Ratings based on 1,158 Verified Reviews

3.2 out of 5
54% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

What a disappointment

Posted 27-May-2017
Under remodel, no active work being done but floor was a mess, stains on furniture and because of no trim on floor you could hear everything going on in adjoing room and in hall. Toilet didn't flush properly and water pressure was low. Only a hand towel and wash cloth had to ask for bath towels, no hand soap for sink to wash hands. Freeway noise was bad as well.
2 out of 5
Recommended
for Everyone
by A verified traveller from Alaska

Posted 27-May-2017
Couldn't tell if it was being renovated or they just didn't care. Overall impression was bad because of appearance. The staff was pleasant and the room was just okay. The price was good but needs upgrades completed to be worth while.
2 out of 5
by A verified traveller from Washington

Disapointed

Posted 25-May-2017
Pros: Convience of the location
Cons: Pay closer attention to the cleanliness and take pride in cleaning the rooms and throwing away stained bedding
Location: Places to eat, shop and close to the freeway
We did not know that the hotel was under construction when we booked, that would have been ok if we would have known but we didn't. We paid over the price that we should have due to us having a old room that had not yet been renovated. The old room had a really cracked sink and the ceiling of the bathroom had black stuff on it. We did have another inncident that was not a good one, however the hotel compensated us for that and I felt that they did there job to make things right. Hopefully when the renovation is done the hotel will be a better place to stay. The staff was friendly so that helped.
2 out of 5
by A verified traveller from Porlland OR

Very disappointing: under renovation!!!

Posted 23-May-2017
Pros: The staff.
Cons: See above. You need to provide coffee; inspect fitness room often; get things up to snuff before you re-open the space.
Location: Not much.
As soon as we checked in, we noticed an obnoxious odor in the halls and elevator. This was explained as a "disinfectant" sprayed by the maids. It took several hours to dissolve. Had to leave air conditioner on all night to make it go away. The "fitness center" was not fit: the bike seat was broken so unable to use bike. The water was warm, not cold. PIllows were terrible, and bed was lumpy. No coffee in the room. Breakfast consisted of cold eggs and tepid bacon. Nice things: the staff is very good, nice people.
1 out of 5
by A verified traveller from Seattle, WA

HORROR SHOW

Posted 22-May-2017
Cons: everything
This hotel was absolutely the most disgusting hotel I have ever stayed in. The hallway was like a dorm room, filthy and dusty and white plaster from the walls was falling off everywhere. My first room was filthy and looked like a murder scene. My second room was no better and the locks didnt work. I checked out and didnt even deal with it.
2 out of 5
by A verified traveller

Posted 20-May-2017
The room had water on the floor. There was hair in the sheets and towels. I called the desk they got us a new room. There was hair in the towels and the sheets looked okay but i didnt want to put a black light to the test.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall good stay.

Posted 18-May-2017
Pros: The breakfast was pretty good. I was pleasantly surprised about scrambled eggs and sausage! The room was very comfortable.
The room and hotel was great. Tacoma is a rougher area than I am used to and one night there were some rough folks making a ruckus but it was not on the hotel grounds. The other nights I stayed were much quieter.
Comment from Hotel Management
19-May-2017 by Yesenia G, Hotel Management
We wanted to apologize for the condition of your stay, we are sorry. Thank you for bringing this to our attention as the situation will be addressed. Once again we are sorry.
2 out of 5
by A verified traveller from Ocean Shores WA

Hotel under construction everywhere

Posted 16-May-2017
Pros: Staff at the frontime desk were nice
Cons: Read above
Location: Centrally located in Tacoma with many places and things nearby.
I have stayed in hotels during construction but the experience was not this bad. The tub, sand mirror had chips. The shower head needed to be replaced. We had to pull out the cabinet in our second room to plug in the microwave. The first room we were moved from because the phone did not work and the refrigerator poor water on the floor when the door was opened. The second room had a Greenway between the window and pool. There were no privacy curtains only sheers. Luckily we did not have to spend a lot of time there and I will not again. The beds were not made nor were the floors vacuumed and while they advertise free water you have to go to the front desk to get it, they do not replenish in the room daily. I will not go back, it was disappointing.
Comment from Hotel Management
18-May-2017 by Yesenia G, Hotel Management
We wanted to apologize for the condition of your stay, we are sorry about the situation. Thank you for bringing this to our attention as it will be addressed.
2 out of 5
by A verified traveller from Washington State

Very disappointed

Posted 15-May-2017
Pros: Room was clean.
Cons: Staff training. Better facility maintenance.
Location: I wish I could.
My husband were eager for our stay at the Red Lion, but quickly became frustrated. First, when we checked in, we got no information about where to find things, for instance the pool/spa, vending machines, coffee, etc., so when I attempted to call the front desk from the phone in our room, it took me 10 minutes to get the phone to connect. The front desk even attempted to call our room and that didn't work. Yikes! The bed was so uncomfortable, and even though the view from the room left much to be desired, they could have at least cleaned up the grounds on that side of the building. Air conditioner/heater was very loud, as was the refrigerator. The timer on the spa was not working properly so required someone to get out of the spa and reset it every 3-4 minutes. Then it would take 5 minutes to turn on. Everything was an effort. No details provided on check in regarding local activities, what cable channels were provided, nothing. We got checked in and checked out. No conversation from staff. It was not inviting at all.
Comment from Hotel Management
18-May-2017 by Yesenia G, Hotel Management
We wanted to apologize for the condition of your stay, we are sorry about the situation. Thank you for bringing this to our attention as it will be addressed.
2 out of 5
by A verified traveller from Tacoma, WA

Under construction

Posted 08-May-2017
Staff was pleasant. However, the hotel is remodeling and not very pleasant. Molding was off and carpet was dirty in hallway. In my room the window was open because the A.C. unit was broken.
Comment from Hotel Management
11-May-2017 by Yesenia G, Hotel Management
Thank you for taking the time to leave a review, we are sorry about the situation. Thank you for brining this to our attention as it will be addressed.