Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

love the 24 hour and continental breakfast

Posted 26-Sep-2016
Pros: The pool and continental breakfast
Me and the kids love staying here because we love the 24 hour pool, and also to have our breakfast in the morning too!
5out of 5
by A verified traveller from Beaverton

Posted 20-Sep-2016
Pros: Clean Comfortable Good amenities
Very nice. We booked it 24 hours earlier and got exactly what we wanted.
4out of 5
by A verified traveller from East Lansing, MI

Great place, breakfast just okay

Posted 20-Sep-2016
The hotel was clean, our room was nice, comfortable and spacious. The ladies at the desk were very nice and helpful. They unlocked the laundry room for me after the official open hours. Breakfast was just ok. The coffee was awful and the ladies in charge of making sure food and drinks were stocked we're inattentive.
4out of 5
by A verified traveller from E.

Convenient location and reasonable price.

Posted 18-Sep-2016
This hotel is right off the freeway and conveniently located to get to the Tacoma Dome. The room was clean and spacious. The one elevator they had was very old and slow. I was also surprised the breakfast didn't have more options. Overall we enjoyed our stay here.
3out of 5
by A verified traveller

outdated and trying

Posted 13-Sep-2016
Pros: Location and staff were doing an amazing job
Cons: The whole place needs modernizing! Spend some money and make this place awesome
Location: The location is off the 5 freeway which you can hear clear as day. Nothing really near to do. Good mom and pops restaurant across the street
The place is not bad for crashing through. Everything is outdated and needs a fresh makeover. There is scratches down all the halls, the pool is nice, but cloudy and chlorine filled. The panelling is flaking everywhere, pieces of plastic are falling down in the elevator. With all that being said, the staff is making a best with what they have and they do keep everything clean and tidy. The owners need to dump money into the place and it would be a hidden gem!
4out of 5
by A verified traveller from washington

Great deal for price

Posted 11-Sep-2016
Pros: Convenient, clean(enough), bountiful parking, good breakfast
Cons: Look behind things.... I found garbage under the bed an behind the end table.
Location: Located right off I5 and walking distance to food and shopping.
Well kept but little things overlooked. I was in town for business.
Comment from Hotel Management
12-Sep-2016 by Shilo Inns, Hotel Management
Dear Lola – We appreciate your patronage and hope you will stay with us at the Shilo Inn & Suites the next time you are in Tacoma. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, J. Thompson, General Manager
2out of 5
by A verified traveller from Vancouver

Front desk staff need customer service training

Posted 06-Sep-2016
Customer service person needs training very rude do not have her work on the weekend
2out of 5
by A verified traveller

Noise and unclean

Posted 30-Aug-2016
Pros: Complementary breakfast
Cons: Customer service paying attention to detail
Location: Plenty of things nearby to do
Noisy room that backed up to I-5. Had to keep A/C on all night as a constant noise so I didn't hear freeway traffic. Room had mold in the bathroom above the toilet. We had 3 in the room but each day when they cleaned the room they only stocked it for 2 ie 2 towels, 2 wash clothes etc.
Comment from Hotel Management
12-Sep-2016 by Shilo Inns, Hotel Management
Dear verified traveler – Thank you for your comments concerning your stay at the Shilo Inn & Suites Tacoma. I appreciate you taking the time to write and hope you will accept my apologizes for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service we pride ourselves in. I have taken steps to ensure the problem you experienced doesn’t happen again. We appreciate your patronage and hope you will stay with us again the next time you are in Tacoma. Sincerely, J. Thompson, General Manager
3out of 5
by A verified traveller from Vancouver Wa

Should be called the WHITE INN

Posted 22-Aug-2016
First of all, call first to make sure the amenities they say they have are functional.After a long day of trekking thru a cemetary and then a visit to the zoo I was looking forward to the hot tub and my girlfriend was looking forward to the sauna when we got down there after dinner it was a sign on the hot tub Jacuzzi button indicating that while the bubbles were not working and the song was not working either both disappointed I didn't get into the hot tub itself after a few minutes I noticed house cuz he and scummy the water was immediately got out rinse myself off by the shower we both went upstairs and at 12 midnight I woke up with Incredible itching on the lower part of my body after a second shower went back to bed and throughout the evening some idiot up above me was clumping around with his army boots needless to say we won't be staying here again
Comment from Hotel Management
04-Sep-2016 by Shilo Inns, Hotel Management
Dear Michael – I am disappointed we failed to give you the fine accommodations and consideration we strive for with all out guests – the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you encountered do not happen again. My staff has been made aware of your comments and we will all take immediate corrective action. We appreciate your patronage and hope you will stay with us the next time you are in Tacoma. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, J. Thompson, General Manager
5out of 5
by A verified traveller

Comfortable room - Convenient to I-5

Posted 21-Aug-2016
Visited at the end of August. Nice indoor pool - -saw many families swimming Large comfortable room and beds - We had a king and a queen bed room. Relatively quiet room - our room faced away from freeway Close to I-5 --15-20 minutes from U of Puget Sound Commercial area - very little greenery Does not seem pleasant to walk around But safe enough
Comment from Hotel Management
25-Aug-2016 by Shilo Inns, Hotel Management
Dear Verified Traveler – Thank you for comments regarding your recent stay at the Shilo Inn & Suites. I hope you will have a chance to visit us again in the future. Wapato Park is just around the corner from the hotel and is a great park for a nice walk. Sincerely, J. Thompson, General Manager