Ratings based on 992 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Spirit Lake Idaho

Nice clean hotel

Posted 11-Dec-2017
Check in was effortless. This is a short overnight stay for us. The room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Dec-2017
Cons: Pillows were little too big and could be softer.
I was very happy with the room and the amenities that they offered were perfect. There was a fridge, microwave (not a small one either), coffee maker with tea bags, sugar, and creams (I'm a tea drinker). It also had a blow dryer and a full size ironing board and iron. What made this room extra special is that since my daughter has a studio apartment and no dining table, I had her family come over and watch the football games, eat, played dominoes and just hang out and enjoy our visit.
3 out of 5
Recommended
for Everyone
by A verified traveller from bellingham, wa

Customer service

Posted 02-Dec-2017
I’d suggest focusing on customer service skills. An effort to accommodate or at least some patience and kindness when asked questions. Those asking questions aren’t aware of hotel issues and shouldn’t be expected to know. But hey....
4 out of 5
Recommended
for Everyone
by A verified traveller

Dated but clean

Posted 02-Dec-2017
This hotel is older and it shows, but it's clean and quiet and affordable. The receptionist was wonderful at check in. She upgraded us because our room was not yet clean. We'd stay here again if we had the need.
4 out of 5
Recommended
for Everyone
by A verified traveller

A nice, quiet place close to shops and restaurants

Posted 11-Nov-2017
Pros: It was quiet and well-appointed.
Cons: The hot water in the shower went out a few times.
Location: Tacoma Mall is nearby, museums downtown, parks, restaurants, theater, arts everywhere.
I enjoyed my stay. The staff was friendly, my room and floor were quiet, and maid service was prompt and thorough. I was able to find everything I needed in the way of restaurants and shopping nearby. I would definitely return to this Shilo Inn.
Comment from Hotel Management
20-Nov-2017 by social media , Hotel Management
Dear Verified Traveler – Thank you for staying with Shilo Inn and Suites Tacoma. I’m glad to hear you enjoyed your visit to our hotel and the area. We looking forward to seeing you again in the future. Sincerely, J. Thompson, General Manager.
4 out of 5
by A verified traveller

Posted 08-Oct-2017
Not bad but a bit pricey for what it is. Nice hot tub.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Oct-2017
Ok, close to highway, a bit noisy. Good breakfast. Sauna took a long time to warm up. Otherwise clean room, good service.
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland Oregon

Business trip

Posted 28-Sep-2017
I stayed at this hotel about 3 weeks ago. I loved its location close to many restaurants. And the hotel was super clean and the pool and jacuzzi were wonderful. The staff was great, and very accommodating. I will definitely use this hotel again for my next business trip!
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA area

Convenient for our purposes

Posted 25-Sep-2017
Grandson in AF at McChord. Visiting with extended family in Mt. Vernon. Sightseeing in Seattle. Spending time with great grandchildren.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful, friendly staff

Posted 16-Sep-2017 on Orbitz
I've stayed at this shilo inn often, and the gals at the front desk are the best! Always friendly, helpful, and personable