I feel bad for the front desk staff
It’s really sad when you go into a hotel or motel that is supposed to be non smoking and immediately smell cigarette smoke, open the fridge to put your food away and it reaks of fish, go into the bathroom and there’s black hair on the toilet and in the shower as well as dry blood splatters on the right hand side (if you were stepping into the shower) and when you closed the door there were more blood splatters and a yellow stains on the wall there as well. I was honestly disgusted so I had someone come in and wipe down for us again but still the fact they make you check out at 11:30am and are supposed to have the rooms cleaned and ready by 3pm and it was in that condition when we got it? I get it I paid for a cheap motel but come on. I used to clean houses for a living guys get a check list going and make sure your cleaners follow it, have someone supervise and look it over again after they’re done...your front desk staff doesn’t need to be hassled about the cleanliness of the rooms. They were so sweet/kind. Your cleaners need more training...blood born pathogens are a thing and people can catch incurable diseases from contact. Your cleaner didn’t even come in with gloves on! Just towels and a spray bottle! That’s disgusting and unsafe for everyone involved!
Comment from Hotel Management
21-Mar-2018 by Brand Experience Team, Hotel Management
Dear Guest, Thank you for sharing your feedback. We are committed to delivering a clean, comfortable visit and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a clean, comfortable stay and are disappointed your visit was unsatisfactory due to the odor concern you describe. We encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.