Ratings based on 875 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Canada

4 guys golfing...

Posted 21-Mar-2017
Arrived at 6pm after golfing at Chambers Bay ( 10 mins away) - Check in was easy and quick and enjoyed the hot tub and steam room that evening. Breakfast was typical but good - cereal, fruit, boiled eggs, waffles etc...beds comfy. A great stay..
4out of 5
Recommended
for Everyone
by A verified traveller from Washington

Great Hotel for the price!

Posted 18-Mar-2017
Pros: The pool, gym and sauna are 24 hours, this is awesome, almost no hotel does 24 hours on these amenities.
Cons: A face lift to the rooms.
Older hotel, nothing fancy. Clean, affordable, and only five minutes from downtown.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Mar-2017
Very clean and comfortable. Staff very polite and attentive.
Comment from Hotel Management
14-Mar-2017 by Shilo Inns, Hotel Management
Dear Verified Traveler – Thank you for your comments regarding your recent stay at the Shilo Inn & Suites. I’m so glad that you were pleased with your accommodations and service. Our employees are our greatest asset, they are wonderful. We look forward to seeing you in the future. Sincerely, J. Thompson, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from R

Very nice set up and very clean

Posted 28-Feb-2017
Enjoyed my stay i got a good night sleep.loved the extra towels left for us so we didn't have to bug anyone.
4out of 5
Recommended
for Everyone
by A verified traveller from Wa

Good for price

Posted 17-Feb-2017
Friendly staff, great pool, decent rooms! Not much to it, but nice!
Comment from Hotel Management
23-Feb-2017 by Shilo Inns, Hotel Management
Dear Jessica - Thank you for staying with the Shilo Inn and Suites. I’m so glad you enjoyed your accommodations, amenities and our pool. We hope to see you again in the future. Sincerely, J. Thompson, General Manager
3out of 5
by A verified traveller from Los Angeles, CA

Hotel stay was ok

Posted 14-Feb-2017
Pros: I enjoyed their gym, pool, Jacuzzi, and sauna.
Cons: Hotel needs to be updated and use some re-modeling.
Location: It is just 2 minutes away from a small shopping center that mostly consist of restaurants. Other than that not too much. 15 min away from downtown.
This hotel is about 15 minutes away from downtown Tacoma. Hotel is a little old and out dated. Could use some re-modeling. The employees at the front desk were very nice and extremely helpful, but if you are talking to them and the manager or owner (not sure which one she is) got involved, she was not very nice nor did it seem like she wanted to be helpful to any of my very simple request such as requesting a taxi to be at the hotel for me in the morning.
Comment from Hotel Management
23-Feb-2017 by Shilo Inns, Hotel Management
Dear Cristian – Thank you for taking the time to write us regarding your visit to the Shilo Inn. I am disappointed we failed to handle your requests in a satisfactory manner. You have alerted us to an area needing attention and corrective action has been taken. We appreciate your patronage and hope you will stay with us again the next time you are in Tacoma. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, J. Thompson, General Manager.
4out of 5
Recommended
for Everyone
by A verified traveller

Clean!

Posted 12-Feb-2017
The room was very clean!! It was a bit noisy due to being so close to the highway and having outdated windows but if you ran the room fan it drowned out most of the highway noise.
4out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Nice and clean

Posted 12-Feb-2017
This hotel was very clean. Staff was excellent and met all of our needs. Bathroom is quite small, and it is literally on the side of the freeway or I would have given all five stars.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2017
We had a good stay. The staff were friendly and the place was clean.
Comment from Hotel Management
09-Feb-2017 by Shilo Inns, Hotel Management
Dear Verified Traveler - Thank you for staying with the Shilo Inn & Suites Tacoma. We look forward to seeing you again the next time you are in the Tacoma area. Sincerely, J. Thompson, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Posted 12-Jan-2017
Nice large room---Liked the 24 hr. pool & sauna---Nice breakfast---Close to I-5