Ratings based on 929 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Aug-2017
Nice hotel. Close to the military base and to the sights we wanted to see. The breakfast was good and the food service workers were extremely helpful. The pool and spa were super nice and clean. We would stay there again.
3 out of 5
by A verified traveller from Kiel, Germany

Too expensive

Posted 17-Aug-2017
Our stay was ok, but overall I found too expensive for what it is. The noise from the freeway was really loud, even with windows closed.
3 out of 5
by A verified traveller from californai

Wonderful staff but the hotel itself is seriously.

Posted 03-Aug-2017
Pros: The staff.
Cons: Remodel the entire hotel.
Location: Would recommend the Tacoma Glass Museum.
Staff couldn't have been friendlier but popcorn ceilings, dark décor, and a pretty basic breakfast was a disappointment. For the money I'm sure one could find better in Tacoma. Dreadful traffic problems in Tacoma by the way.
Comment from Hotel Management
18-Aug-2017 by Social media , Hotel Management
Dear limylawrence – Thank you for your comments concerning your recent stay at the Shilo Inn & Suites Tacoma.  I appreciate your taking the time to write.  Your comments on our staff performance were most generous and have been passed onto them, knowing it will serve as an inspiration to continue their efforts.  I hope you will accept my apologies for any inconvenience you experienced.  The 1st week of August is the busiest week of the year – with the annual celebration of Seafair, and the military also having a 2 ½ week Air Mobility Guardian exercise, and combined with Lady Gaga concert and road construction projects, it made traffic from Seattle to Olympia very trying to say the least.  I hope you will give us an opportunity in the future to return to see the results of our upcoming renovation.  We look forward to your return.  Sincerely, J. Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Good location.

Posted 01-Aug-2017
Pros: Close to restaurants and highway.
Cons: No complaints.
Location: Shopping and restaurants.
Jennifer at desk goes the extra mile. The rooms are clean; housekeeping does a great job. Quiet and convenient. Didn't use the pool but it's a good size & operates 24/7. They also have a workout room.
Comment from Hotel Management
08-Aug-2017 by Social media , Hotel Management
Dear Linda –Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at the Shilo Inn & Suites Tacoma.  We consider dedicated staff members like Jennifer our most valuable asset.  We look forward to your return.  Sincerely, J. Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from FL

Nice Surprise

Posted 27-Jul-2017
Traveling with friends, stayed one night at the Shilo Inn. It was clean, comfortable and served a lovely breakfast. Even though we didn't use the pool or sauna, they looked lovely and the fitness center gave us a little exercise.
Comment from Hotel Management
08-Aug-2017 by Social media , Hotel Management
Dear Mak – Thank you for your kind comments regarding your recent stay at the Shilo Inn & Suites Tacoma.  We appreciate your patronage and hope you will stay with us the next time you are in Tacoma.  We look forward to seeing you again.  Sincerely, J. Thompson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jul-2017
Very nice hotel. Staff very friendly. We arrived early and they let us check in right away. Would stay here again.
3 out of 5
Recommended
for Families
by A verified traveller

Posted 04-Jul-2017
The hotel is located at a convenient place. Everything is good except the noise from street and air conditioner.
4 out of 5
Recommended
for Everyone
by A verified traveller from NW Arkansas

Clean rooms, large pool, decent breakfast

Posted 04-Jul-2017
Pros: large pool
Cons: security
Location: close to the city
This place has an excellent decently large indoor pool, which was the main reason we booked it. I was disappointed in the security level. You can walk in the side doors without using a key card, even tho there's a slot for one. The rooms were nice and clean, and the breakfast was a decent selection.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice place close to Tacoma Dome

Posted 03-Jul-2017
In town for concert, Shilo was fairly close by. Nice rooms, easy to get to, nice staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Noce

Posted 02-Jul-2017
It's was great. The room was nice the front desk staff was present. We went for a concert and it was close to the venue.