Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Atlanta Ga

Tacoma Wasington trip back home after 5yrs

Posted 20-Aug-2016
Enjoyed the stay, staff was very friendly, laundry facilities were clean, breakfast was decent...great location close to Tacoma very quiet and good water pressure in the shower...
Comment from Hotel Management
23-Aug-2016 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We have enjoyed having you as our guest, and we hope you will return again soon!
5out of 5
by A verified traveller from Anchorage, AK

Posted 13-Aug-2016
Pros: The room was great and it location was spot on.
Cons: Breakfast was excellent...just need more space for guest at peak time.F
Location: for me...it was excellent
great stay....excellent location....staff was outstanding....
Comment from Hotel Management
16-Aug-2016 by Quality Inn Staff, Hotel Management
Thank you for your review of Quality Inn & Suites. We have enjoyed having you as our guest, and we hope you will visit us again soon!
4out of 5
by A verified traveller from Pasco, WA

Nice to be close to the Emerald Queen.

Posted 10-Aug-2016
Pros: Fits our needs.
Cons: Everything is fine.
Location: We go for the basketball tournaments and other events...been to the car show across from the dome.....also the glass museum.....great fish eateries
We stay at the Emerald Queen all the time because it is close to the Emerald Queen and the Tacoma Dome and the price is better than most of the surrounding hotels. Plus they have a pretty good breakfast and that helps with the cost of a trip.
Comment from Hotel Management
10-Aug-2016 by Quality Inn Staff, Hotel Management
Thank you for staying with us. It is always a pleasure to have you here!
5out of 5
by A verified traveller from Coquitlam, BC, Canada

Attending a concert

Posted 08-Aug-2016
Pros: I'd definitely stay there again. Close to concert venue. Good service.
Location: Directly across the street from the Emerald Queen Casino. Plenty of shops and restaurants just down the street.
Our hotel was super clean. We arrived one hour early and they said they would have our room ready in a flash, Great staff. Good breakfast the next day.
Comment from Hotel Management
09-Aug-2016 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We have enjoyed having you here!
4out of 5
by A verified traveller from Florence, Oregon

Nice hotel

Posted 08-Aug-2016
They offer an excellent breakfast and the coffee in the room is of excellent quality
Comment from Hotel Management
09-Aug-2016 by Quality Inn Staff, Hotel Management
Thank you for your business. We hope you will return again soon!
2out of 5
by A verified traveller

No wifi

Posted 29-Jul-2016
Pros: None
To close to the road in the moring to much noisy God bress
Comment from Hotel Management
01-Aug-2016 by Cindy M, Hotel Management
Thank you for staying with us. We hope you return again soon, we have rooms away from the road that may be much quieter for you. Thanks again, and have a nice day!
5out of 5
by A verified traveller from phoenix

Close enough to Seattle

Posted 27-Jul-2016
We stayed here on sunday so it was not to bad getting to Seattle clean room and the staff was super helpful from check in to breakfast to checking out would definitely stay here again.
Comment from Hotel Management
28-Jul-2016 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We hope to see you again soon!
5out of 5
by A verified traveller from Wisconsin

Nice place with view of MT. Reiner when it's clear

Posted 23-Jun-2016
Pros: Everything
Cons: There is a large chair by the desk that is in the way because it can't fit under the desk. We moved it to the side and it was fine.
Location: If you have time and it is clear go to Mt. Reiner. It is worth the drive.
We stayed 4 nights and it was comfortable. There are sketchy parts of the Seattle/Tacoma area and this one was nice. We never worried about our safety. The room was large with a bigger fridge and microwave. Breakfast was nice. Sausage, scrambled and boiled eggs, toast and bagels, cold and hot cereal, waffles, muffins, juice and coffee. We were in an upper room when we checked in and when I asked for a lower the young lady took care of it. When it's clear you can stand at the front of the building and look towards the Shell station to see Mt. Reiner. We got there wed evening and finally got to see it Sunday morning.
Comment from Hotel Management
27-Jun-2016 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We are so happy to hear that you enjoyed your stay. Please visit us again soon!
2out of 5
by A verified traveller

Posted 18-Jun-2016
Staff was nice. Bed was terribly uncomfortable. Rooms were not very clean.
Comment from Hotel Management
20-Jun-2016 by Quality Inn Staff, Hotel Management
Thank you for your review. We are so sorry to hear that your room was not very clean. We will investigate immediately and make any necessary improvements immediately. Thank you again, we hope you will return.
3out of 5
by A verified traveller from Fife, Wa

So-so hotel stay

Posted 08-Jun-2016
Hotel price was cheaper due to an Expedia discount, but the smell in this hotel was definitely NOT worth it. Vacationed with my family and all of our rooms smelled like vomit/cigarettes. Breakfast was OK (they have a waffle maker), cereal, eggs, toast and sausage patties. WiFi didn't really work from my room, customer service talked back to me, cleaning ladies were nice though. My bf and I had 2 queen beds, mine was super comfy and his was all springy. Also, I suspect that the sheets were not changed bc I had a hole in my comforter, and it was still there. But who knows, maybe I just got lucky with another holy sheet. Overall, if you're only looking for a cheap place to sleep, then here you go. There is also an Emerald Queen Casino directly across the street, (penny) slot games only though.
Comment from Hotel Management
13-Jun-2016 by Quality Inn Staff, Hotel Management
Thank you for your review of Quality Inn & Suites. We appreciate your feedback and will investigate these issues immediately to make any necessary corrections right away. Thanks again, and have a wonderful day!