Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Vancouver Wa

Should be called the WHITE INN

Posted 22-Aug-2016
First of all, call first to make sure the amenities they say they have are functional.After a long day of trekking thru a cemetary and then a visit to the zoo I was looking forward to the hot tub and my girlfriend was looking forward to the sauna when we got down there after dinner it was a sign on the hot tub Jacuzzi button indicating that while the bubbles were not working and the song was not working either both disappointed I didn't get into the hot tub itself after a few minutes I noticed house cuz he and scummy the water was immediately got out rinse myself off by the shower we both went upstairs and at 12 midnight I woke up with Incredible itching on the lower part of my body after a second shower went back to bed and throughout the evening some idiot up above me was clumping around with his army boots needless to say we won't be staying here again
5out of 5
by A verified traveller

Comfortable room - Convenient to I-5

Posted 21-Aug-2016
Visited at the end of August. Nice indoor pool - -saw many families swimming Large comfortable room and beds - We had a king and a queen bed room. Relatively quiet room - our room faced away from freeway Close to I-5 --15-20 minutes from U of Puget Sound Commercial area - very little greenery Does not seem pleasant to walk around But safe enough
Comment from Hotel Management
25-Aug-2016 by Shilo Inns, Hotel Management
Dear Verified Traveler – Thank you for comments regarding your recent stay at the Shilo Inn & Suites. I hope you will have a chance to visit us again in the future. Wapato Park is just around the corner from the hotel and is a great park for a nice walk. Sincerely, J. Thompson, General Manager
2out of 5
by A verified traveller

Not what we expected, last minute, not good,ugh!

Posted 20-Aug-2016
We don't have much experience with booking rooms through Expedia, didn't know to expect. Hotel was musty smelling and there was hair on our bedsheets. I would not stay at this property again. I, I'm being honest, this place deserves one star.
5out of 5
by A verified traveller from Seattle

Very clean, comfortable and great staff all around

Posted 18-Aug-2016
Perfect accommodations. Stayed 2 nights. Wonderful front desk staff and housekeepers were perfect. Breakfast staff was wonderful. All around a very good experience.
Comment from Hotel Management
25-Aug-2016 by Shilo Inns, Hotel Management
Dear Lisa - Thank you for your kind comments. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Shilo Inn & Suites the next time you are in Tacoma. We look forward to your return. Sincerely, J. Thompson, General Manger
3out of 5
by A verified traveller

Comfortable stop after a long day

Posted 15-Aug-2016
Pros: They had rooms available for a last-minute traveler
Cons: The hotel was old and worn down.
Location: Right off of I-5 near Tacoma, WA
As we approached the front desk, there was a long line of tired families checking in. We'd driven further that day than we'd hoped and paid more for a place to sleep than we wanted, but unlike all the other hotels in the area, it had rooms that were available. I think this is because for the price, the rooms and the hotel was a bit old. That said, everything was clean and the staff was very friendly - even the staff that serviced the breakfast area in the morning who made sure that the kids had waffles and the parents had a brown caffeinated liquid that was almost but not completely unlike coffee.
Comment from Hotel Management
25-Aug-2016 by Shilo Inns, Hotel Management
Dear Verified Traveler - Thank you for your recent review of your stay with us. We do hope to be making some upgrades to the property soon and we hope that you will consider staying with us again so that we may regain your confidence. Thank you for being a valued Shilo guest. Sincerely, J. Thompson, General Manager
4out of 5
by A verified traveller

Posted 08-Aug-2016
Staff were great. Good customer service. Good continental breakfast. Room was clean and comfortable.
Comment from Hotel Management
11-Aug-2016 by Shilo Inns, Hotel Management
Dear Robin – Thank you for taking the time out of your busy schedule to write a review of your recent stay at the Shilo Inn & Suites Tacoma. I am passing on your comments, knowing that it will serve as inspiration to our staff to continue their efforts. We look forward to your return. Sincerely, Jo Thompson, General Manager
4out of 5
by A verified traveller from Spokane, wa

Close to shopping and food

Posted 05-Aug-2016
Comfortable bed.. nice 24hr pool and spa. The hotel staff is amazing and friendly... decently sized rooms.. my 2 daughters loved staying at this place
Comment from Hotel Management
11-Aug-2016 by Shilo Inns, Hotel Management
Dear Jon – Thank you for your comment regarding out staff and service. I am grateful you took the time to let us know of your satisfaction. We look forward to your return. Sincerely, Jo Thompson, General Manager
5out of 5
by A verified traveller from Albuquerque, NM

Personal time.

Posted 04-Aug-2016
Pros: The staff was great!
Cons: Faster elevator.
Location: Food places near by. In walking distance.
There was no available rooms in Tacoma, WA We were really happy that we got a room and the people there were really nice.
Comment from Hotel Management
11-Aug-2016 by Shilo Inns, Hotel Management
Dear Verified Traveler from Albuquerque – I’m so glad we were able to accommodate you during your time in Tacoma. I hope you will think of us if you ever find yourself in the area again. Sincerely, Jo Thompson, General Manager.
2out of 5
by A verified traveller from las vegas

Adequate, Too high price.

Posted 04-Aug-2016
Poorly designed room. Room big enough for 4, bathroom accommodates 1 at most. Clean, has nice pool.and amenities. Fairly good shopping and restaurants. Easy access to I 5 freeway.
Comment from Hotel Management
11-Aug-2016 by Shilo Inns, Hotel Management
Dear Tony – Thank you for staying with us at the Shilo Inn & Suites in Tacoma. I hope we can assist you in the future. Sincerely, Jo Thompson, General Manager
5out of 5
by A verified traveller from Oregon

Very clean and quiet

Posted 20-Jul-2016
Liked the fact that the front desk clerk took the initiative to change our room when she saw we were going to be next to a family with small children. (: