Ratings based on 470 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

nice looking hotel

Posted 24-Apr-2017
Pros: Close to Casino
Location: Gamble at the Casino
Close to the Casino and nice staff and clean room and good breakfast selection. Only bad thing was noisy party going on behind the hotel.
Comment from Hotel Management
24-Apr-2017 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We have enjoyed having you here.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2017
The room was very clean and when I woke up sick in the middle of the night the staff have me directions to the nearest store, which was greatly appreciated.
Comment from Hotel Management
14-Apr-2017 by Quality Inn Staff, Hotel Management
Thank you so much for staying with us. We hope you are feeling better :)
1 out of 5
by A verified traveller

Horrible, dirty, filthy and gross!!!

Posted 27-Mar-2017
I was not happy with our experience here. My children's feet turned black after having baths and walking barefoot in the hard wood floors for 20 minutes. Sheets had stains... so disappointing. There were left over pizza packets of peppers and cheese on the floor, in plain view!! Ugh. Awful place
3 out of 5
by A verified traveller

Posted 27-Mar-2017
It was ok. We lived through it. Needs a lot of maintenance and updating.
Comment from Hotel Management
27-Mar-2017 by Quality Inn Staff, Hotel Management
Thank you for choosing Quality Inn & Suites. We hope you will return again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Port Angeles

Great hotel and location.

Posted 22-Mar-2017
Pros: The amenities, the room, and the location.
Cons: See above
Location: Shopping and casino.
The hotel was great. I enjoyed the wood laminate floors. It was conveniently located across the street from the casino - within walking distance for some great dining. Very comfortable room. The only drawback was, not the fault of the hotel, but due to the legality of marijuana. The odor wafted around out side from guests using the drug. Fortunately, the smell did not permeate our room. It would be nice that would be a designated no smoking area away from the rooms and the rooms designated as "No Smoking".
Comment from Hotel Management
23-Mar-2017 by Quality Inn Staff, Hotel Management
Thank you so much for staying with us. We have enjoyed having you here, and we hope you will visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Wenatchee Wa.

Clean, Quiet, and comfortable

Posted 07-Mar-2017
Pros: close to where we needed to be and price was right.
Location: across the street from Emerald Queen Casino and not far from down town Tacoma with plenty of things to do there. Close to Discovery Park Zoo.
Room was clean and staff was accommodating to our request. Felt safe and was very quiet. Good breakfast was served with plenty of options.
Comment from Hotel Management
07-Mar-2017 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We hope you will return again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel across from the casino.

Posted 05-Mar-2017
Surprisingly clean and quiet. Hotel staff was very nice. Will stay here again.
Comment from Hotel Management
06-Mar-2017 by Quality Inn Staff, Hotel Management
Thank you for choosing Quality Inn & Suites. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from anc

Good

Posted 26-Feb-2017
Location: Went for an event at fairgrounds, only 7 miles but took over 30 min in high traffic.
3 bulbs out, which seemed excessive. Was quiet, bed comfy, slept good.
Comment from Hotel Management
27-Feb-2017 by Quality Inn Staff, Hotel Management
Thank you for choosing Quality Inn & Suites. We are so sorry that you had some bulbs out in your room. We will be more aware to check for them from now on.
3 out of 5
Recommended
for Everyone
by A verified traveller from pasco washington

Everything ok centrally located

Posted 26-Feb-2017
The staff was very friendly and helpful. The room needed some attention in repairs. The hook on the bathroom door was about to fall off , the shower head or arm was crooked and you couldn't move it to direct it. There was the wing nut that was missing on the lamp shade. Nothing major. Oh yes there also was no coffee pot in the room. Like I said nothing major. Continental breakfast was good.
Comment from Hotel Management
28-Feb-2017 by Quality Inn Staff, Hotel Management
Thank you for staying wit us. We have single cup coffee makers, you just place your cup under it & it will brew one cup at a time. We will look into the other issues you mentioned immediately. Thank you for reporting this. Have a very nice day!
3 out of 5
by A verified traveller

Very loud

Posted 13-Feb-2017
Our room faced the road and it was very loud. Otherwise the room was fine.
Comment from Hotel Management
13-Feb-2017 by Quality Inn Staff, Hotel Management
Thank you for staying with us. We can try to get you a quieter room in the back next time. We hope to see you again soon!