Ratings based on 314 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

This is a Motel, not a Hotel!

Posted 07-Feb-2016
Pros: Beds were comfy.
Cons: Too much to list.
Location: We weren't there for Tacoma attractions.
Well, it wasn't disgustingly dirty and that was most important. However.......this is most definitely a motel, not a hotel. Non Smoking doesn't mean the room doesn't smell like smoke (smelled like smoke pretty bad especially in the bathroom; most likely from the circulation from other rooms)! Check who's playing at The Tacoma Dome and you will know what clientele will be staying at this motel (for us it was Black Sabbath....older rockers). It was surpisingly really quiet which was also most important since we had to get up early for a vball tournament the next day. All in all it was a place to lay our heads and get a good night's rest. We wouldn't stay 2 nights.
Comment from Hotel Management
10-Feb-2016 by Quality Inn Staff, Hotel Management
Thank you for your review. We are happy to hear that you enjoyed the beds.
2 out of 5
by A verified traveller from Missoula, MT

Needs some remodeling

Posted 05-Feb-2016
Pros: It was sufficient for our purposes (attending a concert for one night).
Cons: Newer furniture, update bathroom area, cleaning, better lock set up.
Location: It was near nothing. Had to take a cab to concert area where there were a lot of things going on.
Room was outdated with peeling furniture, cobwebs hanging from the ceiling and no security lock.
Comment from Hotel Management
08-Feb-2016 by Quality Inn Staff, Hotel Management
Thank you for your review. We do have deadbolts on all the guest room doors, and I am happy to report that we are in the process of refinishing any room furniture that is in need. We appreciate you reporting this so that we can make your room a priority. Our location is just 4.6 miles from the Tacoma Dome, and only 3.4 miles from EQC I-5.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Feb-2016
The only problem I had with my stay was that the internet connection wasn't very reliable... I do wish the breakfast area opened at 5 am instead of 6 am, for the people who are staying there for work and have to leave early...
Comment from Hotel Management
04-Feb-2016 by Quality Inn Staff, Hotel Management
Thank you for choosing Quality Inn & Suites. You are very welcome to grab some coffee, juice, fruit, or oatmeal on your way out at 5am, we keep those items out and available 24 hours. Thanks again, and we hope you return again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2016
Was a very nice start of my vacation. Room was big clean and comfy. Location was good. Staff provided me with toiletries I didn't have.
Comment from Hotel Management
26-Jan-2016 by Cindy M- General Manager, Hotel Management
Thank you for staying with us. It was an absolute pleasure to have you as our guest, and we hope you will return again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Couer d Alene, ID

2nd stay not as good as 1st

Posted 19-Jan-2016
Pros: Very clean
Cons: Repair the broken fixtures and add some weather stripping to the bottom of the exterior door
This was our 2nd stay. The first stay was very good for the price but this stay the room was in need of some repairs. The shower had a bit of a learning curve as it was in need of some repair and the fixtures were well worn. The lamp on the desk was broken, it worked but the shade would not tighten. The sink had a broken handle. Everything worked but it just needs some cosmetic repairs. It was clean and the beds were comfortable. When we checked in I told the front desk that we would be going to bed early and getting up very early-4:30am. We were as quiet as we could be in the morning on the last day but we still had a complaint from downstairs that we were loud. On that note, this is my one complaint about staying here...it is a noisy place....people coming and going all night. There are large gaps under the exterior door so you hear every car and conversation outside. I placed a towel by the bottom of the door and it helped a lot. it is very clean and all the staff are very nice and friendly. Some of the guests that are obviously the extended stays are not so nice and quite rude.
Comment from Hotel Management
23-Jan-2016 by Quality Inn Staff, Hotel Management
Thank you for your recent review of Quality Inn & Suites. We are so sorry to hear that you did not enjoy your stay this time. Please don't hesitate to inform the front desk if you are not satisfied with your room so that we can make it right for you. We appreciate you bringing these matters to our attention. We hope you will consider returning as well so that we can have another chance to provide you with excellent service and accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Dec-2015
Walls seem a bit thin. Woke the neighbors up with some late night frolicking
Comment from Hotel Management
29-Dec-2015 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We appreciate your business :)
2 out of 5
by A verified traveller

Sketchy surroundings

Posted 07-Dec-2015
I was placed in a room that was already booked and the next room I was placed in had a window was you could push open from the outside. The breakfast waffle machine didn't have nonstick spray so the waffles turned out horrible and I saw at least 4 cop cars called to the hotel in separate events to deal with disturbances or drunks. The staff was very pleasant, but the area and condition of the appliances (such as unsafe Windows) would never have me recommend this hotel
Comment from Hotel Management
11-Dec-2015 by Quality Inn Staff, Hotel Management
Thank you for your review. We are so sorry to hear that you did not enjoy your stay. We have just replaced the waffle maker plates and the machines are working perfectly now. The police do random patrols through every hotel on the street to ensure our guests are safe. We will report the windows to the proper authorities for inspection. Thank you again for reporting these issues.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Located to Emerald Queens Casino

Posted 05-Dec-2015
The hotel was great. No problems what so ever. The continental breakfast was very filling
Comment from Hotel Management
07-Dec-2015 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Great hotel

Posted 05-Dec-2015
The overall experience was great. The rooms were clean and the breakfast area was also clean and everything was fresh. Stayed at this hotel several times and will continue to reserve the quality inn
Comment from Hotel Management
07-Dec-2015 by Quality Inn Staff, Hotel Management
Thank you for staying with us. It has been our pleasure to have you as a guest. Please visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Not Bad

Posted 22-Nov-2015
Pros: We really enjoyed the Breakfast.
Location: There is a casino - just across the street. Tacoma is a short distance and Seattle is a short drive (depending on the traffic).
Overall, the hotel was good. However, the some of the equipment in the Fitness Room did not always work, and the rooms were not very sound-proof (could hear what was going on in the next room). The Staff was very friendly and helpful.
Comment from Hotel Management
23-Nov-2015 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We appreciate your feedback as it helps us to improve where needed. We hope to see you again soon!