Ratings based on 908 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from idaho

Would stay again!

Posted 27-Jun-2017
Friendly staff from the front desk to the maintenance guy to the super efficient lady restocking the breakfast food. Lots of breakfast items and we appreciated the fresh ice water with lemon slices available 24:7. Room was very clean which is on top of my list..organic soaps and shampoos a plus and a comfy bed. Also a nice size fridge and a microwave. Excellent room service too!! Slightly noisy from the traffic but we used the fan at night so we didn't mind. Lots of shopping from food to the mall nearby. My son enjoyed the pool which is conveniently open 24/7. We would definitely stay again for the price!
2 out of 5
by A verified traveller

Horrible staff

Posted 30-May-2017
Pros: Rooms were OK as per the price
Cons: Staff member's behavior and knowledge about Expedia bookings
I had made my payment through Expedia at the time of booking. But the staff made me pay for a different room altogether at the hotel and would not listen that mine was already paid through Expedia. She also deducted the security deposit THRICE from my account. Even though i am supposing that these will be reverted back, but I was unnecessarily harassed at night time with my credit card being overshoot. The staff had no idea about Expedia bookings!
4 out of 5
Recommended
for Everyone
by A verified traveller from sunnyside, wa

nice hotel. 24 hour pool

Posted 23-May-2017
we enjoyed the hotel but didn't like the fact that my 15 year old needed a chaperone to the pool. room was clean and staff was friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Clean hotel and friendly staff

Posted 23-May-2017
Clean rooms and friendly staff. Would stay again. Close to many restaurants
1 out of 5
by A verified traveller

Posted 21-May-2017
The desk officials were rude and not helpful. My client could not even get into her room...and had to rent a second one.
4 out of 5
Recommended
for Everyone
by A verified traveller from Longview, WA

Nice place to stay.

Posted 11-May-2017
Pros: Hotel is very clean and staff was very personable and friendly. Pool is excellent! Breakfast menu has a nice range of items to choose from.
Cons: The only thing I was not completely pleased with was the highway traffic noise. I stayed on the second floor. Better windows might help.
Location: Liked that the hotel was right off the highway so that you don't feel like you will get lost looking for it.
Friendly and pleasant front desk personnel. Clean hotel with nice pool and great breakfast items. Even make your own waffles.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 02-May-2017
Pros: 24 hr indoor pool
Cons: Just some better water controls for tub/showers
Location: Elmer's restaurant across the street from this Shilo is delicious!
I don't know why anyone would give this place a bad review I had a excellent stay room was clean, breakfast was good, staff was very helpful and professional!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the highway

Posted 20-Apr-2017
Enjoyed the stay. The bed was incredibly comfortable. The room was nice. And the pool was fun.
5 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyable

Posted 12-Apr-2017
From start to finish staff was always very helpful continental breakfast was fresh and delicious even when my daughter drop a soda in front of the elevator they responded right away and made her feel better about it.
5 out of 5
Recommended
for Everyone
by A verified traveller from K

Quality Hotel!

Posted 03-Apr-2017
Every time I'm in town this is the hotel I choose to stay at. Great price, very clean, the staff is always very friendly and helpful, they have a 24hr indoor pool and hot tub and a great breakfast in the mornings.