Ratings based on 830 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from US

Old and outdated.

Posted 19-Nov-2016
The whole place needs upgrades everything is rusting even the shower heads. Beds were hard and the pillows were small and flat. The "heated pool" gave us all blue lips and the continental was a joke.
Comment from Hotel Management
23-Nov-2016 by Shilo Inns, Hotel Management
Dear Monica - I am disappointed we failed to give the fine accommodations we strive for with all our guests – the type of service we pride ourselves in. I have investigated your comments and will take steps to insure that the problems you experienced do no happen again. We appreciate you staying with up and hope you will give us another opportunity. Sincerely, J. Thompson, General Manager
5out of 5
by A verified traveller from Bham, Al

Nice hotel, friendly staff, great amenities!

Posted 18-Nov-2016
My stay at the Shilo Inn and Suites was wonderful. The location serviced me well as I was going back and forth from UPS as my daughter is a sophomore there. My room was spacious, clean and had a microwave, fridge, king size bed. I enjoyed swimming laps in the indoor heated pool and the complementary breakfast each morning!
Comment from Hotel Management
23-Nov-2016 by Shilo Inns, Hotel Management
Dear Kathy – Thank you for your comments on our performance, they were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us again the next time you are in Tacoma. We look forward to your return. Happy Holidays to you and yours. Sincerely, J. Thompson, General Manager
4out of 5
by A verified traveller from US

Perfect for Tacoma dome events.

Posted 17-Nov-2016
Stayed one night after a concert at Tacoma dome, road noise is a little loud but we weren't in our room much so it didn't bother us. Overall good stay!
Comment from Hotel Management
23-Nov-2016 by s, Hotel Management
Dear Dylan – Thank you for staying with us. We appreciate your patronage and hope to see you again in the future. Sincerely, J. Thompson, General Manager
1out of 5
by A verified traveller from US

Worst hotel my family has ever stayed at!

Posted 13-Nov-2016
Pros: 24 hour pool
Cons: Everything else
Room was dirty. Found a used hair tie on the floor in the bathroom. Empty eyelash adhesive bottle on the floor between the beds and a nasty, short red hair on the clean towel that was hang up. No one in my family has red hair! We will not be staying here ever again!!!
Comment from Hotel Management
23-Nov-2016 by s, Hotel Management
Dear Austin – Thank you for your comments concerning your recent stay. I appreciate you taking the time to talk with me at check-out and hope you will accept my sincere apologizes for any inconvenience you experienced. I investigated your comments and have taken steps to ensure that the problems you experienced do not happen again. We appreciate your patronage and hope you will give us another opportunity as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, J. Thompson, General Manager
5out of 5
by A verified traveller from central washington

Posted 11-Nov-2016
Pros: The staff here made me feel like home! I had a meeting to be in all day so my family stayed behind at the motel and the kind lady that runs the continental breakfast made waffles for the whole family! It was by far the best stay at a motel we have had.
Cons: I don't think there was one thing we did not like about the motel or our stay!
Comment from Hotel Management
16-Nov-2016 by Shilo Inns, Hotel Management
Dear Anna- Thank you for your kind comments regarding our staff and service during your recent stay at the Shilo Inn & Suites. Our dedicated and competent staff members are the hotel’s most valuable asset. I’ve passed on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope to see you again the next time you are in Tacoma. We look forward to your return. Sincerely, J. Thompson, General Manager
4out of 5
by A verified traveller from US

Most Excellent Stay

Posted 18-Oct-2016
Location: Golfing in Bremerton was very nice.
All the Staff was excellent. Dustin, who is a fellow golfer, was most informative and I appreciated all his advice. Comfortable room and amenities.
Comment from Hotel Management
26-Oct-2016 by Shilo Inns, Hotel Management
Dear Kevin R – Thank you for taking the time to tell us of your satisfaction with our accommodations and services during your recent visit to our Hotel. We certainly enjoyed having you with us. We consider dedicated and competent staff members like Dustin. our most valuable asset. He was pleased that you acknowledged his efforts. We appreciate your patronage and hope to see again the next time you are in Tacoma. Sincerely, J. Thompson, General Manager
4out of 5
by A verified traveller

Conveniently located hotel with nice pool

Posted 17-Oct-2016
My daughters say this is the nicest hotel they have stayed in. They loved the little touches like towels folded into shapes. The pool, hot tub and breakfast were great. The biggest problem with this hotel stems from its convenience - the noise from I-5 is quite loud, even at 10:00 pm. However, Jo at the front desk was able to switch us into a different room on the other side of the hotel. She did it graciously and quickly, and she even sent someone to help us make the move. Jo also gave us some tips on how to avoid booking on the "wrong" side of hotels in the future. Comfortable rooms, amenities such as pools and free breakfast, and welcoming and helpful staff make this hotel someplace we would definitely stay again. We will look for other Shilo Inns in other locations in the future.
Comment from Hotel Management
26-Oct-2016 by Shilo Inns, Hotel Management
Dear Verified Traveler - Thank you so much for your recent stay at Shilo Inn & Suites Tacoma. We are so pleased that you enjoyed your stay. We truly enjoyed having you as our guests. Sincerely, J. Thompson, General Manager
5out of 5
by A verified traveller from s

Loved it

Posted 16-Oct-2016
For the price and what you get , it's nice. I loved it. Well taken care of place.
3out of 5
by A verified traveller

O.K. in a Pinch

Posted 07-Oct-2016
Pros: Available in a pinch.
Cons: Need serious grout cleaning.
Location: Close to food and gas.
Felt like I was in a ghost hotel with a lack of security.
4out of 5
by A verified traveller

love the 24 hour and continental breakfast

Posted 26-Sep-2016
Pros: The pool and continental breakfast
Me and the kids love staying here because we love the 24 hour pool, and also to have our breakfast in the morning too!