Tacoma. Hotel is a little old and out dated. Could use some re-modeling. The employees at the front desk were very nice and extremely helpful, but if you are talking to them and the manager or owner (not sure which one she is) got involved, she was not very nice nor did it seem like she wanted to be helpful to any of my very simple request such as requesting a taxi to be at the hotel for me in the morning.
4out of 5
Recommended
for Everyone
by A verified traveller

Clean!

Posted 12-Feb-2017
The room was very clean!! It was a bit noisy due to being so close to the highway and having outdated windows but if you ran the room fan it drowned out most of the highway noise.
4out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Nice and clean

Posted 12-Feb-2017
This hotel was very clean. Staff was excellent and met all of our needs. Bathroom is quite small, and it is literally on the side of the freeway or I would have given all five stars.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2017
We had a good stay. The staff were friendly and the place was clean.
Comment from Hotel Management
09-Feb-2017 by Shilo Inns, Hotel Management
Dear Verified Traveler - Thank you for staying with the Shilo Inn & Suites Tacoma. We look forward to seeing you again the next time you are in the Tacoma area. Sincerely, J. Thompson, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Posted 12-Jan-2017
Nice large room---Liked the 24 hr. pool & sauna---Nice breakfast---Close to I-5
4out of 5
Recommended
for Everyone
by A verified traveller from Ashland, OR

Convenient location

Posted 26-Dec-2016
Pros: The warmth and courtesy of the staff, the attractive decor in the lobby, the comfort of the room are all features I enjoy.
Cons: A little wider selection of items in the breakfast would be nice, such as a steamer heated tray of sausages or scrambled eggs, but not important.
Location: As in my opening remarks, I mentioned shopping, freeway access, good city streets allowing avoidance of the freeway as desired.
For visiting my family without having to access the freeway, or for using the freeway if I choose, this hotel is in an excellent location. In proximity to shopping, restaurants, and the road to the church I attend locally I don't think I could find a better location than the Shilo Inn on Hosmer in Tacoma, WA. I enjoy the courtesy and friendliness of the staff as well, who make me feel at home. I always look forward to staying at the Shilo Inn when I come to Tacoma.
4out of 5
by A verified traveller

Fine for a cheap night with your kids

Posted 21-Nov-2016 on Hotels
Perfect for an affordable stay with my teens for a concert. We were able to order a pizza from a local place to our room and check in was quick. After the show we went swimming from 12-1 am which was fun- there are plenty of towels. Downsides include the dirty tub/bathroom walls and a large bottle of lotion under one bed. I also recommend they change the air filters more as we all woke up very congested.
2out of 5
by A verified traveller from US

Old and outdated.

Posted 19-Nov-2016
The whole place needs upgrades everything is rusting even the shower heads. Beds were hard and the pillows were small and flat. The "heated pool" gave us all blue lips and the continental was a joke.
Comment from Hotel Management
23-Nov-2016 by Shilo Inns, Hotel Management
Dear Monica - I am disappointed we failed to give the fine accommodations we strive for with all our guests – the type of service we pride ourselves in. I have investigated your comments and will take steps to insure that the problems you experienced do no happen again. We appreciate you staying with up and hope you will give us another opportunity. Sincerely, J. Thompson, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Bham, Al

Nice hotel, friendly staff, great amenities!

Posted 18-Nov-2016
My stay at the Shilo Inn and Suites was wonderful. The location serviced me well as I was going back and forth from UPS as my daughter is a sophomore there. My room was spacious, clean and had a microwave, fridge, king size bed. I enjoyed swimming laps in the indoor heated pool and the complementary breakfast each morning!
Comment from Hotel Management
23-Nov-2016 by Shilo Inns, Hotel Management
Dear Kathy – Thank you for your comments on our performance, they were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us again the next time you are in Tacoma. We look forward to your return. Happy Holidays to you and yours. Sincerely, J. Thompson, General Manager