Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller

Get away weekend

Posted 26-Aug-2015
Location: While we were there we visited the Bass Pro shop, Point Defiance Zoo and Aquarium and did some school shopping at the Tacoma Mall.
My 2 granddaughters and I wanted a weekend away so we choose Shilo because it had an indoor pool. We enjoyed our room and the pool a great deal. The continental breakfast is in need of revamping we felt. A fresh fruit like and apple, banana or even an orange would have been a nice addition to the waffles, pancakes cereal and pastries they offered.
Comment from EPC
03-Sep-2015 by Shilo Inns, EPC
Dear Verified Traveler, I’m glad you and your granddaughters enjoyed your visit to the Shilo Inn & Suites Tacoma. Thank you for taking the time to write, your comments are very important to us. I appreciate them. We look forward to hosting you on your next visit to Tacoma. Sincerely Jo Thompson-General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2015
Breakfast was great. The staff was very attentive to our needs. Staff was all very helpful and friendly. over all great experience
Comment from EPC
30-Aug-2015 by Shilo Inns, EPC
Dear Sliger Family, Thank you for your kind comments. Our staff is one of our greatest assets. I’m glad your family had a great time. We hope to see you again in the future. Sincerely yours, Jo Thompson, General Manager
2 out of 5
by A verified traveller

Too many unpleasant surprises .

Posted 17-Aug-2015
Pros: The staff was friendly and helpful .
Cons: A working hot tub or a rebate for lack of same would be fair .
Location: We were attending a reunion .
Some back therapy is just what I needed .The hot tub had gotten rave reviews . It was out of order . The "sorry for any inconvenience" did not look new . I called today ;still out of order .The room rate was listed at $109 - however that was just for one night . Are we building a relationship of trust here ? Not really .
Comment from EPC
31-Aug-2015 by Shilo Inns, EPC
Dear Verified Traveler, I am disappointed we failed to give you the fine accommodations we strive for with all our guests – the type of service we pride ourselves in. Unfortunately, beyond our control, the blower motor for the spa bubbles spa was not available locally and it had to be shipped into us. We appreciate your patronage and hope you will stay with us. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Jo Thompson, General Manager
2 out of 5
by A verified traveller

In town for a game.

Posted 10-Aug-2015
I-5 road noise and a quiet air conditioning system made for a restless night. Hotel staff was not friendly at checkout. Breakfast was not appealing. Great breakfast choices across the street.
Comment from Hotel Management
24-Aug-2015 by Shilo Inns, Hotel Management
Dear Verified Traveler, I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service we pride ourselves in. We appreciate your patronage and hope you will stay with us the next time you are in Tacoma. Sincerely, Jo Thompson, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Aug-2015
Pool was awesome! I would recommend this hotel for a weekend or just overnight.
Comment from Hotel Management
25-Aug-2015 by Shilo Inns, Hotel Management
Dear Verified Traveler, Thank you for staying with us at the Shilo Inn & Suites. Our pool is awesome. All of our amenities – pool, spa, sauna, steam room and fitness center are open 24/7 J.thompson-GM
3 out of 5
Recommended
for Everyone
by A verified traveller

Good

Posted 27-Jul-2015
Very friendly staff, nice continental breakfast And decent room. Can't complain !
Comment from Hotel Management
10-Aug-2015 by Shilo Inns, Hotel Management
Dear Verified Traveler, I’m so glad you enjoyed your stay with us at the Shilo Inn & Suites Tacoma. We hope to see you again in the future. Sincerely yours, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Convenient to freeway and many dining options

Posted 23-Jul-2015
Pros: Very good value.
Location: Central location and easy access to the entire area
Check-in and check-out fast and easy. Rooms large and comfortable. Beds very comfortable. Front dest staff very friendly and efficient.
Comment from Hotel Management
29-Jul-2015 by Shilo Inns, Hotel Management
Dear Gary ~ Thank you for your generous comments. It is always gratifying to know that our efforts were effective and appreciated. We hope to see you again the in the future. Sincerely, Jo Thompson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

We would return

Posted 04-Jul-2015
Pros: Easy access from freeway. Easy drive out to Port Defiance Park. Relatively quiet, and several restaurants in the area. We like Elmer's.
Location: We went to the Taste of Tacoma, a food fest that used to be fun, but has changed. We love the Washington State History Museum and Port Defiance Park.
The room was pleasing to the eye when we walked in, the bed very comfortable; staff pleasant. Ordinary hotel room. Lights could have been brighter, but all hotels use dim lighting these days. We didn't use the pool, but it looked nice and I wished we had packed our suits. The clock in our room was two hours behind, and there was no visible way to reset it. We slept through breakfast--but they served until 10:00, and it sounded great! We would try the hotel again if we are in the area.
Comment from Hotel Management
15-Jul-2015 by Shilo Inns, Hotel Management
Dear Tori, Thank you for your kind comments. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We look forward to your return. Sincerely, Jo Thompson, General Manager
3 out of 5
by A verified traveller

3.5 on my scale

Posted 24-Jun-2015
Bit out dated. Location is on I-5. Our room was noisy as it was facing the highway., probably parking lot facing are better.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Pasadena, CA

Excellent Find in Tacoma, Washington

Posted 20-Jun-2015
Pros: The excellent staff and great features and maintenance of the room.
Cons: The lobby computer was not connecting to the main internet server. This was only a minor point.
Location: Easy drive to downtown Tacoma, the Tacoma Mall, and nice community of Lakewood.
Have stayed at various hotels and motels in Tacoma the past 30 years. Shilo Inn is absolutely at the top of the list for comfort, cleanliness, and location.
Comment from Hotel Management
01-Jul-2015 by Shilo Inns, Hotel Management
Dear Fred – We thoroughly enjoyed having you stay with us while you visited Tacoma. I’ve shared your comments with the staff, knowing that it will inspire them to continue their outstanding service to our guests. We look forward to your return visit. Sincerely, Jo Thompson, General Manager